SaaStr

JANUARY 24, 2022

that weren’t captured in existing, crappy tracking systems. Equally important, is my advice on how to fast track your company’s proper finance and accounting support systems. During the acquisition’s due diligence, those cash-based books had to be converted to accrual-based figures. Cash is king. But don’t.

Finance 323

Finance Outsourcing Services Systems Review Technical Review 323

User Pilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. In-app strategies for converting free or trial users to paying customers. Measure campaign performance and refine your customer acquisition strategy.

Acquisition 105

Acquisition Strategy Social Media Underperforming Technical Team 105

Baremetrics

MARCH 30, 2021

Finding the right recurring payment system to process recurring invoices for your subscription-based business isn't easy. If you're currently looking for the right recurring payment system, this guide will help. If you're currently looking for the right recurring payment system, this guide will help. Interested in a demo ?

Payment Features 105

Payment Features Payment Solutions Merchant Services Payment Methods 105

Intercom, Inc.

JULY 25, 2022

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. In addition, many don’t have the strategies, talent, and culture needed to succeed.

Technical Review 209

Technical Review Engagement Artificial Intelligence Systems Review 209

Totango

JULY 8, 2021

To move away from this pattern, we suggest organizations put in place an early customer warning system that enables their customer success team focus on proactive customer retention. How to Build An Early Customer Warning System. To start building an early customer warning system, follow these three steps: 1.

Systems Review 65

Systems Review Underperforming Technical Team Payment Features Churn 65

FastSpring

DECEMBER 7, 2023

Not doing due diligence on taxes and employee benefits — both of which can vary greatly by region — or having a lot of debt can raise the risk factor for the buyer, who then has to set aside more money to cover the issues. And then we’ll get into a little bit of the strategy discussions we talked about a minute ago.

Software Review 147

Software Review Technical Review Development Team Review Branding 147

Payrix

APRIL 3, 2024

This blog post will shed light on the risks associated with adding payments to your software, and ultimately, help you determine what payment model makes the most sense for your unique vertical and business strategy. Striking a balance will be instrumental to success.

Payment Services 100

Payment Services Merchant Services SaaS Payments Payment Facilitation 100

User Pilot

APRIL 21, 2024

TL;DR You should know how to reduce support ticket volume to prevent customers from churning due to a poor support experience. If you’re confused about how to reduce support tickets, here are 15 proven strategies to help you out: Personalize your onboarding guidance so customers are better equipped from the start.

Strategy 105

Strategy Customer Support SaaS Technical Review 105

How To Buy Saas

APRIL 15, 2024

Using your target audience’s interests as input, these AI systems can generate compelling and engaging ad copy, blog post ideas, and product descriptions. To maximize the impact of AI on your software as a service offerings, consider the following strategies: A. However, AI is more than simply a replacement for human creativity.

AI 52

AI Artificial Intelligence Strategy Technical Review 52

ChurnZero

MARCH 14, 2023

The perception isn’t due to an exaggerated sense of persecution, though, because there’s a lot of truth behind the anecdotal statements. Join me on March 23, in Austin, Texas, at ChurnZero ’s RYG Workshop where I’ll be presenting a session titled, “Drive powerful client outcomes through Customer Success systems and controls.”

Systems Review 98

Systems Review VP of Engineering Scale ChatGPT 98

ChurnZero

MARCH 14, 2023

The perception isn’t due to an exaggerated sense of persecution, though, because there’s a lot of truth behind the anecdotal statements. Join me on March 23, in Austin, Texas, at ChurnZero ’s RYG Workshop where I’ll be presenting a session titled, “Drive powerful client outcomes through Customer Success systems and controls.”

Systems Review 94

Systems Review VP of Engineering Scale ChatGPT 94

Baremetrics

NOVEMBER 4, 2020

Enter the world of SaaS billing systems. In this guide, we’re going to go over: The three type of SaaS billing systems you need 7 subscription billing services for SaaS companies Let's dive in! Three types of SaaS billing systems Think of the steps a customer goes through in order to subscribe to your SaaS product.

Payment Solutions 105

Payment Solutions Merchant Services Systems Review SaaS Payments 105

Neil Patel

MARCH 3, 2021

What are Google review summaries, and how do they impact consumers’ view of your brand? When people search for a business or your specific business name on Google, one of the first things they see is your Google listing and the corresponding reviews. Those reviews, positive or negative, impact how they view your brand.

