Kellblog

AUGUST 23, 2019

When we met, he was a pre-sales engineer and I was a technical support rep. We’ve each spent over 25 years in enterprise software, in mixed roles that involve both technology and sales & marketing (S&M). Jim went on to write a great book, Making the Technical Sale. I went on to create Kellblog.

Technical Review 65

Technical Review Software Review Sales Hiring Venture Capital 65

Sales Hacker

SEPTEMBER 23, 2021

But by far, the option that could potentially bring you in the most sales is resellers and sales channel partners. They have a proven, talented, and dedicated sales team. In the tech world, massive enterprise companies have entire sales channel departments who sell outside technology solutions to their clients.

Technical Review 102

Technical Review Scale Systems Review Software Review 102

SmartKarrot

AUGUST 3, 2022

Apply here: [link] Role: Director of Customer Success Location: Remote, United States Organization: Convex As a Director of Customer Success, you will manage and support a team of talented Customer Success Managers and Renewal Managers. Mentor and hire new team members. Build and evolve playbook strategies.

Customer Success 19

Customer Success Sales Hiring Technical Support Leadership 19

Sales Hacker

AUGUST 6, 2018

Simply being available can make the difference between getting a sale and losing a potential customer. The window must act as a sales clerk would in a retail store, greeting the customer and offering assistance. Target Customer: Sales and support teams. Intercom is plugged in to the lead generation needs of sales teams.

Sales Hiring 81

Sales Hiring Software Review Technical Review Sales 81

Backlinkfy

OCTOBER 5, 2019

Starting out you'll also want to make sure you are hiring the right people to scale your business. You need a web designer or web design company you can count on for ongoing technical support as you get started. Good customer service comes first, so you'll need to figure out your business model and get this in line fast.

Payment Methods 56

Payment Methods Payment Services Sales Hiring Technical Review 56

SmartKarrot

FEBRUARY 15, 2022

As a Senior Director of Customer Success, you will develop strategies that enhance and improve customer experience and drive differentiate customer value, including providing a compelling digital customer post-sales experience. Build and lead a team of onboarding, customer training, and account management professionals.

Customer Success 19

Customer Success Technical Advisors Sales Hiring Scale 19

SmartKarrot

MAY 27, 2020

Knowledge of Product and Technical Support . For a long time, organizations have had product success managers, account managers, and customer experience managers working together towards client retention. The client success industry is set to explode in the next few years.

Sales Hiring 10

Sales Hiring Technical Review Technical Support Leadership 10

Kellblog

JUNE 2, 2019

Get the biggest name investors [3], raise the most capital, make the most noise about the capital you’ve raised, and use the money to make a few big-name hires, all in an effort to make it clear that Sand Hill Road has thoroughly evaluated the company and its technology and chosen you to be the leader. Oracle/Star).

Sales Hiring 75

Sales Hiring Marketing Scale Leadership 75

SmartKarrot

NOVEMBER 18, 2021

Attract, hire, and empower a world-class team that can manage large, complex customer installations, and provide advisory services on revenue operations and intelligence. Hire, grow and develop the team. Drive additional sales leads through best-practice recommendations and solution enhancements. Apply here: [link].

Customer Success 19

Customer Success Sales Hiring Technical Review Technical Support 19

ChurnZero

MARCH 31, 2022

tech ops, AWS, technical support). In some ways, I just delegate this to accounting because it’s a generally accepted accounting principle (GAAP) and, while I’m interested in how they do it, ultimately, you’re just taking it right off the profit and loss (P&L). BUT NO ONE DOES THAT.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

SaaStr

OCTOBER 4, 2019

Ep 271: Gillian Heltai oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. When do they start to arise? How has raising in the US compared to raising in Europe? What are the core differences? This episode is sponsored by Owl Labs.

Scale 132

Scale SMB Technical Review Software Review 132

SmartKarrot

NOVEMBER 14, 2022

As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Be the main point of contact for the accountants and a small number SME’s.

Customer Success 19

Customer Success Merchant Services Scale Sales Hiring 19

SmartKarrot

MARCH 20, 2023

Customer Success Manager Location: United States (Remote) Organization: Talentify.io As a Sr. Customer Success Manager, you’ll control the strategic and enterprise accounts’ post-sales customer experiences, including onboarding, product adoption, customer relationships & advocacy, renewal/expansion, and so on.

