SaaStr

JULY 31, 2020

Founded in 2015, Chorus operates a SaaS platform that provides valuable insights from conversations – say with calls, video conferences and emails — for revenue teams. For us, that means including a clear understanding of the challenges and obstacles facing AEs, SDRs, CSMs and Revenue leadership.

Scale 345

Scale Artificial Intelligence Payments Payment Services 345

Neil Patel

DECEMBER 17, 2020

There’s a constant war between growing a business and keeping an operation lean, mean, and agile. It’s actually quite simple: business process management (BPM) software. BPM software helps organizations of all sizes streamline operations and minimize waste. Visualize every process from end to end. Process Visualization.

Payments 131

Payments Payment Solutions Software Review Payment Services 131

SaaStr

OCTOBER 27, 2022

That’s why we give boards and leadership teams an elegant solution that simplifies governance. Paddle offers SaaS companies a completely different approach to their payments infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers.

Merchant Services 254

Merchant Services Payment Solutions Onboarding Payments 254

Totango

JANUARY 10, 2024

Our leadership team embraces a culture of ‘listen and learn,’ redefining how we share and act on customer insights. Practice tactical listening and learning In recent years, Waystar has seen a high amount of growth, both organically and through acquisition, which has changed the leadership dynamics within the organization.

Payment Services 93

Payment Services Payments Leadership Healthcare 93

Tom Tunguz

MARCH 19, 2020

This is important to project churn rates, assess timing of software payments, and estimate the impact on cash flows/burn. Dunning is the process of collecting outstanding payments and communicating with customers about them. Sixth, leadership. Great leadership is different than great management.

Startup 207

Startup SaaS Payments Payment Services Payment Methods 207

SaaStr

JANUARY 6, 2021

To help you with your search, we’ve compiled a list of sales leadership opportunities from around our community to help connect leading startups with the best candidates. . CTO.ai , a low code developer operations solution, is hiring for their first VP of Sales to take them out of beta and into the market.

Sales Hiring 313

Sales Hiring Scale Payment Solutions Payments 313

User Pilot

MAY 8, 2024

Deliver exceptional customer support using AI and self-service resources. Cultivate a customer-centric culture from leadership down. Customer needs are desires, requirements, and expectations customers have when they look for a product or service. Deliver exceptional customer service Excellent customer service is another must.

SaaS Payments 87

SaaS Payments Payment Solutions Payment Services Payments 87

OPEXEngine

MARCH 15, 2022

From an operational standpoint, however, international expansion has become increasingly complex for SaaS companies in every corner of the world. Do you need to expand overseas to ensure your competitiveness or leadership position as a company in your respective market? Source: OPEXEngine. Why Go Global? Local Regulations.

Payment Services 40

Payment Services SaaS Payments Merchant Services Payments 40

SaaStr

MARCH 25, 2021

It’s done it by going more upmarket, and better monetizing partners and services. So growth in the core new SMB and enterprise customers may be slowing, but BigCommerce is still growing 40%+ by going more upmarket, adding more value and services, and better monetizing its partners. #3.

Outsourcing Services 207

Outsourcing Services Payments Merchant Services SaaS Payments 207

FastSpring

SEPTEMBER 16, 2022

It’s a valid concern: We help facilitate literal transactions for online businesses, so it’s easy for all of us to fall into the rut of having a — well, transactional relationship. We provide a service; you make money; repeat on autopilot. They may even be able to weigh in on what’s coming down the pipe for FastSpring’s platform.

SaaS Payments 143

SaaS Payments Payment Solutions Merchant Services Software Review 143

OPEXEngine

MAY 4, 2021

The most sure-fire way for aspiring CFOs to attract the notice of CEOs and boards is to bring a strategic mindset, communicate well and showcase a background in operational finance, recruiters say. ” Many leadership paths. Do you have the wherewithal to actually build the operational muscle that the company really needs?”

Payment Services 52

Payment Services Finance Communication Strategy 52

SaaStr

MAY 29, 2019

Stripe’s software allows its customers to make and receive payments by providing the technical, fraud prevention and banking infrastructure to operate online payment systems. He then stepped in as SVP of Service Cloud for Salesforce and went on to become CEO of Host Analytics from 2012-2018.

