Kellblog

JULY 8, 2020

I was talking with my old friend, Mark Tice , the other day and he referred to a startup mistake as, “on his top ten list.” Mark’s a seasoned startup executive, he’s go-to-market oriented, and he has some large-company chops that he developed earlier in his career. You should leverage backdoor references.

Sales Hiring 145

Sales Hiring Startup Software Review Enterprise 145

Incredo

NOVEMBER 21, 2019

And they refer your software not to their friends but usually to people they don’t know. And end up wasting their time and resources with affiliates that underperform. I see many SaaS companies jump headlong into creating an affiliate program thinking it will bring in a large number of customers without much effort.

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

Subscription Flow

OCTOBER 2, 2024

For subscription-based businesses, revenue leakage means the waste of potential capital which has been rightfully earned. The causes behind this gap range from errors in subscription handling to recurring billing inefficiencies. Boasting revenue is the central goal for subscription-based businesses.

Payments 105

Payments Payment Features Payment Services Payment Solutions 105

Totango

JULY 1, 2022

For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. In a B2B SaaS context, SaaS customer loyalty is expressed primarily through actions like subscription renewals, upsell purchases, referrals and product engagement.

B2B 114

B2B B2C Underperforming Technical Team Business 114

Chart Mogul

MAY 30, 2019

Ingmar, our VP of Customer Success, and our support team cracked the code on first response time and measuring NPS. As we grow, we’re able to spend more time developing the proactive tiers of the pyramid without de-prioritizing a strong foundation of fast, helpful ticket replies and features that delight.

Underperforming Technical Team 78

Underperforming Technical Team Development Strategy Management 78

Kellblog

FEBRUARY 6, 2023

For example: The same subscription revenue of $450M The same subscription COGS of $45M The same S&M spend at $180M The same R&D spend at $140M The same G&A spend at $70M What’s jamming our radar here? It’s hard to train people on best practices you don’t know and have never developed.

Outsourcing Services 122

Outsourcing Services Underperforming Technical Team Outsourced Development Scale 122

Neil Patel

APRIL 5, 2023

Instantly, you can see a snapshot of your competitor’s current domain authority, referring domains, and backlinks. However, what’s most helpful is the detailed data like referring pages, URLs, domain authority score, and anchor text. The free option allows one search, then you need a paid subscription.

Payment Methods 139

Payment Methods Social Media Payment Services AI Search 139

Stax

MARCH 18, 2025

Churn is the percentage of customers that end their subscriptions within a certain amount of time. Once this happens, they’re less likely to go with a competitor, and more likely to refer your SaaS application to their network. Churn rate. Customer lifetime value.

Scale 117

Scale Payment Services Payments SaaS Payments 117

User Pilot

OCTOBER 6, 2022

Customer behavior data refers to any customers’ interactions inside the product across the different stages of the customer journey : from engaging with the onboarding checklist, to clicking on a particular feature, and more. Poor customer service — leads to negative word-of-mouth, dissatisfaction, and churn. That’s it.

Payment Solutions 98

Payment Solutions Underperforming Technical Team SaaS Payments Customer Lifetime Value 98

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription. What Is Negative Churn?

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

Neil Patel

FEBRUARY 26, 2021

The whole thing is pretty simple and only involves choosing a subscription plan, registering your domain name, and finalizing the deal. You can use Domain Wheel , a free website name generator, to develop more ideas if you’re looking for some inspiration. price tag only if you choose the three-year subscription plan.

Marketplace as a Service 145

Marketplace as a Service Underperforming Technical Team Payment Features Subscription 145

ChurnZero

AUGUST 14, 2020

And by virtue of that, it’s essential that Customer Success software – like a Customer Success team – plays well with the others it works alongside if the customer is to truly come first. Bad satisfaction rating” alert so CSMs can immediately reach out to frustrated customers who cite having a poor experience. Who owns it?

