Intercom, Inc.

JANUARY 16, 2020

Andrey explains why embracing the professional services sector in a unique way has paid dividends. We also think about community and consultants and professional services as an ecosystem around our product. Embracing professional services as a distribution channel. So our platform is also built for them to use. Andrey: Exactly.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

Sales Hacker

FEBRUARY 12, 2021

Onboarding: When choosing a new enterprise CRM, look how easy it is to transition from your old solution and what does that onboarding process looks like. An established marketplace is a sign that you’ll have the integrations you need in the future. 10 best enterprise CRM solutions for 2021.

Payment Solutions 84

Payment Solutions Enterprise Scale Payments 84

Sales Hacker

JUNE 23, 2020

Leah has been a pioneer for customer experience practices for the last two decades, focusing her work on putting customers at the heart of SaaS and service-based technology organizations. What if I did this at scale? Where it gets scary is, like, you want to scale. That’s where they start getting onboarded.

Scale 67

Scale Sales Hiring Technical Review Customer Success 67

Casey Accidental

OCTOBER 18, 2021

Growth: tuning the product experience so more people can connect to the current product’s value prop e.g. Uber improving driver onboarding. Scaling work: tuning the underlying technologies or process to help the product and team continue to be effective e.g. Uber rearchitecting its data pipelines.

Technical Advisors 140

Technical Advisors Technical Review Scale Marketplace as a Service 140

SmartKarrot

AUGUST 13, 2021

Help to onboard new clients and introduce them to relevant people in the organization and the broader ecosystem of useful contacts. Thought leadership for best practice and other useful insights into product development and scaling tech start-ups. Ensure a high level of impact and client satisfaction with the services rendered.

Customer Success 10

Customer Success Scale Consulting Marketplace as a Service 10

SmartKarrot

MAY 13, 2021

Lead and scale a team of high-performing Customer Success Managers. Work collaboratively across departments to ensure customers are aware of all LeagueApps programs and services beyond the core platform. Expand the footprint in current customer accounts by driving product adoption and up-sell opportunities of licenses and services.

Customer Success 10

Customer Success Technical Review Marketplace as a Service Scale 10

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. His background spans leading customer success, onboarding, support as well as training and education teams.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

SaaStr

MAY 15, 2020

Finally, before YesWare, she was VP of Sales @ Engine Yard, where she tripled monthly recurring revenue, over the course of her 3+ year tenure, in 3 key leadership roles. So, our products and services are around how can we help companies utilize open source more effectively, more securely, more responsibly, as well as contribute.

Sales Hiring 195

Sales Hiring Scale Technical Review Outsourcing Services 195

Unbounce

JUNE 16, 2020

With a $60 billion market in which to grow, these companies recognize that smart use of partnership channels can help them scale up while creating a win-win-win ecosystem for the company, the partner, and the customer. These are often built with agencies, consultants, and managed-service-providers (MSPs) in mind. Effective Scaling.

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

OpenView Labs

SEPTEMBER 3, 2020

Culture helps a company define itself, attract the right team members and customers, and differentiate in the marketplace. Culture is also tricky because there’s no one-size-fits-all way to define, cultivate or scale it. Use This Onboarding Checklist. The key to scaling your culture is curiosity.

Scale 98

Scale Scaling Underperforming Technical Team Company Culture 98

SaaStr

SEPTEMBER 27, 2019

268: Ryan Bonnici is the CMO @ G2, the company that allows you to get the right software and services for your business with over 897,000 user reviews to help you make smarter buying decisions. How you can tailor onboarding to customers. But it doesn’t really scale when you’re selling to the masses.

Sales Hiring 131

Sales Hiring Sales Recruiting Scale Software Review 131

SaaStr

JUNE 10, 2020

And if you’re at HR, how do you optimize onboarding? We saw McDonald’s, they started separating their arches and really trying to do public service announcements around social distancing. We certainly can’t do thought leadership round tables in person, and we can’t do the sporting events. And we did that.

Travel 176

Travel Marketing Scale Outsourcing Services 176

Sales Hacker

APRIL 6, 2022

Sales teams often struggle with configuration of price quotes when dealing with complex products or services or large product catalogs. With Configure Price Quote (CPQ) software , companies of any size can achieve scale and overcome the above obstacles. What is CPQ? CPQ stands for Configure Price Quote. 5 benefits of CPQ software.

