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The 40% Problem: How AI Will Finally Fix Sales Coverage and Customer Face Time A wake-up call from HubSpot’s CEO Yamini Rangan on why your sales team is failing 60% of their accountsand how AI will change everything There’s a brutal truth about B2B sales that most founders refuse to acknowledge.
Voice recognition technology has improved, AI solutions can interpret customer feedback, and chatbots have started to answer the questions they receive, not just pass them off to a human. As the head of our Support Ops team, I work daily with my teammates to develop automated solutions that don’t frustrate customers, but empower them.
They are hiring leaders, building teams, and attracting advisors in the US while devouring the SV SaaS playbook. AI is likely the next platform, dev tools are strategic given the scarcity of developers, cybersecurity is front and center for enterprises, and the data stack is still going strong. Proximity to customers helps too.
In the high-stakes world of gaming, support teams face a unique set of challenges. Traditionally, scaling support meant simply adding headcount, creating a linear relationship between business growth and support costs. With AI agents like Fin, you can break free from these constraints. Now, there’s another way.
What it does is give your company a bad name. A Straightforward Problem, Solved One of the coolest companies I’ve ever worked with was an AI-powered strategic planning company. It helps build morale for the team. Spam Do not spam a list of reporters. Do not do it. Do not hire an agency that spams reporters.
Share Alright, AI continues to be the biggest talking point of 2023 ( are we sick of talking about it yet? ) – with every SaaS company on the face of the earth looking to experiment with some kind of AI integration into their software; It’s become quite apparent that less is more in today’s world.
Sanj has plenty of experience scaling sales teams at growing businesses, and that’s precisely why, as of November of last year, he‘s overseeing EMEA sales at Intercom. In today’s episode, we sat down with Sanj to talk about scaling sales teams, what makes a great salesperson, and strategies to deliver the best outcomes for your customers.
The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Rick Kelley is the former VP of Metas Global Business Group, where he led a $10B+ revenue organization and played a pivotal role in building out Metas go-to-market teams across North America and EMEA. So, in 2002, I went to go and work at Yahoo.
Luckily, most developers find it easy to integrate Stripe with most other software (however, you have to pay for each software separately). You’ll be able to manage all aspects of the payment lifecycle from your FastSpring dashboard without adding extra software or headcount. Stop bad actors before a transaction is even processed.
A new and urgent matter to address is AI applications, especially as they relate to a potential AI tax embedded in software renewals and the proliferation of shadow AI. Therefore, shadow AI is just another thing to keep in mind when taking inventory of your tech stack. lack of training, poor usability).
At the forefront of this change is what we at Engagio call, Account-Based Everything (ABE), some people know it as Account-Based Sales Development (ABSD), and others call it Account-Based Marketing (ABM). We’re going to look at what data you need to develop an account targeting strategy and where to get that data.
If you don’t want to manage all of the infrastructure around Iceberg (plus allocating headcount to do this!) The rise of foundation models and generative AI only furthers this trend. But this isn’t another post about AI, it’s about the future of data infrastructure. However, the two are intertwined together.
Meta is looking for an Operations leader to join the Product Data Operations (PDO) team. PDO provides data and insights that power machine learning and AI, at the core of all Meta products. You will work closely with Meta product and engineering teams to deliver on Meta’s product roadmap. PMs with no technical background.
Let’s say your ICP is a web developer running a startup on the East Coast. Using Sales Navigator’s search engine, you can filter results by plugging in various titles, locations, industries, company headcounts, and so on, to come as close as you can to your ICPs. This will result in poor open and response rates.
Revenue Operations (RevOps) is a business function that focuses on maximizing revenue by aligning the teams that directly impact the bottom line. … Or, simply put, it’s a connecting link between your sales, marketing, and customer success teams. But as your company scales, relying on headcount growth alone won’t cut it.
Here are a few key takeaways: An Internal Quality Score offers a more holistic view of an agent’s strengths and opportunities for growth and helps organizations gain insight into their teams’ work. IQS is a metric used to measure how well your support team performs against internal standards.
So ICONIQ Growth is back with their 2025 State of AI Report: Survey Overview It has some great data from 300 high growth software companies building AI products. AI-Native Companies Are Outpacing AI-Enabled by 2X in Product Velocity The Numbers : 47% of AI-native products have reached scaling stage vs. only 13% of AI-enabled companies.
How Yext evolved from managing listings to powering AI-ready data pipelines. Actionable steps SaaS companies can take to optimize for AI agents and search diversification. 14:30 The new battleground: how AI engines like ChatGPT shape discoverability. 22:00 Why structured data is the foundation of AI-first marketing.
With a background that includes leadership roles at AWS, Microsoft, and Lenovo, Fred brings a wealth of experience in building high-performing teams and driving revenue growth. It helps me and the team be so much more productive. And I always found it, because I’d be in there with my team, an enjoyable market to cold call into.
AI and machine learning haven’t officially passed the Turing Test (even though I want to believe I have when it comes to email). I was recently speaking with a CEO who posited, “We are applying AI and ML to the wrong problem! AI can help scale this, but we need to be careful not to rely too heavily on it. Building the System.
What AI agents are doing behind the scenes at Whispered to match execs to roles. How to Work with VC Talent Teams ” → A tactical guide on how to engage with venture capital talent teams effectively (e.g., Marketing teams trust Piper to autonomously drive inbound pipeline at scale, delivering real-time engagement and conversion.
AI, drones, and robots are already having an impact. They know there’s 5 individuals with semi-automatic weapons in the car, SWAT team responds, and those people are now in jail. Bad guys know that when you come to Las Vegas, because of our abilities, technology being at the forefront of it, you are going to get caught.
“I just get so much more done today with the AI on the team instead of the humans on the team.” — leading CMO to me, last week. That’s the new speed of business in the AI era. Not just the software (with AI). Same APIs, same databases, same development cycles. Fast as Frack. I’ve seen cycles.
Sam Blond and Jason Lemkin joined together for a live SaaStr Workshop Wednesday looking at what has and what hasn’t changed in 2025 in GTM in general and in the age of AI. Wiz discovered a direct correlation between territory size and productivity: the tighter the territories, the more effective their sales team became.
Why executive compensation should align with key business metrics for better team alignment. As a key GTMfund partner, they equip sales and marketing teams with top performers. If you’re hiring for sales or marketing roles, reach out to Pursuit at pursuitsalessolutions.com/gtm or message a GTMfund team member.
Martin brings a wealth of experience in building and scaling sales teams, developing effective go-to-market strategies, and navigating the challenges of startup growth. 35:30) Optimal team structures for SMB sales organizations. (52:25) 52:25) Why in-person sales environments are crucial for early-career development. (53:46)
At the time, expansion and upsell were handled by the CS team, whose primary focus was retention and customer success, not sales. The fix: moving upsell and expansion to a dedicated sales team. While aggressive hiring can be tempting, a learning from Levelsets growth was the importance of hiring for leverage, not headcount.
AI will be a huge driver of the rebound, because of both the large VC investment it attracts and its ability to convert headcount budget into software budget (e.g., AI climbs the hype cycle. First, per Pitchbook , AI grabbed 36% of VC deal value in 2024 on its relentless upward march. AI-driven GTM efficiency.
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