Payments 87

Payments Payment Solutions Customer Success Software Review 87

ChurnZero

APRIL 27, 2021

Grotech Ventures is a team committed to helping creative and driven entrepreneurs build technology companies that last. Q: If a new portfolio company does not already have a Customer Success team in place, in your opinion where does that fall in terms of priority of the business’ development? ChurnZero raised a $2.5

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

Stax

FEBRUARY 19, 2024

While their target audience and the breadth of their solutions are the key differences, vertical and horizontal SaaS also share many similarities, in particular cloud-based hosting and subscription business models. As such, they can face less competition because of the high barrier of entry that comes with developing specialist SaaS products.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Point Nine Land

JUNE 18, 2023

Both can be used to report on customers, subscriptions, and revenue. Customer churn refers to the number of customers who leave your service over a certain period, while revenue churn refers to the revenue lost from those departing customers. How can different teams use cohort analysis to make better decisions?

SaaS Payments 128

SaaS Payments Payment Services SaaS Payments 128

ChurnZero

AUGUST 11, 2020

Customer Success teams are in a unique position to listen to their customers’ challenges. While you might be tempted to renew their subscription or sell them a new product, the best course of action is to empathize with their current situation and listen to what they truly need. Update Customer Knowledge Bases.

Retention 97

Retention Strategy Underperforming Technical Team Software Review 97

User Pilot

JULY 14, 2024

It can be helpful when conducting market research and developing a targeted marketing strategy to reach potential customers. If we take the same project management example, you can divide users based on whether they need your tool for individual task management, team collaboration, or complex project tracking.

Software Review 109

Software Review Underperforming Technical Team Customer Lifetime Value User Experience 109

Baremetrics

JULY 23, 2020

The cheapest subscription was $29 a month - obviously too high. This soft launch already showed me that the demand for this second product was much stronger than the first one: This table shows our customer development until reaching $1,000 MRR. More than half of them decided to switch to a paid subscription after the free trial.

New CTO 87

New CTO Underperforming Technical Team CTO Technical Review 87

Sales Hacker

MAY 10, 2021

To create an effective and efficient sales funnel, your sales and customer support teams need to be well trained and in sync with each other. This guide will look at how you can include the support team in the sales process. We will also walk through some primary benefits of having the two teams on the same page. Reduce churn.

Customer Support 81

Customer Support Underperforming Technical Team Sales SaaS 81

User Pilot

NOVEMBER 23, 2023

TL;DR Regular roadmaps kill outcomes by forcing teams to think in the categories of features and timelines. It’s difficult to implement outcome-based roadmaps because stakeholders don’t trust product teams to deliver on business goals. Many companies lack differentiation strategies and drive product development by copying competitors.

Scale 105

Scale Underperforming Technical Team Sales Recruiting Software Review 105

Baremetrics

OCTOBER 10, 2021

Indeed, inbound marketing is designed around developing relationships, building awareness, and generating leads. It also means they might be inclined to spend more time on your site, read other blogs, and bookmark you for future references. The goal is to become a trusted reference site to have them come back over and over.

Payments 98

Payments Payment Methods Payment Solutions Marketing 98

User Pilot

JULY 27, 2023

They also manage finances and supervise one or more engineering teams. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. They also manage finances and supervise one or more engineering teams.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Baremetrics

OCTOBER 9, 2021

In other words, if you fixed the specific issue(s) that made customers in that bracket leave, would their collective LTV justify the additional costs in development and overhead? Developing your product so it best suits the needs of your ICPs is of course the best way to retain their business. If so, how much, and would it be worth it?

Retention 114

Retention Underperforming Technical Team Churn Acquisition 114

User Pilot

SEPTEMBER 28, 2022

You should develop a product that solves people’s problems, which they may not be aware of. The more engaging your product is, the more likely users are to pay for repeat subscriptions. Monitoring CAC can help you prepare a budget, keep it on track, and develop strategies to keep the cost as low as possible.

Metrics 96

Metrics Management Customer Lifetime Value Strategy 96

Stax

FEBRUARY 28, 2024

Here’s an interesting stat: 70% of businesses consider subscription and membership models indispensable for future commercial growth and expansion. They must engineer a well-rounded solution that makes handling subscriptions a breeze (and yes, it is as hard as it sounds). However, only 10% of them currently employ these models.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

User Pilot

AUGUST 14, 2023

Analyzing user sentiment is an essential step for all product developers and marketers to take. Whenever survey respondents fail to answer honestly, the most likely outcome is that you'll need to repeat the online survey in order to collect more accurate feedback the next time around — costing you more time, money, and team resources.

