SaaStr

JANUARY 6, 2021

How do you scale a company based that can be collaborative for everyone in your org — from finance to marketing? When Howie first started the company, they made the commitment to make the product experience more intuitive without taking away from the elegance of the onboarding experience. Have a good balance of patience and impatience.

Scale 183

Scale Software Review Scaling Sales Hiring 183

SaaStr

MAY 5, 2022

With scale, though, these priorities can change. Principle #4: At Scale, Focus is Critical. In the same way, the focus of sales leadership will become more tantamount as organizations grow. And with even more scale, determining whether to sell upstream (enterprise) or downstream (SMB) might prove challenging.

Scale 202

Scale Sales Hiring Scaling Sales 202

Intercom, Inc.

AUGUST 15, 2018

He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. Here are five quick takeaways: Management and leadership aren’t one and the same. Short on time?

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

SaaStr

APRIL 1, 2023

The keys to customer success are: Onboarding Most small business owners aren’t super tech-savvy. It’s essential to drive the onboarding process so SMBs have a great experience. The key takeaways for SMBTech companies to scale in today’s economy are: Now is a great time to build for SMBs. Building community can be a superpower.

Scale 182

Scale SMB Merchant Services Payment Methods 182

SaaStr

JULY 20, 2022

generate momentum, they will inevitably need to scale up. For whatever reason, the company is ready to exit startup status and prepare to scale-up. Dave Kellogg, Executive-In-Residence at Balderton Capital, breaks down the most common mistakes companies make when going from startup to scale-up. Be realistic in self-assessment.

Scale 179

Scale Technical Advisors Sales Hiring Technical Review 179

SaaStr

AUGUST 10, 2022

Khusid explains the company’s ability to perfect the user experience to such a horizontal group with its attention to data and feedback: “From the very beginning, we were focused on data points that were coming from our users and customers…we look at data points at scale. So why did it take so long to grow so explosively? Key Takeaways.

Sales Hiring 191

Sales Hiring Scale Company Culture Leadership 191

SaaStr

DECEMBER 14, 2022

Yamini Rangan, CEO at HubSpot, has many insights on how to serve SMB customers at scale. But because SMBs are rarely digital-first, their recent challenges allowed HubSpot to leverage their years of experience in marketing automation, as it became a core feature of how these companies worked to scale. Balanced Growth Drivers.

Scale 207

Scale SMB Scaling Innovation 207

Intercom, Inc.

APRIL 20, 2021

Here are three ways to know if it’s time to invest in customer support operations (if you’re looking to scale, it probably is), and a few simple things your organization can do to get started. You’re not scaling as quickly as you’d like. Sound good? What is customer support operations?

Scale 156

Scale Customer Support Scaling Headcount 156

SaaStr

JANUARY 30, 2023

Building revenue operations to support sales Deel had onboarded nearly 100 clients, reports showed good traction, and it was time to leverage this opportunity. Deel scaled the sales team from two to 250 account executives, but issues with productivity and enablement of the account executives cropped up. Trust the process.

Sales Hiring 210

Sales Hiring Payment Services SaaS Payments Scale 210

OpenView Labs

NOVEMBER 9, 2021

Ultimate Guide to B2B Sales and Hiring and Management : Whether you’re a first-time sales manager looking for leadership tips or you’re working out how to adapt to a remote sales life, we’ve got you covered. We also walk you through all the classic stuff, like hiring, compensation, onboarding etc. Scaling SaaS Sales.

Scale 91

Scale Sales Hiring Scaling Technical Review 91

SaaStr

OCTOBER 17, 2022

ChurnZero Chief Customer Officer Alli Tiscornia explains why earlier is better, and how to build a CS team that scales for the future. You can figure it out with your leadership team and a whiteboard. Scaling your customer success team. technical onboarding vs contract negotiation) early on. Why start early? Just do it.

Customer Success 209

Customer Success Sales Hiring Scale Leadership 209

SaaStr

MARCH 10, 2020

Rely on your success, know you are doing something right and scale faster. We’ve scaled it pretty far pretty quickly. And we’re coming to a scale now where this is starting to break. And it turned out that the need for our technology scaled much further than we thought it would. So you scaled back to scope?

