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AI and the Future of Enterprise: A SaaStr Deep Dive with Marc Benioff

SaaStr

“The Last Generation of Human-Only CEOs: Marc Benioff’s Bold Vision for the AI-Augmented Enterprise” Marc Benioff was kind enough to join SaaStr for the first time to do a truly deep dive on what AI means in business software today. AI Budgets Are a Red Flag Where are AI budgets actually coming from?

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How AI can help find new employees

IT World

Before employing artificial intelligence (AI) to find job candidates, Southwest Airlines had no definitive way to track the success of the company's email and website hiring campaigns. The airline also couldn’t queue up potential applicants who’d logged into a job listings page and left before an applicable position had been posted.

Airlines 134
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Dreamforce, Arse-Kissing, and Behavioral vs. Attitudinal Loyalty

SaaStr

The classic example of Behavioral Loyalty is say United Airlines. Notion a cool AI extension? If you haven’t explored the difference between behavioral and attitudinal loyalty, it’s one of the most important things you can understand in SaaS customer success. No one loves United. The difference is the upsell and NRR.

Airlines 293
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A Look Back: Everything Breaks When You Go Into Hypergrowth Mode, with UiPath’s CMO (Europa Video + Transcript)

SaaStr

I can give you marketing examples about how robots are sitting on my laptop and then in the cloud doing work for us that we hate doing, the work that is done in a contact center or in an airline or work that’s done in your finance business. The market now called RPA, which is the fastest path to using AI in a company now.

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How customer support can keep up with customer expectations

Intercom, Inc.

In the new book Human + Machine , Accenture technology leaders Paul Daugherty and Jim Wilson posit that the businesses that harness AI will flourish in the years to come – transforming everyday customer service in the process. These changes can already be seen at companies such as Dutch airline KLM.

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Where chatbots are headed in 2020

Intercom, Inc.

It’s probably fair to say support teams were the earliest adopters of business chatbots – it’s more than 10 years since Alaska Airlines introduced the world to its virtual assistant, Ask Jenn: Fortunately, support chatbots have come a long way since the Ask Jenn days. The ROI of support chatbots. Look for true productivity features.

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BarbAIrians at the Gate: The Financial Opportunity of AI

Andreessen Horowitz

Generative AI is likely going to usher in a far more profound method of company transformation. Instead of financial engineering and the improved management techniques that PE promotes , we’ll start seeing AI cut costs and make existing companies vastly more profitable…while also enabling new business models to emerge.