SaaStr

AUGUST 25, 2019

SaaStr Scale is THIS THURSDAY in San Francisco! The Playbook to Building a Thriving Sales Culture with Fmr. PatientPop SVP of Sales Justin Welsh. The Playbook to Running Growth Experiments at Scale with Ex Machina Founder Guillaume Cabane. GRAB A FINAL, FINAL TICKET HERE ! VIEW THE FULL AGENDA.

Scale 137

Scale Sales Recruiting Scaling Sales Hiring 137

Sales Hacker

JANUARY 20, 2022

Strong sales reps are the lifeblood of your business and how you choose to invest in them matters. For frontline sales managers, attributes like competency, quality of work, ease of execution, and length of contribution indicate reps’ overall job success, but you can’t rely on those inputs to tell you if they are personally satisfied.

Sales Recruiting 98

Sales Recruiting Scale Retention Sales 98

Sales Hacker

DECEMBER 8, 2023

Accordingly, the recruiting of beta customers and roadmap selling happen earlier, providing for customer quotes as part of the launch. Double-clicking on this with a Zendesk example: Find opportunities to give people the ability to directly engage with the technology as part of the launch. Make sure your message lands.

Sales Recruiting 99

Sales Recruiting Generative AI AI AWS 99

Sales Hacker

OCTOBER 30, 2018

Welcome to Sales Hacker’s first-ever Influential Women in Sales list! In this exclusive list, we wanted to honor not just female leaders that promote their own sales platform (no shame in that!) They say “You can’t be what you can’t see,” and the sales floor is no exception.

Sales Recruiting 111

Sales Recruiting VP of Engineering Scale Sales Hiring 111

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. In this talk, Claire will share these and other lessons for scaling high-growth organizations. Manual processes first. Names stick.

Scale 148

Scale Payment Services Payment Methods Scaling 148

SaaStr

SEPTEMBER 25, 2020

379: From how many reps to hire, to compensation models, here are the top 10 mistakes founders make when hiring their first sales teams and how to avoid them. Announcer: In today’s SaaStr Insider, SaaStr CEO and founder, Jason Lemkin, shared the top 10 mistakes founders make when hiring their first sales team.

Sales Hiring 189

Sales Hiring Sales Recruiting Scale Sales 189

Point Nine Land

OCTOBER 23, 2023

P9 Panel on Hiring Sales Leaders — Founders Summit 2023 “You are going to fire your first sales manager!” — A lesson too many founders learn the hard way. The Founder isn’t willing to be the first salesperson Many of the best founders we work with don’t have a sales background and are either product or engineering focused.

Sales Hiring 125

Sales Hiring Scale Technical Advisors Technical Cofounder 125

Tom Tunguz

NOVEMBER 9, 2019

The question facing founders recruiting marketers is: which is the most important to prioritize? After achieving product market fit, it’s a natural time to scale lead generation. The most frequent mishire in startups is the first head of marketing. Many different disciplines fall under marketing’s purview. Why is this?

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Scale Startup Sales Recruiting Sales Hiring 214

Sales Hacker

SEPTEMBER 28, 2021

In this episode of the Sales Hacker Podcast, we have Hakim Myers , Business Recruiter at Nextdoor , where he recruits for people, finance, and legal functions for startups. Join us for a revealing conversation on sales and talent from the perspective of a recruiter in an executive search firm. powered by Sounder.

Sales Recruiting 81

Sales Recruiting Retention Scale Sales Hiring 81

User Pilot

JULY 27, 2023

The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. Account Managers: They serve as the lead point of contact for all customer account management matters. Average salary: $196,172/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Mucker Capital

APRIL 2, 2024

In this Mucker Growth session, Mike Genstil with ValueCore delves into the concept of value selling and its application in enterprise sales. As a founder, ideally you want your sellers, marketers, and product leaders aligned in transforming product features into value-based messages to accelerate sales cycles and secure corporate deals.

Sales Recruiting 52

Sales Recruiting Technical Review Enterprise Cybersecurity 52

ChurnZero

DECEMBER 21, 2023

Designing a successful post-sale strategy requires choices, says CXology’s Tim Conder. Without making those choices upfront, you’ll find it hard to create a good customer experience and scale it, and you’ll easily fall into the chaotic trap of “doing what it takes”. Q: Is there a proven strategy for engagement and continual alignment?

