Subscription Flow

DECEMBER 22, 2023

In order to prepare for the future, businesses need to monitor the trends in the previous year and strategize for the future. In this article, we will discuss the eCommerce subscription trends to follow in 2024 to beat the competition and achieve sales targets. However, it is the same time when you need to prepare for the coming year.

Payment Methods 59

Payment Methods Artificial Intelligence Trends Payment Services 59

User Pilot

OCTOBER 15, 2023

Trend analysis reports help you make data-driven decisions that boost SaaS performance metrics such as user activation, product stickiness, and retention. This article helps answer core trend analysis questions. TL;DR Trend analysis is the process of tracking and analyzing changes in key metrics over time.

Trends 89

Trends SaaS Technical Review Retention 89

User Pilot

SEPTEMBER 11, 2023

The ideal user onboarding process is centered around customer needs. This article holds your hand and shows you practical steps to deliver engaging onboarding experiences that drive growth. Additionally, you'll see: Onboarding flow examples from top SaaS companies. How to track onboarding performance and improve.

Onboarding 52

Onboarding Engagement Trends Data 52

User Pilot

SEPTEMBER 11, 2023

The ideal user onboarding process is centered around customer needs. This article holds your hand and shows you practical steps to deliver engaging onboarding experiences that drive growth. Additionally, you'll see: Onboarding flow examples from top SaaS companies. How to track onboarding performance and improve.

Onboarding 52

Onboarding Engagement Trends Data 52

User Pilot

SEPTEMBER 11, 2023

The ideal user onboarding process is centered around customer needs. This article holds your hand and shows you practical steps to deliver engaging onboarding experiences that drive growth. Additionally, you'll see: Onboarding flow examples from top SaaS companies. How to track onboarding performance and improve.

Onboarding 52

Onboarding Engagement Trends Data 52

User Pilot

SEPTEMBER 11, 2023

The ideal user onboarding process is centered around customer needs. This article holds your hand and shows you practical steps to deliver engaging onboarding experiences that drive growth. Additionally, you'll see: Onboarding flow examples from top SaaS companies. How to track onboarding performance and improve.

Onboarding 52

Onboarding Engagement Trends Data 52

User Pilot

SEPTEMBER 11, 2023

The ideal user onboarding process is centered around customer needs. This article holds your hand and shows you practical steps to deliver engaging onboarding experiences that drive growth. Additionally, you'll see: Onboarding flow examples from top SaaS companies. How to track onboarding performance and improve.

Onboarding 52

Onboarding Engagement Trends Data 52

SaaSOptics

MARCH 16, 2022

2022 B2B SaaS Trends [Webinar Recap]. That’s why we sat down with SaaSOptics and Chargify executives Caitlin O’Neil, CFO , and Matt Downs, CRO , to weigh in on the biggest trends of 2022. Trends in Billing and Pricing . Trends in Subscription Management . Preparing for the future of variable pricing.

Trends 98

Trends B2B Scale Payment Features 98

ChurnZero

JANUARY 10, 2022

SaaS customer onboarding makes or breaks your customer retention. Your onboarding process is a learn-or-churn, adopt-or-get-dropped situation. For this reason, unlocking the optimal SaaS customer onboarding experience is invaluable. Work Cross-Functionally During SaaS Customer Onboarding. Segment for Customer Onboarding.

Onboarding 98

Onboarding Sales Recruiting SaaS Technical Review 98

Intercom, Inc.

AUGUST 26, 2020

Below we dive into each of the five key trends from our research. “Proactive support empowers businesses to get ahead of known customer questions and issues before they arise” At Intercom, we use proactive support to onboard customers, alert them to known issues, and surface our top FAQs. So, what’s standing in their way?

Trends 233

Trends Scale Headcount Technology 233

Subscription Flow

DECEMBER 18, 2023

However, we have come up with some different subscription box trends that you can follow for Christmas 2023. And that’s exactly what you need to offer your customers so that they may stay onboard for a longer duration but also refer your products and services to other customers in the market. SubscriptionFlow offers you that.

Subscription 86

Subscription Payment Features Trends Social Media 86

ChurnZero

NOVEMBER 9, 2021

6 Tips to Improve Customer Onboarding. The proper upkeep and continual improvement of a customer onboarding process are essential to maintain its value over time. When you’re ready to improve customer onboarding , then follow our six tips to enhance the most influential phase of your customer’s journey.