Scale 93

Scale Software Review Marketplace as a Service Outsourced Development 93

SmartKarrot

MAY 30, 2022

Create and execute a talent strategy that recruits, onboards, and develops diverse talent. Provide thought leadership to shape CSM group at the business, regional and global level. Set quarterly objectives and key results across quality, adoption, and CSAT. Identify and assess risk factors to accounts and orchestrate interventions.

Customer Success 3

Customer Success Marketplace as a Service Scale Consulting 3

SaaStr

NOVEMBER 7, 2019

Romain Huet : Of course, besides the brand I mentioned earlier like, Google, Apple and Facebook, and so on, a lot of marketplaces also like Uber and Airbnb they tend to think of themselves as platform because they have the buyers and the sellers connecting to each other. Let’s start with our five key steps. Romain Huet : Right.

Payments 120

Payments Merchant Services Payment Solutions Payment Services 120

SaaStr

NOVEMBER 21, 2020

What is the right way to onboard them? Rob Gonzalez: Operationally, I look at, in particular, my experience at Endeca, but also another startup that sold to pharmaceutical companies and other life sciences businesses and financial services companies called Cambridge Semantics. You might sell it through Facebook marketplace.

SaaS Payments 261

SaaS Payments Scale Payment Services Payment Solutions 261

SaaStr

JULY 11, 2019

It may seem like a simple decision, but there is a lot of complexity in a two-sided marketplace where people are expecting to get paid. The marketplace was doing well. Back in those days, I was really inspired by the eBay model of a marketplace where it was a bidding auction approach. We looked at the numbers. It was healthy.

Scale 117

Scale Marketplace as a Service Sales Recruiting Scaling 117

Sales Hacker

SEPTEMBER 2, 2020

And to facilitate that their website shows some of the services they provide with a vague “get in touch” option and no pricing listed. Once Xactly knew their numbers, they were able to save equity and use venture debt as they scaled towards IPO. Their goal is very clearly to get you into a conversation with a rep. ACV and $17M ARR.

Scale 108

Scale Outsourcing Services Sales Technical Review 108

Totango

MARCH 29, 2022

So how can companies get a grasp on designing and maintaining all customer journeys while taking proactive measures to scale retention and growth? Allow Automation to Scale Customer Engagements. This is achieved through a number of features such as ready-to-go templates that can be found in the customer journey marketplace.

Engagement 93

Engagement Scale Marketplace as a Service Retention 93

yoursales

JANUARY 28, 2022

With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. StoryDimensions - Capture, Develop and Deliver Customer Stories … at Scale. StoryDimensions - Capture, Develop and Deliver Customer Stories … at Scale. Mimiran – More Leads and More Deals for SMB Services Business.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

Sales Hacker

OCTOBER 7, 2021

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Bringing Sales & Leadership with Heart and Ladies Happy Hour to the sales community. Anita Nielsen. Anita Nielsen is a best-selling author and sales performance coach. Cassie Young.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Intercom, Inc.

NOVEMBER 14, 2019

It’s time to start thinking about retention at scale and bring onboard a customer success team. That’s exactly how Yelp approached its growth journey, under the leadership of Senior Vice President and General Manager of Local Revenue Kayti Sullivan. We love the marketplace you’ve created.’”. We love you.

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

Andreessen Horowitz

APRIL 9, 2024

A great way to look at this is through the lens of buyer psychology and the way that products and services get procured in the modern market. People are not buying technology products and services in isolation anymore. But the wins that actually happen, they happen due to the work of sales leadership and sales people.

Scale 118

Scale Technical Review AI Sales Hiring 118

SaaStr

APRIL 3, 2019

So tell me, how did you make your way into the world of startups and come to be CRO for one of the fastest scaling, I think it’s eighth fastest scaling of all time in Flexport. So we never should have even been a, we’re in multi sided marketplace. And the reality is we’re in a service business.

Scale 100

Scale Sales Hiring Systems Review Marketplace as a Service 100

Sales Hacker

DECEMBER 8, 2020

The keys to great leadership [18:24]. Leveraging the next generation of artificial intelligence, the platform allows sales reps to deliver consistent, relevant and responsible communication for each prospect every single time, enabling personalization at scale previously. Subscribe to the Sales Hacker Podcast. We’re on iTunes.

