Intercom, Inc.

FEBRUARY 22, 2022

As a SaaS business, Intercom is a data processor: our customers entrust us with their data, which we store and process on their behalf. Understanding the guardrails we need to build means closely tracking meaningful change across Intercom and making sure we’re on top of new initiatives”. Evolving security landscape.

Data 118

Data Technical Review CTO Hire compliance 118

Intercom, Inc.

JULY 10, 2018

We’ve been pretty vocal about our love for Intercom as we’ve grown Ad Reform and Userfeed , our profitable, bootstrapped SaaS businesses over the last year. Losing customers is so painful to a bootstrapped SaaS business, so keeping (and upgrading) current customers is hugely important to growth. Onboarding. Unique use cases.

Business 106

Business SaaS New CTO CTO 106

Valuize Consulting

OCTOBER 7, 2021

In this article, we introduce a new Customer Success metric to help you effectively measure the impact of your CS organization, definitively prove the ROI of Customer Success and garner eager investment from your CFO. NDR Efficiency: The New Customer Success Economics. These costs can be monetized or considered investments.

Customer Success 52

Customer Success New CTO Scale Headcount 52

SaaStr

OCTOBER 24, 2022

Well, in the past several years, there’s been a tremendous number of companies that have built specifically for developers and use this as a way to get into these new markets, to displace incumbents and disrupt the competition. You have the opportunity to upsell new features and capabilities to them. Bottom-up sales.

Underperforming Technical Team 172

Underperforming Technical Team Outsourced Development Development Part-Time VPE 172

SaaStr

DECEMBER 20, 2023

In the latest installment of SaaStr’s What’s New series – where we sit down with the leaders in SaaS and Cloud for the inside scoop on what’s top of mind and what’s new, SaaStr CEO and Jason Lemkin chats with the CEO of ZoomInfo , Henry Schuck. So, what’s new at ZoomInfo? The Takeaway — There has to be a pathway.

New CTO 240

New CTO Scale Sales Hiring AWS 240

SaaStr

DECEMBER 3, 2020

In Today’s Episode We Discuss: * How Sam made his way into the world of SaaS with Dropbox and how that led to his leading the sales and success team today @ Loom. Are marketing becoming the new sales team with their content being used more and more in the sales funnel? So tell me, how did you make your way into the world of SaaS?

Scale 171

Scale Sales Hiring Sales Recruiting Sales 171

SaaStock

MARCH 29, 2019

Don’t overextend your resources when testing new SaaS growth ideas. Here is what he writes: Kieran Flanagan , VP of marketing at HubSpot, shared some interesting insights on approaching new ideas for scaling up your business. When done correctly, it’s a perfect way to enhance your user onboarding. CV templates by Canva.

Scale 103

Scale Sales Hiring CTO Hire Social Media 103

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. Liam: The whole area is a new space.

Scale 211

Scale Software Review compliance Technical Review 211

Point Nine Land

APRIL 9, 2021

Over the last few years, we’ve published a number of SaaS funding napkins as well as marketplace napkins. So if you’re a US-based startup, you might be able to shoot slightly higher ;) Unlike SaaS companies which have been around for years, B2B marketplaces are a relatively new category and not many investors have invested in them yet.

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

BetterCloud

AUGUST 11, 2020

We’re also unique in that we’re entirely SaaS-based and didn’t have a lot of overhead in the legacy environment that I know a lot of other people probably have. I would love for my team to not have to go into any admin panels for any of the SaaS tools that we use. Or what does the roadmap look like?

CTO Hire 52

CTO Hire New CTO Identity management Scale 52

SaaStr

OCTOBER 25, 2023

Each year, tens of thousands of SaaS fans attend SaaStr Annual. You’re not building a product or getting any new customers. If you have an Enterprise or sales-led motion with humans onboarding and handholding, that fails in self-serve. Get a good CTO and commit to understanding your market and staying in the game.

Scale 230

Scale Sales Hiring AI Sales Recruiting 230

CloudGeometry

JULY 8, 2021

What starts as an easy hack for a new feature that accesses the database directly sprawls quickly into reads and writes that conflict with all kinds existing functions. and onboarding new customers. and onboarding new customers. Bottom-up cost transparency is a key feature of any public cloud platform.

Well Architected Framework 130

Well Architected Framework Payment Methods CTO Hire Payment Solutions 130

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. But of course, it wasn’t always quite that big!

Part-Time VPE 211

Part-Time VPE Technical Cofounder CTO Hire New CTO 211

SaaS Onboarding Emails

FEBRUARY 5, 2019

create their first project CTA: Upload a Video/ Make a New One/ Borrow one from us Strengths: Whereas the poem welcome email introduced the brand at large, this second Day 1 email jumps into the task at hand. It’s a new world for Wistia customers, and examples help show them what’s possible. It’s a new CTA.

Onboarding 40

Onboarding New CTO CTO Advertising 40

Mucker Capital

APRIL 6, 2023

If you're generating something that's brand new, like a brand new category, nobody understands about it. Today, a lot of the PLG SaaS tools require sales motion upfront because nobody understands those tools. Figma made the product SaaS-based. Should they focus on the setup, the onboarding flow, the free user experience?

