SaaStr

JULY 9, 2019

Join Anish Shivdasani, CEO of Giraffe, as he provides unique African experiences learned from scaling to 1M users. I’m probably the most hated person in the room right now, but please indulge me. I think if we had focused on solving a niche problem, the market’s simply not big enough to scale. FULL TRANSCRIPT BELOW.

Scale 164

Scale Sales Recruiting Scaling SaaS Payments 164

User Pilot

FEBRUARY 25, 2024

TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Google Analytics – Best tool for tracking website conversion funnels. Funnel analysis allows you to: Measure company performance. Review funnel.

SaaS Payments 105

SaaS Payments Payment Services Payment Methods Payment Solutions 105

Neil Patel

APRIL 12, 2021

If you do it right, you could benefit from a loyal customer base, regular billing, predictable financials, and enhanced brand profile. Next, determine your target consumer, meaning the person who needs that problem solved. Curation-type boxes offer samples of new products or items selected based on a consumer’s personal preferences.

Outsourcing Services 123

Outsourcing Services Payment Methods Subscription Payment Features 123

Unbounce

SEPTEMBER 16, 2021

PPC is a method of digital advertising in which you aim to get your ads to rank as the highest result displayed for user searches, and you, as the advertiser, pay a fee each time it’s clicked. Display ads rely on graphic formats to catch user attention, build brand awareness, and guide users to your site. Is it brand awareness?

Payment Methods 145

Payment Methods Payment Solutions Payments AI Search 145

FastSpring

MAY 14, 2019

You’d park your car, mosey on into the store, and then go through the process of scouring the shelves for the pristine cardboard box that housed a physical copy of your application. Any updates to the software meant that you’d repeat the entire buying process (including the trip to the store) all over again. And that was it.

Payment Features 79

Payment Features Payment Methods Subscription Payment Services 79

Unbounce

JUNE 1, 2021

For example, data shows that retargeting ads can yield a 10x increase in click-through rates (CTR) since users are already familiar with the brand or product. View multiple pages on your website. Retargeting Ads Increase Brand Recall and Turn Bounces Into Leads. A well-targeted reminder helps consumers as well as businesses.

Scale 138

Scale Payment Methods Payments Travel 138

ProfitWell

NOVEMBER 8, 2019

Scheduled payments, aka recurring billing. Scheduled payments have become a core form of revenue collection. Of course, recurring payments vary depending on the business. As the subscription universe continues to expand, you can expect to see even more subscription payment plans. What are subscription payments?

Merchant Services 68

Merchant Services SaaS Payments Payment Features Payment Services 68

ProfitWell

MARCH 25, 2020

Acquisition is the weakest growth lever. We studied the levers—acquisition, retention, and monetization—of 512 SaaS companies. We found that monetization and retention have much higher revenue impacts than acquisition when considering the same level of impact across each growth lever. How do we know this? Improve ROI.

Acquisition 52

Acquisition Retention Payments SaaS Payments 52

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I Set up a demo or try it out for yourself. Jump to video.

Scale 147

Scale Sales Payment Methods Merchant Services 147

SaaStr

DECEMBER 26, 2019

So data analytics, marketing customer analytics, and technology and acquisition. The second category is very interesting because this, you can translate that as the paid spend, of Facebook and what not, moving towards MarTech acquisition tools. Pauline : Yeah, so I work at OpenClassrooms, which is a European leader in online education.

Sales Hiring 154

Sales Hiring Payment Methods Payment Solutions Marketing 154

OPEXEngine

MARCH 10, 2020

After all, would you reveal how profitable your e-commerce store is to random strangers on the internet? Gross margin tells you whether your e-commerce store is making a profit on each product that you sell. So scaling up in that case means that instead of growing into profitability, you are actually deepening the loss with every sale.

Payment Methods 59

Payment Methods Scale Benchmarks Payments 59

BrightBack

JANUARY 17, 2022

billing, product, CRM, support), to deploy and test personalized user experiences that actually save customers, and to hire product managers with the time to run ongoing experiments, track results, and optimize at scale.

Payments 59

Payments Payment Methods Payment Features Payment Solutions 59

How To Buy Saas

MARCH 14, 2024

From maintaining the best quality of products and services, customer acquisition and retention, maintaining the flow of funds, to managing employees, the daily chores of entrepreneurs are never-ending. You can also send personalized messages to specific clients for an enhanced customer experience.

