Stax

MARCH 18, 2025

Data cited by Statista shows that the software as service is expected to hit $299 billion by the end of 2025. Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Customer lifetime value. Customer acquisition cost.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Blulogix

JANUARY 2, 2025

Alongside this expansion, the industry is experiencing significant consolidation , with mergers and acquisitions creating larger, more diversified players. Customer Expectations: Consolidated companies often have the resources to deliver personalized, seamless experiences, setting a high bar for customer satisfaction.

Payment Features 52

Payment Features Payments Subscription Payment Solutions 52

FastSpring

DECEMBER 7, 2023

“This is everyday for me, so I love talking about it,” says Carl Hargreaves about mergers and acquisitions. As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

FastSpring

MARCH 15, 2021

With FastSpring, customers get the latest version of your products in the form of files and software keys delivered to their inbox after they’ve completed their purchase. With active subscribers, recurring payments are sent automatically, giving you predictable cash flow and a steady income stream. Easier to Scale.

Payment Features 147

Payment Features Payment Services Subscription Payment Solutions 147

FastSpring

MARCH 3, 2023

When you’re using a DIY payment solution like Stripe, making it work for your business falls on your developers. From testing out plugins to setting up new payment methods, maintaining Stripe can be very time-consuming. Fred is a prior customer of FastSpring and now serves as an advisor.

Merchant Services 148

Merchant Services Outsourcing Services Payment Services SaaS Payments 148

How To Buy Saas

DECEMBER 20, 2024

Most SaaS businesses prefer to manage their accounting processes through cloud-based software solutions, but even for that you need to know the nitty-gritties of SaaS accounting. In this blog, we will cover all of these and provide the best solutions to some common challenges as well.

Payment Services 52

Payment Services SaaS Payments Payment Solutions Payment Features 52

FastSpring

FEBRUARY 20, 2019

There are thousands of companies selling online to millions of customers, but what’s the best way to sell? Maybe you’re unsure if your software company should outsource your ecommerce operations to a full-service platform, such as FastSpring, or just stick with a basic payment service? Growing and Scaling Your Company.

Payment Methods 79

Payment Methods Outsourcing Services Payment Services Payment Solutions 79

Sales Hacker

MARCH 29, 2021

Ensuring partnerships, sales, product, engineering, and customer success teams have the information they need when they need it. Processing and remitting payments. There are a number of different partner types: affiliate, referral, reseller, technology, and solution partners. Keystone Partner Software: the PRM and the CRM.

Payments 112

Payments SaaS Payments Payment Solutions Payment Services 112

The Angel VC

MARCH 23, 2016

As I wrote in the original post: It's a simple plan for an early-stage SaaS startup with a low-touch sales model – a company which markets a SaaS solution via its website, offers a 30 day free trial, gets most of its trial users organically and through online marketing and converts them into paying customer with very little human interaction.

SaaS Payments 217

SaaS Payments Headcount SaaS Payment Methods 217

FastSpring

JUNE 22, 2022

Provide confirmation on the following information on your checkout page: The customer’s information Shipping details Billing details Order number for tracking Price and payment information. By providing that information in an easy, clear-to-read format, customers can verify the information they need to continue with their purchase.

Payment Methods 148

Payment Methods SaaS Payments Payment Solutions Payment Services 148

FastSpring

APRIL 1, 2021

Because the ultimate goal of using free trials for acquisition is to increase the number of paid users, your program’s success is based on looking at how often people upgrade from a free plan to a paid one. It is a concrete way to optimize customer acquisition. What does “Free Trial Conversion Rate” mean? Types of Free Trials.

Payment Solutions 138

Payment Solutions SaaS Payments Payment Methods Strategy 138

Stax

DECEMBER 6, 2024

Worldpay stands as a leading global payments company, offering a comprehensive suite of payment processing solutions to merchants and financial institutions across the globe. With a robust presence in over 146 countries, Worldpay is equipped with a team of seasoned experts who bring extensive experience in the payments industry.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Solutions 88

User Pilot

APRIL 15, 2024

Six common customer pain points. In-app support strategies to eliminate them. TL;DR Customer communication pain points refer to the problems customers encounter when trying to get help through your support channels. Benefits of addressing customer pain points: Improved customer experience.

