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The 40% Problem: Do Your Sales Reps Really Cover All Their Accounts? And Is AI The Answer? With Yamini Rangan, CEO HubSpot

SaaStr

The 40% Problem: How AI Will Finally Fix Sales Coverage and Customer Face Time A wake-up call from HubSpot’s CEO Yamini Rangan on why your sales team is failing 60% of their accountsand how AI will change everything There’s a brutal truth about B2B sales that most founders refuse to acknowledge.

Scale 249
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Automated customer service should be personal

Intercom, Inc.

Voice recognition technology has improved, AI solutions can interpret customer feedback, and chatbots have started to answer the questions they receive, not just pass them off to a human. As the head of our Support Ops team, I work daily with my teammates to develop automated solutions that don’t frustrate customers, but empower them.

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Sequoia India: 22 Things We Learned from SaaStr Annual

SaaStr

They are hiring leaders, building teams, and attracting advisors in the US while devouring the SV SaaS playbook. AI is likely the next platform, dev tools are strategic given the scarcity of developers, cybersecurity is front and center for enterprises, and the data stack is still going strong. Proximity to customers helps too.

Scale 286
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Gaming support economics: A guide to maximizing ROI in the AI agent era

Intercom, Inc.

In the high-stakes world of gaming, support teams face a unique set of challenges. Traditionally, scaling support meant simply adding headcount, creating a linear relationship between business growth and support costs. With AI agents like Fin, you can break free from these constraints. Now, there’s another way.

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What’s Actually Working For SaaS PR In 2023 … And What Isn’t

SaaStr

What it does is give your company a bad name. A Straightforward Problem, Solved One of the coolest companies I’ve ever worked with was an AI-powered strategic planning company. It helps build morale for the team. Spam Do not spam a list of reporters. Do not do it. Do not hire an agency that spams reporters.

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AI & The Evolution Of The Modern Revenue Stack

Sales Hacker

Share Alright, AI continues to be the biggest talking point of 2023 ( are we sick of talking about it yet? ) – with every SaaS company on the face of the earth looking to experiment with some kind of AI integration into their software; It’s become quite apparent that less is more in today’s world.

AI 96
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Intercom’s Sanj Bhayro on creating the right foundation to help businesses scale

Intercom, Inc.

Sanj has plenty of experience scaling sales teams at growing businesses, and that’s precisely why, as of November of last year, he‘s overseeing EMEA sales at Intercom. In today’s episode, we sat down with Sanj to talk about scaling sales teams, what makes a great salesperson, and strategies to deliver the best outcomes for your customers.

Scale 210