Underperforming Technical Team 93

Underperforming Technical Team Scale Technical Review Systems Review 93

Frontegg

MAY 24, 2021

The software development world has changed dramatically over the last few years. Following the SaaS revolution, almost no software products are sold today outside a cloud and subscription model. When working as a new developer on a huge code base, the onboarding process gets really complicated. SEE HOW EASY IT IS.

Software Review 98

Software Review SaaS DevOps as a Service Underperforming Technical Team 98

Natalia Luneva

JANUARY 13, 2021

However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. Certain time” may refer to a month, quarter or year. The period refers to a month or year depending on which payment option you offer or which of them is more popular. 3 Educate, educate, educate.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

Baremetrics

NOVEMBER 9, 2021

Develop a Full Marketing Strategy 2. High churn is understandable for newer startups, but it does indicate that a tool may be a poor market fit, have limited demand, or struggle to compete against similar products. Subscriptions on PayPal are non-transferable, so you’d have to switch over to another service. Transferability 2.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

User Pilot

JULY 17, 2025

Many product teams focus on new customer acquisition but ignore the cost of losing customers they’ve already paid to acquire. My team consistently maintains a net retention rate above 99% by focusing on product engagement and user segmentation. What is customer churn? It sounds simple, and it is.

Churn 85

Churn Payment Solutions SaaS Payments Underperforming Technical Team 85

User Pilot

DECEMBER 18, 2020

The bad news is: there is no ‘one-size-fits-all’, cookie-cutter method. Or maybe they got the initial value, but have not progressed beyond the ‘basics’ They may be open to switching over to a competitor or are considering canceling their subscription. Source: imgflip.

Engagement 98

Engagement Strategy Underperforming Technical Team Social Media 98

FastSpring

DECEMBER 11, 2018

Understanding your customers’ motivations is key in developing content strategy, products and improving the customer journey. Talk to your customers – Whether you offer a satisfaction survey after a purchase or have your sales team interview key customers, getting feedback from your customers is crucial.

Payment Methods 74

Payment Methods Business Underperforming Technical Team Social Media 74

User Pilot

AUGUST 28, 2023

Then, you need to develop a consistent and personal brand voice across all channels to connect with and delight customers. Omnichannel communication (or omni-channel communication) refers to the use and integration of multiple channels of communicating and connecting with customers, including all online and offline channels.

Communication 98

Communication Strategy Social Media Underperforming Technical Team 98

User Pilot

MARCH 14, 2024

You can use customer analytics to create targeted marketing campaigns, inform product development, and reduce churn , among other things. Customer analytics refers to the behavioral data SaaS companies collect and analyze to make better business decisions. Teams across your business can benefit from customer data.

Customer Lifetime Value 105

Customer Lifetime Value SaaS Underperforming Technical Team Churn 105

User Pilot

AUGUST 31, 2023

You’ll find a number of auto-collected events that are mainly for marketing and conversion purposes such as: click impression session subscription in-app purchases download Auto-collected events in GA4. You can refer to the full list in their docs here. Poor UI that makes it challenging to navigate features. Heap pricing.

Software Review 104

Software Review Technical Review Underperforming Technical Team Retention 104

User Pilot

NOVEMBER 18, 2020

SaaS – by definition – works on a subscription model. And – best of all – they will refer your service to people they know. They can uncover use cases that you hadn’t anticipated, pointing you towards future developments that will fulfill the needs of wider and different audiences. What is then?

Social Media 98

Social Media Underperforming Technical Team SaaS Software Review 98

User Pilot

NOVEMBER 8, 2022

Unlike a go-to-market strategy, which focuses on the product launch phase alone, a marketing strategy refers to a longer-term approach toward achieving success with your brand. A GTM strategy provides direction for all team members, reduces your product’s time to market, and helps you cut costs.

Strategy 98

Strategy Sales Recruiting Scale Marketing 98