SaaStr

MARCH 7, 2021

This is also one of the least expensive (in terms of hard costs) things you can due to help the company scale in this phase, and beyond. Once you approach Initial Scale, it’s worth at least considering bring on some strategic debt if not equity. 5/ Moving from CTO-led -> VPE-led dev team. More on that here and here.

Part-Time VPE 282

Part-Time VPE Sales Recruiting Sales Hiring Scale 282

User Pilot

JULY 27, 2023

Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Time to Market for New Products : Also known as velocity, this metric measures the CTO’s effectiveness and speed in rolling new products /features. Come up with product and new feature ideas.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

SaaStr

OCTOBER 24, 2022

WorkOS CEO Michael Grinich, Developer Success Manager Betsy Calender, and VP of Developer Experience Zeno Rocha share how to price your product for developers, how to market it to developers, how to how to support them as they scale and use the products. You have the opportunity to upsell new features and capabilities to them.

Underperforming Technical Team 196

Underperforming Technical Team Outsourced Development Development Part-Time VPE 196

FastSpring

DECEMBER 22, 2020

With this new investment, we are already increasing our pace of innovation and have a very exciting roadmap of things to come over the next 12 months. As the worlds of sales rep driven commerce and ecommerce converge, the acquisition of SalesRight will help us create a leading solution to enable this trend. We acquired SalesRight.

Payment Methods 88

Payment Methods Payment Services Payment Solutions Payments 88

SaaStr

DECEMBER 3, 2020

As for Sam, prior to Loom, Sam spent over 4 years at Salesforce following their acquisition of Quip, a startup Salesforce acquired for $750M where Sam was also the 1st sales leader. What was Sam’s biggest lesson from scaling the sales team at Dropbox? Bret was formerly the CTO at Facebook. Sam Taylor: And so, I met Bret.

Scale 184

Scale Sales Hiring Sales Recruiting Sales 184

Point Nine Land

APRIL 9, 2021

So if you’re a US-based startup, you might be able to shoot slightly higher ;) Unlike SaaS companies which have been around for years, B2B marketplaces are a relatively new category and not many investors have invested in them yet. Economics and Acquisition ?? Economics and Acquisition ?? Market Characteristics ??

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

ChurnZero

DECEMBER 9, 2022

Additionally, “leapfrog” candidates—those who come from a level below the C-suite, such as senior vice presidents—now make up roughly 5% of new chief execs. We also measure NPS, and we benchmark that across all acquisitions. Q: Based on your acquisition experience, are for-sale businesses focusing on the customer and NPS?

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

Point Nine Land

SEPTEMBER 7, 2021

There are several reasons for this line of thought: The US is by far the largest market, it’s relatively homogenous (compared with Europe), and it’s where you’ll find most early adopters of new technology. So the thinking is that whoever wins in the US will be able to get big much faster and can eventually use that scale to conquer Europe.

Venture Capital 52

Venture Capital New CTO Scale CTO 52

ProfitWell

DECEMBER 6, 2019

On a global scale, on average, product marketers with strong leadership support earn almost $13k more a year than those without. This acquisition reinforces Sprinklr’s mission to define and lead the customer experience management industry with the world’s first Unified Front Office. Here are a few teasers. And for some U.S.

Scale 43

Scale CTO Hire Sales Hiring New CTO 43

SaaStr

JANUARY 10, 2020

Before that Bob co-founded RJ Metrics, where he built a global base of online retailers leading to their acquisition by Magento Commerce in 2016. At what scale does that become impossible? Prior to Crossbeam, Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018. Why is this?

Sales Hiring 133

Sales Hiring Scale Outsourcing Services CTO Hire 133

Sales Hacker

SEPTEMBER 29, 2020

Keys to success when scaling a company [10:56]. Major challenges facing a new CEO [19:40]. We went through an acquisition and we got bought. Vishal Sunak: We are on the scale to eight digits right now, not that far away. So yeah, we’re five years old and scaling to eight digits and beyond now.

Scale 107

Scale CTO Hire Scaling CTO Coach 107

SaaStr

NOVEMBER 21, 2019

Since 2010 we’ve seen more startups, funds, and capital than ever before, but with this drastic increase, investors are seeing unexpected new trends reshaping the future of the industry. The panel that we are in is called Is Seed the New Series A, and this is a question that I’ve been asking informally yesterday and today.

New CTO 152

New CTO Sales Hiring B2C CTO Hire 152

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. But of course, it wasn’t always quite that big!

Part-Time VPE 245

Part-Time VPE Technical Cofounder CTO Hire New CTO 245

SmartKarrot

FEBRUARY 16, 2022

She is active on LinkedIn, where she helps SaaS companies optimize their customer acquisition, demand generation, product positioning , and growth plans. Casey Winters is a growth and SaaS marketing expert who has transformed how startups grow and scale into large companies. Ben Murray. Casey Winters. Like what you are reading?

VP of Engineering 10

VP of Engineering Scale SaaS Venture Capital 10

Intercom, Inc.

JULY 21, 2022

What started as a series of interviews by co-founder Des Traynor soon bloomed into hundreds of episodes where we explore how businesses are driving growth through customer relationships and how to build successful products at scale. For Slack, that was clearly the engineering and dev communities, who love new tools.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

Mucker Capital

APRIL 6, 2023

If you're generating something that's brand new, like a brand new category, nobody understands about it. In my past roles at ACORN, GitLab, whenever I started as a head of growth, one of the data points I will look into is what's the percentage of new users coming back the second day or coming back second month?

