User Pilot

APRIL 29, 2024

This improves satisfaction, retention, and brand loyalty , and improves the performance of marketing strategies. Usage-based segmentation segments users by the frequency and intensity of product usage. Userpilot is a product growth platform with advanced segmentation features. How do you create a segmentation survey?

Payment Solutions 104

Payment Solutions SaaS Payments Payment Methods Payments 104

User Pilot

JANUARY 28, 2024

Tracking relevant product performance metrics allows you to assess how successful your product is at satisfying user needs and achieving business goals. The activation rate reflects the effectiveness of the onboarding process and product experience , critical for user retention. What metrics should you track though?

Metrics 105

Metrics Customer Lifetime Value Business SaaS 105

User Pilot

APRIL 24, 2024

Demos are crucial for your sales process success, which is why you need to learn SaaS demo best practices to create beneficial content. So if you're looking for sustainable product-led growth , let's dive deeper and learn about the top SaaS demo best practices to help boost conversion rates.

SaaS 95

SaaS Software Review Engagement Data 95

User Pilot

APRIL 29, 2024

Mastering SaaS renewals’ best practices can transform a routine administrative task into a strategic opportunity to drive customer success and propel your business toward sustainable growth. TL;DR The SaaS renewal process involves a series of actions on/before the renewal date that lead to a customer’s renewal.

SaaS Payments 102

SaaS Payments Business SaaS Payment Solutions 102

User Pilot

OCTOBER 4, 2023

If you’re trying to figure out how quickly your SaaS business is growing, MRR growth rate is the answer. A simple yet effective answer to all your growth-related questions. Net MRR growth rate helps calculate the variation across these factors, so you end up with a clear indicator of your company’s growth.

Metrics 105

Metrics Customer Lifetime Value Churn Retention 105

User Pilot

MAY 6, 2024

If you use social networking platforms (and who doesn’t), you already know what a user profile is. This article focuses on user profiles in the SaaS context. You will learn what it is, how it differs from a user persona, what data it may contain, and how to create it for your product using a product analytics tool.

Payment Methods 105

Payment Methods SaaS Payments Payment Solutions Payments 105

User Pilot

MARCH 10, 2024

Or maybe you’ve been monitoring product analytics for a while and are looking for ways to boost growth. In either case, monitoring and analyzing user behavior patterns can help drive more user engagement and minimize churn. TL;DR User behavior patterns refer to the common behaviors people demonstrate while using an app.

User Experience 105

User Experience Payment Features Trends Engagement 105

User Pilot

MARCH 21, 2024

Are you selling your product to the right people? How do you even know if you have no clue what your ideal customer looks like? That’s why you need a customer profile template. They help you understand your target audience better so you can connect and engage them more easily.

Sales Recruiting 105

Sales Recruiting Underperforming Technical Team Interviewing Social Media 105

User Pilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

SaaS Payments 103

SaaS Payments Management Customer Lifetime Value SaaS 103

User Pilot

NOVEMBER 22, 2023

We have compiled a list of 12 best practices that will help you drive business growth. TL;DR Conversion rate optimization is the implementation of strategies for users to complete desired actions. During a free trial, personalize the user journey so that the user experiences value faster, increasing chances of converting.

SaaS 105

SaaS Retention User Experience Pricing 105

User Pilot

MAY 12, 2024

The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, your budget, and the size of the company. You can use it to ensure users know what’s new and how to use it. You can use it to ensure users know what’s new and how to use it.

Software Review 52

Software Review SaaS Onboarding Technical Review 52

User Pilot

JANUARY 16, 2024

The customer onboarding process flow chart is a tool that’s essential for optimizing your activation and adoption efforts. TL;DR A customer onboarding process flow chart is a visual tool that outlines the key stages of customer onboarding , aiding SaaS teams in creating consistent and effective onboarding experiences.

Onboarding 105

Onboarding AI Retention Scale 105

User Pilot

MARCH 12, 2024

When left unaddressed, feature drop-offs lead to user dissatisfaction and result in churn. This article helps you identify and eliminate them by answering the following questions: Why do users stop using certain features? How can you identify drop-offs with product analytics and user surveys? Poor onboarding.

