Baremetrics

OCTOBER 9, 2021

Here’s a guide on boosting your customer retention rates through the use of positive habit creating techniques. In other words, if you fixed the specific issue(s) that made customers in that bracket leave, would their collective LTV justify the additional costs in development and overhead? What can you do to reverse this trend?

Retention 114

Retention Underperforming Technical Team Churn Acquisition 114

CustomerSuccessBox

APRIL 9, 2021

Why choosing the right Customer Retention Software has become so important for B2B SaaS Business? To know the answer, let’s have an overview of how customer retention works for B2B SaaS Business. This is where B2B Customer Retention software becomes imperative for a growing subscription business. Account Health.

Retention 52

Retention Software Review Software Payment Features 52

Totango

NOVEMBER 23, 2021

Whether you’re not using a customer success platform yet or you’re using an aging CS tool, there comes a time when you need to upgrade CS software. They can store customer contact data, identify sales opportunities, schedule sales appointments, record notes from sales meetings and manage sales teams. You Can’t Evaluate Customer Health.

Software 92

Software Underperforming Technical Team Churn Customer Success 92

User Pilot

OCTOBER 18, 2023

Are you looking to enhance your SaaS customer retention rates and keep your business thriving? In a nutshell, it comes down to two key steps: investing in top-notch customer retention software to boost user engagement and combat churn, and adopting a comprehensive array of customer retention strategies and tactics.

Retention 52

Retention Strategy SaaS Customer Lifetime Value 52

Sales Hacker

NOVEMBER 29, 2022

Our retention rate working with companies like yours is 87% after 2 months because we keep bringing them new customers. Because we are specifically looking for data, analytics and software companies similar to you, we only have 5 spots available in your industry. We bolted onto their outbound team. Monthly MRR growth has 2x’d.

Scale 73

Scale Underperforming Technical Team Outsourced Development Growth Marketing 73

User Pilot

MAY 30, 2024

PMs prioritize product development and functionality, while PMMs focus on market adoption and product desirability. Project management software, visual collaboration tools, roadmap software, shared Slack channels, and customer feedback and analytics tools can facilitate collaboration between PMs and PMMs.

Product Marketing 73

Product Marketing Interviewing Management Scale 73

SaaStr

SEPTEMBER 24, 2020

Track retention carefully. Learn about your investors previous bad investments (this could determine your fate!). Track retention. Causes: Weak previous relationship. 5 Slow product development. Bad co-founder relationships. Discouraged or disengaged engineering team. Use product management software.

Underperforming Technical Team 167

Underperforming Technical Team Startup Engineering Retention 167

FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. Design the transition plan that’s right for your company. Set up a demo or try it out for yourself.

Payments 144

Payments SaaS Payments Merchant Services Payment Solutions 144

Intercom, Inc.

JULY 19, 2021

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. But conversational support doesn’t just benefit your support team. Teams that benefit: Sales, marketing.

Underperforming Technical Team 129

Underperforming Technical Team Scale Sales Hiring Sales Recruiting 129

Totango

OCTOBER 2, 2020

Equipped with the knowledge provided by customer data, you can help your customer survive tough times by offering practical solutions that add value and ultimately contribute to customer retention during economic downturns — even ones caused by a pandemic. Every act of providing value is therefore an act of customer retention.

Retention 118

Retention Underperforming Technical Team Churn Customer Lifetime Value 118

ChurnZero

AUGUST 11, 2020

Did you know that 60% of SaaS companies reported a negative impact on customer retention and upsell deals due to the pandemic? Customer retention, along with new customer acquisition, has been challenging for most companies when the pandemic hit. Customer Success teams are in a unique position to listen to their customers’ challenges.

Retention 97

Retention Strategy Underperforming Technical Team Software Review 97

Intercom, Inc.

JUNE 28, 2018

For instance, in a workplace you don’t need to ‘follow’ your coworkers; you’re on teams automatically, you know you’re on the same email domains, and it’s much easier in many ways. That’s an idea developed in one of your most famous essays, “The Law of Shitty Clickthroughs.”