Sales Recruiting 52

Sales Recruiting Scale Customer Success Sales 52

Buffer Resources

SEPTEMBER 11, 2023

I’ve never created LinkedIn content with the “goal” of lead generation or immediate-term sales. I’ve always made sure to engage and respond to people who leave comments. Sales: The ability to persuade others to buy a product or service.

Sales Recruiting 52

Sales Recruiting Sales Hiring Scale Social Media 52

Sales Hacker

NOVEMBER 29, 2018

Company raises money and is now ready to “scale the sales team.” Their current seller has done a great job, so the natural inclination is to assume that we want to replicate that person and sales will continue to grow, right? Fast forward 1 year later: “Oh no, my entire sales team looks the exact same…”. Sound familiar?

Sales Hiring 74

Sales Hiring Sales Recruiting Scale Sales 74

User Pilot

MAY 20, 2024

Gamify the experience with badges, leaderboards, and challenges to increase engagement. Maintain constant communication and engagement with existing customers. SaaS companies depend on ongoing customer engagement and subscription renewals. It provides a stable revenue stream essential for sustaining and scaling the business.

Retention 105

Retention Strategy Sales Recruiting Scale 105

Valuize Consulting

JANUARY 25, 2024

Greg, Karen and Leah generously shared their learnings, challenges and triumphs in building, scaling and maturing their Digital CS programs. Effective Cross-Functional Collaboration Your Digital CS program should be directed by Customer Success but also requires close partnership with Marketing, Product, Sales, and Revenue Operations.

Customer Success 52

Customer Success Sales Recruiting Scale Strategy 52

Intercom, Inc.

APRIL 22, 2019

Rick started Guru in 2013, after successfully founding Boomi (a cloud integration and data management company) and selling it to Dell. He joined me for a conversation on tackling issues that come up as you scale your customer experience. When scaling your customer experience, remember AI can’t simulate human empathy.

Scale 156

Scale Scaling AI Search Underperforming Technical Team 156

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Here’s what Claire talks about: How to avoid trapdoor decisions when scaling. Lessons for scaling high-growth organizations.

Scale 115

Scale Payment Services Payment Methods Sales Hiring 115

FastSpring

AUGUST 2, 2019

For software and SaaS companies, in particular, having the right affiliate partners can help them scale their business to the next level by driving more online sales. Join FastSpring’s Affiliate Marketing Manager, Mark Jacobs on August 22nd, 2019 at 10 AM PT to learn how you can grow software sales with affiliate marketing.

Sales Recruiting 60

Sales Recruiting Scale Software Sales 60

Natalia Luneva

NOVEMBER 24, 2021

On this episode of the podcast, I interview Arthur Nobel and we discuss scaling SaaS companies. What we discovered is companies sometimes struggle with scaling so we dived into the reasons for that. Levers of scaling a SaaS company. He is passionate about enabling entrepreneurs to realize their vision.

Scale 52

Scale Scaling Sales Recruiting SaaS 52

SaaStr

JUNE 4, 2019

I actually worked in sales for five and a half years and that’s probably why I have tended to gravitate to B2B marketing. Worked as an AE and then a sales manager. Decided to go to business school, did that for a little bit and then came out in management consulting, a company. So, they’re a B2B piece.

Sales Recruiting 173

Sales Recruiting Scale Underperforming Technical Team Pricing 173

User Pilot

APRIL 19, 2024

This allows businesses to tailor their offerings and engage more effectively with their target market. Engaging in primary research is comparable to unearthing precious metals—it requires gathering new information straight from sources through several approaches including: Surveys (here – in-app survey templates from Userpilot ).

Market Research 52

Market Research Sales Recruiting Marketing Underperforming Technical Team 52

ChurnZero

JANUARY 25, 2024

Skillset 1: Sales acumen In 2024, driving revenue is a primary responsibility of CS. This means that sales acumen is no longer just a bonus for CS professionals—it’s a new baseline for many companies. Scaled customer success roles This role is starting to carve out its own space and made a huge splash in 2023.

Customer Success 52

Customer Success Sales Recruiting Sales Hiring Scale 52

Sales Hacker

MARCH 11, 2019

This week on the Sales Hacker podcast, we talk to Sales Hacker founder and VP of Marketing at Outreach , Max Altschuler. If you missed episode 47, check it out here: PODCAST 47: Key Qualities of great Sales Leadership w/ Dan Fougere. Why Sales Engagement as a category is here to stay. What You’ll Learn.

