SaaStr

JANUARY 5, 2023

Looking back on its explosive growth, however, the company realized just how badly it needed the valuable services of a Chief Financial Officer (CFO). They can also help secure the data, reporting, process, and discipline a business need to evaluate progress so it can develop the accountability necessary to drive operational excellence.

Sales Hiring 44

Sales Hiring Acquisition Forecasting Outsourced Development 44

A Smart Bear

FEBRUARY 26, 2019

The implication is that this was unknowable or bad luck, but the truth is, this was a predictable result of not understanding the market. Sometimes that’s a dream team that weathers the storm that sinks the other boats. The bad news is, you don’t know ahead of time what that thing will be. Multitasking is bad.

Underperforming Technical Team 64

Underperforming Technical Team Scale Sales Hiring Startup 64

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. So how do you create a strong, enterprise-ready team? Your first SaaS customer success hire.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

SaaStr

JANUARY 28, 2020

And then, we ripped it out and Aaron went and talked to some of the top SaaS companies from today and added the case studies. Maria is one of the top SaaS leaders in marketing, just finished up the CMO Vanna plan, which IPOed. This is the best of times in SaaS, right? We wrote a book together. Aaron : Yeah. Maria : Yeah.

Sales Hiring 211

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 211

OpenView Labs

APRIL 13, 2020

Proliferation of iterative, experiment-driven, nimble approaches to product development (also known as Agile). The convergence of these changes has led many to realize that “growth” is a team sport. Decisions made within the product can dramatically impact the success of a marketing team and the growth of a company.

Systems Review 98

Systems Review Technical Advisors Scale Technical Review 98

SaaStr

AUGUST 16, 2019

During his 5 years at PatientPop, Justin grew sales from $0 to $56m alongside the full build-out of the sales team. As a manager observing their team, what are signs that an individual is burning out? What actions and communications must they adopt to ensure that this feeling of culture over performance is accepted by the team?

Scale 150

Scale Underperforming Technical Team Sales Hiring Interviewing 150

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. But not all SaaS products are alike. Other types of SaaS are relevant only to companies in specific industries.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

SaaStr

SEPTEMBER 12, 2019

Congratulations you’ve built a product that’s proven itself in the marketplace! Ashley Smith, Venture Partner at OpenView provides insight on what investors are looking for in product metrics and growth indicators so you can capitalize on your product’s story for funding. I have a team of people who work on numbers.

Investment 101

Investment Underperforming Technical Team Sales Hiring Software Review 101

SaaStr

MARCH 20, 2020

317: Rachel Hepworth is VP of Marketing @ Pilot, the startup that offers the best bookkeeping, tax and CFO services for growing businesses. Before Slack, Rachel spent 4 years at LinkedIn where she led the product marketing team for content experiences. Happy to be here. It’s just the type of work I was doing.

SMB 187

SMB Scale Startup Marketplace as a Service 187

OPEXEngine

NOVEMBER 12, 2019

There were clear metrics to track progress (experience curves, relative market share, relative cost position). They are innovators, to be sure, but what sets them apart is the ability to develop go-to-market models that create economic advantage at the level of gross margin and—eventually— operating margin. Scale and intimacy.

Scale 40

Scale Scaling Underperforming Technical Team Marketplace as a Service 40

Chart Mogul

SEPTEMBER 15, 2023

For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers. Subscriber or not, anyone who wants to increase their SaaS knowledge will benefit by reading the curated posts below. Only a handful of metrics really matter. I’ve tried – just ask my in laws.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SaaStr

MAY 15, 2020

In Today’s Episode We Discuss: * How Bridget made her way into the world of SaaS and Sales and came to be Head of both Sales and Customer Success at Tidelift. * Where do most teams go wrong in implementing the role out of their CS strategy? Does Bridget believe CS teams should be involved in the upsell process? What works?

