User Pilot

JULY 27, 2023

The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. UX Designer: Responsible for understanding the unique needs and requirements of SaaS users and designing the user interface and experience of SaaS products.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

User Pilot

JUNE 28, 2023

Kommunicate drives sales-less product adoption through product experiments and tracking adoption rates with Userpilot. Platformly uses a progress bar and empty state CTAs to simplify the onboarding process for their complex product. Split-test your upsell pop-ups to maximize expansion revenue. Get a demo now!

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

FastSpring

MARCH 27, 2023

Founded in 2019, Cognota is the first and only LearnOps platform for corporate learning and development teams. There are now over 150 enterprise companies using the platform. He also shares insights about how Cognota is maintaining ownership over the category they created while encouraging dialogue and collaboration in the market.

Payment Solutions 111

Payment Solutions Payment Services SaaS Payments VP of Engineering 111

SaaStr

JULY 9, 2019

I’m probably the most hated person in the room right now, but please indulge me. Giraffe is a mobile job matching platform that helps medium skilled workers get access to opportunities and helps businesses to recruit staff faster, and easier, and more affordably than any other way. I’ll go easy on you.

Scale 158

Scale Sales Recruiting Scaling SaaS Payments 158

Sales Hacker

JUNE 7, 2021

Guidance shouldn’t just be around high-level attributes for the prospect like revenues or number of offices but should get into factors that are specific for your proposition. Sending out a monthly market insights note used to work, but email overload means messages like this now get ignored. Marketing or product marketing.

Sales Recruiting 108

Sales Recruiting Payment Services Payment Methods Sales 108

SaaStr

SEPTEMBER 3, 2019

Lambda School trains people online to be software engineers. Grasswire, it was because we had no team and no monetization strategy, which I do not recommend. At LendUp, it was because we were in the subprime lending space and we were trying to not screw people over, unlike the rest of the market. Join us at SaaStr Annual 2020.

Acquisition 137

Acquisition Software Review Payment Methods Marketplace as a Service 137

ProfitWell

NOVEMBER 12, 2019

Conducting a pricing audit goes through five factors—acquisition, monetization, retention, pricing strategy, and discounts. Customer acquisition proves to be more challenging and more expensive as your customer base grows and the untapped market shrinks. Monetization. Next is monetization. What are your long-term goals?

Payments 45

Payments Pricing Underperforming Technical Team SaaS Payments 45

SaaStr

NOVEMBER 2, 2019

What is the process to do it efficiently? Does it have to be in person? How should this data feedback into your product roadmap and pipeline? * Below, we’ve shared the full transcript of Harry’s interview with Krish Subramanian. ” How do you think about this type of business and how would you respond to that VC?

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

FastSpring

JUNE 22, 2022

Are you still making assumptions about your B2B go-to-market motion — assumptions that ignore B2C selling methods — that are limiting your growth potential? I was recently interviewed by my friend Steve Lurie, who’s the Chief Engagement Officer of B2B Rocks. Products Are Finding New Growth in the Opposite Segment.

B2C 146

B2C Payments SaaS Payments B2B 146

ProfitWell

OCTOBER 16, 2019

The fact that there’s no standard reporting method for churn doesn’t help. Some companies report revenue churn, others only share customer or user churn numbers, and often there’s no distinction between whether churn numbers are annual or monthly. Say your average revenue per user per month is less than $100. Image via Recurly.

Churn 55

Churn SaaS Payments Payments Payment Methods 55

OpenView Labs

APRIL 11, 2019

My personal and professional backgrounds contributed to my tendency to see the world through many mental models. I wanted to be a neuroscientist in college because I was so interested in the combination of the scientific method and the study of human behaviors. It makes for a very creative, innovative and intellectual discipline.

Strategy 64

Strategy Payment Solutions PayPal Underperforming Technical Team 64

Sales Hacker

SEPTEMBER 10, 2018

Bringing salespeople in for an interview before you’ve figured out exactly how you’ll compensate them for their work leaves you in a tongue-tied, unenviable position when eager candidates ask about things like quotas, sales incentives, what data you use to set goals, and how often your team exceeds those goals.

