BetterCloud

DECEMBER 13, 2022

This post is an excerpt from our guide: “ 10x Your IT Operational Efficiency: A CIO’s Guide to IT Automation.”. CIOs are being asked to accelerate time to value on these new investments, which include SaaS and other cloud-based services. Lately, it seems like the only constant for IT is change. Download the Guide.

Operational efficiency. 52

Operational efficiency. Headcount Cloud Technology 52

SaaStr

MARCH 7, 2023

Pepper shares that ICONIQ, a venture capital firm with $10B under management, made fewer investments last year than ever before. A Look Back At 2022 Performance ICONIQ Growth leverages quarterly operating and financial data from 92 enterprise SaaS companies. What are companies doing today to scale efficiently?

Outsourcing Services 166

Outsourcing Services Scaling Venture Capital Forecasting 166

Intercom, Inc.

AUGUST 16, 2022

Support teams are facing a critical juncture: business costs and customer expectations continue to grow while resources like headcount and budget are decreasing. In turn, you’ll increase efficiency without increasing your headcount. The devil’s in the data: Data is the fuel for efficiency. Reduce investment costs.

Headcount 118

Headcount Scale Sales Hiring Customer Lifetime Value 118

Intercom, Inc.

SEPTEMBER 8, 2021

Now, it’s taking center stage as the value driver it truly is , enabling businesses to build lasting relationships with their customers, drive increased operational efficiency, and influence better customer satisfaction and retention. Here’s how they’re doing it.

Scale 237

Scale Headcount Mobile Communication 237

BetterCloud

JUNE 22, 2023

For example, during the roaring 2021/2022 IT investment boom, IT has more latitude to invest without the strong involvement of finance leadership. Selling a SaaS Management Platform Investment to the CFO Before you schedule a meeting, you need to prepare your answers for some important questions. Now, those days are gone.

Business 52

Business Operational efficiency. Finance Technical Review 52

Intercom, Inc.

DECEMBER 2, 2019

How do you ensure a great customer experience globally without adding a ton of headcount? But for those willing to invest in a comprehensive multilingual support strategy, the payoff is huge: improvements in customer satisfaction and operational efficiency. So where should you begin?

Scale 209

Scale Outsourcing Services Scaling Technical Review 209

OPEXEngine

OCTOBER 4, 2022

Do you need to make tough decisions about team headcount? Some of the most important questions to work through, regardless of the specific scenario include: Which R&D work currently focuses on new markets, new customers, and/or is a high-risk investment? What products and features are driving the most return on investment (ROI)?

Engineering 52

Engineering Sales Hiring Technical Review Headcount 52