Onboarding 98

Onboarding Benchmarks Churn Consulting 98

Totango

AUGUST 18, 2022

A Customer Onboarding Checklist for Successful CS Teams. A lot goes into crafting the ideal onboarding process for SaaS products. One way to tackle these challenges is to utilize a customer onboarding checklist for your CS team that delineates all of the targets that need to be hit during this stage of the customer journey.

Onboarding 92

Onboarding Technical Review Software Review Scale 92

Totango

JULY 31, 2020

Onboarding sets the stage for customer retention by beginning a positive long-term relationship between you and your customer. For SaaS companies especially, the speed and ease with which your customers can progress through new user onboarding will act as the first indicators of how smooth their use of your product will be going forward.

Onboarding 127

Onboarding SaaS Healthcare Systems Review 127

User Pilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Effective strategies for primary onboarding: Greet users with welcome messages.

Education 94

Education Onboarding Customer Success Engagement 94

Totango

AUGUST 18, 2021

Freemium onboarding forms a critical stage in users’ path to becoming paying customers. The email sequences you use to onboard freemium users can directly determine whether they upgrade to premium buyers or they become inactive users. What Is a Freemium Onboarding Email Sequence? Welcome Email.

Onboarding 115

Onboarding Benchmarks Branding Trends 115

Neil Patel

FEBRUARY 22, 2021

Now it’s time to start the client onboarding process and welcome the new client into the fold. Client onboarding is the first step to creating a long-term relationship with a new client. If you want to retain customers, you need the right onboarding system. How Does a Smooth Onboarding System Help Retain Customers?

Onboarding 130

Onboarding Retention Sales Hiring Systems Review 130

Chart Mogul

MAY 3, 2023

We sit down with Daniel Bakh, CEO & Co-founder at Fullview, Parker Moore, Head of Customer Success at Vitally, and Enzo Avigo, CEO & Co-founder at June to discuss recent trends in this key metric. They come to us, onboard, and then we’re basically monitoring to make sure everything is going well.

Retention 52

Retention Trends B2B SaaS 52

CustomerSuccessBox

SEPTEMBER 7, 2021

So, without further ado, let’s see the Customer Success Trends as predicted by the CS experts. 1 Renewed focus on new customer onboarding. Like it is said, Retention starts at onboarding. CS teams are trying to make their onboarding simple yet perfect for their customers. via GIPHY. #1

Customer Success 96

Customer Success Trends AI Innovation 96

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? If you consider onboarding to be a success when a customer reaches their go-live date, then you need to dig deeper. How to increase customer value during onboarding with Donna Weber. Let me go back to my six-stage onboarding framework.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

Totango

JUNE 30, 2021

Knowing how to boost product adoption after onboarding is critical for customer retention. Onboarding is a crucial time to provide the training and resources that customers need to make the most out of your product. During the onboarding stage, your customer is getting set up so they can begin deriving value from your product.

Onboarding 94

Onboarding Customer Success Subscription Payment Features 94

BetterCloud

AUGUST 25, 2022

Before I joined BetterCloud, I wrote a lot about hiring trends. Before I wrote about hiring trends for a living, I was a recruiter. But as we continued to write about the importance of automating your onboarding process, we started to wonder how a zero-touch IT mindset addresses some of the biggest challenges in employee retention.

Onboarding 52

Onboarding Retention Underperforming Technical Team Software Engineering 52

Intercom, Inc.

JUNE 23, 2022

In today’s episode, we chat with Amanda Malko about her love of software, the trends she’s seeing in the industry, and how they’re affecting the way businesses operate. So we surveyed and looked at trends that we saw through G2 Track. One is just macro trends in how people buy as people, not even just as businesses.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

Totango

OCTOBER 23, 2020

Onboarding is defined as the actions your company takes after a customer signs up to use your product. A successful onboarding experience can lay the foundation for a loyal lifetime buyer, while a negative experience can push your new customer directly into the hands of a competitor. The Three Stages of Onboarding .

Onboarding 71

Onboarding Underperforming Technical Team Scale Systems Review 71

User Pilot

APRIL 29, 2024

A personalized onboarding flow improves user activation and product adoption. Secondary onboarding keeps active users engaged and drives product stickiness. Userpilot offers various tools for SaaS companies to improve user onboarding, collect feedback, and offer contextual in-app guidance. Book a demo now.