Underperforming Technical Team 104

Underperforming Technical Team User Experience Retention Scale 104

User Pilot

JANUARY 8, 2024

Looking for customer onboarding practices to implement for your product? This article shows you: 16 proven strategies for SaaS. Examples show how successful SaaS companies are using these strategies. Features to look out for in the right customer onboarding tool. Increase revenue growth.

Onboarding 104

Onboarding SaaS ChatGPT Retention 104

User Pilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. TL;DR User behavior trends are not the same as consumer behavior trends.

SaaS Payments 105

SaaS Payments Trends Payment Solutions Payment Methods 105

User Pilot

JANUARY 11, 2024

With so many options out there for consumers, the FinTech onboarding process is crucial for any FinTech company looking to set itself apart. As with every digital product, the first few minutes on your app will determine whether the user sticks with it or abandons it. What is FinTech onboarding?

Onboarding 105

Onboarding Payment Services Customer Success Payment Solutions 105

User Pilot

MARCH 21, 2024

When done properly, learning how to optimize customer activity cycle can build lasting relationships and drive growth. But what strategies can you follow to boost product engagement at every stage of their journey? Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle.

Strategy 105

Strategy Software Review Social Media Engagement 105

User Pilot

MAY 1, 2024

Are you overwhelmed by too many customer metrics and don’t know which ones to track for your SaaS? Why they matter. You’ll also see how to use product analytics tools to track your customer metrics in one place and save time. Track and optimize product success across your customer base. Revenue per user.

Metrics 105

Metrics Customer Lifetime Value SaaS Scale 105

User Pilot

MARCH 4, 2024

Wondering how to improve average conversion time to outperform your competitors, even with similar offerings? The first thing you need to know is that this metric isn’t just about speeding up a process—it’s about optimizing every step of your user’s journey to make their path to conversion as smooth as possible.

SaaS Payments 101

SaaS Payments Payment Services Payment Solutions Payment Methods 101

User Pilot

JANUARY 8, 2024

A product adoption dashboard helps you visualize key adoption metrics so you can make data-driven decisions and boost user engagement. In this article, we cover the following: Why you need a product adoption dashboard. The most important metrics to track and why they matter. Understand how users adopt new features.

Metrics 105

Metrics Customer Lifetime Value Engagement Onboarding 105

User Pilot

NOVEMBER 27, 2023

Both metrics are important to track if you want to implement a successful product retention strategy. A good SaaS churn rate varies by industry and growth stage, but generally, a 5%-7% annual churn is acceptable for established companies. Close the feedback loop so customers know their opinions matter.

Churn 102

Churn Retention Benchmarks Customer Lifetime Value 102

User Pilot

OCTOBER 20, 2023

How you define an active user matters. When you use the wrong criteria, you end up building for the wrong users. This affects your decision making process and sets your product up for failure. This article helps you avoid mistakes by explaining what an active user is and why it varies for different products.

Onboarding 105

Onboarding Retention Social Media Metrics 105

User Pilot

AUGUST 10, 2023

What are some user onboarding best practices? What’s user onboarding in the first place? And, how to optimize it to provide an excellent user experience and reduce the time to value? User onboarding best practices for SaaS – Yaakov Carno. moments , helping users experience value quickly.

Onboarding 96

Onboarding SaaS User Experience Scale 96

User Pilot

DECEMBER 4, 2023

A funnel drop is a sign that something is missing or wrong with your product flow. It could be a technical issue like slow loading times, a usability problem, or simply because your product lacks a clear value proposition. Why do SaaS companies track funnel drop-off points? Book a demo to learn more.

SaaS 98

SaaS User Experience Onboarding Retention 98

User Pilot

MARCH 14, 2024

In the article, we show product managers how to understand how users navigate before getting activated in a SaaS product, how to product analytics to choose the best path to activation, and share 8 tried-and-tested activation strategies. All that is to help you optimize your user journey and boost product adoption.

