FastSpring

JUNE 22, 2022

We don’t have to look far to find examples of B2B SaaS companies that have found traction using a self-service or product-led motion. I was recently interviewed by my friend Steve Lurie, who’s the Chief Engagement Officer of B2B Rocks. And that decision shapes their product and sales processes for the life of their company.

B2C 148

B2C Payments SaaS Payments B2B 148

FastSpring

SEPTEMBER 16, 2022

In two one-hour interviews, FastSpring sales leaders Todd Stellfox and Tony Markov each interviewed Kurt about pricing strategies that work in volatile markets and beyond. Stream both interviews below and see highlights from each. How to Price a New Product. About Our Presenters. Kurt Smith, Chief Product Officer at FastSpring.

Pricing 146

Pricing Payment Solutions Payment Services SaaS Payments 146

Stax

MAY 30, 2024

While remote work is all the rage these days, there is still very much a need for on-site services, particularly industries like construction, healthcare, utilities, and telecommunications. This is where field service management (FSM) come in. Who needs my service? – Who are the customers already doing business with you?

Payment Solutions 88

Payment Solutions Payment Services Merchant Services SaaS Payments 88

User Pilot

DECEMBER 7, 2023

It will also guide you through uncovering and harnessing these insights in your SaaS business. TL;DR Data-driven insights are the conclusions reached from analyzing raw data and identifying the patterns and trends in them. This article explores what data-driven insights are and why they are important. What are data-driven insights?

Payment Methods 105

Payment Methods SaaS Payments Data Payments 105

Natalia Luneva

JANUARY 13, 2021

Existing customer renewal is a high priority for 59% of SaaS companies and a medium priority for 27%. This article will answer the main questions that SaaS founders and market ers have about losing SaaS customers, in other words, user churn: What is SaaS churn definition and why lowering it matt ers?

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

How To Buy Saas

DECEMBER 1, 2020

SaaS is a global software solution created by different businesses in order to improve human activities in a matter of clicks. SAAS is also abbreviated as software as a service. In this saas marketing strategy guide, we are going to tell you everything about saas marketing. What is SAAS marketing?

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

ProfitWell

AUGUST 18, 2020

Reliance told her that she would need to buy-out the remainder of her two years in one lump sum payment, plus the interest the company would lose over those two years, and she would have to pay an additional hefty administration fee too. The administration fee alone totaled nearly three of her monthly payments.

SaaS Payments 111

SaaS Payments Payment Methods Outsourced Development Underperforming Technical Team 111

User Pilot

MAY 6, 2024

This article focuses on user profiles in the SaaS context. Demographic information like age, gender, location, and income helps tailor services for different population segments. Transactional data on purchases, plans, and payments enables revenue analysis, recommendations, and frictionless buying experiences.

Payment Methods 105

Payment Methods SaaS Payments Payment Solutions Payments 105

Buffer Resources

JANUARY 15, 2024

Interview them. " Her favorite example of a B2B brand putting this mantra into practice is the payments infrastructure provider Paddle and their content marketing project Paddle Studios.    To really get to know your customers, Short suggests that brands "survey them. Learn their language. Listen intently.

B2B 138

B2B Technical Advisors SaaS Payments Underperforming Technical Team 138

FastSpring

DECEMBER 7, 2023

Full Interview: Audio Only Full Interview: Video 3 Mergers and Acquisitions Insights From Carl Hargreaves 2 Main Reasons Brands Acquire Other Companies While there may be any combination of features about a business that make it attractive to buyers, it usually boils down to two main reasons a buyer is looking to buy in the first place.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

OPEXEngine

OCTOBER 19, 2020

Member Spotlight Series: An Interview with Dominic Ballinger, Director of FP&A and Integration at Sage. Small to mid-sized service companies. Do you have any best practices in the current environment that you’d like to share with your peers in the SaaS and software community? . “We

SaaS Payments 81

SaaS Payments Payment Services Payment Solutions Payments 81

FastSpring

JANUARY 26, 2024

Jake, Head of Customer Success for Sideways 6, explains that the current trend is to measure their success through the customer’s success, with CS being an integral part of impacting the entire business. How CS impacts your ARR, product value, and marketing. And much more! Jump to highlights. Sign up for a free trial or schedule a demo today.

Customer Success 158

Customer Success VP of Engineering Payments Payment Methods 158

User Pilot

AUGUST 10, 2023

It’s best to send transactional NPS surveys: During the onboarding process to get insights into the customer experience. Upon a customer service call to measure customer satisfaction with the help received. Invite passives to interviews to learn more about their expectations. Video calls work best for this sort of interview.

