Point Nine Land

JUNE 18, 2023

More than ten years later, cohort analyses have become an essential part of most SaaS companies’ toolkits. I have written this guide specifically for first-time SaaS founders with limited experience. This is why it’s so essential to use cohort analysis, especially in SaaS, where it’s all about retaining customers and revenue.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

SaaStr

APRIL 14, 2023

Mistake #1: Viewing Investors Only As Capital As founders build a team, they focus on obtaining complementary skill sets. Of course, building great teams and finding product market fit is critical, but don’t forget about product investor fit. Enterprise will likely have a different problem set vs. an SMB. That’s a mistake.

Development Team Review 222

Development Team Review Technical Review Underperforming Technical Team SMB 222

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription. Table of Contents.

Benchmarks 139

Benchmarks Churn Payments SaaS Payments 139

SaaSOptics

APRIL 7, 2022

How do they benefit SaaS companies, and what tools are needed to implement a successful freemium offering? Here’s everything you need to know about freemium offers in product-led SaaS. Even the most SaaS-savvy users require a human touchpoint at some point in the buyer’s journey. What is Product-Led Growth (PLG)?

Business Model 74

Business Model Payment Features Business SaaS 74

The SaaS Garage

MARCH 12, 2020

And no, this gatherng was not triggered by the current crisis but, needless to mention, we did spend some time mingling about the “bad old tmes” of the post Sept. For Enterprise SaaS companies indices represent a fairly good mirror of the target marktes condition. 11 and Neuer Markt aera. Dos and pot. Don’ts.

Underperforming Technical Team 52

Underperforming Technical Team Payment Solutions Payment Methods Venture Capital 52

Sales Enablement, SaaS and Growth

OCTOBER 29, 2018

Retention truly is the foundation of growth for software as a service (SaaS) companies, but oftentimes, it is overlooked and undervalued. High SaaS churn is a corollary of poor retention - but it can creep up unannounced, and rather than deal a single fatal blow, it causes death by a thousand small cuts.

Churn 152

Churn SaaS Payments SaaS Payments 152

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, .

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

Clouded Judgement

JANUARY 6, 2023

We know software is impacted from macro - but how bad will it get? ” Top 10 EV / NTM Revenue Multiples Top 10 Weekly Share Price Movement Update on Multiples SaaS businesses are generally valued on a multiple of their revenue - in most cases the projected revenue for the next 12 months. Call this a “known unknown.”

Cloud 130

Cloud Azure AWS Underperforming Technical Team 130

Chart Mogul

SEPTEMBER 15, 2023

For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers. Subscriber or not, anyone who wants to increase their SaaS knowledge will benefit by reading the curated posts below. In all seriousness though, that’s kinda what Horizontal SaaS promises (or tries) to be.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SaaSOptics

MAY 19, 2022

Not only is it one of the main drivers of revenue growth for early-stage companies, but it’s a primary goal for SaaS businesses across market stages. For subscription-based SaaS businesses, your customer acquisition metrics indicate how effectively you acquire new users via sales, marketing, or a product-led approach like a free trial.

Acquisition 59

Acquisition Scale Strategy Software Review 59

OPEXEngine

OCTOBER 5, 2021

The shift to cloud-based subscription models is creating even more value in a thriving sector. In more mature software companies, we see oversized returns for companies that are moving to software-as-a-service subscription models (see Figure 1). Sticky after all. Four ways to drive value. Transform Ops to DevOps.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

SaaSOptics

MARCH 1, 2022

What makes finance teams throw up their hands and say, “I just need a tool that can do X!” finance teams are responsible for planning the financial roadmap of an organization and keeping everything in balance. Most finance teams are familiar with enterprise and integrated solutions (think Netsuite, Sage Intacct.).

Payment Solutions 52

Payment Solutions Payments Payment Services Payment Features 52

Sales Hacker

AUGUST 26, 2021

That’s how my friend Stacey describes the way sales compensation plans have changed over the last 15 years of her SaaS career. All additional clauses in your plan were probably introduced because of a bad past incident by a rep. Bookings vs. invoices. Why do sales compensation plans have to be so complex?