Communication 105

Communication SaaS Payments Payment Methods Payment Solutions 105

User Pilot

MARCH 30, 2025

You launched a new app, and youre excited to see how its performing. Why is your mobile app user retention declining? Before we analyze why your app’s user retention rate is declining, lets start with understanding what user retention is and why it is important for your business. What is a good retention rate for apps?

Payment Solutions 52

Payment Solutions Retention Payment Methods Strategy 52

Intercom, Inc.

OCTOBER 16, 2019

If your average order value is less than $5,000 a year, your application ideally needs to be a “self-service” model, where your customer signs up themselves with “zero touch” from the company. The key here is to keep the cost of customer acquisition down. Gaining new customers. Managing your support.

Business Model 195

Business Model Scale Pricing Payment Methods 195

User Pilot

OCTOBER 5, 2023

TL;DR The CAC payback period measures the time it takes for a company to recover the money invested in new customer acquisition. This metric helps SaaS companies choose the most effective customer acquisition channels , diagnose inefficiencies in customer retention strategies , and inform pricing decisions.

SaaS Payments 105

SaaS Payments Customer Lifetime Value Acquisition Payment Solutions 105

yoursales

JANUARY 28, 2022

Do you know of software, which belongs on this list? With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. As of February 2021 a few notable exceptions have emerged : Gong, ExecVision, Jiminny, and Refract each support a pile of languages. Work with anyone, anywhere, now.

Scale 113

Scale Payment Methods Payment Solutions Sales Recruiting 113

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. Some solutions, like Slack or Microsoft, are useful for any kind of business. But not all SaaS products are alike.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

User Pilot

MAY 6, 2024

Sentiment data reveals how customers feel towards the product or brand, guiding satisfaction efforts. Technographic details on devices and platforms used to ensure compatibility and support across technologies. Use profile data to create strategies enhancing customer experience. It also helps you better support your customers.

Payment Methods 105

Payment Methods SaaS Payments Payment Solutions Payments 105

Baremetrics

DECEMBER 18, 2019

Companies that struggled to find growth (and thus couldn’t acquire or retain enough customers) almost always had less than 40% of users respond “Very disappointed,” whereas companies with strong traction (i.e. strong acquisition and retention) almost always exceeded that threshold. Evernote’s lost opportunity is in their model.

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

User Pilot

FEBRUARY 25, 2024

TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Ready to start tracking user funnels for your in-app user journeys? These range from landing page conversion journeys to in-app onboarding journeys.

SaaS Payments 105

SaaS Payments Payment Services Payment Methods Payment Solutions 105

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Average salary: $156,062/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

User Pilot

MARCH 25, 2024

Understanding and limiting customer churn improves customer loyalty and the customer’s lifetime value. Because it improves your business’ profitability, understanding and reducing churn also gives you a better customer acquisition cost to customer lifetime value (CAC: CLV) ratio.

Underperforming Technical Team 104

Underperforming Technical Team SaaS Payments Payment Methods Payment Solutions 104

User Pilot

MAY 8, 2024

Tips and strategies that can help you satisfy customer needs include: Prioritize essential customer needs using techniques like Kano or MoSCoW. Personalize experiences for different customer segments. Deliver exceptional customer support using AI and self-service resources. How to identify customer needs?

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

Baremetrics

OCTOBER 10, 2021

Your SaaS company likely uses a CRM and/or payment processing software, and the data required to compute these core metrics can be all over the place. Integrating innovative software that can cull MRR values from CRM and payment processing systems is a valuable shortcut.

Payments 98

Payments Payment Methods Payment Solutions Marketing 98

ChurnZero

APRIL 25, 2025

Keep in mind that a lot of data are lagging indicators (renewals or cancellations, customer satisfaction surveys), or the fidelity of that data may be questionable (customer info is siloed, batched, or outdated). Our Renewal and Forecast Hub is designed for customer leaders to manage the renewals process with clarity and confidence.

