User Pilot

FEBRUARY 22, 2024

Customer lifetime value , repeat customer rate, product adoption rate, and customer churn rate are key metrics to measure alongside your customer retention rate. Personalize the experiences of your new customers to accelerate their time to value. To personalize your customers' experiences, collect data with a welcome survey.

SaaS Payments 52

SaaS Payments Payment Methods Strategy Payments 52

Intercom, Inc.

NOVEMBER 7, 2019

As Head of Sales for Spendesk, Nico was initially inspired by the vision of founder Rodolphe Ardant who had spotted a gap for ‘spend management’ in the B2B market based on personal banking trends. So they created a software that provides control, visibility, and payment methods for corporate finance teams.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

SaaStr

DECEMBER 26, 2019

So if we can pop up the Slido slide and I want to invite you all to take your phone and go on slido.com for this session so that you can start asking the panel questions. Okay, so first, can we welcome Pauline and Alice, can you please quickly present yourselves and your company and what you do at the company? Guillaume : Keep the mic.

Sales Hiring 150

Sales Hiring Payment Methods Payment Solutions Marketing 150

Chart Mogul

JUNE 24, 2021

Pricing localization is a strategy where you present the price of your SaaS differently depending on where the customer lives. Pricing localization is a strategy where you present the price of your SaaS differently depending on where the customer lives. Your product team needs to customize displays by location.

Pricing 128

Pricing SaaS Payments Payments Payment Features 128

User Pilot

JULY 27, 2023

The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. UX Designer: Responsible for understanding the unique needs and requirements of SaaS users and designing the user interface and experience of SaaS products.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Sales Hacker

AUGUST 7, 2020

When it comes time to book a speaker for your next panel, presentation, or podcast there’s a lot to consider. Fortunately, more organizers than ever before are consciously seeking out female sales experts for panels, presentations, and podcasts. Vice President of Payments Products UK. Senior Director, Product Marketing.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

Sales Hacker

JUNE 7, 2021

Product marketing and sales enablement teams need to work with knowledgeable people across the business to capture this information. Marketing or product marketing. People from Marketing who have knowledge of customers and the markets they operate in, will be able to make an important contribution.

Sales Recruiting 107

Sales Recruiting Payment Services Payment Methods Sales 107

SaaStr

JULY 9, 2019

You guys have been through three days of presentations. I’m probably the most hated person in the room right now, but please indulge me. More than half of Kenya’s GDP is now transacted through a mobile, through arguably the most successful mobile banking and payment system called M-Pesa. Awesome, man.

Scale 159

Scale Sales Recruiting Scaling SaaS Payments 159

SaaStr

NOVEMBER 2, 2019

Does it have to be in person? How should this data feedback into your product roadmap and pipeline? * If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. Yes, it does not scale, but the beauty is the product. What is the process to do it efficiently?

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

Totango

MAY 19, 2020

As their customers are presented with changing markets and deal with the uncertainty that comes with current events, SaaS companies must be prepared for a potential wave of churn. When the driver of uncertainty is a macro-scale force beyond our influence, it is not clear what the best method is for dealing with these circumstances.

SaaS Payments 77

SaaS Payments Churn Payment Solutions Payment Methods 77

OPEXEngine

FEBRUARY 22, 2022

There are many ways to classify SaaS companies, but differentiating companies based upon who their customers are presents the best approach for measuring performance and driving success for SaaS businesses. The most common strategies are Direct Sales, Inside Sales, eCommerce Marketplaces, and Partnerships. eCommerce Marketplaces.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Baremetrics

JULY 20, 2021

Following HubSpot’s lead is a good way to prepare your SaaS product marketing plan, but to do so effectively you’ll need a step-by-step process to get started. In this article, we will walk through 7 steps for creating a solid marketing strategy for your SaaS product.

SaaS Payments 105

SaaS Payments Payment Services Marketing Payment Solutions 105

User Pilot

AUGUST 14, 2023

Ask users to rate from 1 to 5 how easy it is to use your product. Product evaluation surveys. Which gauges how users feel about product performance and what they value the most. Multiple-choice questions, which present respondents with three or more predetermined answers that can’t be quantified. PMF surveys.