SaaS 86

SaaS Onboarding Trends User Experience 86

Totango

DECEMBER 16, 2020

Keeping up with new trends in customer success can help you promote repeat business and prevent customer churn. Here are four of the latest trends you need to know about: Automating customer success with out-of-the-box templates. Read on to learn how these important new trends in customer success can help you retain more customers.

Trends 71

Trends Customer Success Artificial Intelligence Scale 71

Totango

NOVEMBER 18, 2020

Onboarding is a vital part of this customer retention focus, however, an onboarding process that is too lengthy or complicated can sour customer relationships early on. Efficient Onboarding is Critical. Digitizing the onboarding process makes it repeatable, scalable, and easily accessible.

Onboarding 77

Onboarding Scale Technical Review Systems Review 77

ChurnZero

NOVEMBER 9, 2021

The proper upkeep and continual improvement of a customer onboarding process are essential to maintain its value over time. When you’re ready to improve customer onboarding , then follow our six tips to enhance the most influential phase of your customer’s journey.

Onboarding 52

Onboarding Benchmarks Churn Consulting 52

Totango

AUGUST 28, 2020

A lot goes into crafting the ideal onboarding process for SaaS products. One way to tackle both of these challenges at once is to utilize a customer onboarding checklist for your CS team that clearly delineates all of the targets that need to be hit during this stage of the customer journey. Why Optimizing Your SaaS Onboarding Matters.

Onboarding 71

Onboarding Scale Software Review Systems Review 71

User Pilot

MARCH 18, 2024

A new user activation dashboard monitors and reports on activation metrics, identifying conversion bottlenecks and helping you improve the onboarding experience. Weekly New Sign-ups : Offers a granular view of user acquisition trends, allowing you to react quickly to fluctuations. What is user activation?

Metrics 85

Metrics Trends Onboarding Acquisition 85

ChurnZero

JANUARY 4, 2024

Pure ‘relationship management’ CSMs, with access to onboarding specialists, product specialists, and account management layers, will become a structure of the past.” Stay ahead of 2024’s customer success trends, challenges and opportunities.

Customer Success 52

Customer Success Trends Sales Hiring Artificial Intelligence 52

CustomerSuccessBox

AUGUST 10, 2021

You’ve onboarded the customer, took him through the entire process and your customer has started using your product. Any changes in the market, like trends and customer usage, may also require revisiting the customer health score. Some Customer Health Score Trends. But your job is not done here.

Trends 52

Trends Forecasting Benchmarks Churn 52

Baremetrics

JUNE 26, 2020

And since SaaS and subscription businesses depend on monthly recurring revenue to grow , it pays to perfect your customer onboarding process. Give your customers a poor onboarding experience and they’ll be set up for failure right from the start. What separates a poor customer onboarding experience from a bad one?

Onboarding 99

Onboarding SaaS Churn Social Media 99

Totango

MARCH 12, 2019

Customer onboarding is the period after a purchase when your customer is getting to know your product or service. The good news is that onboarding in the digital era has become easier; interactions happen faster, communication is streamlined, and customer success software can notify you of important events.

Onboarding 80

Onboarding Software Review Social Media Churn 80

Totango

APRIL 26, 2019

Onboarding isn’t just about introductions; it’s about acceleration. Customer onboarding is the period after purchase when your customer is getting to know your product. Ideally, you want customers to get through the onboarding phase as fast as possible so they can enter the value-driven adoption phase. Customer progression.

Onboarding 89

Onboarding Metrics Customer Success Benchmarks 89

CustomerSuccessBox

JUNE 28, 2021

So keeping in mind the top trends, here is a strategy for you to plan your next Customer Success Budget. Before planning the budget, it’s important we identify the top trends in Customer Success. Top Customer Success trends. Read More: Top Customer success trends. Successful onboarding. Customer Retention.

Customer Success 52

Customer Success Trends Technical Review Headcount 52

BetterCloud

NOVEMBER 5, 2020

In prior Insight Alerts, we discussed trends in SaaS usage , visibility in the SaaS environment , and how CASB users differ from SaaSOps users. In this last Insight Alert based on our 2020 State of SaaSOps report survey data, we explore IT onboarding trends and how SaaS management and SaaSOps platforms make a difference.

Onboarding 52

Onboarding Trends Innovation User Experience 52