Sales Hiring 205

Sales Hiring Scale Technical Review Outsourcing Services 205

Chart Mogul

APRIL 24, 2020

In an environment marked by a global pandemic and market volatility, advocating for SaaS forecasting seems like a lost cause. Like the sirens of an early warning system, SaaS dashboards are alerting revenue leaders to sudden changes in the direction and velocity of their key metrics. Was that the last wave of bad news?’ ‘I’m

Forecasting 98

Forecasting SaaS Underperforming Technical Team Marketplace as a Service 98

Sales Hacker

MARCH 2, 2020

Sales Development and Prospecting. The Sales Development Playbook. The 5 Dysfunctions of a Team. Blueprints for a SaaS Sales Organization. Here are the best books on selling (and related disciplines) that can help you hit your goals and develop your career. Selling to Big Companies. The Pirate’s Guide to Sales.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SaaStock

FEBRUARY 14, 2019

Latin America is undergoing a digital transformation, and the SaaS community is exploding as a result. The SaaStock team will be landing in São Paulo to run the region’s first Pan-Latin American SaaS conference, SaaStock LatAm. Its focus is on businesses in Big Data, mobile, and SaaS. Patrick Campbell, CEO, ProfitWell.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

SaaStr

NOVEMBER 7, 2019

Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Romain Huet | Head of Developer Relations @ Stripe. Want to see more content like this?

Payments 126

Payments Merchant Services Payment Solutions Payment Services 126

Intercom, Inc.

SEPTEMBER 26, 2019

And it’s not without good reason: nearly all software products with dominant market share started as apps but grew to the point where third-party developers began building valuable integrations on top of what these companies had already created. New Relic’s General Manager, Mark Weitzel, weighs in on how you can support your developers.

Underperforming Technical Team 170

Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170

ProfitWell

MARCH 11, 2020

But as cost containment becomes a priority for businesses looking to thrive in the modern digitally-transformed marketplace, keeping existing customers happy and loyal is now a primary concern. We're about to go diving for metrics. Why you need to understand your customer retention metrics. That's what metrics give you.

Retention 52

Retention Metrics SaaS Payments Underperforming Technical Team 52

User Pilot

SEPTEMBER 4, 2023

Blue ocean strategy has become an increasingly popular business framework over the past two decades, especially in the SaaS industry. Key metrics like revenue growth, customer acquisition costs, and net promoter score can indicate the success of a blue ocean strategy. But what exactly is it and why does it matter?

Strategy 63

Strategy Technical Review Business Innovation 63

Chart Mogul

APRIL 24, 2020

In an environment marked by a global pandemic and market volatility, advocating for SaaS forecasting seems like a lost cause. Like the sirens of an early warning system, SaaS dashboards are alerting revenue leaders to sudden changes in the direction and velocity of their key metrics. Was that the last wave of bad news?’ ‘I’m

Forecasting 52

Forecasting Underperforming Technical Team SaaS Marketplace as a Service 52

User Pilot

SEPTEMBER 4, 2023

Blue ocean strategy has become an increasingly popular business framework over the past two decades, especially in the SaaS industry. Key metrics like revenue growth, customer acquisition costs, and net promoter score can indicate the success of a blue ocean strategy. But what exactly is it and why does it matter?

Strategy 52

Strategy Technical Review Business Innovation 52

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Anita Nielsen.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

NOVEMBER 21, 2020

In Today’s Episode We Discuss: * How Rob made his way into the world of SaaS as a product manager and how that led to his founding Salsify over 8 years ago. * How does Rob think about the bundled vs unbundled thesis within SaaS? When is it right for SaaS companies to turn down potential customers? Harry Stebbings: Not at all.

SaaS Payments 277

SaaS Payments Scale Payment Services Payment Solutions 277

SaaStr

AUGUST 15, 2020

This dynamic trio of SaaS experts share how to stay customer-centric and set yourself apart in today’s rapidly changing environment. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company. So it starts there.

Payment Methods 219

Payment Methods Merchant Services Scale Payments 219

Chargify

AUGUST 17, 2017

In the world of SaaS it is common for sustaining growth to be harder than attaining initial growth. That’s what we’re covering in today’s post: 12 actionable ways to reignite your SaaS growth. Even if you haven’t hit a growth ceiling, the following growth tips apply to just about any SaaS company. SaaS Growth Ceiling.

Scale 53

Scale Sales Hiring SaaS Artificial Intelligence 53

Sales Hacker

FEBRUARY 19, 2019

Lauren Bailey’s award-winning sales firm Factor 8 has been instrumental in helping sales teams with their sales and management development programs. She also understands that even the most well-intentioned sales leaders may need guidance to include more women in their sales teams. Bill Binch – CRO at Pendo.

