FastSpring

JANUARY 26, 2024

In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level. FastSpring provides an all-in-one payment platform for SaaS, software, and digital goods businesses, including VAT and sales tax management, payment localization, and consumer support.

Customer Success 144

Customer Success VP of Engineering Payments Payment Methods 144

User Pilot

FEBRUARY 10, 2023

Also, it helps to personalize the customer experience and boost customer loyalty. Send out personalized content to different user segments. Finally, create in-app product experiences to improve your metrics. Personalize the customer experience. Customers expect personalized services and product experiences.

SaaS Payments 93

SaaS Payments Payment Methods Payment Solutions Payment Services 93

Andreessen Horowitz

OCTOBER 12, 2023

To answer that question, we interviewed leaders from many of the largest healthcare providers and insurers across the country. The ideal executive champion is the person who most acutely feels the pain of the problem remaining unsolved, is held responsible internally for solving the problem, and has the budget to solve it.

Healthcare 113

Healthcare AI Payments Enterprise 113

OpenView Labs

NOVEMBER 30, 2021

That should include getting aligned on the role and its responsibilities, writing your job description, deciding who will be on your interview panel and the order of interviews, prepping each interviewer for what they’re looking for, and making sure everyone’s on the same page. Then it’s critical to sell, sell, sell.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

Buffer Resources

JANUARY 18, 2024

I landed several interviews thanks to the service and would highly recommend it to those looking for a new opportunity.  " Here’s everything you need to know about using LinkedIn Premium to build your personal brand , increase engagement, and grow your following.  Choose Account preferences on the left pane.

Technical Review 62

Technical Review Systems Review Sales Recruiting AI Search 62

FastSpring

APRIL 26, 2022

The more complex it becomes, the more likely someone will make a mistake calculating it at some point, and you’ll have a misleading metric.”. Quantitative Data Gathering: Website and Product Data. Qualitative Data Gathering: Surveys and Exit Interviews. Look for Red Flag Metrics. Check out the interview here.

Benchmarks 123

Benchmarks Churn Payments SaaS Payments 123

CustomerSuccessBox

JULY 11, 2022

Exit Interview or phone call: Calling clients could add a more personal touch. This might help: Guide for implementing a proper exit interview. Step 4: Note the Signs of Churn and Update your Customer Health Metric. Offering bespoke, personalized offers via a user churn micro survey is one method to achieve this.

Churn 52

Churn Payment Services Payment Methods SaaS Payments 52

User Pilot

JULY 27, 2023

The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer.

Sales Hiring 94

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 94

FastSpring

OCTOBER 12, 2023

Barriers are anything that stop a buyer from converting, such as website usability, solution fit, or pricing. But he explains that what happens on the website is such a small and early part of the entire customer relationship. What was the first thing you bought online? Jump to highlights. But sign-ups went down.

Payment Methods 169

Payment Methods SaaS Payments Payment Solutions Payments 169

Buffer Resources

MAY 17, 2023

In other words, it’s a partnership with another person or company to present a united front and communicate shared values or generate profit. This doesn’t mean that social media collaboration is a foolproof, guaranteed method of growth – it comes with its challenges. If they tick all the boxes, great!

Social Media 108

Social Media Payments Software Review Technical Review 108

FastSpring

JANUARY 8, 2019

But when it comes to digital businesses where all transactions and fulfillment take place online, there’s a whole new set of terms you need to know in order to keep up. But don’t worry, we’ve created an ecommerce glossary that includes all the terms and concepts you need to know to have a successful digital business. Affiliate links.

Payment Methods 62

Payment Methods Merchant Services Payment Services Outsourcing Services 62

ProfitWell

DECEMBER 16, 2019

Some key takeaways include personalizing your outreach, keeping subject lines and emails short, and A/B testing to optimize. Takeaways from @SpeakingSherpa : Personalize your outreach, keep your subject lines and emails short, 26-50 words in an email can create a higher reply rate, A/B test to optimize. December 12, 2019.

Scale 41

Scale Payment Methods Payment Services Payments 41

SaaStr

SEPTEMBER 3, 2019

Lambda School trains people online to be software engineers. You could be missing all of your metrics, but you know, you’re not the Twitter guys. We put it online, $10,000, and we started talking to our customers. Hear from Austen Allred how and why you should be stepping on the gas when your CAC is low. What am I missing?”