Startup 52

Startup Scale CTO Hire Outsourced Development 52

Upscope

JANUARY 5, 2020

10 companies show you their positioning strategy How Superhuman achieved positioning by creating an engine Upscope's SaaS positioning lesson? My really crude definition : When I come across a new product I tend think "Wtf is this? Is sending and receiving mails a new shiny technology? through the marketing mix. "

Strategy 128

Strategy Marketing Sales Hiring Engineering 128

SaaStr

OCTOBER 17, 2019

Julian Lemoine, Co-Founder, and CTO of Algolia will share his lessons learned on how to stay focused and innovative as you scale while also avoiding the innovation for innovation’s sake pitfalls. Julien Lemoine | Co-founder and CTO @Algolia. So I’m Julien, Co-founder and CTO of Algolia. Want to see more content like this?

Scale 123

Scale Scaling CTO Hire Part-Time VPE 123

SaaStr

OCTOBER 16, 2020

In Today’s Episode We Discuss: * How Paul made his way into the world of startups with Twitter and Slack and how that led to his founding SaaS company, Balsa. Why does Paul believe that the builders are the new pro athletes? In a COVID world, where employee appetite is actually pretty high to try new tools.

CTO Coach 172

CTO Coach Sales Hiring Software Review CTO Hire 172

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. This dynamic trio of SaaS experts share how to stay customer-centric and set yourself apart in today’s rapidly changing environment. I’m sure many of you use New Relic.

Payment Methods 188

Payment Methods Merchant Services Scale Payments 188

SaaStr

JULY 30, 2018

At our inaugural SaaStr Europa last June, podcast host-with-the-most Harry Stebbings sat down with MuleSoft Founder and CTO Ross Mason to discuss the organization’s sales strategy, building a strong company culture, how to think about international expansion, and much more. What would your advice be on onboarding those mega?corporates

Technical Advisors 155

Technical Advisors Scale Sales Hiring Sales Recruiting 155

Chart Mogul

JULY 1, 2020

Simply put, you conduct customer discovery interviews before launching a new product, or whenever you want to discover potential customers. After missing the mark on product/market fit for their first startup, the founders decided to find a new business idea and validate it with potential customers. Scott Bierbryer, CEO of Leanprop.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

Chart Mogul

JULY 1, 2020

Simply put, you conduct customer discovery interviews before launching a new product, or whenever you want to discover potential customers. After missing the mark on product/market fit for their first startup, the founders decided to find a new business idea and validate it with potential customers. Scott Bierbryer, CEO of Leanprop.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

SaaStr

MARCH 3, 2020

So you look at companies, Top 10 SaaS companies in history, none of those companies got their first VP of Sales wrong. They have to proven that they can recruit and train and hire and onboard people. New category. So he’s the CTO? QUESTION 9: Comfortable with a new VP of Sales coming in and using an outside coach.

Sales Hiring 151

Sales Hiring Sales Recruiting Scale CTO Hire 151

Upscope

MAY 25, 2021

This new developer hub will contain all the key information and links required for you as a developer to test and configure Upscope co-browsing. Here's an interview with our CTO on how co-browsing technology works. Make it easy to onboard team members Coming soon. It's a live document and will be updated regularly.

Development 52

Development Marketplace as a Service New CTO CTO 52

Outseta

NOVEMBER 19, 2019

Just as a CTO may have to explain the importance of technical projects to a CEO, the CMO needs to educate the CEO on the various ways marketing can drive their business. Beyond that, with new data privacy laws attribution is actually becoming more difficult and less possible than it was 5 or 10 years ago. Look for a new team.

Sales Hiring 50

Sales Hiring CTO Coach CTO Hire Underperforming Technical Team 50

SaaStr

MARCH 31, 2024

At SaaStr Annual we had a great session with HubSpot Founder & CTO, Dharmesh Shah, and their Chief People Officer, Katie Burke, on building happier employees. Dharmesh Shah : So, a quick confession before I start, which is like I love SaaS, I love it. Or, my favorite, I’m new, this is my first time.

Part-Time CTO 251

Part-Time CTO CTO Hire CTO Coach CTO 251

SaaStr

JULY 10, 2021

Join 10,000 fellow founders, investors and execs for 3 days of unparalleled networking and epic learnings from SaaS legends and more! . As you said, people take it hard if suddenly you say, “Hey, this is your new EVP. It makes sense that that would be the role that comes in as the CTO. What is SaaS metrics?

Sales Hiring 253

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 253

GetUplift

FEBRUARY 15, 2019

In the examples below you’ll find Forget the Funnel (on the right), and they do a wonderful job creating free content, workshops, and webinars for SaaS marketers. Now, if any of you are SaaS marketers and you haven’t heard of Forget the Funnel , I would urge you to definitely check them out after our workshop today.

Social Media 59

Social Media Travel Pricing Branding 59