Valuize Consulting

NOVEMBER 3, 2021

The Employee Experience (EX) is the journey an employee takes with your organization and is the sum of all employee-employer interactions throughout that employee lifecycle, from pre-recruitment to post-exit. Investing in Employee Experience results in higher employee retention and increased performance. Development Programs.

Underperforming Technical Team 52

Underperforming Technical Team Sales Recruiting Data Sales Hiring 52

SaaStr

NOVEMBER 2, 2019

How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise? Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings. Billion acquisition is just one milestone in the early innings of the company’s story. Does it have to be in person?

Scale 131

Scale SaaS Payments Sales Recruiting Payment Services 131

Point Nine Land

APRIL 9, 2021

Having invested in 9 B2B marketplaces and gathered data from 20+ different investors, here are our findings on what it takes to raise money in 2021 for B2B marketplaces. Addressable revenue opportunity of $1bn+: As is the case for any startup, VCs optimise for investing in markets where there is a huge potential upside.

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

OpenView Labs

DECEMBER 17, 2019

OpenView’s experts weighed in with their predictions across product, sales, marketing, pricing, corporate development and talent. Product Managers Will Own a KPI. How many of your highest paid team members are in sales? The fact is that a great (albeit expensive) sales rep is worth every penny and has an obvious ROI.

Trends 67

Trends Sales Recruiting Technical Review SaaS 67

Intercom, Inc.

NOVEMBER 11, 2021

Users are recruiting your product to reach a specific outcome in their lives — whether that’s catching a flight to reunite with their families or using a productivity app to meet a deadline and impress their boss. Be selective about the outcomes you’re investing in. Take pancakes, for example. Otherwise, you’re just flying blind.

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

Natalia Luneva

NOVEMBER 24, 2021

Arthur is a Principal at Knight Capital – an investment firm that specialises in B2B software businesses. We tried to come up with a framework where we set marketing, sales and finance which we call heavy burdens of the company. If you are Pre-Series A, it is very important to focus on retention and on engagement.

Scale 52

Scale Scaling Sales Recruiting SaaS 52

The Angel VC

AUGUST 10, 2011

I recently wrote that investors (myself included) should do a better job of making their investment criteria transparent to founders. To put it as simple as possible, the health of a SaaS business is mainly determined by two factors: Customer lifetime value (CLTV) and customer acquisition costs (CAC). along the way.

Sales Recruiting 155

Sales Recruiting Startup Customer Lifetime Value SaaS 155

OpenView Labs

OCTOBER 17, 2019

We continue that practice today, and extend it to include roles that aren’t typically exposed to customers—operations people, accountants, recruiters, etc. For instance, recruiters with first-hand customer experience are able to give job candidates real examples of what it’s like to work at Zapier. Try New Things.

Sales Recruiting 45

Sales Recruiting Sales Hiring Scale Technical Advisors 45

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. This creates an intensely competitive landscape with a higher churn rate, but greater customer acquisition opportunities.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

SaaStr

APRIL 30, 2022

Customer Acquisition Cost (CAC). & Customer acquisition. Customer acquisition is basically how much do you spend in terms of sales people, sales team, and in terms of marketing to acquire a new customer. The key here is knowing what your sales model is. And there are basically two sales models out there.

SaaS Payments 243

SaaS Payments Metrics Payment Methods Scale 243

Intercom, Inc.

APRIL 25, 2019

Given that the primary metric we measure growth in is revenue, it follows that sales feels growth more acutely than almost any other function. As the Senior Vice President of Sales for Pipedrive , she’s currently responsible for building nimble sales teams who drive sustainable revenue.

Scale 136

Scale Sales Hiring Sales Recruiting Scaling 136

Intercom, Inc.

JUNE 3, 2021

Where should you invest your resources? If you’re short on time, here are a few quick takeaways: You can’t balance short-term and long-term investments without considering the existing product strategy. Choosing the right investment is a balancing act of art and science. And yet, now might be a good time to hit the accelerator.

