OpenView Labs

JULY 2, 2020

New for 2020: SaaS Pricing and COVID-19. In this brand-new report, we finally answer the question “Freemium or free trial?” About half of respondents, evenly distributed across size or industry, were offering temporary relief on payment terms. Nudging Customers with Behavioral Tactics. Tips on Enterprise Pricing.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

Chart Mogul

MARCH 9, 2020

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. Baremetrics was limiting in the sense that they could only analyze their revenue from Stripe, while the team was already using mobile and custom invoicing to bill and collect payments.

Payment Solutions 113

Payment Solutions Payment Features Payments Social Media 113

BetterCloud

SEPTEMBER 6, 2019

Our new Chief Technology Officer (CTO) Andra Milender defected from a medical career track before finding her footing on a technology path. What does your role as the CTO entail? You wear all hats as CTO. The definition of CTO is so broad and that’s what I like about this role! What is the biggest challenge?

Part-Time CTO 8

Part-Time CTO CTO New CTO Technology 8

Chargify

OCTOBER 4, 2017

There’s a self-service page, which allows clients to update information on their own. Looking back at their own experiences, Sonnenberg has this advice for new subscription-based startups: “Start with Stripe + Chargify. .” The process to change price points can’t happen in real-time. Then, we found Chargify.

Subscription 51

Subscription Payment Features Merchant Services SaaS Payments 51

Point Nine Land

APRIL 9, 2021

So if you’re a US-based startup, you might be able to shoot slightly higher ;) Unlike SaaS companies which have been around for years, B2B marketplaces are a relatively new category and not many investors have invested in them yet. In general, European rounds tend to be slightly smaller and valuations slightly lower than they are in the US.

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

Sales Hacker

JANUARY 21, 2020

Now he’s a partner making investments on the VC side at Foundation Capital with over 20 years of operational experience. Now he’s a partner making investments on the VC side at Foundation Capital, but has over 20 years of operational experience. Angus is an investor who brings real world operating experience to his job.

Payment Methods 62

Payment Methods Scale CTO Coach SMB 62

ProfitWell

SEPTEMBER 5, 2019

SaaS operators have the expertise but are continuously blocked with foundational issues that take time and energy. Their Elastic Billing engine allows you to price creatively and adapt quickly. And, their detailed analytics suite gives operational visibility because as you continue to grow, so do your needs for insight.

Payments 40

Payments Payment Services SaaS Payments New CTO 40

Outseta

OCTOBER 15, 2018

If you’re reading this post, this probably isn’t news to you. I’ll be the first to admit that all of the above resonates with me - I think more companies looking to stay independent and operate on their own terms is, generally, a good thing. At the end of the day, “We broke pretty much everything,” says CEO Chris Savage.

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

Chart Mogul

MARCH 9, 2020

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. Baremetrics was limiting in the sense that they could only analyze their revenue from Stripe, while the team was already using mobile and custom invoicing to bill and collect payments.

Payment Solutions 52

Payment Solutions Payment Features Outsourcing Services Payments 52

Sales Hacker

JUNE 12, 2020

Leverage the prospect’s buying process (08:04). ? Have they created something new before? Have they ever created a new program, created a new event themselves, and how do they talk about what they care about? I demand payment upfront. Somebody may have a title, they may have a CTO, CEO, co-founder, or whatever.

Enterprise 82

Enterprise CTO Hire Startup Technical Cofounder 82

ProfitWell

OCTOBER 1, 2019

When HubSpot first launched its culture code, Dharmesh Shah, CTO and Founder of HubSpot, felt it was important to share it with candidates. While getting everyone on board with culture might feel exhaustive or you might feel like “that” company, it's the down payment for making a strong culture for the long haul. Compliance.

Company Culture 40

Company Culture Sales Recruiting Scale Sales Hiring 40

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.

Payment Methods 273

Payment Methods Merchant Services Scale Payments 273

Hull

JANUARY 22, 2019

Over the past few years, we've seen a new role emerging at within scaling startups - the growth engineer. The explosion of SaaS tools (and with it, data silos) together creates a need for a cross-functional, operations role to support go-to-market teams. Trend #1: The most effective users of martech are engineers.

SaaS Payments 77

SaaS Payments Engineering Technical Advisors Payment Solutions 77

SaaStr

MARCH 3, 2020

You can come up to me after this and I can give you a list of 10 people, but find somebody that’s been a VP of Sales before successfully in a startup, scaled that to some level of success and make that person sort of an independent arbiter of that process. So I have a process, sort of a checklist. They don’t have an agenda.

Sales Hiring 228

Sales Hiring Sales Recruiting CTO Hire Scale 228

SaaStr

APRIL 18, 2019

And my education, I went to MIT to study mechanical engineering, and I think I would have thought I was going to go into the pump business like my father. I remember when I was in business school the internet was brand new and back then the hero was Jerry Yang. I was more of an engineer, MBA. Number one, commit to the summit.

Sales Recruiting 231

Sales Recruiting VP of Engineering Scale SaaS Payments 231

SaaStr

DECEMBER 13, 2019

So how did that experience impact your operating mentality and I guess what were your biggest takeaways from that experience? And I think what it taught me on the operating side was that consistency is absolutely fundamental scale. And that was one of the things that I had learned from an operating standpoint. Yousuf Khan: Yes.

Technical Advisors 227

Technical Advisors Scale Technical Review Payment Solutions 227

OnStartups

JULY 7, 2021

Is your title CTO? Dharmesh: Yes, CTO. I was an engineer. I was working as an engineer. And I've worked in the service industry before, I know that those kinds of things matter. And whether they start a new company or not, they sort of live as a user at the edge. So this is Dharmesh. Dharmesh is the.

Payment Methods 140

Payment Methods Technical Review Software Review Payment Solutions 140

OnStartups

JULY 7, 2021

Is your title CTO? Dharmesh: Yes, CTO. I was an engineer. I was working as an engineer. And I've worked in the service industry before, I know that those kinds of things matter. And whether they start a new company or not, they sort of live as a user at the edge. So this is Dharmesh. Dharmesh is the.

Payment Methods 40

Payment Methods Technical Review Software Review Payment Solutions 40

Sales Hacker

MARCH 11, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Cassie Young is a General Partner at Primary Venture Partners, a $1B AUM early-stage venture capital firm in New York that has backed category-defining companies such as Chief, Alma, K Health, Latch, Alloy, Dandy and Vestwell. Cassie, welcome.

Scale 80

Scale Technical Advisors Sales Hiring Technical Review 80

SaaStr

JULY 19, 2019

250: Peter Yared is the Founder & CEO @ InCountry, the startup that allows you to operate globally with data residency as a service meaning they store your mission-critical data in it’s country of origin, without compliance. Previously, Peter was also the CTO/CIO of CBS Interactive where he brought CBS into the cloud.

VP of Engineering 155

VP of Engineering CTO Hire Technical Review Sales Hiring 155