SaaS Payments 97

SaaS Payments Payment Solutions Software Review Interviewing 97

FastSpring

JANUARY 8, 2019

They also offer Fulfillment by Amazon, where they handle the fulfillment process for your business at extra cost. A security mechanism that determines if a payment account has sufficient funds to complete a given transaction. The operations of a business including sales tax, VAT filings, billing, order processing, and online payments.

Payment Methods 82

Payment Methods Merchant Services Payment Services Outsourcing Services 82

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I But really excited about this interview. Jump to video.

Scale 157

Scale Sales Payment Methods Merchant Services 157

Payrix

JUNE 25, 2024

Embedded Finance is more than just a buzzword; it represents a fundamental shift in how financial services are delivered and consumed today. Ian Hillis, Head of Growth at Worldpay for Platforms discusses this new term and what the opportunity may await software providers on our latest episode of PayFAQ: The Embedded Payments podcast.

Payments 100

Payments Payment Solutions Finance Embedded Payments 100

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. Dopple’s earliest customers are already seeing a 40% increase in conversions, and 71% of their visitors interact with 3D-enabled products. It starts with self service.

Payment Methods 147

Payment Methods Marketing Payments SaaS Payments 147

Baremetrics

MARCH 31, 2020

In this article, we’re going to break down a simple three step process you can use to analyze your churn. Churn analysis is the process of using data to understand why your customers have stopped using your product or service. This approach works well in the early stages of your SaaS company. Short, clear and simple.

Churn 122

Churn SaaS Payments Pricing Payment Services 122

Sales Hacker

SEPTEMBER 16, 2019

Inside sales may be used by any sales team, but it’s one of the top sales models in B2B, especially for SaaS and tech. Outside sales is the sales of products and services through in-person, face-to-face interactions. Armed with today’s sales enablement tools, Skype, and Zoom, a large portion of the job can be done from the office.

Sales Hiring 95

Sales Hiring Scale Sales Recruiting Payment Methods 95

OpenView Labs

JUNE 16, 2020

Related: The Recession Planning Framework for SaaS Startups. Improvement : The product substantially improves your buyer’s processes or performance: Get better / be better. Adjust your pricing model to accept deferred payments for highly-impacted industries. Exclusivity : Your product cannot easily be copied.

Sales Hiring 81

Sales Hiring Sales Recruiting SaaS Payments Underperforming Technical Team 81

Buffer Resources

JANUARY 15, 2024

Interview them. " Her favorite example of a B2B brand putting this mantra into practice is the payments infrastructure provider Paddle and their content marketing project Paddle Studios.    To really get to know your customers, Short suggests that brands "survey them. Learn their language. Listen intently.

B2B 87

B2B Technical Advisors SaaS Payments Underperforming Technical Team 87

User Pilot

JANUARY 15, 2021

The Best Product Analytics Tools for SaaS. Product analytics is the process by which you collect, inspect and analyze data about users’ interactions with your product. In the SaaS world, the overwhelming majority of your users’ interactions with your company take place through your product. But look out for vanity metrics !

SaaS Payments 90

SaaS Payments Payment Solutions Payments Underperforming Technical Team 90

Natalia Luneva

JANUARY 13, 2021

Existing customer renewal is a high priority for 59% of SaaS companies and a medium priority for 27%. This article will answer the main questions that SaaS founders and market ers have about losing SaaS customers, in other words, user churn: What is SaaS churn definition and why lowering it matt ers?

SaaS Payments 52

SaaS Payments Payment Methods Churn Payment Services 52

Chart Mogul

AUGUST 30, 2019

The problem with SaaS is getting people to see the value in your product. In this guide, I’ll cover why one of the biggest problems impacting the growth of your SaaS company is churn. As a general rule of thumb, the higher the rate of consumption the more value they are seeing from your service. Source: HBR.

SaaS Payments 55

SaaS Payments Payment Methods Scale SaaS 55

Sales Hacker

SEPTEMBER 10, 2020

We analyzed the data from over 502 B2B sales teams and hosted interviews with dozens of market leaders. more of their time browsing SaaS sites. Or perhaps you can handle a lot of the onboarding and customer success process online. New processes and modes of thinking are going to be crucial in the era after COVID.

