GetUplift

FEBRUARY 14, 2024

This happens in every industry… … like in this example from the accounting software industry: And in this one… … And this one… …Aaaand this one… “Built for your business, simple, easy, for business owners…” Any of these brands could simply use their competitor’s headline and you wouldn’t be able to tell the difference.

B2B 65

B2B Technical Review Payment Solutions Scale 65

FastSpring

MARCH 27, 2023

It got us thinking: Why is there no purpose-built operating system for corporate learning and development teams, when their jobs are so strategic to the business, and they’re managing massive budgets, but they can’t track things like ROI?” Stream the full interview below or find it wherever you listen to podcasts.

Payment Solutions 108

Payment Solutions Payment Services SaaS Payments VP of Engineering 108

Sales Hacker

MARCH 30, 2021

Neil’s experience includes a long history of sales leadership, primarily in the Salesforce ecosystem, and is now running revenue for Revenue Grid. Now, without further ado, let’s listen to this interview with Neil Ringers. Revenue Grid, as an app exchange partner, has a lot of credibility in the Salesforce world.

Scale 103

Scale Payments Technical Advisors Sales Recruiting 103

SaaSHolic

MAY 15, 2023

Three important factors for companies to consider when implementing AI are discussed: organizational structure, management systems, and leadership models, with an emphasis on simplicity and financial optimization in data processes.

Payment Methods 52

Payment Methods Blockchain Artificial Intelligence Payment Services 52

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. But we provide a combination of APIs and software. Payments has been around for thousands of years. Dare I say SaaS. They were self taught developers.

Scale 157

Scale Payment Services Payment Methods Scaling 157

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. Below, we’ve shared the full transcript of Harry’s interview with Krish Subramanian. Krish Subramanian: We are software engineers by training.

Scale 132

Scale SaaS Payments Sales Recruiting Payment Services 132

SaaStr

AUGUST 9, 2019

Prior to Kustomer, Vikas spent over 20 years implementing, consulting, marketing, and selling CRM and ContactCenter solutions with companies like LivePerson and Oracle. Eyal and Megan host a fireside chat between Google Cloud and Zenoss, a leader in software-defined IT operations. Missed the session? The emergence of new A.I.

SaaS Payments 137

SaaS Payments Cloud Technical Review Scale 137

CustomerSuccessBox

JULY 11, 2022

Exit Interview or phone call: Calling clients could add a more personal touch. This might help: Guide for implementing a proper exit interview. Change of Point of Contact or Leadership : Churn frequently occurs when the customer company’s leadership changes. You can schedule a call and ask for rapid feedback.

Churn 52

Churn Payment Services Payment Methods SaaS Payments 52

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. But we provide a combination of APIs and software. Payments has been around for thousands of years. We abstracted the way a lot of the complexity of payments.

Scale 119

Scale Payment Services Payment Methods Sales Hiring 119

ProfitWell

MAY 8, 2020

It means convincing customers to do something—like take a meeting, adopt your solution, see the value you can provide, or be a reference. When revenue is tied directly to recurring monthly payments, any negative experiences that lead to churn have a direct impact on your bottom line. It all comes back to building relationships.

Scale 52

Scale Payment Solutions Payments SaaS Payments 52

OPEXEngine

MAY 4, 2021

” Many leadership paths. ” Of 53 software-as-a-service (SaaS) CFOs that CFO Dive covered over the past year, almost 30% started out in investment banking. . ” Of 53 software-as-a-service (SaaS) CFOs that CFO Dive covered over the past year, almost 30% started out in investment banking.

Payment Services 52

Payment Services Finance Communication Strategy 52

SaaStr

SEPTEMBER 3, 2019

Lambda School trains people online to be software engineers. And when we got to that point, the solution was really simple. If we look at Lyft’s marketing, it’s still working on the consumer side, and its solution is, “A convenient ride with a simple tap.” Want to see more content like this?

Acquisition 143

Acquisition Software Review Payment Methods Marketplace as a Service 143

SmartKarrot

MARCH 8, 2022

Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. Dana Soza Customer Solutions CEO, is one of the most prominent and revered Customer Success professionals in California, US. Her leadership is revered by companies going through transitionary phases and well-established firms.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

SaaStr

MAY 9, 2019

If your payment system works, you’re not going to rip it out. Great start-ups have a system to have hard conversations. And so, having some type of system where the founders are going to meet and work through whatever the b t issue is of the day is extremely important. This will always happen in every start-up.