Scale 92

Scale SaaS Payments Payment Solutions Payment Services 92

SaaStr

APRIL 23, 2019

” The whole point of building a corporation, is not having personal liability attached to it. So, there’s all these people who are just using debit cards, and just walking around with debit cards with 120 000 in the bank, or just using their personal card for all these things. We know a lot about payments.

Sales Hiring 151

Sales Hiring Sales Recruiting Scale Payment Methods 151

Chart Mogul

JUNE 24, 2021

Pricing localization is a strategy where you present the price of your SaaS differently depending on where the customer lives. Pricing localization is a strategy where you present the price of your SaaS differently depending on where the customer lives. Your product team needs to customize displays by location.

Pricing 52

Pricing SaaS Payments Payments Payment Features 52

ProfitWell

DECEMBER 9, 2019

With a deep dive into your intended market—whether that’s tracking SaaS funding trends or conducting competitor research—you’ll understand your target customers on a deep level and know how to target them. Determine product-market fit. If there isn’t a viable market , you’re setting yourself up to fail.

SaaS Payments 61

SaaS Payments Payment Services Subscription Payment Features 61

User Pilot

JUNE 28, 2023

Segment users by their role or goal as soon as possible to provide a personalized onboarding experience. Arlo even came up with a progressive approach to in-app messaging in an effort to reduce delinquent churn and late payments. Tips for improving the onboarding experience : Use UI patterns to draw users towards activation points.

Onboarding 89

Onboarding SaaS Payments Payment Services Payment Solutions 89

User Pilot

APRIL 18, 2024

If you’re struggling to convert your website visitors into customers, your marketing conversion path may need optimization. Read to find out what a conversion path in marketing is, why it matters, and its elements and stages. Userpilot is a product onboarding platform that can help you with that. Email marketing.

Payment Methods 99

Payment Methods Marketing SaaS Payments Payments 99

Sales Hacker

SEPTEMBER 10, 2018

For an early-stage company, in particular, it’s important for the executive team to have demonstrated some semblance of product-market fit and sales success before bringing in outside help. How can we manage the payment logistics? Personally, I arrange a compensation review plan quarterly.

Sales Hiring 82

Sales Hiring Compensation Sales Payments 82

SaaStr

AUGUST 5, 2020

I have a long presentation here I would like to walk through and would love to answer any questions or ask you any questions. So I’ll spend a little bit of time talking about that in the presentation. From the founder’s point of view, in the upmarket, a lot of founders will survive because the market is great.

Technical Review 143

Technical Review Payment Methods Travel Development Team Review 143

User Pilot

AUGUST 14, 2023

Activation: Users realize the value of your product ( Aha! Retention: Users keep making repeat purchases after their initial subscription payment. Revenue: Users invest more in your product (expansion revenue) by upgrading and purchasing add-ons. How to build a growth marketing strategy? Launch product in Product Hunt.

Growth Marketing 97

Growth Marketing SaaS Payments Strategy Payment Methods 97

Casey Accidental

DECEMBER 11, 2023

This is part three in a series of posts related to some presentations I did for the TCV Engage Summit. The Summit gathered ~40 CPOs and product leaders to chat through topics centered around product development and product-led growth. New Product Value and S-Curve Sequencing In my previous post, I talked about S-Curves.

Payments 113

Payments Scale Payment Solutions Technical Review 113

SaaStr

JUNE 14, 2019

What were his biggest lessons from being in the Sequoia boardroom when they presented “RIP Good Times”? What does Dave believe is crucial to achieve in these in person meetings? 242: It’s the employees’ market. In Today’s Episode We Discuss: * How did Dave make his way into the world of SaaS over 20 years ago? Dave Kellogg.

Sales Hiring 141

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 141

Incredo

NOVEMBER 1, 2019

The self-service sales model is thus all about low-priced products accompanied by a fully automated customer journey. Most commonly, startups that employ it sell their products completely via ecommerce, so that they can remain focused on quality of the product and design. Focus: Product and Customer Journey.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

Casey Accidental

JUNE 9, 2020

At the end of 2019, I presented Eventbrite’s product plans to the board for 2020. Because it is the single most important factor in product success. Retention is not only the primary measure of product value and product/market fit for most businesses; it is also the biggest driver of monetization and acquisition as well.

