Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Solvers tend to be reactive to what leadership is really worried about. A tale of two career paths. How do we fix it?”

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

SaaStr

MARCH 25, 2021

BigCommerce is an interesting eCommerce case study on many levels. It’s done it by going more upmarket, and better monetizing partners and services. Services and partners are also a big part of their growth story. Its SaaS business in fact only grew at 17% year-over-year, but its partner and services revenue grew 38%.

Outsourcing Services 216

Outsourcing Services Payments Merchant Services SaaS Payments 216

Intercom, Inc.

DECEMBER 31, 2019

Apple survived the death of Steve Jobs in October 2011 under the thoughtful stewardship of Tim Cook, and continued to essentially be the iPhone company, while branching into wearables and services. The ultimate failure of Siri to dominate the AI personal assistant game might come to be seen as its biggest miss of the decade.

Payment Solutions 259

Payment Solutions Payment Methods Software SaaS Payments 259

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. are what we like to have in an online forum. As a business person yourself, you know how it works. Professional moderation.

SaaS Payments 145

SaaS Payments Payment Solutions Merchant Services Software Review 145

SaaStr

MAY 29, 2019

Stripe’s software allows its customers to make and receive payments by providing the technical, fraud prevention and banking infrastructure to operate online payment systems. Qualtrics is an online survey software maker. Ryan Smith Qualtrics Founder/CEO.

Payment Methods 225

Payment Methods Payment Solutions Payment Services Banking 225

Neil Patel

MARCH 12, 2021

Meanwhile, the average person has more than 80 apps on their phone. Consider each of the following monetization methods to decide which is right for your app: Ads: Create a free app and earn money by selling ads in your app. One-time payment: Charge a one-time fee to access the app. Considering building an app?

Payment Methods 144

Payment Methods Payment Solutions Payments Sales Hiring 144

Tom Tunguz

MARCH 19, 2020

This is important to project churn rates, assess timing of software payments, and estimate the impact on cash flows/burn. Dunning is the process of collecting outstanding payments and communicating with customers about them. For example, Zoom has a section of their website dedicated to helping people. Sixth, leadership.

Startup 207

Startup SaaS Payments Payment Services Payment Methods 207

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Manual processes first.

Scale 157

Scale Payment Services Payment Methods Scaling 157

Neil Patel

DECEMBER 17, 2020

There’s a constant war between growing a business and keeping an operation lean, mean, and agile. It’s actually quite simple: business process management (BPM) software. BPM software helps organizations of all sizes streamline operations and minimize waste. Visualize every process from end to end. Process Visualization.

Payments 131

Payments Payment Solutions Software Review Payment Services 131

Neil Patel

JULY 21, 2021

A franchise business model can also help you scale rapidly because you inherit the operation processes and framework from the licensing company. Starting a company from scratch, working on branding, operations, funding, and marketing—or buying a license for a pre-established company? Repair Services. Moving Services.

Payment Services 121

Payment Services Payment Methods Business Payments 121

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Missed the session? Dare I say SaaS.

Scale 119

Scale Payment Services Payment Methods Sales Hiring 119

OPEXEngine

MARCH 15, 2022

From an operational standpoint, however, international expansion has become increasingly complex for SaaS companies in every corner of the world. Do you need to expand overseas to ensure your competitiveness or leadership position as a company in your respective market? Source: OPEXEngine. Why Go Global? Local Regulations.

Payment Services 40

Payment Services SaaS Payments Merchant Services Payments 40

Totango

JULY 15, 2022

To help make this process easier, Totango’s Detect Risk SuccessBLOC gives you instant visibility into customer signals and critical events, alerting you to proactively engage when needed. Customers grow more valuable over time, so it’s important to keep them satisfied and reminded of why they depend on your products and services.