Sales Hiring 170

Sales Hiring Scale Payment Solutions Banking 170

SaaStr

JULY 9, 2019

More than half of Kenya’s GDP is now transacted through a mobile, through arguably the most successful mobile banking and payment system called M-Pesa. Our first MVP was actually an SMS based app where job seekers would send six SMSes in order to register on our platform. For example, in Kenya. It’s not a big deal.”

Scale 164

Scale Sales Recruiting Scaling SaaS Payments 164

User Pilot

MAY 8, 2024

You can identify needs through surveys , interviews, social listening, competitor analysis, user behavior analysis , and customer journey mapping. Anticipate future customer needs and work proactively to find solutions. Cultivate a customer-centric culture from leadership down. Why is it important to satisfy customer needs?

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

GetUplift

DECEMBER 12, 2021

Daniel Kahneman’s research supports the notion that we have two very different thinking systems. The first thinking system is irrational, spur of the moment thinking that’s emotionally charged and governed by habit. The second thinking system is rational and calculated. It’s deliberate and slower than the first thinking system.

Payment Methods 122

Payment Methods Marketing Payment Solutions Underperforming Technical Team 122

SaaStr

DECEMBER 13, 2019

Below, we’ve shared the transcript of Harry’s interview with Yousuf. And I think the reason for that is, is that because of the interconnectedness of systems and architecture, there has been a big role of enterprise architecture across the company. Software by nature is an imperfect industry, right? Harry Stebbings. Yousuf Khan.

Technical Advisors 154

Technical Advisors Scale Technical Review Payment Solutions 154

Sales Hacker

MARCH 2, 2020

The New Solution Selling. Wooden on Leadership. Leveraging transparency and vulnerability in your presentations and your negotiations leads to faster buyer consensus, larger deals, faster payments, longer commitments and more predictable sales forecasts. The New Solution Selling. Sales Models and Fundamentals.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

Tom Tunguz

OCTOBER 24, 2021

And then from 2004 to 2014, she was at Google and managed lots of different things, including the self-driving cars project, global sales and operations, and the business teams for checkout in Google Apps. Leadership, she’s been on the leadership team for two massive businesses, and so who better to hear from on that topic than Claire.

CTO Coach 129

CTO Coach Sales Hiring Sales Recruiting CTO Hire 129

SmartKarrot

MAY 29, 2020

Suppose you went for an account manager interview in the SaaS Company and the interviewer asks you about your salary expectations. This way, you will let the interviewer know that you are a skillful individual and respect yourself. Usually, some interviewers press further and talk about a specific number.

Management 10

Management Healthcare SaaS Payments Technical Review 10

SaaStr

AUGUST 15, 2020

Has been CEO before, was CEO of Alfresco Software and long career in software and comes in, I think, with a lot of passion for customers and customer success, which I’m excited to hear about and also comes in live streaming, my understanding is from a boat right now, right Bernadette? So they kind of got that wrong, right?

Payment Methods 196

Payment Methods Merchant Services Scale Payments 196

SaaStr

NOVEMBER 21, 2020

Below, we’ve shared the transcript of Harry’s interview with Rob. I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. And there’s a lot of benefit to running a software as a service, in general.

SaaS Payments 258

SaaS Payments Scale Payment Services Payment Solutions 258

SaaStr

MAY 14, 2023

We have a solution sale, a lightweight solution sale product. For us, we test very explicitly during the interview process around their ability to convey value, and to dig for pain, and solution sell, and spin selling those things. Daniel : For us, we look for ability to sell on value. Nick : Is that a mock sales call?

Sales Hiring 234

Sales Hiring Sales Recruiting Scale Payment Methods 234

SaaStr

DECEMBER 17, 2019

Happy post lunch interview. Or if you’ve ever gotten a 2 cent and a 4 cent deposit into your account as you’re trying to set up direct deposit or payments transfers, that’s a pre-Plaid world. Ari : And so what is your relationship with the banking system today? ” Or “How do I process an ACH payment?”

Payments 143

Payments SaaS Payments Banking Underperforming Technical Team 143

Mucker Capital

OCTOBER 22, 2018

based auditing software firm AuditBoard, Daniel Kim and Jay Lee would probably be shooting hoops. We spoke with Kim and Lee to learn more about their careers, how they built AuditBoard into the company it is today, and their leadership styles. Then there are some industry-specific risks, like PCI (Payment Card Industry) or HIPAA.