Retention 160

Retention Underperforming Technical Team Acquisition Metrics 160

BetterCloud

AUGUST 25, 2022

And in both of those jobs, my teams were responsible for understanding how to attract top talent—and more importantly, how to retain your best employees. I assumed I’d never write about employee retention again, given all the incredible technology we have to discuss on this blog. But how the heck does it impact employee retention?

Onboarding 52

Onboarding Retention Underperforming Technical Team Software Engineering 52

User Pilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. It’s also not like customer retention is the business of only one department. Why does retention management take so much time and effort? What We’ll Cover In Our Customer Retention Guide.

Retention 52

Retention Strategy Underperforming Technical Team Technical Review 52

Chart Mogul

NOVEMBER 24, 2022

They stop purchasing new software and reevaluate their current spending. After all, it’s the customer success teams that drive growth through retention and churn mitigation. So, what’s the best way to drive retention and mitigate churn in 2023? They stop purchasing new software and reevaluate their current spending.

Churn 52

Churn Retention Underperforming Technical Team Scale 52

User Pilot

JANUARY 17, 2024

The most common challenges that hinder SaaS growth are lack of product-market fit , ineffective sales and marketing strategies , customer churn, and long product development cycles. Provide the necessary training for your sales teams. Regularly analyze your customer retention to improve your strategy.

Scale 86

Scale Scaling SaaS Underperforming Technical Team 86

Intercom, Inc.

JUNE 28, 2018

For instance, in a workplace you don’t need to ‘follow’ your coworkers; you’re on teams automatically, you know you’re on the same email domains, and it’s much easier in many ways. That’s an idea developed in one of your most famous essays, “The Law of Shitty Clickthroughs.”

Retention 126

Retention Underperforming Technical Team Acquisition Metrics 126

User Pilot

MARCH 21, 2024

Creating customer profiles helps you better understand your target audience, enabling you to attract more product-qualified leads , provide personalized customer service , and drive retention. Create your customer personas either using software such as Hubspot or customizing an online template.

Sales Recruiting 90

Sales Recruiting Underperforming Technical Team Interviewing Social Media 90

User Pilot

APRIL 21, 2023

The aim of product analysis is to better understand its strengths and weaknesses, to evaluate how effective it is at satisfying user needs , and to identify areas for improvement. Product analysis benefits teams from across the organization, including your product , marketing , customer success , and UX design colleagues.

Underperforming Technical Team 87

Underperforming Technical Team SaaS Onboarding Retention 87

OPEXEngine

OCTOBER 5, 2021

Over the past decade, software has created tremendous value for investors and businesses, thanks largely to its transformative effect on the economy , its role in developing new cloud-based business models, and its ability to increase efficiency in operations. Sticky after all. Four ways to drive value.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

Andreessen Horowitz

SEPTEMBER 19, 2023

We pulled from my prior marketplaces experience and dove into their business quickly to develop a point-of-view on the opportunity. They had impressive GMV growth and strong cohort revenue retention, but their unit economics were upside-down. It truly has been a team effort. Grocery is the largest retail category in the U.S.,

Marketplace as a Service 138

Marketplace as a Service Scale Underperforming Technical Team Construction 138

User Pilot

JANUARY 31, 2023

The main factors contributing to at-risk customers include poor onboarding process , lack of product value perception, lousy customer support, unfixed bugs, and no learning materials, resource center, and FAQs. The first step in preventing churn and improving customer retention is determining the factors contributing to at-risk clients.

Churn 90

Churn Underperforming Technical Team SaaS Payments Payment Solutions 90

User Pilot

MARCH 27, 2023

We finish with an overview of product analytics tools that your team can benefit from. Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs. As a result, product teams are able to make quicker decisions.

Underperforming Technical Team 92

Underperforming Technical Team SaaS Churn User Experience 92

Totango

JULY 18, 2019

It’s time to recognize and leverage the link between customer retention and profitability. Exploring the Link Between Customer Retention and Profitability. Think about all the time and effort your marketing and sales teams put into gaining a single new customer. Tips on Boosting Customer Retention. There’s a better way.