Payments 52

Payments Payment Solutions Payment Methods Business 52

Sales Hacker

AUGUST 4, 2023

We’ve been getting a ton of question since we announced the acquisition so this week we’re going to have Max Altschuler break down the whole story. I’ve gone through a mix of emotions, reliving the insane 10-year journey that came out of a young Max being naively intellectually curious about how to scale sales at a startup.

Scale 62

Scale Sales Hiring Sales Payments 62

CustomerSuccessBox

FEBRUARY 28, 2022

You mostly need repeat purchases to get payments with a subscription model and it is easier to impress existing customers than starting all over to acquire new ones. As the firm scales at $1B, the NRR dips and need not be declining. How is it helping them scale? Seasonality to scale. Why is it important? Best Practices.

Retention 52

Retention SaaS Payments Payments Payment Methods 52

OPEXEngine

FEBRUARY 22, 2022

Instead, SMM SaaS companies will leverage Inside Sales and Channel Partners coupled with digital marketing to drive down Customer Acquisition Costs. This strategy allows for a portfolio approach giving the company more flexibility in managing its Customer Lifetime Value (CLTV)/Customer Acquisition Cost (CAC) ratio. Direct Sales.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

SaaStr

NOVEMBER 2, 2019

Does it have to be in person? How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise? Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings. Billion acquisition is just one milestone in the early innings of the company’s story.

Scale 132

Scale SaaS Payments Sales Recruiting Payment Services 132

Sales Hacker

SEPTEMBER 16, 2019

They seem to be completely at odds, with one focused on clients with a high acquisition cost and high ACV (annual account value), the other focused on a high sales velocity. Instead of selling face-to-face, inside sales utilizes all the communication tools that modern salespeople have at their disposal: Phone. CRM platforms.

Sales Hiring 82

Sales Hiring Scale Sales Recruiting Payment Methods 82

ProfitWell

NOVEMBER 6, 2019

Meanwhile, companies offering subscriptions can scale with confidence, with predictable revenue and deeper relationships with their customer base. Companies that focus on keeping their customers will save on acquisition costs , since retention is cheaper than acquisition. Access to products: personal care, food, pet care.

Payment Features 74

Payment Features Payments Subscription Revenue 74

User Pilot

AUGUST 10, 2023

Relational NPS surveys are designed to gather information on the health of your brand identity and customer relationships. How to use relational and transactional NPS data to drive business growth: Segment detractors and reach out to them to offer personalized help. After product updates to determine how they affect customer sentiment.

SaaS Payments 97

SaaS Payments Payment Solutions Software Review Interviewing 97

User Pilot

AUGUST 31, 2023

What is customer acquisition for SaaS, and how can you leverage it to drive sustainable growth ? The purpose of customer acquisition is to expand and make more revenue. Customer acquisition funnel stages in SaaS are Awareness, Consideration, Evaluation, Conversion. What is customer acquisition?

Acquisition 110

Acquisition SaaS Payments Payment Methods Metrics 110

OpenView Labs

NOVEMBER 30, 2021

The ‘haves’, defined by growing quickly out of the gate and then maintaining 50% or faster revenue growth at significant scale, have seen their valuations skyrocket over the years. OpenView has been tracking growth rates by ARR scale for four years running. This is most visible among publicly traded companies. In order for a $1-2.5M

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

Casey Accidental

OCTOBER 27, 2020

Sure, if you are an upstart company like, say, Roam Research, you might not yet have an integration platform, but you almost certainly will build one as you scale. . If the drive for the developer is primarily user acquisition, however, the platform is more likely to end up with an ad than an app. Demand Value Prop.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

OPEXEngine

JULY 28, 2020

Those companies that best manage this balancing act between careful planning and agile response rely on four key principles: Scale matters, ownership doesn’t. The economic benefits of scale are as critical in high tech as they are in any sector. That has turned into a big win for Google.

Payment Solutions 52

Payment Solutions Strategy Payment Services Scale 52

Hull

SEPTEMBER 19, 2019

Acquisition. Build targeted account lists: Sometimes the accounts you really want to work may be right under your nose, perusing your website and you may not even realize it. This allows you to connect the dots and see the complete customer journey, from the moment they interacted with your brand. Activation. Related Resources.