Retention 145

Retention Benchmarks Payments Payment Methods 145

SaaStr

NOVEMBER 21, 2020

How should sales and marketing work together on pricing? If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. I was working on a startup that was an early mobile payment platform. My account runs my website. Harry Stebbings. Rob Gonzalez.

SaaS Payments 249

SaaS Payments Scale Payment Services Payment Solutions 249

User Pilot

MARCH 9, 2023

The key causes of customer churn are poor customer support , buggy product, wrong product-market fit, bad user experience, poor onboarding process, high pricing, and long time-to-value. Use welcome screens to segment customers and understand their jobs-t0-be-done to personalize their onboarding.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Payments Payment Solutions Payment Services 98

OpenView Labs

JULY 2, 2020

About half of respondents, evenly distributed across size or industry, were offering temporary relief on payment terms. A successful price increase helps you acquire better customers, who are more serious about using your product and less likely to churn. Putting prices online seems to be a SaaS entrepreneur’s worst nightmare.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

User Pilot

OCTOBER 30, 2023

TL;DR SaaS reporting refers to the process of collecting, analyzing, and presenting data related to the performance, usage, and effectiveness of a SaaS product.It Web and mobile support – Heap works on all kinds of products, be it websites, web applications, or mobile apps. Let’s dive in! Pricing plans of Heap.

SaaS Payments 52

SaaS Payments Payments Payment Services Payment Solutions 52

Casey Accidental

JULY 6, 2020

At the end of 2019, I presented Eventbrite’s product plans to the board for 2020. Because it is the single most important factor in product success. Retention is not only the primary measure of product value and product/market fit for most businesses; it is also the biggest driver of monetization and acquisition as well.

Retention 52

Retention Benchmarks Payments Payment Methods 52

SaaStr

JUNE 13, 2019

Can we get the slides on the presentation? The way that we structure this presentation is top 10 learnings, so let’s jump right in. How many times does this person use this particular feature? How many times have they invited their colleagues in order to use the product? Ready to go? Contract length.

Scale 202

Scale SMB Sales Hiring Payment Services 202

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Erika is a person who heavily uses and encourages the use of processes and systems. Caroline Andreola.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

User Pilot

AUGUST 29, 2021

Amplitude is a Digital Optimization System used by the most highly valued brands and disruptive teams to better understand and personalize their digital products in order to maximize the business value of their product innovation. Any action users take within your product is called an ‘event’. What is Amplitude Analytics?

Payment Solutions 98

Payment Solutions Payments SaaS Payments Payment Services 98

SaaStr

SEPTEMBER 13, 2020

If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. A bit of a personal note for me, before coming to Bessemer, I was with a great fund in Toronto, Canada called Georgian Partners. This episode is an excerpt from Jason and Henry’s session at SaaStr Annual @ Home.

Sales Hiring 153

Sales Hiring Scale Payments Cloud 153

SaaStr

NOVEMBER 22, 2019

285: Hear about Adyen’s journey from a Dutch payments startup to a global public company with more than 15 offices around the world working with large global companies like Facebook, Spotify, Uber, and Microsoft. If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin.

Underperforming Technical Team 158

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 158

Mucker Capital

OCTOBER 27, 2023

Achieving product-market-price fit is paramount. It’s not merely about finding a product opportunity; it’s about identifying a compelling need that customers are willing to pay for and enabling the construction of a sustainable, profitable business model.

Payments 59

Payments Pricing SaaS Payments Startup 59

Tom Tunguz

OCTOBER 24, 2021

But when I was at Google, we instituted this Great Manager Awards and I would often be the person who moderated the panel of the great managers so that they could share their best practices with other folks in the organization. Who is this person? This is when Google was pretty big, say after like 15 or 20,000 people. ” Right?

CTO Coach 133

CTO Coach Sales Hiring Sales Recruiting CTO Hire 133