Software Review 97

Software Review Compensation Payment Features Underperforming Technical Team 97

Frontegg

MAY 24, 2021

The software development world has changed dramatically over the last few years. Following the SaaS revolution, almost no software products are sold today outside a cloud and subscription model. The complete adoption of the cloud model has laid the ground for a major rise in new SaaS architecture concepts. By domain? —?

Software Review 98

Software Review SaaS DevOps as a Service Underperforming Technical Team 98

Casey Accidental

OCTOBER 20, 2020

Casey’s first sequencing business models essay talked about the transition from a SaaS business model to marketplace business model, and why it’s so difficult. In Casey’s last essay, he covered the differences between regular SaaS companies and SaaS-like Networks. This essay is a collaboration with Gilad Horev.

Marketplace as a Service 141

Marketplace as a Service Business Model SaaS Payments Payments 141

Baremetrics

NOVEMBER 9, 2021

Whether you created your SaaS product to help solve a problem you had or because you wanted some extra income, the truth is that your SaaS business is a valuable asset. Running a profitable SaaS business allows you to take control of your own schedule - some would even say your life! Develop a Full Marketing Strategy 2.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

Frontegg

SEPTEMBER 9, 2021

This is creating more and more friction during logins or after inactive sessions, something that has a direct effect on customer churn and subscription metrics. With password authentication, there is always additional stress on IT and support teams. Improved Security Standards. Passwords hurt business.

Underperforming Technical Team 98

Underperforming Technical Team Scale Technical Review Software Review 98

User Pilot

MARCH 15, 2022

Why a go-to-market strategy plays an integral of your SaaS product success? We will cover what they are, why you need them, and how to create one for your SaaS business using real examples. We will cover what they are, why you need them, and how to create one for your SaaS business using real examples. Let’s get started!

Strategy 98

Strategy Marketing SaaS Customer Lifetime Value 98

Kellblog

MAY 10, 2020

I’m a SaaS metrics nut and I go to a lot of SaaS board meetings, so I’m constantly thinking about (among other things) how to produce a minimal set of metrics that holistically describe a SaaS company. Slide 1: The Good, The Bad, and the Ugly. What do I mean by context? and 42% respectively.

Metrics 98

Metrics Sales Hiring Software Review Underperforming Technical Team 98

Frontegg

MARCH 17, 2022

Product-Led Growth (PLG) is becoming the default strategy in modern SaaS organizations due to the plethora of operational, financial, and technical benefits it brings to the table. If you are working in a SaaS setting, chances are you have used applications like Slack, Zendesk, Zoom, Calendly, Dropbox, Figma, and Evernote extensively.

Scale 105

Scale Technical Review Underperforming Technical Team Sales 105

SaaStr

NOVEMBER 26, 2019

Hear from Duo Security’s VP of Inside Sales America on how to build a $2.3B sales team. Jennifer Lawrence | VP, Inside Sales @ Duo Security. I would argue it was one of the first SaaS companies of its time, but back then we called it an ASP, an application service provider. Want to see more content like this?

Scale 225

Scale Sales Hiring Underperforming Technical Team Sales 225

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. Does one have to move to enterprise? First, what is continuous customer development? Loving our podcast content?

Scale 134

Scale SaaS Payments Sales Recruiting Payment Services 134

Chart Mogul

MAY 30, 2019

Ingmar, our VP of Customer Success, and our support team cracked the code on first response time and measuring NPS. As we grow, we’re able to spend more time developing the proactive tiers of the pyramid without de-prioritizing a strong foundation of fast, helpful ticket replies and features that delight.

Underperforming Technical Team 78

Underperforming Technical Team Development Strategy Management 78

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. SaaS businesses are obsessed with renewing customers, so why wouldn’t they put the same effort into their employees? Putting people first.

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

User Pilot

OCTOBER 10, 2022

In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. What is feature adoption in SaaS? In SaaS, feature adoption takes place when customers get introduced to a new feature and start using it frequently to meet their goals.

Metrics 97

Metrics Strategy Underperforming Technical Team Onboarding 97

SaaStr

SEPTEMBER 12, 2019

At Twilio, I think my entire job there my first two years was throwing t-shirts at people, because everyone had a Twilio t-shirt I think in the developer community in 2010, and that was our marketing strategy. Your sales team becomes more efficient, your customer success team becomes efficient, your customers like you more.