Strategy 228

Strategy Software Review Development Team Review Sales Recruiting 228

Sales Hacker

OCTOBER 7, 2021

Women in sales often have a polarizing experience. In the Sales Hacker video series Aha Moments , I asked 10 women: “What is one ‘aha moment’ you’ve had in your sales career?”. The conversations that followed were so authentic and encouraging that we decided to expand this conversation to other badass women in the sales world.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SmartKarrot

AUGUST 9, 2022

Recruiting a new employee is typically significantly more expensive than retaining an existing employee. Furthermore, high employee turnover rates can also lead to a wide variety of potential issues, such as high costs associated with recruiting, onboarding, training new employees as well as advertising vacancies.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

AUGUST 9, 2022

Recruiting a new employee is typically significantly more expensive than retaining an existing employee. Furthermore, high employee turnover rates can also lead to a wide variety of potential issues, such as high costs associated with recruiting, onboarding, training new employees as well as advertising vacancies.

Scale 10

Scale Sales Recruiting Business SaaS 10

SaaStr

MARCH 1, 2019

As for Tom, he joined Redpoint in 2008 and has since led investments in Kustomer, Looker, Expensify, and Gremlin all prior guests on the show, I hasten to add. Before joining Redpoint, Tomasz was the product manager for Google’s AdSense social-media products and AdSense internationalization. Should sales commission be paid on renewals?

Scale 120

Scale SMB Sales Recruiting Sales Hiring 120

SaaStock

MARCH 20, 2019

Thanks to them, merchants can make more successful sales and win happy customers. Toast ’s all-in-one point-of-sale (POS) and restaurant management platform helps power and grow restaurants. Leading commerce platform Shopify helps merchants set up and manage their business and stores across various sales channels.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

SaaStr

FEBRUARY 26, 2019

Join Qualtrics Co-Founder and CEO alongside SaaStr Founder and CEO Jason Lemkin as Ryan reflects on the survey software maker’s acquisition by SAP this year. Ryan Smith: The backstory here is we turned down an acquisition offer for $500 million in 2012. It’s worth every ounce of investment. Jason Lemkin: Oh, I see.

Acquisition 131

Acquisition Sales Recruiting Scale Sales Hiring 131

SaaStr

SEPTEMBER 13, 2020

One of the early co-investments with my prior firm in Bessemer was in Shopify. If you look at companies like Cornerstone OnDemand, which we invested in a long time ago, it took them some time to get to 100 million of ARR. You can also find your second act inorganically via acquisition as Twilio did with SendGrid.

Sales Hiring 166

Sales Hiring Scale Payments Cloud 166

ChurnZero

APRIL 27, 2021

As ChurnZero recently secured a Series B investment bringing our total funding that has been raised to date to $35 million, we thought we’d take a look back and see the role that Customer Success plays at each respective stage of funding for SaaS companies. And we thought, who better to ask than those that chose to invest in us along the way.

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

SaaStr

JULY 1, 2020

An open discussion with Sam Blond, CSO at Brex, and Kristen Habacht, VPS at Atlassian, about adjusting their sales process during Covid-19. Kristen Habacht runs EDR sales at Atlassian, which I got a check today, $40 billion-$50 billion company. She manages a huge global team. Four, people in the sale? Jason Lemkin: None.

Merchant Services 189

Merchant Services Scale Sales Recruiting Sales 189

Intercom, Inc.

MARCH 14, 2019

“What I’ve always tried to do, for example when I’m recruiting for a customer advisory council, is to think very carefully about the company’s objectives. A laser sharp focus on the customer has all sorts of benefits, but an underappreciated one is employee retention.

Scale 178

Scale Sales Recruiting Sales Hiring Company Culture 178

SaaStr

AUGUST 5, 2019

It was just a catch phrase we would use but became the cornerstone, if you would, of our customer retention strategy. Since land, expand, and explode is really all about customer retention and building long term customer value. And the other metric we maniacally track is what we talk about in terms of net retention.

Sales Recruiting 170

Sales Recruiting Construction Scale SaaS 170

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. And from SaaS sales models to SaaS pricing.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SaaStr

FEBRUARY 22, 2019

As for Nick, prior to Gainsight he was the CEO @ LiveOffice where he grew cloud archiving ARR from $2m in 2008 to $25m in 2011 and drove and negotiated the acquisition by Symantec for $115m in cash. What should the optimal sales to customer success relationship look like? Why does this have such a high rate of failure?

Sales Hiring 120

Sales Hiring Customer Success Scale Sales Recruiting 120

SaaStr

MAY 14, 2019

Tables have turned because I first met Mikkel when just after I was working for previous fund index, he had just invested. The acquisition of Base and now the launch of your new CRM platform, Sunshine. Like anything sales, now we do sales tools too, to marketing, all these other things. Mikkel : So we recruit.

