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5 Interesting Learnings from Atlassian at Almost $3 Billion in ARR

SaaStr

Headcount up 7%, while revenue is up 37%. But that only increases total headcount 7% which revenues went up 37%. That’s the way software works — without a salesteam. Not trying to over-monetize their $2B Marketplace — revenues flat there. But it’s now finally in decline, shrinking 12%. #5.

Scale 262
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The ultimate customer support tech stack for 2022

Intercom, Inc.

Powered by a modern business messenger , it scales your ability to answer more questions from more customers without increasing headcount, budget, or hours logged. Sure, you can compare different software packages by their features, but that’s like marrying someone based on their dating profile. Obviously we’re a little biased ??

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How to build a billion dollar sales team like Stripe

Intercom, Inc.

The fastest growing software companies in recent years all have something in common – they started with little to no sales team. The self-service model requires little to no selling whatsoever, saving time, labor and resources for a growing startup. Are you a marketplace or are an e-commerce retailer? What’s not to like?

Scale 162
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Smart SaaS budgeting: Refine your spend strategy for 2025

BetterCloud

SaaS budgeting is the process of planning, allocating, and managing financial resources for acquiring and using Software as a Service (SaaS) solutions within an organization. Whether youre new to SaaS budgeting or youre a seasoned pro, theres always something to learn about the best ways to buy software. What is SaaS budgeting?

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Mental Models to Help You Grow

Sales Enablement, SaaS and Growth

I leveraged many of the 52 mental models while working at various software as a service (SaaS) companies, but in truth, they can be applied anywhere, regardless of industry. Total Addressable Market Total addressable market (TAM) is an economic framework to understand the potential revenue available for a product or service.

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HubSpot’s Michael Redbord on staying in touch with your customers as you scale

Intercom, Inc.

As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: You’re the General Manager HubSpot’s Service Hub. Could you give me a bit of background on why HubSpot built Service Hub in the first place and the philosophy behind it?

Scale 188
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ChurnZero Builds Momentum with Industry Awards and Accolades in Q2 2022

ChurnZero

EY, TrustRadius, G2, SIIA CODiE, and APPEALIE have recognized ChurnZero’s platform, team, and customers in areas ranging from technological innovation and customer success services to the strategic vision of its senior leaders. The company plans on doubling its headcount in 2022. Winners are to be announced on June 8-9.