Customer Success 19

Customer Success Sales Hiring Technical Review SMB 19

SmartKarrot

APRIL 22, 2022

Role: Client Success Director – Public Sector Location: Owings Mills, MD, US Organization: CareFirst BlueCross BlueShield As a Client Success Director, you will manage and develop a set of assigned accounts to increase productivity and sales of company products. Hire and develop a Customer Success team as we scale.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Scale 19

SmartKarrot

SEPTEMBER 23, 2022

Track, manage, and improve customer health scores to improve customer retention. Improve the processes to coordinate with technical support and services team to drive overall customer health. Set account growth goals and drive results. Manage new hires to build and maintain a successful and motivated team.

Customer Success 15

Customer Success Sales Hiring Travel Technical Support 15

SmartKarrot

FEBRUARY 21, 2023

To provide high levels of customer satisfaction, recruit and train the best customer success managers. Expand the support organisation to offer worldwide, cross-product line, and multi-channel product assistance. Establish, control, and share KPIs for customer success. commercial expertise in upselling and/or renewals.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

SmartKarrot

JANUARY 17, 2023

You will be responsible for upsells, cross-sells, and retention and continues to manage customer relationships. You will collaborate with the technical support, R&D, product and other internal teams. Work in tandem with the sales and marketing team to align product offerings and expectations. Apply here: [link].

Customer Success 19

Customer Success Sales Hiring Technical Review Systems Review 19

SaaStr

AUGUST 28, 2020

367: Hilary Headlee is Head of Global Sales Operations and Enablement @ Zoom. Prior to joining Zoom, Hilary was VP of Global Sales Operations and Productivity @ MindBody and before that enjoyed similar roles with Alteryx, Invoca and Lynda.com. How does lead management and onboarding alter the question of sales ops vs revenue ops?

Scale 156

Scale Sales Hiring Sales Technical Advisors 156

SmartKarrot

NOVEMBER 29, 2022

Role: Senior Director, Customer Success Location: Remote, United States Organization: OneSpan As a Senior Director – Customer Success, you will build, lead and scale a growing customer success management team while ensuring an excellent customer experience and that outcomes meet the customer goals. Apply here: [link].

Customer Success 19

Customer Success Scale Outsourced Development Sales Hiring 19

SmartKarrot

NOVEMBER 9, 2022

Role: Director of Customer Success Location: Denver, CO, United States Organization: Homebot As a Director of Customer Success, you will hire, train, and manage a team of top-performing individuals and managers. Working closely with the sales team to assist with customer renewals. Apply here: [link].

Customer Success 19

Customer Success Sales Hiring Technical Review Consulting 19

SmartKarrot

APRIL 18, 2023

Take charge of customer service issues by working with the engineering and technical support teams to make sure they are handled quickly and with a high level of satisfaction. Assist customers launch, train, and implement best practises to assist them expand their e-commerce businesses.

Technical Advisors 19

Technical Advisors Outsourcing Services Customer Success Outsourced Development 19

ChurnZero

OCTOBER 22, 2020

If your Sales team needed a CRM, you wouldn’t expect it to be built in-house – they’d purchase Salesforce. According to the report, “Customer Success Management (CSM) systems have a high benefit rating for companies that need to improve and automate post-sales processes, including onboarding, adoption, renewal processes, and churn mitigation.

Software Review 59

Software Review Technical Review Outsourcing Services Customer Success 59

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Scale 10

SmartKarrot

JUNE 9, 2022

As we grow, hire, coach, and mentor a customer success team passionate about helping customers get the most from their investments in Sync. Ensure their teams deliver efficiently in alignment with key partners in Sales, Product, and Engineering. Drive value for customers by helping them achieve their business and technical outcomes.

VP of Engineering 19

VP of Engineering Customer Success Sales Recruiting Sales Hiring 19

SmartKarrot

FEBRUARY 17, 2021

Role: VP Customer Success Location: Fremont, CA, US Organization: Privacera As a VP of Success Manager, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results along with hiring, coaching, and developing a world-class team. Apply here: [link].

Customer Success 10

Customer Success Sales Hiring Technical Review Outsourced Development 10

SmartKarrot

DECEMBER 3, 2021

Continue to drive a company-wide culture of CS, working with Sales, Finance, Product (to influence roadmap), and Marketing to maximize resources available to the team. Identify commercial development opportunities by analyzing customer strategies to increase sales, reduce costs and maximize the efficiency of in-store operations.

