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The Metric that Matters for Startups in 2016

Tom Tunguz

Equally important to note, real estate and transportation are two industries startups historically haven’t upheaved. To sustain these growth rates, startups like these require lots of cash because of the customer acquisition payback period, and the more tenuous ones need capital to prove the business model actually works at scale.

Startup 100
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What is Customer Sentiment Score & How to Measure It?

User Pilot

The customer sentiment score is a quantitative metric that measures customers’ emotions and attitudes toward your brand, product, or service. It asks customers how likely they are to recommend your product or service to others on a scale of 0 to 10. This data can also be used as a qualitative customer service metric.

Scale 105
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What the evolution of cities can teach us about building platforms

Intercom, Inc.

Theoretical physicist Geoffrey West , a leader in urban theory and the scientific modelling of cities, noted in his book Scale that “the job of a city is to facilitate and enhance [the continual exchange of information, goods and money between people] by providing the appropriate infrastructure. to encourage and increase social connectivity”.

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Managing Total Expenses: A How To Guide

Baremetrics

While you’re here, you should try Baremetrics to view your subscription data and financial metrics in real-time, all in one place. Salaries, web hosting fees, transportation, software subscriptions, equipment purchases, hardware repairs, advertising fees etc are just some of the types of costs that compose a SaaS company’s expenses.

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5 Lessons from Scaling Six SaaS Products to $100M+ with Samsara’s Chief Strategy Officer

SaaStr

At the SaaStr Annual, Kiren Sekar, Samsara’s Chief Strategy Officer and founding chief Product Officer shared five lessons he learned along the way from scaling six products to $100M+. His five lessons are: A single metric that helps guide decisions of when to pivot, when to iterate, and when to pivot.

Scale 258
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How B2B GTM Teams Win and Expand Key Tier 1 Accounts with ABM

Sales Hacker

It’s why they needed to redesign profiles and content to show mid-market firms like Sygma how they were being underserved by their transportation management system (TMS). In rare instances, do the three departments work together with shared common goals and metrics and execute jointly to win, protect and expand specific accounts.

Scale 80
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Selling into Startups 101: What You Need to Know to Find a Unicorn

Sales Hacker

For example, Lyft’s mission statement is, “ improve people’s lives with the world’s best transportation.”. While there are various metrics and KPIs they will be tracking, there’s one underlying theme — growth. “ Reference how you’ve helped other startups in a similar space scale. Take a fresh approach with startups.