Startup 52

Startup Scale CTO Hire Outsourced Development 52

SaaStr

JULY 30, 2018

At our inaugural SaaStr Europa last June, podcast host-with-the-most Harry Stebbings sat down with MuleSoft Founder and CTO Ross Mason to discuss the organization’s sales strategy, building a strong company culture, how to think about international expansion, and much more. In a new one, it was tough to keep up. Ross : Yeah.

Technical Advisors 166

Technical Advisors Scale Sales Hiring Sales Recruiting 166

SaaStr

MARCH 3, 2020

So I worked for Jason Lemkin for about six years, half of which was EchoSign and the other half of which was Adobe post acquisition. Obviously, at the top of the list is somebody that’s been in a startup, been successful, scaled, maybe had one exit, maybe had more than one. Was the 10th employee and VP of Sales for EchoSign.

Sales Hiring 165

Sales Hiring Sales Recruiting Scale CTO Hire 165

SaaStr

SEPTEMBER 18, 2020

Jason Lemkin: 50 reps in a new city that you’ve never met, and hired in 60 days when you’re in the low millions ARR. So number six, thinking you’re getting away with under investing in management, up scaling in HR. ” You can invest in managerial talent along the way, and it scales the company.

Sales Hiring 246

Sales Hiring CTO Hire Scale Investment 246

Intercom, Inc.

JULY 9, 2020

And I’m a writer of a newsletter called Tech Bound, in which I hone in on marketing strategies and customer acquisition. The customer or user acquisition strategy is product-led and follows this concept of land and expand. And those microsites scale to millions of visitors on a monthly basis at Atlassian.

Technical Review 199

Technical Review Scale Underperforming Technical Team Software Review 199

Tom Tunguz

OCTOBER 24, 2021

Great to see a lot of repeat attendees and some new ones. We’re excited to continue the Month of Scale here for Redpoint Office Hours. A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. I’m Travis Bryant.

CTO Coach 126

CTO Coach Sales Hiring Sales Recruiting CTO Hire 126

SaaStr

APRIL 16, 2019

Learn how Pendo built a product, team, and culture in its Raleigh hometown that could scale coast-to-coast and continent-to-continent. The catch was he had just moved his family four kids to New York city. We had no New York city presence. I had my CTO and everyone would be like, “You can’t do this.

CTO Hire 161

CTO Hire Travel Underperforming Technical Team CTO Coach 161

Sales Hacker

SEPTEMBER 8, 2020

The platform allows sales reps to deliver consistent, relevant and responsible communication for each prospect every time, enabling personalization at scale. We launched REGIE, our product, back in February, but we’re releasing the new and improved REGIE now. We brought in this brilliant CTO who’s got a PhD in informatics.

Scale 71

Scale Artificial Intelligence Sales Recruiting Consulting 71

SaaStr

APRIL 18, 2019

I remember when I was in business school the internet was brand new and back then the hero was Jerry Yang. But my co-founders has done an amazing job, creating a scale platform that now has 600,000 reviews and 3 million SaaS software buyers coming every month looking for products like yours. This was in 1997, and I spent two years.

Sales Recruiting 180

Sales Recruiting VP of Engineering Scale SaaS Payments 180

SaaStr

APRIL 9, 2019

And also, we always prioritize the features requested by our existing customers over the new prospects. Mallun Yen : So, you were an engineer by training and then you became an engineering leader, as the CTO of Webex, and then you became a CEO. You know, earlier today we talked about creating a new category. Welcome Eric.

Sales Hiring 136

Sales Hiring Scale CTO Hire Marketing 136

SaaStr

MARCH 20, 2019

Prior to founding Twilio, Jeff was the Founder & CTO @ Nine Star Inc and enjoyed a spell at Amazon as a Technical Product Manager. How did they formulate and approach creating a new set of values with the 2 companies coming together? Prior to founding Twilio, Jeff was the founder and CTO at Nine Star Inc. Just to name a few.

Underperforming Technical Team 132

Underperforming Technical Team Development Software New CTO 132

ProfitWell

FEBRUARY 14, 2020

For example, if you subscribe to the New York Times , you pay a flat price per month or year. Spotify, on the other hand, added discounted tiers for Spotify Premium in a bid to increase acquisition and retention. What is flat rate pricing? Who is using a flat rate pricing strategy? The reason for this success? And lots of them.

Pricing 59

Pricing Technical Cofounder Scale New CTO 59

Sales Hacker

OCTOBER 13, 2020

Instead, there’s one continuous streamlined customer-centric journey, leveraging the next generation of artificial intelligence, Outreach allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time enabling personalization at scale previously unthinkable.

Marketplace as a Service 94

Marketplace as a Service CTO Hire Sales Recruiting Data 94

OpenView Labs

JULY 2, 2020

New for 2020: SaaS Pricing and COVID-19. In this brand-new report, we finally answer the question “Freemium or free trial?” Pricing Low-Touch SaaS: How to Approach Pricing and Packaging a New SaaS App, by Example. SaaS pricing is one of the most important (but difficult) decisions a new business makes.

Pricing 135

Pricing SaaS Payments Payments SaaS 135