Payment Services 40

Payment Services VP of Engineering Interviewing Payment Solutions 40

SaaStr

MARCH 3, 2020

Don’t just check the box because the retained search firm wants to get the second half of their payment. And then the next morning you wake up and you’re thinking about solutions. So I would say that’s a leadership failure for a lot of CEOs, right? So coach toward the leadership piece of it.

Sales Hiring 155

Sales Hiring Sales Recruiting Scale CTO Hire 155

OpenView Labs

JUNE 16, 2020

The best companies are tweaking sales systems, adjusting their go-to-market strategy and rediscovering customers’ needs as they evolve. Adjust your pricing model to accept deferred payments for highly-impacted industries. It certainly shouldn’t be at the expense of a person’s interview experience with you.

Sales Hiring 54

Sales Hiring Sales Recruiting SaaS Payments Underperforming Technical Team 54

SaaStr

AUGUST 27, 2019

So there were more cobras to begin with and why you wanted, and what I found as I was interviewing for the head of sales was really that logo acquisition was essentially building Cobra farms. And so that required leadership coming in and saying, “What exactly am I looking to incentivize here?”

Sales Recruiting 137

Sales Recruiting Sales Hiring Scale Sales 137

Intercom, Inc.

AUGUST 29, 2019

That’s why one of my favorite interview questions is, “What are you passionate about?” But Tara Bryant, SVP of Sales at Pipedrive, thinks this is a mistake if you don’t have the right processes, systems, and metrics in place first. You’re doing super detailed payment-optimization work with them. Jeanne: Yeah.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

SaaStr

JULY 26, 2019

252: Eric Christopher is the Founder and CEO @ Zylo, the software management system built for the cloud pioneering a new standard in software management. Below, we’ve shared the full transcript of Harry’s interview with Eric Christopher. Eric Christopher. Leah Busque. Harry Stebbings: Totally.

Sales Hiring 146

Sales Hiring Scale SaaS Payments Payment Services 146

SaaStr

OCTOBER 21, 2019

As for Robert, prior to MessageBird, he was co-founder and CEO of Zaypay.com which focused on driving mobile payments into 50+ countries, enabling 1.5bln users to pay for virtual goods through their phones (sold to Mobile Interactive Group (MIG). Below, we’ve shared the full transcript of Harry’s interview with Robert Vis. Nick Mehta.

Scale 100

Scale Payment Methods SaaS Payments Payment Services 100

SaaStr

JULY 8, 2020

I will tell you how many COs I’ve talked to that say, “I’ll come to SaaStr, but I don’t want my series B or series C VC interviewing me,” which is sort of interesting. There’s no technology, they need money to actually build software. You can learn what founders think of VCs.

Investment 164

Investment Technical Review Part-Time VPE Development Team Review 164

SaaStr

JANUARY 14, 2020

So my father sat down with me in our basement, and I remember working in this makeshift workstation that we built together and we learned how to code, because back then there weren’t a lot of applications, there weren’t a lot of games, a lot of software to be used, so we actually had to create it ourselves.

B2B 133

B2B B2C Scale New CTO 133

Intercom, Inc.

MARCH 22, 2018

This is part of an ongoing series of interviews about unlocking the potential of growth. Another learning was that we almost tried to over-engineer the solution to how we acquired supply. Thumbtack used a much more simple but still scalable solution. I was able to actually spot that during my interview process.

Marketplace as a Service 189

Marketplace as a Service Scale Payment Solutions Payment Services 189

Sales Hacker

SEPTEMBER 15, 2020

LeagueApps is the operating system for youth sports leagues and helps people to compete in a healthy and wholesome way. Key lessons learned in 10 years of top leadership [12:23]. LeagueApps is the operating system for youth sports leagues and helps people to compete in a healthy and wholesome way. We’re on iTunes.

Leadership 63

Leadership Payments Scale Payment Methods 63

SaaStr

OCTOBER 4, 2019

Ep 270: Jeppe Rindom is the Founder & CEO @ Pleo, the simple spending solution for your company automating expense reports and simplifying company expenses. How does leadership change for Jesse in the face of scale? How does Jesse think about scaling humanity and the personal touch with the scaling of his leadership?

Scale 125

Scale SaaS Payments SMB Sales Hiring 125