Cloud 199

Cloud Sales Recruiting Scale AWS 199

SaaStr

APRIL 3, 2020

In Today’s Episode We Discuss: * How Anthony made his way into the world of SaaS starting in the sales team at Box and how that led to his entering the world of marketing and creating the customer success category. * How does this compare to the relationship of sales and marketing more traditionally?

Sales Recruiting 179

Sales Recruiting Sales Hiring Scale Branding 179

SaaStock

MARCH 20, 2019

Thanks to them, merchants can make more successful sales and win happy customers. Toast ’s all-in-one point-of-sale (POS) and restaurant management platform helps power and grow restaurants. Leading commerce platform Shopify helps merchants set up and manage their business and stores across various sales channels.

SaaS Payments 100

SaaS Payments Merchant Services Payment Solutions Payments 100

Intercom, Inc.

JULY 19, 2021

What’s more, Forrester’s study, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed how conversational support can fuel customer retention and business growth across the entire business. Improved customer acquisition (54%). Teams that benefit: Sales, marketing. Increased ROI (54%).

Underperforming Technical Team 129

Underperforming Technical Team Scale Sales Hiring Sales Recruiting 129

ProfitWell

DECEMBER 4, 2019

Heightened customer retention. All businesses care about customer retention, but in SaaS business models, it is 10 times more important because retention is the only thing that keeps you afloat. Do I have a strong monetization strategy in hand for when I do decide to seek some form of investment? Consistent updates.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

SaaStr

NOVEMBER 21, 2019

Join this panel of investors from Connect Ventures, Blossom Capital, Dawn Capital, The Family, and Indico Partners as they provide an overview of the current investment landscape, and discuss whether the seed stage is emerging as the new Series A. Pietro Bezza | Managing Partner @ Connect Ventures. Want to see more content like this?

New CTO 150

New CTO Sales Hiring B2C CTO Hire 150

Totango

FEBRUARY 26, 2021

Your sales team lands a new customer with great potential. Some of the items on that list are understandable, from product shortcomings to changes in the customer’s business (such as acquisition). While the product provides many benefits, one that is particularly interesting is it shortens the sales cycle (decreasing time to revenue).

Sales Recruiting 62

Sales Recruiting Scale Social Media Technical Review 62

SaaStr

JANUARY 3, 2020

As for Tom, he joined Redpoint in 2008 and has since led investments in Kustomer, Looker, Expensify and Gremlin all prior guests on the show I hasten to add. What were the findings on what good looks like when it comes to logo retention? What one question must all founders be asking in the sales process? *

SMB 26

SMB Sales Recruiting Sales Hiring Scale 26

Sales Hacker

DECEMBER 8, 2017

The race to the 2017 finish line is in full throttle – While last minute closed deals are still trickling in, B2B organizations are researching how to shape next year’s sales strategy to align with the top sales trends that are expected to emerge in 2018. Top 2018 Sales Trends & Predictions – Strategic Headlines.

Scale 96

Scale Technical Review Outsourcing Services Sales Hiring 96

ProfitWell

NOVEMBER 8, 2019

more effective at generating growth than focusing on user acquisition alone. Pricing holds the key to not only knowing more about your customers than you’ve ever known before, but also to unlocking the revenue and profits for which you’re so desperately accountable. They offer a free checking account and a $19.99

Sales Recruiting 40

Sales Recruiting Payment Services Payment Methods Sales Hiring 40

SaaStr

FEBRUARY 21, 2020

Prior to its July 2002 acquisition by Novell, SilverStream was a public company that had reached a revenue run rate in excess of $100M, with approximately 800 employees and offices in more than 20 countries around the world. * How does David think about scaling sales teams? How should founders think about sales rep compensation?

Scale 193

Scale Sales Hiring Underperforming Technical Team Sales Recruiting 193

SaaStr

JUNE 25, 2019

Building a company made up of distributed teams presents a plethora of complex challenges that can derail productivity and impact employee retention. First off, in 2013 we made our first acquisition. The company was, their sales were quite a bit bigger than the other two companies. That’s not even the best thing.

Engineering 147

Engineering Part-Time VPE Sales Hiring Scale 147