Andreessen Horowitz

APRIL 30, 2024

In this conversation, a16z General Partner Angela Strange talks with J eff Sloan, former CEO of Global Payments, about how he was early to spot significant industry trends, how to make bets that move an organization, and the sea change that AI represents for the financial services industry. Angela: Why Global Payments?

Payment Solutions 83

Payment Solutions Payments Payment Services SaaS Payments 83

Chart Mogul

DECEMBER 4, 2020

And is Stripe a good choice as your billing and payment provider? When Stripe was launched in 2010, dealing with payments online wasn’t a straightforward matter. Fast forward 10 years and setting up shop and accepting payments has become a lot easier, thanks to a large extent to Stripe.

Payment Methods 105

Payment Methods Payment Services Payments Payment Solutions 105

FastSpring

MARCH 3, 2023

When you’re using a DIY payment solution like Stripe, making it work for your business falls on your developers. From testing out plugins to setting up new payment methods, maintaining Stripe can be very time-consuming. Customers still come to your website to learn about and buy your products.

Merchant Services 131

Merchant Services Payment Services Outsourcing Services SaaS Payments 131

SaaStr

OCTOBER 26, 2022

That’s Freemium at scale. Payments and e-commerce drag blended gross margins down to 60%. Wix along with Squarespace and also WordPress / Automatic have pushed deeply into e-commerce and as part of that, payments. It makes sense, as ecomm adds a ton of value to a standard website. 5 Interesting Learnings: #1.

Payments 242

Payments Payment Solutions Payment Methods SaaS Payments 242

Buffer Resources

MARCH 5, 2024

On the financial side, distributors took a chunk of our already tight margins, and the 90-day payment terms from most retailers made cash flow difficult. On the customer education side, we had little control over where our product was placed and whether store associates were talking about it correctly.

Payment Methods 83

Payment Methods Payment Services Payments Scale 83

Casey Accidental

FEBRUARY 22, 2024

In this essay we explore one channel that helps many marketplaces scale faster than others: supply driving demand. Sure, they may generate some of their own demand over time, but not enough to unlock the types of cross-side network effects that power the best marketplaces to massive scale like Airbnb and Doordash.

Payments 116

Payments SaaS Payments Scale Payment Methods 116

SaaStr

JULY 20, 2022

Weave started off as a dental ERP and comms platform (including VoIP / phone), and then expanded beyond that as it scaled. It’s a tough outcome for a team that is working hard to scale well into the nine figures of ARR. Historically, Weave gave away several “free” phones with each new account.

SaaS Payments 259

SaaS Payments Scale Payment Methods Payments 259

Chart Mogul

DECEMBER 4, 2020

And is Stripe a good choice as your billing and payment provider? When Stripe was launched in 2010, dealing with payments online wasn’t a straightforward matter. Fast forward 10 years and setting up shop and accepting payments has become a lot easier, thanks to a large extent to Stripe.

Payment Methods 52

Payment Methods Payment Services Payments Payment Solutions 52

Casey Accidental

NOVEMBER 28, 2023

Most companies have a primary acquisition loop that drives this scalable growth, and unfortunately, there aren’t that many acquisition loops that really scale. Even when they scale, they eventually asymptote, and companies need to find new ways to grow. What they stop doing is leaving.

Payments 63

Payments Scale Payment Methods Underperforming Technical Team 63

User Pilot

FEBRUARY 25, 2024

TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Google Analytics – Best tool for tracking website conversion funnels. Funnel analysis allows you to: Measure company performance. Review funnel.

SaaS Payments 99

SaaS Payments Payment Services Payment Methods Payment Solutions 99

SaaStr

JULY 9, 2019

Join Anish Shivdasani, CEO of Giraffe, as he provides unique African experiences learned from scaling to 1M users. I’m probably the most hated person in the room right now, but please indulge me. I think if we had focused on solving a niche problem, the market’s simply not big enough to scale. FULL TRANSCRIPT BELOW.

Scale 170

Scale Sales Recruiting Scaling SaaS Payments 170

Neil Patel

APRIL 12, 2021

Next, determine your target consumer, meaning the person who needs that problem solved. Curation-type boxes offer samples of new products or items selected based on a consumer’s personal preferences. Customer acquisition cost (CAC): This refers to how much it costs to acquire a new customer. Personalized Subscription Boxes.