Payment Methods 86

Payment Methods Payment Services Payments Payment Solutions 86

Baremetrics

AUGUST 30, 2021

The phone rings. If you chose not to answer the phone, you’d be in the majority. People love talking to you on the phone – just not necessarily when you’re selling something. Unfortunately, this also means that our guard is up even when it comes to being sold a product or service that can actually help us. Do you pick up?

Payment Methods 98

Payment Methods SaaS Payments Strategy Marketing 98

SaaStr

DECEMBER 12, 2022

The service you deliver. This immediate time-to-value applies to your product and the content you share on your website. As soon as users land on your website, they should get the value quickly. You want your customers to make the payment decision as soon as possible. The strategies you deploy. The marketing tone you use.

Payment Methods 172

Payment Methods SaaS Payments Company Culture Payment Solutions 172

Subscription Flow

NOVEMBER 16, 2023

Subscription based and fixed pricing were two payment methods that had benefits but also major drawbacks such as: flexibility for the client as well as the company. Customers can pay according to the amount of a service they have used with consumption-based pricing. What is consumption based billing?

Pricing 52

Pricing Payment Features Payment Services Payment Methods 52

Baremetrics

DECEMBER 7, 2023

Before reading through yet another “Top-29 SaaS billing platforms” feature comparison post, decide how you want the billing tool to play with the rest of your operations stack. How should the platform work with your accounting & operations stack? You want the right tool for the job.

Payment Solutions 52

Payment Solutions SaaS Payments Payments Software Review 52

Baremetrics

DECEMBER 7, 2023

This post will guide you through the process of building scenario-based forecasts in a SaaS financial model. Other things to consider Loans Payment terms Annual plans 7. Copy your existing Operating Model values and formatting to the new 2020 Target tab. We will also show you how you can evaluate your new plan.

SaaS Payments 52

SaaS Payments Payment Services Sales Hiring Payments 52

OPEXEngine

MAY 4, 2021

The most sure-fire way for aspiring CFOs to attract the notice of CEOs and boards is to bring a strategic mindset, communicate well and showcase a background in operational finance, recruiters say. ” Many leadership paths. Do you have the wherewithal to actually build the operational muscle that the company really needs?”

Payment Services 52

Payment Services Finance Communication Strategy 52

Buffer Resources

DECEMBER 14, 2023

0:00 / 0:17 1× They also tend to perform quite well – I’ve only posted a few, but they tend to be one of my top-performing formats, a win for my personal branding efforts. By sharing his experiences and opinions, Verneri adds a personal touch to the post, making it more relatable and engaging.

Social Media 121

Social Media Payment Methods Payment Solutions AI Search 121

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. A chief customer officer is an operational role responsible for all customer-facing activity post-sale.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

OPEXEngine

JUNE 9, 2020

In this third installment of our blog series ‘React, Adjust, Recover – Strategies for Professional Service Organizations During the COVID-19 Outbreak’, we focus on strategies to help businesses recover faster as restrictions begin to lift. So, what are some of those strategies for professional service organizations?

SaaS Payments 59

SaaS Payments Payment Services Technical Review Payment Methods 59

BrightBack

JANUARY 17, 2022

billing, product, CRM, support), to deploy and test personalized user experiences that actually save customers, and to hire product managers with the time to run ongoing experiments, track results, and optimize at scale. What’s Next?

Payments 59

Payments Payment Methods Payment Features Payment Solutions 59

CustomerSuccessBox

JULY 11, 2022

It is to know the reasons why they left and how you can enhance your operational procedures to retain future employees. If you nail the offboarding process, you might even succeed in converting former clients into ardent supporters! Exit Interview or phone call: Calling clients could add a more personal touch.

Churn 52

Churn Payment Services Payment Methods SaaS Payments 52

ChurnZero

AUGUST 14, 2020

Sales or Sales Operations. Customer Support/Service Software and Ticketing Systems. Customer support software manages and monitors customer requests, queries, and service-related matters. Customer Support/Service or IT Operations. Professional Services, Product, Development, Operations, or Marketing.