Sales Hiring 83

Sales Hiring Compensation Sales Payments 83

Buffer Resources

OCTOBER 2, 2023

While out in the fields, she started thinking about passive income, and it occurred to her that she could teach grant writing online. She’ll be the first to tell you that she couldn’t have done this without her co-founder and business bestie, Alexandra (Alex) Lustig. Business Snapshot Years in business: 6.5

Payment Methods 114

Payment Methods Sales Hiring Payments Business 114

SaaStr

MAY 9, 2019

Most people know the YC Accelerator, but YC actually has a number of programs now, including Amook, the Accelerator, a Series A program to help companies raise Series A, and a growth program to help companies expand post product market fit. Number three is not understanding their business model. This is extremely common.

Sales Hiring 167

Sales Hiring Scale Payment Solutions Banking 167

Andreessen Horowitz

NOVEMBER 28, 2023

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. So, I co-founded another payments company called PropertyBridge, which allowed you to pay rent electronically.

Merchant Services 77

Merchant Services Payment Methods Payments Payment Solutions 77

SaaStr

JUNE 14, 2019

Before that Dave was SVP/GM of Service Cloud @ Salesforce where he led the $500m line of business for customer service applications. Finally pre-Salesforce, Dave was CEO @ MarkLogic where he grew the team from 40 to 240 and revenues from $0 to an $80m revenue run rate. How many meetings is normal to have in this process?

Sales Hiring 141

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 141

User Pilot

MAY 8, 2024

It gives the product a competitive advantage, improves brand reputation, and propels revenue growth. Common needs are related to functionality, reliability, usability , integration , support, customization, and cost-effectiveness. Personalize experiences for different customer segments. How to identify customer needs?

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

SaaStr

NOVEMBER 21, 2020

Below, we’ve shared the transcript of Harry’s interview with Rob. And joining me in the hot seat today, we have Rob Gonzalez, co-founder and CMO at Salsify, empowering brand manufacturers to deliver the product experiences consumers demand at every point in their buying journey. My account runs my website. Harry Stebbings.

SaaS Payments 247

SaaS Payments Scale Payment Services Payment Solutions 247

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. In the revenue-centric SaaS world, Amarachi strives to provide customers with the highest value at every step of their customer journey. Allison Pickens. Anika Zubair. Caroline Andreola.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

SaaStr

NOVEMBER 22, 2019

As for Travis, prior to joining Redpoint, Travis was head of Customer Growth at Front, after spending 5 years building the global Sales organization at Optimizely, the world’s most popular experimentation platform. Below, we’ve shared the transcript of Harry’s interview with Travis. Loving our podcast content? Harry Stebbings.

Underperforming Technical Team 158

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 158

User Pilot

AUGUST 15, 2023

With several product launches occurring every day, you need something special to ensure your announcement doesn’t get lost in the noise. In this article, we detail what a product launch marketing plan is, why you need one, and how to create a successful product marketing from the start. Let’s begin!

ChatGPT 98

ChatGPT SaaS Payments Marketing Social Media 98

User Pilot

JULY 24, 2023

What is SaaS marketing? We’re all familiar with the basics of SaaS product marketing such as attracting users to a SaaS product with a subscription business model. That said, there are key differences between a SaaS marketing strategy and standard digital marketing. What is SaaS marketing?

SaaS Payments 94

SaaS Payments Marketing Payment Solutions SaaS 94

Intercom, Inc.

OCTOBER 29, 2020

Don’t just listen to what they say – watch what they do, understand their world and their challenges, and consider how your product integrates and fits in with everything else happening in their lives. Along the way, I guess I should say, on the personal side, I met my husband in business school.

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

FastSpring

FEBRUARY 23, 2023

Needless to say, Michael knows a thing or two about helping software and big tech manage their global marketing presence. I interviewed Michael about successful global marketing strategies. Stream the Episode Highlights From The Interview 1. You can stream the full episode below or read highlights from our conversation.