Outsourcing Services 123

Outsourcing Services Payment Methods Subscription Payment Features 123

CustomerSuccessBox

SEPTEMBER 2, 2021

Customer Acquisition Cost (CAC) can be calculated by dividing all the Marketing and Sales costs required to acquire a new customer within a specific time. An average SaaS business spends 92% of their first-year revenue on customer acquisition. In other words, it takes 11 months to pay back their customer acquisition cost.

Acquisition 52

Acquisition Payments Scale SaaS Payments 52

FastSpring

DECEMBER 7, 2023

“This is everyday for me, so I love talking about it,” says Carl Hargreaves about mergers and acquisitions. As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains.

Software Review 129

Software Review Technical Review Development Team Review Branding 129

Unbounce

SEPTEMBER 16, 2021

PPC is a method of digital advertising in which you aim to get your ads to rank as the highest result displayed for user searches, and you, as the advertiser, pay a fee each time it’s clicked. It can also appear on websites that have similar content and keywords to your business. Image courtesy of Bloomberg Wealth.

Payment Methods 145

Payment Methods Payment Solutions Payments AI Search 145

SaaStr

SEPTEMBER 3, 2019

Lambda School trains people online to be software engineers. There’s a little bit of work to do still, but you know, tonight the title of my talk is how to make user acquisition practically free. We put it online, $10,000, and we started talking to our customers. Want to see more content like this? We can quit our jobs.

Acquisition 144

Acquisition Software Review Payment Methods Marketplace as a Service 144

FastSpring

SEPTEMBER 24, 2020

Revenue refers to the total earnings a company generates through its core operations like sales of products or services, rents on a property, recurring payments , interest on borrowings, etc. Affiliate Programs : Businesses earn a commission on sales of products by promoting referral links through their website and other online platforms.

Payments 83

Payments Payment Methods Payment Features Payment Services 83

User Pilot

MARCH 23, 2023

Reducing churn is critical for SaaS because it cuts back customer acquisition costs and increases customer retention. Create a personalized onboarding flow to help users reach the Aha! Preventing churn can help you generate more revenue and keep acquisition costs low. Large-scale customer churn also leads to reputational damage.

SaaS Payments 96

SaaS Payments Churn Underperforming Technical Team Payment Methods 96

BetterCloud

SEPTEMBER 16, 2020

Michael Weir is a former director of the collaboration operations function at Global Payments, a financial technology services company that has evolved into a global leader in the payments space over the last 53 years. Can you tell me about your role at Global Payments and how you got into your current role?

Payment Services 98

Payment Services Payment Solutions Payments Payment Methods 98

FastSpring

MAY 14, 2019

You’d park your car, mosey on into the store, and then go through the process of scouring the shelves for the pristine cardboard box that housed a physical copy of your application. Any updates to the software meant that you’d repeat the entire buying process (including the trip to the store) all over again. And that was it.

Payment Features 68

Payment Features Payment Methods Subscription Payment Services 68

FastSpring

SEPTEMBER 2, 2020

When you’re trying to decide how to scale your business and how to calculate profits, there are tons of metrics out there you can use. Depending on what calculation you use, LTV can paint an honest picture of whether your customers are spending and staying long enough to cover acquisition costs and hopefully—make you a profit.

Scale 128

Scale Payment Methods Payments SaaS Payments 128

ProfitWell

NOVEMBER 8, 2019

Scheduled payments, aka recurring billing. Scheduled payments have become a core form of revenue collection. Of course, recurring payments vary depending on the business. As the subscription universe continues to expand, you can expect to see even more subscription payment plans. What are subscription payments?

Merchant Services 68

Merchant Services SaaS Payments Payment Features Payment Services 68

Stax

FEBRUARY 21, 2024

It’s not just a measure of total return on investment (ROI) or a simple method of monitoring of cash flow, but serves as a sales efficiency metric. It helps businesses understand the effectiveness of their customer acquisition and retention strategies. One thing to consider is integrated payments.

SaaS Payments 88

SaaS Payments Payments Payment Services Stax 88

ProfitWell

MARCH 25, 2020

Acquisition is the weakest growth lever. We studied the levers—acquisition, retention, and monetization—of 512 SaaS companies. We found that monetization and retention have much higher revenue impacts than acquisition when considering the same level of impact across each growth lever. How do we know this? Improve ROI.