Payments 87

Payments Payment Solutions Customer Success Software Review 87

Sales Hacker

OCTOBER 16, 2020

And while this is great advice, you probably wouldn’t have taken the job if you weren’t fired up about the product or service. Before you start your prospecting blitzes, try a few of these to shift into the state of believing in your product or service: Write down 3 reasons you joined the company (i.e., Show gratitude.

Enterprise 105

Enterprise Payment Methods Payment Services Sales Hiring 105

SaaSHolic

MAY 15, 2023

Three important factors for companies to consider when implementing AI are discussed: organizational structure, management systems, and leadership models, with an emphasis on simplicity and financial optimization in data processes.

Payment Methods 52

Payment Methods Blockchain Artificial Intelligence Payment Services 52

SaaStr

AUGUST 7, 2020

360: Digital transformation marks a radical rethinking of how companies use tech, people, and operations to fundamentally change their business performance. There’s a lot of services. There’s heavy services, at least 30 to 45% versus best-in-class that want to be less than 10%.” Matt Garratt: Thank you.

Payment Solutions 149

Payment Solutions Pricing Payments Payment Services 149

FastSpring

MARCH 27, 2023

It got us thinking: Why is there no purpose-built operating system for corporate learning and development teams, when their jobs are so strategic to the business, and they’re managing massive budgets, but they can’t track things like ROI?” And I just started a consulting business, it was a service business.

Payment Solutions 108

Payment Solutions Payment Services SaaS Payments VP of Engineering 108

Intercom, Inc.

DECEMBER 21, 2021

It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited. Lessons learned on leadership with Karen Peacock and Leandra Fishman.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. * First, what is continuous customer development? What is the process to do it efficiently? Does it have to be in person?

Scale 132

Scale SaaS Payments Sales Recruiting Payment Services 132

ChurnZero

MARCH 31, 2020

Takeaway #1: Don’t be afraid to ask customers how they’ve been impacted by this crisis—whether it’s directly via phone or passively via a survey. Untappd’s Customer Success Managers directly called their customers to relay the good news that they moved their renewal date and proactively extended their service.

Payment Methods 72

Payment Methods Payment Solutions Software Review Payment Services 72

Aysling

JULY 29, 2021

Also, spreadsheets aren’t designed to store data from the past, so it becomes difficult to spot trends. They are limiting – they limit the vision and forecasting of company leadership. It can handle payments, reporting, HR and freelancer management. Invoices and payment history are all together in one place.

Payment Services 40

Payment Services Payment Features Payments Payment Methods 40

ChurnZero

MAY 20, 2021

Even for more tenured Customer Success organizations, it’s an ongoing challenge to maintain consistency and perspective in your strategies and processes – keeping the customer at the center of your bustling and expanding operations. You get an impulse to define your internal processes.

Customer Success 90

Customer Success Payments Payment Services Scale 90

Kellblog

JANUARY 30, 2021

I loved Manav’s vision for securing the set of cloud-based data services that we can collectively call the “data cloud.” Here’s Lynch’s website (now seemingly somewhat out of date) to hear his side of this story. Leadership matters. It’s going well. So, with that charitable scoring, I’m 7 and 3 on the year.

Technical Review 143

Technical Review Payment Services Payments AI Search 143

ProfitWell

AUGUST 26, 2019

Stripe, the online payment processing software, was placed in eighth. Tech Tribune came to these results after researching revenue potential, leadership team, brand/product traction, and competitive landscape. MindValley posted an intriguing Tweet about personal sleep animals and chronotypes. Happy dosing.

Payment Methods 40

Payment Methods Sales Recruiting Payment Services Payment Solutions 40

OPEXEngine

JULY 28, 2020

It often seems as if traditional strategy development processes have no place in the fast-moving, always changing technology industries. It’s not really surprising that so many tech company executives punt on the traditional corporate strategy process. What they don’t do is get bogged down in process or complexity. At a Glance.

Payment Solutions 52

Payment Solutions Strategy Payment Services Scale 52