Scale 98

Scale Sales Hiring Sales Recruiting Technical Review 98

SaaStr

AUGUST 15, 2020

We’ve got everything from self-service all the way up to the enterprise. So how we accomplish something at the enterprise level in a one to few or a one-to-one or a one to few is very different to how you would accomplish it in a self service model. I don’t know anyone right now. Nick Mehta: That’s great.

Payment Methods 201

Payment Methods Merchant Services Scale Payments 201

OpenView Labs

MAY 12, 2020

loyal customers, how the company differentiates its brand in the marketplace, and why they founded a thriving user community. Small businesses or teams who adopt it self-service. Getting to a high level of specificity in their key content—like onboarding emails—enables them to connect effectively with prospects and users.

Underperforming Technical Team 98

Underperforming Technical Team Marketing Scale B2C 98

SaaStr

MAY 14, 2023

Algolia went from zero to seven figures in revenue in 12 months, and the launch of their search as a service product, and grew pricing from $19 a month to $100,000, which sounds amazing. web services. We didn’t see that we were ready to really scale faster soon enough. Next up, we’ve got Nicolas Dessaigne.

Sales Hiring 239

Sales Hiring Sales Recruiting Scale Payment Methods 239

Chargify

AUGUST 17, 2017

At least at some small scale. You can use those patterns to help inform product decisions and identify areas that may need improvements such as onboarding, support, and sales processes. Leadership should then make it clear to every department how each employee plays an important role in helping customers succeed with your product.

Scale 53

Scale Sales Hiring SaaS Artificial Intelligence 53

yoursales

NOVEMBER 8, 2023

With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. That's why you'll see that a number of the tools on our list below are not pure email verification services, and others are very much pure. It's one of the most simple and powerful CRMs around to set up - all you gotta do is add data.

Scale 52

Scale Sales Recruiting Sales Outsourced Development 52

SaaStr

AUGUST 6, 2019

Tradeshift Buy, which is essentially what we call private marketplaces. Think about it like Amazon or eBay, but instead of being for you and I, it is the Fortune 500 companies of this world that use it, companies like Unilever going and buying [produced 00:04:02] enzymes, ingredients, on our private marketplace technology.

Payment Solutions 147

Payment Solutions Payments Outsourcing Services SaaS Payments 147

yoursales

DECEMBER 19, 2022

With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. Story Chief makes it a lot easier to generate inspiring thought leadership content and distribute it to blogs, social networks, influencers, email marketing software and more. In a market of one you would personalise everything.

Scale 86

Scale Sales Recruiting Sales Outsourced Development 86

Point Nine Land

OCTOBER 22, 2019

How Clio grew from a lifestyle business into a legal tech juggernaut From bootstrapping growth to securing a $250 million funding round, Clio is a lesson in how to scale a company without abandoning its roots. Both Jack and Rian had tech backgrounds and at the time were providing consulting services to the legal industry.

Technical Review 40

Technical Review Scale Sales Hiring Business 40

SaaStr

JUNE 16, 2020

I was an account executive covering financial services vertical and covering in New York. Adnan Chaudhry: We’re doing sales leadership, all hands calls with customer service and support and sales every single week. That visualization, we’ve just opened up the marketplace. We learned from that early on.

Sales Hiring 160

Sales Hiring Scale SaaS Payments Payment Services 160

SmartKarrot

AUGUST 5, 2021

In recent years, Product Operations roles have evolved to include: Operations, Technical Ownership, Product Strategy, Project Management, Customer Success , and Professional Services. Products can be software, hardware, or even services. Like what you are reading? Sign up for our newsletter. contact-form-7].

Scale 10

Scale Marketplace as a Service Product Marketing Software Development 10

SmartKarrot

JUNE 11, 2023

There are different products, such as Jira Software for dev teams, Jira Work Management for business teams, Jira Service Management, Confluence, Bitbucket, and Opsgenie. Jira’s marketplace provides many add-ons and extensions to support further functionalities. As one can imagine, implementing these tools can be an overwhelming task.

Software Review 10

Software Review Software Systems Review Traceability 10

Intercom, Inc.

MARCH 22, 2018

Fast forward to today, and Eventbrite is the world’s largest self-service event ticketing and registration platform – processing more than 3 million tickets each week. Going back a bit, Brian was a co-founder at SkillSlate, a local services marketplaces similar to Thumbtack. We raised a $1.5-million

Marketplace as a Service 189

Marketplace as a Service Scale Payment Solutions Payment Services 189