Payment Methods 216

Payment Methods Payment Solutions Payment Services Banking 216

SaaStr

SEPTEMBER 28, 2023

WorkOS’ operating principle is developer joy, which is ease of use to an extreme degree. If you want payments, sign up for Stripe. This doesn’t include the compliance or security teams. That’s unheard of in other SaaS categories. If the company wasn’t built around this purpose, it would be hard to scale.

Enterprise readiness 213

Enterprise readiness Payment Solutions Enterprise Payments 213

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. A chief customer officer is an operational role responsible for all customer-facing activity post-sale.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Manual processes first. Dare I say SaaS.

Scale 148

Scale Payment Services Payment Methods Scaling 148

SaaStr

MARCH 17, 2020

Learn from Talkdesk SVP of Client Services how to build a Customer Reference Program. Gillian Heltai | SVP, Client Services @ Talkdesk. I’m the senior vice president of client services at Talkdesk. Why do they need to be involved in that process?” FULL TRANSCRIPT BELOW. Hi, everyone.

Scale 140

Scale Payment Services Sales Hiring Payment Methods 140

SaaStr

DECEMBER 10, 2019

WePay is a payments company for platform businesses like marketplaces, crowdfunding sites & small business software. They process billions annually for platforms like Constant Contact, GoFundMe, Ecwid, Infusionsoft, Meetup, Freshbooks & Zoho. Chase Merchant Services that we’re now a part of processes $1.2

Payment Services 134

Payment Services Merchant Services Payment Solutions Payments 134

Baremetrics

DECEMBER 7, 2023

Before reading through yet another “Top-29 SaaS billing platforms” feature comparison post, decide how you want the billing tool to play with the rest of your operations stack. How should the platform work with your accounting & operations stack? You want the right tool for the job.

Payment Solutions 52

Payment Solutions SaaS Payments Payments Software Review 52

Neil Patel

JULY 21, 2021

A franchise business model can also help you scale rapidly because you inherit the operation processes and framework from the licensing company. Starting a company from scratch, working on branding, operations, funding, and marketing—or buying a license for a pre-established company? Repair Services. Moving Services.

Payment Services 121

Payment Services Payment Methods Business Payments 121

Sales Hacker

SEPTEMBER 15, 2020

LeagueApps is the operating system for youth sports leagues and helps people to compete in a healthy and wholesome way. Key lessons learned in 10 years of top leadership [12:23]. LeagueApps is the operating system for youth sports leagues and helps people to compete in a healthy and wholesome way. We’re on iTunes.

Leadership 63

Leadership Payments Scale Payment Methods 63

SaaStr

JUNE 28, 2022

VCs operate in one of two modes — greed or fear. At least, just that one month during the funding process. Nondisclosure of loans and repayments of founder “debts” from proceeds, and/or other unusual payments to founders or other execs. And deals can fall apart here, when the deal isn’t quite as it seems.

Finance 271

Finance Technical Review CTO Hire New CTO 271

Intercom, Inc.

AUGUST 29, 2019

But that’s easier said than done, which is why we’ve published our new book Intercom on Sales : a deep dive into the many lessons we’ve learned about how selling works at scale, covering everything from hiring tactics to the needs of modern buyers to fundamental processes for forecasting and managing deals. We have a great sales force.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Payments has been around for thousands of years.

Scale 114

Scale Payment Services Payment Methods Sales Hiring 114

Baremetrics

DECEMBER 7, 2023

This post will guide you through the process of building scenario-based forecasts in a SaaS financial model. Other things to consider Loans Payment terms Annual plans 7. Copy your existing Operating Model values and formatting to the new 2020 Target tab. We will also show you how you can evaluate your new plan.

SaaS Payments 52

SaaS Payments Payment Services Sales Hiring Payments 52

Tom Tunguz

OCTOBER 24, 2021

Over the past seven years, she’s been responsible for scaling Stripe’s worldwide business operations. And then from 2004 to 2014, she was at Google and managed lots of different things, including the self-driving cars project, global sales and operations, and the business teams for checkout in Google Apps.