Scale 60

Scale B2B Payment Methods SaaS Payments 60

Chargify

OCTOBER 21, 2020

Companies of all types—from startups to long-established global brands—have been able to successfully use subscriptions to facilitate a stream of open-ended, predictable revenue and offer customers the services they want without locking them into inflexible contracts. Customer Acquisition Cost. Why Establish an Analysis Framework.

Subscription 63

Subscription Payment Features Payment Services SaaS Payments 63

Intercom, Inc.

NOVEMBER 23, 2022

The process of an acquisition is, more often than not, a black box. It’s precisely the success of that integration that often dictates the success of the overall acquisition. It’s precisely the success of that integration that often dictates the success of the overall acquisition. Behind the acquisition.

Acquisition 118

Acquisition Payments Payment Methods Scale 118

ProfitWell

DECEMBER 9, 2019

As you’re answering these questions, start thinking critically about how to turn those answers into actionable strategies for positioning your brand. Just look at this market map of the subscription ecommerce space: Subscription ecommerce market map via CB Insights. Determine your business goals. Prioritize retention.

SaaS Payments 61

SaaS Payments Payment Services Subscription Payment Features 61

yoursales

JANUARY 28, 2022

It'll track any Google-based Sales Professional's efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they've called back. StoryDimensions - Capture, Develop and Deliver Customer Stories … at Scale. vidREACH.io - Personal, Video-powered Email Outreach.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

How To Buy Saas

DECEMBER 1, 2020

With so many SAAS getting visibility in online marketplaces, we found that new saas businesses are struggling hard to make it to the right set of customers. In saas marketing, you generally use online marketing strategies to generate more leads and conversions in your saas business. Setup Pricing model and payment gateways.

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

SaaStr

JUNE 14, 2019

In his most recent role, Dave was the CEO @ Host Analytics where he quintupled ARR, halved customer acquisition costs and increased net retention rates before selling the company to a private equity sponsor. What does Dave believe is crucial to achieve in these in person meetings? How does the selection for who receives the book look?

Sales Hiring 146

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 146

Intercom, Inc.

OCTOBER 16, 2019

However, that doesn’t necessarily mean a “pivot”, but more often the evolution is a shifting business model as the company scales and the user base grows and changes. Can one person buy via a credit card or will multiple stakeholders need to be involved? The key here is to keep the cost of customer acquisition down.

Business Model 195

Business Model Scale Pricing Payment Methods 195

Chart Mogul

JANUARY 8, 2019

Don’t take it personally, they’re just not meant to be on your platform (and if you’re putting the customers’ needs above your own, you will be okay turning away people you can’t serve well). Yes, acquisition is absolutely vital to continuous growth. Passive churn occurs when failed payment issues aren’t resolved with your customers.

Payment Solutions 68

Payment Solutions Payments SaaS Payments Payment Services 68

Outseta

SEPTEMBER 11, 2017

Soren Ryherd: We build profitable customer acquisition programs using paid digital advertising. We were building websites that “do stuff,” and a lot of our work with tech start-ups was in support of their advertising campaigns. Geoff: I personally see a huge gap in the market when it comes to paid search management for start-ups.

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

User Pilot

APRIL 15, 2024

Generic support without any personalization. Steps to eliminate customer pain points: Offer personalization with omnichannel support. Based on this, you can optimize your support channels and resources to provide proactive and personalized customer support. Delayed replies to user queries. Users stuck in AI response loops.

Communication 105

Communication SaaS Payments Payment Solutions Payment Methods 105

SaaStr

AUGUST 9, 2019

How does Vikas see the space play out in the coming years when it comes to acquisitions? You’ll also learn how leading SaaS companies are able to scale and thrive in this complex, dynamic environment. Then maybe dive a little bit deeper on especially scaling sales and customer experience in particular. Vikas Bhambri: Absolutely.

SaaS Payments 137

SaaS Payments Cloud Technical Review Scale 137

Intercom, Inc.

NOVEMBER 25, 2021

In 2017, he wrote Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media about how companies interact successfully with customers on social media, and now he’s back with his new book, The Experience Maker, How to Create Remarkable Experiences That Your Customers Can’t Wait to Share. We’re awesome.

Payment Methods 206

Payment Methods Scale Social Media Airlines 206