Investment 100

Investment Underperforming Technical Team Sales Hiring Software Review 100

SaaSOptics

MAY 2, 2022

There are several different ways to successfully launch and scale a SaaS company. In a sales-led model, sales processes and teams are the primary drivers of revenue growth. Each has its strengths and weaknesses, but neither is better or worse than the other. Why the Hybrid Model Is the Future of Saas.

Scale 97

Scale Sales Hiring Underperforming Technical Team Sales 97

ProfitWell

SEPTEMBER 24, 2019

Every SaaS company might be different—but almost every single one makes the same mistake that puts the company in jeopardy: it doesn't understand its pricing. Yet most SaaS companies don’t know what they’re worth to their customers or how best to communicate value. How is SaaS pricing different? Gain a competitive advantage.

Pricing 64

Pricing SaaS Payments Strategy Payments 64

Totango

JANUARY 26, 2021

For example, if you sell a subscription SaaS product, a simple procedure for calculating your monthly churn rate would be: Take how many subscribers canceled their subscriptions that month. The retention rate is calculated in a similar way, except you start with how many subscribers renewed their subscription that month.

Churn 91

Churn Retention Underperforming Technical Team Technical Review 91

Frontegg

AUGUST 19, 2021

Instant gratification is now a mandatory aspect of SaaS application usage. Users don’t want to write emails or engage with support teams anymore. Onboarding, user management, subscriptions – let’s take a closer look at the potent self-service and PLG combo. Related: Top 10 PLG Tools for Your SaaS Application.

SaaS Payments 98

SaaS Payments Payment Services Payment Solutions Underperforming Technical Team 98

Frontegg

DECEMBER 2, 2021

In addition, we are excited to welcome our new partners – the visionary team from Insight Partners, led by Praveen Akkiraju, Daniel Aronovitz, and Jeff Horring. Additionally, our diversity-first team has grown to more than 30 top-notch talents (you are an incredible team of people, each and every one of you!)and

Underperforming Technical Team 93

Underperforming Technical Team Sales Hiring DevOps as a Service Scale 93

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? The webinar’s Q&A session covered popular onboarding questions in SaaS like how long it should take a customer to reach first value, what should you do when a customer disengages, and how to hold customers accountable at scale. I have two handoffs.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

FastSpring

MARCH 27, 2023

Ryan Austin had VP-level experience in training when he decided to start a consulting business to help enterprise-level companies with their corporate learning and development initiatives. Ryan and his team noticed so many inefficiencies across the L&D workflows. “It That’s really when it got us thinking about that.

Payment Solutions 108

Payment Solutions Payment Services SaaS Payments VP of Engineering 108

Kellblog

FEBRUARY 2, 2023

ARR growth still predicts enterprise value (EV) multiples well — but particularly if FCF margins are better than 15%. Management teams should prepare themselves for activist investors and adapt their financial profile to keep valuations high. SaaS sprawl. SaaS rationalization. Their mission is to drive your churn.

Software Review 119

Software Review Development Team Review Underperforming Technical Team Scale 119

User Pilot

FEBRUARY 20, 2023

Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience. Its key objective is to develop a deeper understanding of who your users are, and how they interact with the product. How does this sound? Ready to dive in? What is product analytics? Pendo Segments.

Software Review 98

Software Review Systems Review Underperforming Technical Team Mobile 98

Totango

JANUARY 17, 2019

In order to run a successful enterprise, you have to think in terms of customer growth and expansion. Support across your enterprise. Not to get too philosophical, but each journey begins with a first step, and in the SaaS domain, that means onboarding. Support Across Your Enterprise. Customer nurturing. Rapid Onboarding.

SaaS 74

SaaS Marketplace as a Service Underperforming Technical Team Scale 74

Kellblog

MARCH 11, 2020

Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by following set of beliefs. If the StartFast doesn’t work, it’s not a big deal because the Customer Success team’s mission is to offer free clean-up after failed implementations. Let’s start with a story.

Underperforming Technical Team 99

Underperforming Technical Team Sales Hiring Consulting Forecasting 99