Onboarding 105

Onboarding Social Media User Experience Engagement 105

User Pilot

NOVEMBER 29, 2023

CRO marketing helps you dig into your existing assets to uncover ways to drive more conversions. In many cases, you will find that only a few improvements inspired by a proper understanding of user behavior are what you need to drive growth. Average conversion rates in SaaS : Site visitors to free trial conversion rate: 8.5%.

Customer Lifetime Value 102

Customer Lifetime Value Marketing Benchmarks Strategy 102

User Pilot

FEBRUARY 29, 2024

User behavior analytics helps you understand how users engage with your SaaS. By digging into the user flow data, you can spot friction points and identify improvements to enhance the user experience. In this article, we answer the question: how does user behavior analytics work? Delight customers.

SaaS 105

SaaS User Experience Churn Retention 105

User Pilot

OCTOBER 11, 2023

Growth is fundamental to every SaaS business: growth experimentation is a way to turbocharge your growth prospects and drive customer success. TL;DR The growth experimentation process is a systematic approach to testing new ideas. Why is growth experimentation valuable?

Software Review 105

Software Review Onboarding Metrics Data Analysis 105

User Pilot

NOVEMBER 5, 2023

Why does it matter for product teams and what are its benefits? We also give you a bunch of tips on how to implement it in your SaaS. TL;DR Customer Value Management (CVM) is a business process that focuses on analyzing customer needs , building outstanding products that satisfy them, and enabling users to realize their value.

Management 105

Management Scale Customer Lifetime Value SaaS 105

User Pilot

MAY 12, 2024

The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, your budget, and the size of the company. TL;DR UserGuiding is a no-code product adoption tool that lets users create in-app walkthroughs, guides, and checklists.

SaaS 52

SaaS Software Review Onboarding AI Search 52

User Pilot

SEPTEMBER 28, 2023

In a competitive environment with no guarantees, marketing experimentation serves as a surefire way to maximize reach, optimize conversions, and improve the user experience. It’ll also drive sustained growth at lower costs by measuring the impact that different marketing efforts have on product growth. Sustained growth.

Marketing 105

Marketing Underperforming Technical Team Onboarding Metrics 105

User Pilot

JANUARY 14, 2024

This will include the use of predictive analytics to forecast user behavior trends. Ethical considerations about such aspects as AI objectivity or impact on user well-being will occupy more of PMs’ bandwidth. Teams will use augmented reality for user onboarding , UI & UX design , testing , and research.

Artificial Intelligence 103

Artificial Intelligence Trends Technical Review Management 103

User Pilot

JANUARY 17, 2024

Scaling SaaS is not for the faint of heart. If you do not scale, you will be unable to reach a new pool of customers and your competitors will leave you in the dust. Scaling involves finding the right timing, understanding customer psychology, and making critical decisions to drive product-led growth.

Scale 105

Scale Scaling SaaS Underperforming Technical Team 105

User Pilot

JANUARY 22, 2024

A product marketing framework is like a compass that guides you through the complex, fast-paced world of SaaS. From initial launch to ongoing product management , this framework acts as a map towards sustainable growth. TL;DR A product marketing framework is a structured but flexible approach to positioning and promoting your product.

Product Marketing 105

Product Marketing Marketing Social Media Scale 105

User Pilot

JULY 22, 2023

What is a land and expand strategy? Is this the right thing for you SaaS? In this guide, we’re going to show you how a land and expand strategy can help you grow your revenue generation from existing clients by deploying a foot-in-the-door approach with your sales team! How do you get started?

Strategy 96

Strategy Sales Recruiting Customer Success Acquisition 96

Stax

JANUARY 8, 2024

For SaaS companies, becoming a payment facilitator (or PayFac) offers a ton of advantages—including but not limited to—boosting retention and profitability while exercising greater control over the customer experience. However, several complex types of risks come along with this. Let’s get started.

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

User Pilot

APRIL 16, 2024

Why you should use customer journey analytics. The objective of customer journey analytics is to track and interpret user actions to get such insights, and customer journey mapping is an essential part of the process. Next, map out the journey for all user personas , focusing on key touchpoints , events, and pain points.

Churn 105

Churn Customer Lifetime Value Mobile Retention 105