Scale 189

Scale Sales Hiring Sales Recruiting Scaling 189

SaaStr

JULY 31, 2020

For us, that means including a clear understanding of the challenges and obstacles facing AEs, SDRs, CSMs and Revenue leadership. No doubt, Chorus provides this at scale. There is an increased urgency in business – more risk, more potential, more importance on onboarding and customer success,” said Benton. .

Scale 339

Scale Artificial Intelligence Payments Payment Services 339

SaaStr

FEBRUARY 25, 2022

At a time when enterprise SaaS is gaining game-changing momentum, it presents a promising opportunity for companies to redefine the rules of work and scale exponentially—by hiring more freelancers. . This remote freelance team has been one of the biggest driving factors for UpWork’s scaling business. . Adapting to perpetual change.

Scaling 172

Scaling Artificial Intelligence Company Culture Innovation 172

Totango

NOVEMBER 5, 2021

MH : Well, it all started off on big sticky notes, just trying to figure out how we wanted our customers to experience their onboarding journey. TC : We get the highest rates on our onboarding campaigns. What helped you build your customer journey map and what were the main factors you took into account?

Scale 110

Scale Engagement Scaling Strategy 110

Intercom, Inc.

JULY 11, 2019

In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. If you’re a leader, he says, don’t try to scale your job. Scaling support as you grow. You might say it’s one of the strongest advantages a startup has. Michael Redbord has an answer for that.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

Valuize Consulting

MAY 4, 2022

Rally Your Organization Around A Strong CS Scale Strategy. As revenue and customers grow, leaders quickly, and sometimes painfully, learn that they need to adopt a proactive approach to their customer engagement and lifecycle that enables their long tail customers through a powerful Scale strategy. Identify Your North Star Metric.

Scale 52

Scale Customer Success Scaling Strategy 52

SaaStr

OCTOBER 10, 2019

Freemium can help software companies gain users quickly—but what happens when it’s time to scale back or up? Join Joaquim Lecha, CEO at Typeform, and Christoph Janz, Managing Partner at Point Nine, as they delve into freemium at scale. The second one is customer feedback at scale. Want to see more content like this?

Scale 130

Scale Scaling Payment Methods SaaS Payments 130

Totango

NOVEMBER 5, 2021

MH : Well, it all started off on big sticky notes, just trying to figure out how we wanted our customers to experience their onboarding journey. TC : We get the highest rates on our onboarding campaigns. What helped you build your customer journey map and what were the main factors you took into account?

Scale 84

Scale Engagement Scaling Strategy 84

SaaStr

JANUARY 19, 2022

Leadership at Vimeo began to observe that the users coming to the platforms weren’t the creators and artists they initially targeted –– there was a notable increase in small businesses and marketers using the platform. . It wasn’t happening at scale because it was too hard, but there was a real desire. Key Takeaways.

B2C 189

B2C B2B Enterprise Leadership 189

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. In this talk, Claire will share these and other lessons for scaling high-growth organizations. Manual processes first. Names stick.

Scale 148

Scale Payment Services Payment Methods Scaling 148

Sales Hacker

NOVEMBER 10, 2023

” This metric gauges the duration for users to realize the benefits, measuring onboarding efficiency. Measuring “Time to Value”: Quantifiable Benchmark: This metric provides a benchmark for onboarding efficiency. Provide a flawless onboarding experience Not smooth – flawless.

VP of Engineering 93

VP of Engineering Scale Outsourced Development AI 93

Intercom, Inc.

OCTOBER 22, 2020

Customer expectations are higher than ever, and this acts as a forcing function, inspiring companies to think about their customers’ entire journey from acquisition to onboarding and support. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Strategy and leadership.

Leadership 218

Leadership AI Scaling Engineering 218

CustomerSuccessBox

JULY 2, 2019

Several studies have shown that successful customer onboarding is one of the most crucial pieces to make a customer renew their contracts in future. Though every company will have a different customer onboarding process as per their requirements but there are some basic things every B2B SaaS company should follow.

Onboarding 66

Onboarding B2B SaaS Scale 66

Totango

NOVEMBER 5, 2021

MH : Well, it all started off on big sticky notes, just trying to figure out how we wanted our customers to experience their onboarding journey. TC : We get the highest rates on our onboarding campaigns. What helped you build your customer journey map and what were the main factors you took into account?