Forecasting 52

Forecasting Customer Success Payments Data 52

User Pilot

AUGUST 10, 2023

Upon a customer support interaction to measure customer satisfaction with the help received A quick NPS survey after a user interacts with your support agents or self-serve support portal will show you how well you’re performing. Trigger a follow-up question to learn why they’re unhappy with your support.

SaaS Payments 97

SaaS Payments Payment Solutions Software Review Interviewing 97

User Pilot

MARCH 7, 2022

To attract potential customers, marketers invest a staggering amount of resources across multiple channels. A customer’s payment is typically the finish line of a race. Onboarding customers is crucial to developing a long-term relationship with them and ensuring their loyalty to the business.

Onboarding 98

Onboarding Engagement Payment Methods SaaS Payments 98

SaaStr

JUNE 16, 2020

So we have over 260 portfolio companies globally, it’s all enterprise software, predominantly SaaS. And that is you’re seeing a bit of a separation in those companies that have really the stickiest, most critical solution. And this is highlighting something that we’re really seeing across the board.

Sales Hiring 196

Sales Hiring Scale SaaS Payments Payment Services 196

User Pilot

JUNE 28, 2023

Analyze user feedback to determine which features need more attention in your in-app flows. Senior Project Manager Arjoon Talukdar came across Userpilot and decided to build in-app onboarding flows that would encourage new members to upload their CV. Osano also used Userpilot to build out a full in-app resource center : Source: Osano.

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

ProfitWell

MARCH 25, 2020

Acquisition is the weakest growth lever. We studied the levers—acquisition, retention, and monetization—of 512 SaaS companies. We found that monetization and retention have much higher revenue impacts than acquisition when considering the same level of impact across each growth lever. How do we know this? Improve ROI.

Acquisition 52

Acquisition Retention Payments SaaS Payments 52

User Pilot

JULY 23, 2020

If “marketing” is only a matter of new customer acquisition for you, then you’re missing the point of being in SaaS. The solutions you would implement if you had this insight from a Cohort Analysis would be very different from what you would do if those users were evenly spread between age cohorts. Day 1 Retention.

Retention 93

Retention SaaS Payments Strategy Payment Solutions 93

Baremetrics

JANUARY 24, 2021

To describe further our product’s situation, here’s what we already had in place: An email onboarding sequence for new customers that walked them through key steps of getting set up on the system. The system was too flexible and didn’t provide enough guidance and structure for those going through enrollment.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

User Pilot

AUGUST 15, 2023

KPIs like customer acquisition cost , trial-to-paid conversion rate , customer engagement score , etc. It’s also important that you create excitement ahead of the launch and ensure synergy between your customer support and sales teams. You can get feedback for your product through in-app surveys.

ChatGPT 98

ChatGPT SaaS Payments Marketing Social Media 98

Intercom, Inc.

APRIL 3, 2025

Poor player experiences Our 2025 Customer Service Transformation Report shows that 91% of support professionals say customers expectations of support have increased in the past year, with 85% saying they think AI customer service tools are responsible for this shift.

Payment Services 104

Payment Services AI Underperforming Technical Team Technical Review 104

Tom Tunguz

SEPTEMBER 21, 2014

Today, we’ll examine Tableau, the market leader for data visualization software. Tableau sells software the old-fashioned way, with perpetual licenses not subscriptions. Customers pay a fee for the software up-front, in addition to an annual maintenance fee of about 20-25%.

Benchmarks 100

Benchmarks SaaS Payments Metrics Scale 100

User Pilot

APRIL 29, 2024

But with several SaaS companies springing up each day, losing your customers to a competitor is easy if you lack a proper renewal strategy. A proper SaaS renewal management strategy helps you in three key ways: Drive customer retention. Armed with this knowledge, you can take steps to prevent churn and improve your customer experience.

SaaS Payments 102

SaaS Payments Business SaaS Payment Solutions 102