Payment Solutions 143

Payment Solutions SaaS Payments Strategy Software 143

SaaStr

JULY 8, 2020

I will tell you how many COs I’ve talked to that say, “I’ll come to SaaStr, but I don’t want my series B or series C VC interviewing me,” which is sort of interesting. Personally, our team has been holding back a little bit. Jason Lemkin: Anyone post-revenue. That’s way post-revenue.

Investment 159

Investment Technical Review Part-Time VPE Development Team Review 159

Sales Hacker

FEBRUARY 5, 2019

We recommend you work cross-functionally with the executive team to cover the three most crucial product readiness elements described below. 1) Product Market Fit Assumptions – The problem you solve may not be relevant in the Enterprise market. Integrations. Embedding your system into a workflow.

SaaS Payments 58

SaaS Payments Sales Hiring Payments Enterprise 58

A Smart Bear

NOVEMBER 7, 2017

The product was built on a platform , and the platform changed. The company landed one big customer representing 80% of total revenue, but that customer canceled. Early on, a 10x person can mint the company but also could be irreplaceable. ” It’s a real business, but it’s easy to break.

Payment Solutions 71

Payment Solutions Payments Payment Methods Scale 71

User Pilot

JANUARY 15, 2021

This post will help you wrap your head around the main concepts in product analytics, and how to implement them to grow your product! Here are the need-to-know takeaways: What is Product Analytics? It’s the tools and methods you use to understand user behavior within your app. Product analytics is objective.

SaaS Payments 90

SaaS Payments Payment Solutions Payments Underperforming Technical Team 90

SaaStr

AUGUST 27, 2019

As each of you have likely personally experienced, whether you’re a founder on sales, with each compensation lever you pull, there are inevitably behaviors on the sales team that get pushed. This is generally the first zero to $1 million in ARR, with the founder trying to find product market fit and getting those very first customers.

Sales Recruiting 132

Sales Recruiting Sales Hiring Scale Sales 132

wepay

MARCH 23, 2018

SaaS businesses tend to believe in and use aggressive growth marketing approaches – at least once they are past the phase of building product and figuring out product-market fit. But growth marketing and marketing for growth aren’t quite the same thing, and every SaaS business is unique.

SaaS Payments 40

SaaS Payments Marketing SaaS Payments 40

FastSpring

APRIL 30, 2024

Will your existing users revolt to the change and switch to a new product? In this episode of Growth Stage, we interview Fred Linfjärd of Planday about his experiences switching from a one-time billing model to subscriptions. Fred shares his thoughts on: Why digital product companies should embrace subscriptions. Jump to video.

Subscription 151

Subscription Payment Features Payments Payment Solutions 151

SaaStr

MARCH 13, 2020

After finding funding and product/market fit, your next steps as a founder in the hypergrowth phase can determine the future of your company. Below, we’ve shared the transcript of Harry’s interview with Harry Hurst. And when I was young, I used to travel the country with him setting up his market store to sell clothes.

SaaS Payments 212

SaaS Payments Payment Methods Finance Payments 212

Intercom, Inc.

MARCH 22, 2018

Fast forward to today, and Eventbrite is the world’s largest self-service event ticketing and registration platform – processing more than 3 million tickets each week. That company would go on to be acquired by TaskRabbit, where he helped 3x core business volume as co-head of marketing. We raised a $1.5-million

Marketplace as a Service 189

Marketplace as a Service Scale Payment Solutions Payment Services 189

SaaStr

OCTOBER 4, 2019

How does Jeppe respond to 3 common concerns VCs have with SMBs: * The price points are so low that it takes huge volume to scale to meaningful revenue? * Serving SMBs in the way that Pleo does is an intensely competitive space, is this a winner-take-all market? Jeppe Rindom: Yeah, I think pricing has been an iterative process for us.

Scale 121

Scale SaaS Payments SMB Sales Hiring 121

Sales Hacker

SEPTEMBER 15, 2020

Today on the show, we’ve got Brian Litvack, the first person that ever hired me as a sales consultant and my fast friend. Sam Jacobs: Today on the show, we’ve got Brian Litvack, the first person that ever hired me as a sales consultant and my fast friend. Serving youth sports while social distancing [25:57].

Leadership 63

Leadership Payments Scale Payment Methods 63