Systems Review 139

Systems Review Social Media Branding Strategy 139

Neil Patel

JANUARY 1, 2023

In a rapidly growing and increasingly competitive digital landscape, it’s more important than ever for large businesses to have a comprehensive and effective enterprise SEO strategy. In this piece, I discuss some of the steps you need to make an enterprise SEO strategy work for you or your agency. What Is Enterprise SEO?

Enterprise 93

Enterprise Strategy Technical Review Scale 93

Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. Looking at how the best companies operate, Hubert and his team boiled down product excellence to three key areas of action: vision, strategy, and execution.

Strategy 225

Strategy Scale Systems Review Technical Review 225

Sales Hacker

AUGUST 19, 2022

Content is one of the most critical components of your sales engagement strategy. To ensure long-term content strategy success , it’s best to periodically evaluate your team’s content requirements and workflow alignment. Your content strategy evaluation should start with understanding your team’s current challenges.

Strategy 90

Strategy Underperforming Technical Team Management Systems Review 90

OpenView Labs

APRIL 13, 2020

Ultimately, Growth is a system… a mindset. How do you approach this system and what impacts might it have on your business’s growth trajectory? The levers of your company’s system of growth can be thought of across the three categories of marketing, product and monetization. The relationship between product and marketing.

Systems Review 98

Systems Review Technical Advisors Scale Technical Review 98

Neil Patel

MARCH 1, 2021

One simple yet powerful marketing tool you can use to your advantage is the Google Customer Reviews feature. Research shows that 70 percent of people trust online reviews more than they trust advertisements. That’s why getting as many reviews as possible from your customers can be one of the best things you can do for your business.

Software Review 130

Software Review Systems Review Merchant Services Social Media 130

Intercom, Inc.

NOVEMBER 3, 2021

How we think about alerting strategy. Like feature work, alerts and the alerting strategy should be approached in a deliberate, structured manner. We introduced regular alert review sessions for teams dealing with frequent alerts. fire most frequently) are reviewed first. . Is the alert still relevant?

Engineering 209

Engineering Software Review Systems Review AWS 209

Neil Patel

MARCH 7, 2021

Drag-and-drop builders, customer analytics, a built-in payment processing system, 24/7 support, and ready-made templates are only the tip of the iceberg when you really look into everything Shopify has to offer. To access in-depth analytics that can move the needle in terms of sales strategy, you’ll have to pay for a more expensive plan.

Payment Methods 140

Payment Methods Software Review Payment Services Payment Solutions 140

User Pilot

MARCH 21, 2024

But what strategies can you follow to boost product engagement at every stage of their journey? Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Once you understand how the cycle works, you need to learn good strategies you can apply.

Strategy 105

Strategy Software Review Social Media Engagement 105

Buffer Resources

JANUARY 18, 2024

I went with that plan to ensure this review was as comprehensive as possible. As part of this feature, the AI will review your current headline and bio and make suggestions to improve it. I kept my content strategy and cadence the same during my two-week Premium trial to eliminate variables.  Technically, yes!

Technical Review 109

Technical Review Systems Review Sales Recruiting AI Search 109

Neil Patel

FEBRUARY 14, 2021

It’s worth noting the price points for each shared hosting tier I review here are only if you purchase a 36-month hosting plan upfront. For a store with a robust payment processing system that comes equipped with plenty of analytics and the ability to create basic store backups, then go with the Standard deal at $15.95

Payment Methods 139

Payment Methods Technical Review Software Review Systems Review 139

TrackStreet

JULY 20, 2023

Successful Online Sales Strategy When a brick-and-mortar retailer considers opening a new store, that company has to weigh the significant capital and operating expenses (mortgage, construction, employees, etc.) All because those systems aren’t communicating. against the new location’s potential to generate revenue.

Scale 52

Scale Strategy Sales Underperforming Technical Team 52

Totango

NOVEMBER 5, 2021

Getting Started: Tips for Implementing an Effective Customer Engagement Strategy. Due to the collaboration, our messaging is aligned, the look and feel is consistent and on-brand, and we ensure we are focusing on key product features. What were the main challenges you found when implementing a digital strategy? .