Scale 62

Scale Engagement Scaling Strategy 62

Incredo

OCTOBER 2, 2019

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Scale 131

Scale Scaling SaaS Business 131

SaaStr

AUGUST 24, 2022

Will this product scale? They must be communication and collaboration masters as they will be at the crossroads of product, leadership teams, and customers. Set a vision for your product, be transparent about that vision, and bring customers onboard. Will this company still be around in two years? Is this product sustainable?

Revenue 204

Revenue Software Review Leadership Branding 204

User Pilot

AUGUST 30, 2023

Product management and leadership From the struggle to balance innovation and market fit to maintaining a customer-centric approach to product development and navigating talks with business partners, product leaders face many challenges. Product management and leadership speakers. leadership to uphold your customer-centric focus.

Scale 105

Scale AI Growth Hacking Innovation 105

SaaStr

MARCH 19, 2019

Niall Wall, Box SVP of Business and Corporate Development alongside Vicki Lin, Stripe’s Head of Ecosystem and Cecilia Stallsmith, Slack’s Director of Platform Marketing discuss scaling your revenue via indirect channels and platform ecosystems. You can create whatever combined word you’d like for that to be the case.

Payments 117

Payments Scale Scaling Revenue 117

SaaStr

MAY 3, 2023

Scaling a company comes with all kinds of hiccups and failures. Sometimes the best way to avoid hard-to-fix mistakes is by hearing how other people flubbed it while they were scaling. Take the time to create onboarding documents showcasing your company values and the expected behaviors leaders must align with to uphold those values.

Sales Hiring 164

Sales Hiring Scale Pricing Customer Success 164

SaaStr

FEBRUARY 21, 2024

They go through their onboarding programs and know the policies. Customers should be in onboarding campaigns, and once they’ve reached a usage goal, they should be moved into another campaign. There are usually 10-12 segments, so it’s a great alignment exercise with leadership. At Drata, they get a SOC 2 before selling a SOC 2.

AWS 190

AWS Scale Sales Hiring Marketing 190

ChurnZero

JANUARY 20, 2022

As a Customer Success leader, you know you should invest more time and resources into planning and executing the long-term initiatives your team needs to scale. Using HelloCCO’s Post-Sale SCALING Framework, Rod breaks down how you can anticipate future needs, evaluate opportunities, and prioritize your strategic initiatives.

Scale 52

Scale Sales Hiring Scaling Sales 52

Valuize Consulting

OCTOBER 26, 2021

In this article, we outline how to build a measurement framework around a strong set of metrics that will effectively measure the impact of your digital engagement program and optimize your scale engine for sustainable growth. Proving The ROI Of Your Digital Scale Engine. Set Expectations From The Start.

Scale 52

Scale Engineering Engagement Scaling 52

Intercom, Inc.

MAY 18, 2018

There’s a key turning point for your hiring strategy in a rapidly scaling team or organization. We’ve since scaled to more than 35 in Dublin the past 2 years – and 110 globally in the first half of 2018. Scaling up your hiring strategy. Just after I joined the team, we started to scale very quickly.

Strategy 222

Strategy Construction Customer Support Scaling 222

SaaStr

JULY 18, 2023

In this session, CEO and Founder Christina Cacioppo, and GM of EMEA Andrew Foley, reveal the strategies that have propelled Vanta’s remarkable scaling success despite the constraints of the capital-restricted environment. With a multi-billion dollar valuation and a trajectory to double growth annually, Vanta is seizing the spotlight.

Strategy 201

Strategy Scale Sales Hiring Startup 201

ChurnZero

JANUARY 25, 2024

Scaled customer success roles This role is starting to carve out its own space and made a huge splash in 2023. With limited budgets for tools and talent, all companies are looking to identify how to scale their customer success teams. How are customer success leadership roles and skillsets evolving in 2024?

Customer Success 52

Customer Success Sales Recruiting Sales Hiring Scale 52

Valuize Consulting

DECEMBER 20, 2023

From digital customer success to enhancing customer intelligence, here are the year’s most popular pieces of customer success content and thought leadership from the Valuize content library. Watch Webinar 2. Play Episode 6. Watch Webinar 9.

Scale 52

Scale Operational efficiency. Customer Success Innovation 52