Acquisition 138

Acquisition Software Review Payment Methods Marketplace as a Service 138

Chargify

OCTOBER 4, 2017

It provides metrics month-over-month on critical data such as the number of customers, revenue, and lifetime client value.”. Unnecessary revenue leakage occurs through failed and delinquent payments. All of which had built their recurring billing logic on top of payment gateways including Authorize.Net, Braintree, and Stripe.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

SaaStr

AUGUST 15, 2020

Jay Snyder: Got hotspot on my phone, so hopefully we’ll hold still. And we’re constantly aligning the metrics in that business plan back to the technology and understanding which dials we need to turn, which types of implementational product feature functions do we need to use that will directly equate to these types of things.

Payment Methods 201

Payment Methods Merchant Services Scale Payments 201

User Pilot

FEBRUARY 21, 2023

There are four metrics to measure user adoption: user activation rate , feature adoption rate , product stickiness , and net promoter score (NPS). We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation. Therefore, you need to perform user research (interviews, surveys , etc.)

SaaS Payments 79

SaaS Payments Strategy Payment Solutions SaaS 79

Outseta

SEPTEMBER 11, 2017

Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. We were building websites that “do stuff,” and a lot of our work with tech start-ups was in support of their advertising campaigns. Geoff: What was your familiarity level with Google Adwords at that time?

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

User Pilot

FEBRUARY 21, 2023

There are four metrics to measure user adoption: user activation rate , feature adoption rate , product stickiness , and net promoter score (NPS). We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation. Therefore, you need to perform user research (interviews, surveys , etc.)

SaaS Payments 65

SaaS Payments Strategy Payment Solutions SaaS 65

ProfitWell

OCTOBER 16, 2019

The fact that there’s no standard reporting method for churn doesn’t help. While the data’s a tad older, Totango’s 2016 SaaS Metrics Report lists a wide band of churn rates across its respondents, with the median annual churn rate falling somewhere in the 5-10% range. Bring down your payment failure rate. customer churn rate).

Churn 55

Churn SaaS Payments Payments Payment Methods 55

User Pilot

JUNE 28, 2023

Segment users by their role or goal as soon as possible to provide a personalized onboarding experience. Arlo even came up with a progressive approach to in-app messaging in an effort to reduce delinquent churn and late payments. Tips for improving the onboarding experience : Use UI patterns to draw users towards activation points.

Onboarding 77

Onboarding SaaS Payments Payment Services Payment Solutions 77

User Pilot

APRIL 8, 2021

The “customers” part of this definition is important, since this is what differentiates customer analytics software from tools like Google Analytics, which look at data from website visitors as opposed to customers. Note: these methods are by no means mutually exclusive. Don’t be this person. Source: mywellnesshub.in.

Payment Solutions 52

Payment Solutions Software Review SaaS Payments Software 52

User Pilot

APRIL 24, 2024

TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. Through emails or in-app messages, early and personalized renewal notifications enhance SaaS renewals and customer relationships. Addressing issues early, such as payment problems or dissatisfaction, is key to churn prevention.

SaaS Payments 83

SaaS Payments Retention Payment Services Payment Solutions 83

Neil Patel

APRIL 5, 2023

However, verified website owners can get free access to a comprehensive set of Webmaster Tools , including backlink analysis. Type in a website of your choice. For pricing info, click on the ‘build a package’ link online, and you’ll get sent an email. You’ll then get some metrics on how your keywords rank.

Payment Methods 133

Payment Methods Social Media Payment Services AI Search 133

Point Nine Land

MARCH 7, 2019

is but an experienced finance person can play a vital role in internationalisation as well. are usually also things such a person could take care of instead of the founders. are usually also things such a person could take care of instead of the founders. Not sure what your subsidiary structure etc. Some time around the $0.5–1.5

Sales Hiring 72

Sales Hiring Outsourcing Services Payment Services Finance 72

ProfitWell

NOVEMBER 12, 2019

A pricing audit will help set the metrics you are driving your growth toward—lifetime value (LTV), average rate per user (ARPU), conversion percent, and payback period. PI provided data and insights on Help Scout’s current pricing structure, annual payments, and grandfathering system. Monetization. Next is monetization.