VP of Engineering 11

VP of Engineering Sales Hiring Sales Underperforming Technical Team 11

SaaStr

FEBRUARY 18, 2020

Maria and Anthony present the CEO and CMO playbook of how the CEO and CMO can partner with other members of the team to grow sales and marketing. In this Best of Times in Cloud and Saas, learn the questions to ask to hire the CMO expert and create a strong CEO and CMO partnership. Maria : Not too bad. Maria Pergolino | frmr.

Scale 225

Scale Sales Recruiting Sales Hiring Underperforming Technical Team 225

Intercom, Inc.

NOVEMBER 14, 2019

It’s time to start thinking about retention at scale and bring onboard a customer success team. She joined the company in 2007 back when it was just 30 people and has been instrumental in helping the company scale both its team and its market share over the years. Why you need a customer success team.

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

User Pilot

OCTOBER 31, 2022

As any savvy product manager will know, picking the right tool is essential to the success of your SaaS – so it’s worth taking the time to choose carefully. You might also want to set up a comprehensive in-app resource center to help users solve their own problems – and reduce the burden on your support team.

Onboarding 87

Onboarding Software Review Marketplace as a Service Engagement 87

SaaStr

AUGUST 6, 2019

We have a lot of SaaS companies, by the way, from Denmark if you haven’t noticed. Third parties are developing apps for our platform. Tradeshift Buy, which is essentially what we call private marketplaces. Obviously, we were also doing what you’ve got to do when you have a SaaS company. I come from Denmark.

Payment Solutions 152

Payment Solutions Payments Outsourcing Services SaaS Payments 152

SaaStr

FEBRUARY 7, 2020

Prior to joining the world of venture, Karen was a Senior Director at Apple and before Apple, Karen spent an incredible 9 years at Box as a founding member of the executive team, where she was responsible for defining and leading Box’s Industry GTM strategy. What is the ability of the company to continue to build an incredible team?

Scale 180

Scale Underperforming Technical Team Investment Sales Hiring 180

Sales Hacker

FEBRUARY 7, 2018

The Winning By Design Blueprint Series provides practical advice for every part of a SaaS sales organization. Traditional Sales Growth vs SaaS Sales Growth. Historically, growth of a sales team was based on the revenue starting with $0M on day 1 of the year. SaaS Growth Rate. Calculating Growth Potential.

Scale 87

Scale Growth Hacking Scaling Sales Hiring 87

SmartKarrot

OCTOBER 12, 2021

As a core leadership group working for a SaaS-based product company, running an effective customer experience team meeting is imperative. And, it is especially important for a SaaS-based company. Hence, you need to stay at the top of your game while creating a team of leaders. Image Source. Prepare a CX charter.

Underperforming Technical Team 10

Underperforming Technical Team Government Leadership Technical Review 10

Intercom, Inc.

JANUARY 3, 2020

Despite huge growth and development over the last ten years, there’s also been some disappointments. Emmet: So my job here is to run the Product Design team here in Dublin and London, and Figma clearly had the biggest impact on our team this year. Probably with the rise of SaaS and in effect the death of the file format.

Payment Methods 118

Payment Methods Payment Solutions Technical Review Technology 118

Sales Hacker

JANUARY 24, 2018

Uncover topics with customer development. For example, if I were doing this for my content marketing service, Grizzle , I would ask my clients questions like: What does your current PR system look like? Your marketing team has already profiled your ideal clients. For professional services, there’s a sweet spot.

Sales Recruiting 85

Sales Recruiting Sales Underperforming Technical Team Social Media 85

Intercom, Inc.

JANUARY 23, 2020

The situations that portend failure are varied and unfortunately common – no product-market fit, no cash, bad product, burnout, to name just a few of the most obvious. Just look at subscription analytics startup ChartMogul whose brand and product are now a household name in the SaaS community. Poor marketing.

Underperforming Technical Team 183

Underperforming Technical Team Scale Payments Payment Services 183

SaaStr

JULY 22, 2019

That’s not a bad start. We are the world’s most complete and comprehensive instrumentation platform on the marketplace today, that is cloud-based, that is SaaS-based. When we started out, we built the company purely as a SaaS company. We work with mostly modern teams. Join us at SaaStr Europa 2020.

Scale 183

Scale Scaling Sales Hiring Underperforming Technical Team 183