Sales 77

Sales B2B Payment Methods SaaS Payments 77

How To Buy Saas

SEPTEMBER 25, 2024

Nowadays, everyone is after making things “Pinteresty”, and this trend is taking over all the major social media platforms. Also, the term “Pinteresty” has become so trending that it is almost inching towards becoming common. Its registration process can seem complicated for beginners.

Payment Methods 52

Payment Methods SaaS Payments Payments Payment Services 52

Chart Mogul

AUGUST 30, 2019

The problem with SaaS is getting people to see the value in your product. In this guide, I’ll cover why one of the biggest problems impacting the growth of your SaaS company is churn. As a general rule of thumb, the higher the rate of consumption the more value they are seeing from your service. Source: HBR.

SaaS Payments 52

SaaS Payments Payment Methods Scale SaaS 52

User Pilot

JULY 21, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. User Feedback & Product Improvement : Actively solicit user feedback through surveys , in-app feedback tools, and user interviews.

Retention 52

Retention Payments Payment Methods Payment Services 52

User Pilot

JULY 20, 2024

Nevertheless, to give you an idea of the role’s main duties, here are the core tasks for a retention specialist working in SaaS: Proactive User Engagement & Churn Prevention : Identify at-risk users based on specific metrics (e.g., While a bachelor’s degree can be beneficial, it’s not always required.

Retention 52

Retention Payment Methods Payment Solutions Payments 52

Chart Mogul

DECEMBER 20, 2019

We also updated our popular SaaS Metrics Refresher email course. After enabling our customers to bring in data from the App Store, the Google Play integration completed our mobile analytics suite and allowed customers running mobile apps to get a complete picture of their business. Q2 (April-June). Q4 (October-December).

Technical Review 52

Technical Review Payment Methods SaaS Payments Payments 52

Chart Mogul

DECEMBER 20, 2019

We also updated our popular SaaS Metrics Refresher email course. After enabling our customers to bring in data from the App Store, the Google Play integration completed our mobile analytics suite and allowed customers running mobile apps to get a complete picture of their business. Q2 (April-June). Q4 (October-December).

Technical Review 52

Technical Review Payment Methods SaaS Payments Payments 52

User Pilot

JULY 28, 2024

Nevertheless, to give you an idea of the role’s main duties, here are the core tasks for a retention specialist working in SaaS: Proactive User Engagement & Churn Prevention : Identify at-risk users based on specific metrics (e.g., Embrace a customer-centric mindset: Let’s say you’re working for a SaaS company.

Retention 52

Retention Development Team Review Sales Hiring Software Review 52

User Pilot

JULY 28, 2024

For instance, a retention specialist at a high-growth SaaS startup might focus on building relationships with early adopters and providing personalized onboarding support, while one at a large enterprise might focus on analyzing churn data and developing targeted retention campaigns.

Retention 52

Retention Payment Solutions Sales Recruiting Development Team Review 52

User Pilot

JULY 11, 2024

Nevertheless, to give you an idea of the role’s main duties, here are the core tasks for a retention specialist working in SaaS: Proactive User Engagement & Churn Prevention : Identify at-risk users based on specific metrics (e.g., reduced login frequency, feature inactivity) and proactively reach out to understand their challenges.

Retention 52

Retention Sales Hiring Payment Methods Payments 52

User Pilot

JULY 25, 2024

Nevertheless, to give you an idea of the role’s main duties, here are the core tasks for a retention specialist working in SaaS: Proactive User Engagement & Churn Prevention : Identify at-risk users based on specific metrics (e.g., Embrace a customer-centric mindset: Let’s say you’re working for a SaaS company.

Retention 52

Retention Sales Hiring Development Team Review Software Review 52

ProfitWell

MAY 8, 2020

Listen wherever you get podcasts: How is B2B SaaS growth trending over time? ??7 How are churn and new revenue trending over time? Now, what's happening in B2B SaaS news? Jay Nathan , B2B SaaS retention, expansion, and scaling expert, says: “We are all in sales.”. I'll tell ya just why.). 7 day +0.41% | ??

Scale 52

Scale Payment Solutions Payments SaaS Payments 52

SaaStr

JULY 8, 2020

Jason Lemkin: Well, we admire, but also she’s very early in the micro VC trend. I will tell you how many COs I’ve talked to that say, “I’ll come to SaaStr, but I don’t want my series B or series C VC interviewing me,” which is sort of interesting. Aileen Lee: Oh, God. Aileen Lee: Oh, God.

Investment 187

Investment Technical Review Part-Time VPE Development Team Review 187