Payments 45

Payments Pricing Underperforming Technical Team SaaS Payments 45

GetUplift

DECEMBER 12, 2021

This complete guide will give you the step-by-step process for growing your conversions and creating landing pages, funnels, websites and emails that make prospects choose you over your competitors. The article was only written to drive website traffic. Here’s how emotional marketing impacts different types of websites. .

Payment Methods 122

Payment Methods Marketing Payment Solutions Underperforming Technical Team 122

OpenView Labs

APRIL 11, 2019

My personal and professional backgrounds contributed to my tendency to see the world through many mental models. I wanted to be a neuroscientist in college because I was so interested in the combination of the scientific method and the study of human behaviors. You do have to be cautious, however. Tactical Uncertainty.

Strategy 64

Strategy Payment Solutions PayPal Underperforming Technical Team 64

SaaStr

AUGUST 9, 2019

Below, we’ve shared the full transcript of Harry’s interview with Vikas Bhambri. I do want to break the interview today up into a couple of different parts really. I know there’s everything written about how 57% or 68% of the buyer journey is done before they engage a salesperson because so many people are researching online.

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

SaaStr

MAY 14, 2023

You have a presentation online that’s called Unsexy, which you’ll have to explain to me later. Today, we have displayed the enterprise prices on the website today, very transparent. And you said you kept the pricing on the website? What’s the person you would’ve hired sooner? Nick : Pretty good?

Sales Hiring 239

Sales Hiring Sales Recruiting Scale Payment Methods 239

Andreessen Horowitz

APRIL 29, 2024

For this article, we interviewed multiple lenders to glean their guidance and insights. acceptable funding parameters and risk metrics) by using upfront, non-performance driven data such as revenue, time in business, and minimum FICO. With the combination of diligence solutions (e.g.,

Payment Services 92

Payment Services Payment Solutions Development Team Review Outsourcing Services 92

User Pilot

FEBRUARY 29, 2024

In this article, we walk you through everything you need to know about analyzing feature usage and its relevant metrics. To conduct an in-depth feature usage analysis, you'll need metrics like the number of active users , number of feature users, time frame under consideration, etc. What is feature usage?

SaaS Payments 92

SaaS Payments Payment Solutions SaaS User Experience 92

Buffer Resources

JUNE 8, 2023

Welcome back to Creators Unlocked , a series where we interview creators about their best practices. 💡 To keep up with Lloyd, check out his website , TikTok , LinkedIn , podcast , and subscribe to his newsletter. It's a unique method tailored to his multifaceted career and interests.

Outsourcing Services 80

Outsourcing Services Payments Social Media Payment Methods 80

Sales Hacker

MARCH 2, 2020

If you truly want to be a better leader, better salesperson , better speaker, better writer, or just a better person, you need to study the craft. You will learn why traditional sales methods which were developed for small consumer sales, just won’t work for large sales and why conventional selling methods are doomed to fail in major sales.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

User Pilot

FEBRUARY 22, 2024

Personalize customer communications based on user expectations. Track the right customer communication metrics. Personalize customer communications based on user expectations The most effective way to improve customer communications is to personalize each interaction based on customer data. Time to resolution.

Communication 97

Communication Outsourcing Services Strategy Payment Solutions 97

Tom Tunguz

OCTOBER 24, 2021

But when I was at Google, we instituted this Great Manager Awards and I would often be the person who moderated the panel of the great managers so that they could share their best practices with other folks in the organization. Who is this person? I wouldn’t say I have an exact metric, but-. What are they looking for?

CTO Coach 129

CTO Coach Sales Hiring Sales Recruiting CTO Hire 129

SaaStr

OCTOBER 21, 2019

As for Robert, prior to MessageBird, he was co-founder and CEO of Zaypay.com which focused on driving mobile payments into 50+ countries, enabling 1.5bln users to pay for virtual goods through their phones (sold to Mobile Interactive Group (MIG). Below, we’ve shared the full transcript of Harry’s interview with Robert Vis.

Scale 100

Scale Payment Methods SaaS Payments Payment Services 100

SaaStr

NOVEMBER 22, 2019

What metrics must you look for? 285: Hear about Adyen’s journey from a Dutch payments startup to a global public company with more than 15 offices around the world working with large global companies like Facebook, Spotify, Uber, and Microsoft. Below, we’ve shared the transcript of Harry’s interview with Travis.

Underperforming Technical Team 158

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 158