Scale 112

Scale Engagement Scaling Strategy 112

User Pilot

AUGUST 2, 2023

A data-driven email marketing strategy helps to personalize subject lines, increase clickthrough rates, and improve customer retention by re-engaging inactive users. It includes audience segmentation, content personalization, timing, and overall campaign strategy. Why is a data-driven email marketing strategy important?

Data 98

Data Strategy Marketing Software Review 98

Sales Hacker

SEPTEMBER 18, 2020

Revenue Operations is at the forefront of a paradigm shift — to view the buyer’s journey as a seamless thread across multiple people, systems, and value propositions. Customer Success Operations (CSOPs) have the unenvious position of managing record systems for both support and customer interaction. That’s where RevOps comes in.

Technical Review 121

Technical Review Development Team Review Systems Review Engineering 121

User Pilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. Decide on customer engagement strategies to implement at each touchpoint.

Engagement 97

Engagement Strategy SaaS Customer Lifetime Value 97

Blulogix

FEBRUARY 19, 2024

With the cost of acquiring new customers significantly higher than retaining existing ones, businesses are increasingly focusing on innovative strategies to enhance customer experiences and reduce churn. Regular check-ins and usage reviews can help customers get the most value out of their subscription.

Retention 52

Retention Engagement Strategy AI Search 52

Totango

DECEMBER 28, 2021

Here we’ll look at four proven strategies for reducing customer churn. When your team is up-to-date on the latest best practices and technology tools and prepared to handle frequent support issues, your customer success strategy will be more effective and your customers will enjoy greater satisfaction, resulting in higher retention.

Churn 97

Churn Strategy Technical Review Benchmarks 97

ChurnZero

MARCH 10, 2021

Nicole Kealey, Chief Strategy Officer – Alida. The APPEALIE software awards process includes due diligence beyond entrant applications to ensure each winner meets its standards of excellence. . Satmetrix Systems, Inc., Travis Bickham, Vice President of Marketing – BirdEye. . About APPEALIE.

Software Review 98

Software Review Technical Review Systems Review SaaS 98

SaaStr

DECEMBER 5, 2022

Paddle’s Senior Product Manager, Allissa Chan, and Chief Strategy Officer, Patrick Campbell, share their experience of scaling a bootstrapped startup. Your customers fall into one of two categories: advocates who love your product or critics who write bad reviews about your product. The fact is that bootstrapped companies are ?better

Payments 130

Payments SaaS Payments Payment Solutions Venture Capital 130

Stax

APRIL 18, 2024

Some well-known examples are Adobe, a design and creator platform, Autodesk, a leading construction management system; and Meditech, a healthcare information systems solution. Examples of popular SaaS apps include Shopify, an eCommerce platform, Dropbox, a cloud storage service, and Stax Bill, an automated payment processing system.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

Totango

JUNE 30, 2020

Your plan for communication during this crisis should revolve around three central strategies: Retune Internal Communication. Make sure the metrics behind health scores and early warning systems are updated to account for the new environment. Segmentation and Support. Deliver Value. Retune Internal Communication.

Communication 126

Communication Strategy Customer Lifetime Value Systems Review 126

SaaStr

NOVEMBER 28, 2022

Prakash Raina, Co-Founder of Subskribe, and Leslie Hui, VP of Accounting Operations and Finance Transformation at Okta, break down the secrets to unifying SaaS teams, processes, and systems. Before we get into the dynamics of alignment, let’s briefly review the evolution of SaaS. Common SaaS strategies for 10x growth.

Scale 189

Scale Finance Sales Hiring Scaling 189

ChurnZero

JANUARY 24, 2022

Building a business from the ground up always has its challenges, but maintaining a subscription-based business can be particularly difficult due to its ongoing nature. One of the most effective ways to run a subscription-based business is through a customer-centric strategy. How to Create Your Customer-Centric Strategy.

Payment Features 98

Payment Features Subscription SaaS Payments Payment Services 98

Totango

NOVEMBER 5, 2021

Getting Started: Tips for Implementing an Effective Customer Engagement Strategy. Due to the collaboration, our messaging is aligned, the look and feel is consistent and on-brand, and we ensure we are focusing on key product features. What were the main challenges you found when implementing a digital strategy? .

Scale 86

Scale Engagement Scaling Strategy 86