Customer Success 19

Customer Success Scale Sales Hiring Technical Support 19

SmartKarrot

MAY 26, 2021

As a Director of Customer Success, you will hire, coach, and develop the CSM team focused on working with federal government agencies. Work closely with sales, marketing, product, engineering, and support teams to ensure we constantly deliver value to the customers.

Customer Success 10

Customer Success Sales Hiring Technical Support Government 10

SmartKarrot

JUNE 3, 2021

Role: VP of Customer Experience Location: New York, United States Organization: Airtame As a VP of Customer Experience, you will hire, engage and retain top talent for the Customer Success, Technical Support, and Sales Engineering teams. Act as the company’s primary post-sales management point for the customer.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Technical Support 10

SaaStr

AUGUST 30, 2019

As for Whitney, she directly leads the organization’s go-to-market efforts, including sales, marketing, business development and customer operations. As for Whitney, she directly leads the organization’s go-to-market efforts, including sales, marketing, business development, and customer operations.

Sales Hiring 128

Sales Hiring Scale Technical Advisors Underperforming Technical Team 128

SmartKarrot

APRIL 29, 2020

Role: Customer Success Manager Location: Santa Clara, California Organization: McAfee The Customer Success Manager (CSM) will report to the Sr.Director, Public Sector Customer Assurance team. CSMs are expected to coach customers to optimize their sales strategy to take advantage of best practices.

Customer Success 10

Customer Success Technical Advisors Scale Technical Review 10

SmartKarrot

DECEMBER 3, 2020

Collaborate with VP of Sales, Product Leadership, Marketing Leadership, and Operations Leadership to ensure cross-functional alignment to customer value. Plan and execute client engagements and act as client escalated point-of-contact for account-related issues and concerns.

Customer Success 10

Customer Success Sales Hiring Outsourced Development Leadership 10

SmartKarrot

FEBRUARY 19, 2021

Poor onboarding: Due to lack of optimized onboarding process or no dedicated personnel to direct it, how many customers churned during the first 30 to 60 days post sales. Barriers to product adoption: Lack of real-time monitoring and proactive support might have caused barriers for customers to adopt the product. Mention this too.

Outsourcing Services 10

Outsourcing Services Customer Success Technical Review Business 10

SmartKarrot

JULY 13, 2022

Install operational rigor on our post-sales team including process, tools, instrumentation, and best practices to identify/remediate risk and create a repeatable, scalable playbook. Design, hire and scale a great team that can be successful in a technical environment and deliver profitably for the business.

Customer Success 3

Customer Success Sales Hiring Scale Leadership 3

SmartKarrot

MAY 15, 2020

From a plethora of such roles that a lucrative customer success specialist holds, below are the core seven tasks that are most sought after for a customer success manager job description: Has a sound knowledge of Product and Technical Support . Understands the Process of Renewals . Supervises Staff and Employees .

Customer Success 10

Customer Success Management Underperforming Technical Team Technical Review 10

SmartKarrot

OCTOBER 27, 2022

Unlike other sales models where the Client goes through an intermediary such as retail, B2B marketing involves direct contact between professionals in specific industries, creating the potential for closer relationships and higher quality. However, this can be detrimental to the overall success of a sales team. Time constraints.

B2B 10

B2B Technical Review Scale Sales Hiring 10

Sales Hacker

DECEMBER 3, 2018

This week on the Sales Hacker podcast , we interview Meghan Gill , VP of Sales Operations at MongoDB. . Meghan has been at Mongo almost 9 years and was the first non-technical hire at the company, helping them scale past an IPO in 2017 and transitioning from an early career in Marketing into Sales Operations. .

Scale 60

Scale Underperforming Technical Team Sales Hiring Sales Recruiting 60

OpenView Labs

MARCH 15, 2019

Some of the most successful and influential SaaS companies include channel sales in their go-to-market strategy. For the uninitiated, channel sales refers to the process of partnering with third parties to get your product into the end user’s hands. Channel Sales versus Direct Sales – The Good and the Bad.

Sales Recruiting 85

Sales Recruiting Scale Sales Hiring Underperforming Technical Team 85