CTO Coach 125

CTO Coach Sales Hiring Sales Recruiting CTO Hire 125

Totango

JULY 15, 2022

To help make this process easier, Totango’s Detect Risk SuccessBLOC gives you instant visibility into customer signals and critical events, alerting you to proactively engage when needed. Customers grow more valuable over time, so it’s important to keep them satisfied and reminded of why they depend on your products and services.

Payment Methods 85

Payment Methods Payment Services Payments Payment Solutions 85

OPEXEngine

JUNE 9, 2020

In this third installment of our blog series ‘React, Adjust, Recover – Strategies for Professional Service Organizations During the COVID-19 Outbreak’, we focus on strategies to help businesses recover faster as restrictions begin to lift. So, what are some of those strategies for professional service organizations?

SaaS Payments 59

SaaS Payments Payment Services Technical Review Payment Methods 59

Subscription Flow

NOVEMBER 16, 2023

Subscription based and fixed pricing were two payment methods that had benefits but also major drawbacks such as: flexibility for the client as well as the company. Customers can pay according to the amount of a service they have used with consumption-based pricing. What is consumption based billing?

Pricing 52

Pricing Payment Features Payment Services Payment Methods 52

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

ChurnZero

AUGUST 14, 2020

Sales or Sales Operations. Customer Support/Service Software and Ticketing Systems. Customer support software manages and monitors customer requests, queries, and service-related matters. Customer Support/Service or IT Operations. Professional Services, Product, Development, Operations, or Marketing.

Payments 87

Payments Payment Solutions Customer Success Software Review 87

Intercom, Inc.

APRIL 4, 2019

So how did they go from product-market fit to actually scaling a sales org around a repeatable sales process? The self-service model requires little to no selling whatsoever, saving time, labor and resources for a growing startup. Reps manage the entire sales process from start to finish. What’s not to like? People are smart.

Scale 162

Scale Sales Hiring Underperforming Technical Team Payment Services 162

SaaStr

OCTOBER 6, 2023

They collect the payment online and take a 15% fee for every booking. Airbnb handles the payments and gets you a guest, and now your rent is covered for the next couple of months. All other products that came before Airbnb didn’t process payments. Let’s use Airbnb as an example. That’s it. You can imagine all of it.

Payment Methods 212

Payment Methods Startup Payment Solutions Sales Hiring 212

SaaStr

MARCH 31, 2022

What you’ll see in that cloud spend box is actually Gartner’s 2020 estimate for infrastructure as a service spending for companies, which was $50 billion. And if you also look at the platform as a service category, that’s also an additional $50 billion of spend, and that’s typically with those same vendors.

Scale 191

Scale Marketplace as a Service Cloud SaaS Payments 191

SaaSOptics

MARCH 1, 2022

They offer a broad view of a SaaS company’s financial operations. This speedy implementation, onboarding, and deployment process is a considerable advantage for finance teams trying to keep pace with their organization’s rapid growth. Strategic pricing for products and services isn’t decided on a whim.

Payment Solutions 52

Payment Solutions Payments Payment Services Payment Features 52

SaaStr

JUNE 20, 2019

In this session, the audience will learn about Adyen’s journey from a Dutch payments startup, to a global public company with more than 15 offices around the world working with large global companies like Facebook, Spotify, Uber and Microsoft. I mean payment cultures, payment habits are, yeah, different in every country all over the world.

Payment Methods 132

Payment Methods Merchant Services Payments Payment Services 132

SaaSX

JULY 26, 2020

You may be hesitant to add the overhead for what appear to be operational roles but in my experience the right people are revenue levers, helping you sell more, faster. Reports into: Sales leadership or sales operations. Reports into: Operations leadership (COO, Director of operations, CEO, etc).

Sales Recruiting 64

Sales Recruiting Technical Review Scale Startup 64

Intercom, Inc.

DECEMBER 31, 2019

Apple survived the death of Steve Jobs in October 2011 under the thoughtful stewardship of Tim Cook, and continued to essentially be the iPhone company, while branching into wearables and services. The ultimate failure of Siri to dominate the AI personal assistant game might come to be seen as its biggest miss of the decade. Rise of mobile.

Payment Solutions 259

Payment Solutions Payment Methods Software SaaS Payments 259