Retention 74

Retention Underperforming Technical Team Acquisition Customer Success 74

ChurnZero

MARCH 15, 2019

Churn Monster #10: Bad Fit Customer . We’re talking about a bad fit customer. A bad fit customer is a customer who is unable to receive value from your product or service due to a mismatch of currents needs and offerings. You are worried you have acquired a bad fit customer. What do you do?

Underperforming Technical Team 45

Underperforming Technical Team Churn Software Review Compensation 45

User Pilot

MARCH 7, 2024

Other popular user engagement metrics include user activation rate , DAUs/WAUs/MAUs , user stickiness , product usage frequency, NPS, CSAT , customer retention rate , and customer churn rate. AI writing assistants help teams make their microcopies concise but informative and engaging. Which of these you track depends on the product.

Engagement 86

Engagement Metrics Underperforming Technical Team Scale 86

SaaStr

JULY 1, 2021

PlanGrid builds beautiful, simple software for the construction industry. The second is pulling more around values, and how we approached team building. Even as a three person team, we went through an exercise to figure out what do we stand for, as a team? Getting the team right is so key here.

VP of Engineering 250

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 250

Casey Accidental

FEBRUARY 26, 2024

I’ll explain how I think about these decisions as a product leader and give more context on the journey of developing entirely new products inside a company. By general standards, the team found product/market fit, but will never be able to inflect growth of the combined company. Even though the team usually knows nothing in reality.

Underperforming Technical Team 63

Underperforming Technical Team Scale GCP(Google Cloud Platform) Startup 63

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. Horizontal SaaS refers to general-purpose software solutions that are applicable across industries and attract a diverse user base.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

User Pilot

NOVEMBER 30, 2023

A market gap can be caused by missing functionality or poor user experience. Tracking user behavior in-app enables product teams to find ways to improve product experience. Competitor analysis enables PMs to find areas where rivals fail customers and develop sound positioning and differentiation strategies.

Underperforming Technical Team 84

Underperforming Technical Team Marketing Market Research Outsourced Development 84

Intercom, Inc.

SEPTEMBER 10, 2020

It’s an approach that’s served him well along the road to building the HubSpot sales team, where he was CRO for nine years. Applying data and science to scaling has become easier because of the shift that’s happened in the software industry over the past 15 years, from outside sales to inside sales. But how fast should companies hire?

Scale 226

Scale Scaling Sales Recruiting Sales Hiring 226

Stax

FEBRUARY 28, 2024

Software-as-a-service (SaaS) businesses need to constantly evolve their offerings to stay fresh and relevant. How do you add payment processing capabilities to your software? These are only a glimpse of what automated SaaS billing software brings to the table for a subscription-based business model. Reduced potential errors.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

ProfitWell

NOVEMBER 1, 2019

But after working with hundreds of SaaS companies, I've realized that the same advice applies for your retention rate as well. But just like avoiding the yeti is way more fun than restarting the game, boosting your retention is more fun—and way more valuable—than acquiring more customers. Align team incentives around retention.

Retention 56

Retention Strategy Underperforming Technical Team SaaS 56

User Pilot

APRIL 15, 2024

Increased retention. From poor onboarding to slow response times and inadequate self-serve support, customer pain points significantly impact the customer experience, potentially leading to dissatisfaction, negative online reviews, and churn. Benefits of addressing customer pain points: Improved customer experience.

Communication 89

Communication SaaS Payments Payment Solutions Payment Methods 89

FastSpring

JANUARY 27, 2022

And in cases where our customers get stuck, our support team responds in a timely manner with personalized video. How SoStocked increases retention through grandfathering existing customers into lower prices. Note: Our SaaS billing software can support all common SaaS subscription billing models. Learn more here.

Merchant Services 132

Merchant Services Payment Services SaaS Payments Payment Solutions 132

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Companies which don’t use mental models risk unleashing mayhem with poor choices or becoming bloated and bureaucratic by reducing the volume and speed at which decisions are made - both scenarios are undesirable and will impact growth. OKRs are a useful mental model - they make it crystal clear what people and teams should be striving for.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. They also manage finances and supervise one or more engineering teams. Much of the success here depends on how competent and motivated the CTO and their team is.

Sales Hiring 88

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 88