Acquisition 52

Acquisition Retention Payments SaaS Payments 52

FastSpring

DECEMBER 22, 2020

While much of this was fueled by the strength of their offerings and the rise in ecommerce as a whole, at FastSpring, we rolled out a program to proactively assess and help optimize all facets of our customers’ ecommerce experience and rolled this program out to many of our largest customers. We acquired SalesRight.

Payment Methods 88

Payment Methods Payment Services Payment Solutions Payments 88

Tom Tunguz

JANUARY 3, 2018

The scale is enormous. That cash could be used for dividends, share buy backs and acquisitions. Several landscape altering SaaS acquisitions will come to fruition because of cash availability from repatriation and because there are enough public SaaS companies at scale to add material revenue and market cap to buyers.

SaaS Payments 199

SaaS Payments Scale Blockchain Machine Learning 199

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I Set up a demo or try it out for yourself. Jump to video.

Scale 123

Scale Sales Payment Methods Merchant Services 123

Unbounce

JUNE 1, 2021

View multiple pages on your website. Six months later, they had decreased cost per acquisition by 34%, generated a 1,300% ROI , and increased the order value for Watchfinder by 13%. For example, OakBeamUK reached out to Digital Gearbox when they realized over 90% of their traffic was visiting their website without converting.

Scale 138

Scale Payment Methods Payments Travel 138

SaaStr

DECEMBER 26, 2019

So data analytics, marketing customer analytics, and technology and acquisition. The second category is very interesting because this, you can translate that as the paid spend, of Facebook and what not, moving towards MarTech acquisition tools. Pauline : Yeah, so I work at OpenClassrooms, which is a European leader in online education.

Sales Hiring 155

Sales Hiring Payment Methods Payment Solutions Marketing 155

OPEXEngine

MARCH 10, 2020

After all, would you reveal how profitable your e-commerce store is to random strangers on the internet? Gross margin tells you whether your e-commerce store is making a profit on each product that you sell. So scaling up in that case means that instead of growing into profitability, you are actually deepening the loss with every sale.

Payment Methods 59

Payment Methods Scale Benchmarks Payments 59

Intercom, Inc.

MAY 3, 2018

Finding those problems to solve, however, becomes increasingly difficult as you scale – where the volume of feedback, and noise level of the vocal minority, compounds by the day. For those types of sellers, we offer Square Invoices where they can send a digital invoice to their buyer, and the client can pay online.

Payment Methods 195

Payment Methods Merchant Services Scale Payment Features 195

User Pilot

OCTOBER 5, 2023

TL;DR The CAC payback period measures the time it takes for a company to recover the money invested in new customer acquisition. This metric helps SaaS companies choose the most effective customer acquisition channels , diagnose inefficiencies in customer retention strategies , and inform pricing decisions.

SaaS Payments 101

SaaS Payments Customer Lifetime Value Payment Solutions Acquisition 101

BrightBack

JANUARY 17, 2022

billing, product, CRM, support), to deploy and test personalized user experiences that actually save customers, and to hire product managers with the time to run ongoing experiments, track results, and optimize at scale.

Payments 59

Payments Payment Methods Payment Features Payment Solutions 59

CustomerSuccessBox

FEBRUARY 28, 2022

You mostly need repeat purchases to get payments with a subscription model and it is easier to impress existing customers than starting all over to acquire new ones. As the firm scales at $1B, the NRR dips and need not be declining. How is it helping them scale? Seasonality to scale. Why is it important? Best Practices.

Retention 52

Retention SaaS Payments Payments Payment Methods 52

How To Buy Saas

MARCH 14, 2024

From maintaining the best quality of products and services, customer acquisition and retention, maintaining the flow of funds, to managing employees, the daily chores of entrepreneurs are never-ending. You can also send personalized messages to specific clients for an enhanced customer experience.

Payments 52

Payments Payment Solutions Payment Methods Business 52

Hitenism

JANUARY 9, 2017

You have limited cash, which means that you only have a finite amount of time and resources to scale your business. Google Analytics didn’t keep track of users over time which meant it was virtually impossible to track multiple visits, purchases, and subscription payments. Who is our audience? Web designers.

Startup 167

Startup Payment Methods Payment Solutions SaaS Payments 167

Sales Hacker

AUGUST 4, 2023

We’ve been getting a ton of question since we announced the acquisition so this week we’re going to have Max Altschuler break down the whole story. I’ve gone through a mix of emotions, reliving the insane 10-year journey that came out of a young Max being naively intellectually curious about how to scale sales at a startup.

Scale 61

Scale Sales Hiring Sales Payments 61