Scale 57

Scale Engagement Sales Recruiting Technical Advisors 57

SaaStr

DECEMBER 3, 2020

403: Sam Taylor is the VP of Sales and Success @ Loom, the startup that helps you get your message across by making it easy to record instantly shareable videos. As for Sam, prior to Loom, Sam spent over 4 years at Salesforce following their acquisition of Quip, a startup Salesforce acquired for $750M where Sam was also the 1st sales leader.

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Scale Sales Hiring Sales Recruiting Sales 172

Valuize Consulting

DECEMBER 7, 2021

The question now is, how big should CS organizations be, and what’s the best way to staff and scale its success? To uncover how today’s CS leaders are successfully building and scaling their CS organizations, Valuize’s Founder and CEO, Ross Fulton, spoke to TSIA’s Vice President, Customer Success Research, Stephen Fulkerson.

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VP of Engineering Customer Success Sales Hiring Interviewing 98

Neil Patel

OCTOBER 25, 2020

If you are looking to scale up your marketing, you will need talented people that can take charge of and execute your strategy. Scaling a business isn’t easy. Two of the key challenges that come with scaling are getting the right talent and getting enough new customers. Read on to find out which decision is better for you.

Sales Hiring 145

Sales Hiring Outsourcing Services Underperforming Technical Team Sales Recruiting 145

Sales Hacker

DECEMBER 21, 2017

What is Sales Operations? Sales operations refers to the unit, role, activities and processes within a sales organization that support, enable, and drive front line sales teams to sell better, faster, and more efficiently. But perhaps more than anything else, sales operations brings a system to selling. Technology.

Scale 87

Scale Sales Recruiting Sales Hiring Technical Review 87

SaaStr

APRIL 23, 2019

And can you talk a little bit about touching on the hiring point, because you did say that you focused a lot on talent, and recruiting. And coming from Brazil without a big network in Silicon Valley, un-launched, without a website, it was actually really hard to recruit the first ten people. I’m going to go, and scale it up.”

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Sales Hiring Sales Recruiting Scale Payment Methods 165

Sales Enablement, SaaS and Growth

JUNE 26, 2018

Today, everyone working in and around sales and marketing knows that bots are hot, in vogue and quite simply, of the moment. In my role leading sales enablement at HubSpot in EMEA, we deliberately carve out time to think about ways to leverage tools, technology and software that will make sales reps more effective.

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Sales Enablement Scale Sales Recruiting Sales Hiring 100

SmartKarrot

JUNE 28, 2023

The key account manager is then supposed to act as the first contact point between these clients and the business, dedicate resources, and hold meetings with them. The main aim of this practice is to help grow the number of key accounts in order to attain mutually beneficial goals and maximize their value.

Sales Recruiting 10

Sales Recruiting Management Scale Underperforming Technical Team 10

OpenView Labs

JUNE 20, 2019

Europe is a major target for B2B SaaS firms seeking to scale their businesses internationally. It’s clear to see that finding new logos in Europe has given many scaling SaaS firms a big headache during the last year. The toughest EU country to hire senior sales/commercial talent. How wrong can they be!

Scale 45

Scale B2B Sales Hiring Scaling 45

User Pilot

NOVEMBER 5, 2023

Overall, customer value management can make your product more competitive. Sales reps can use the knowledge to shift sales negotiations from price to value. Sales teams, on the other hand, leverage CVM to discover the value with customers. How do you recruit your interviewees?

Management 105

Management Scale Customer Lifetime Value SaaS 105

Andreessen Horowitz

APRIL 23, 2024

They also talked about the difficulties — and potential advantages — of selling into small businesses, taking alternative approaches to interviewing candidates, and the importance of keeping culture a vital part of a company as it scales. It scales with your customers. Here’s an edited excerpt from their conversation.

Payments 97

Payments Forecasting Payment Services Payment Solutions 97

Sales Enablement, SaaS and Growth

OCTOBER 16, 2017

The sales enablement industry has taken tremendous strides in recent years, but by most measures, it's still a relatively immature function. To fill this "best practices void" and play my part in elevating the role of sales enablement I often take ideas from other fields and apply them to my work at HubSpot.

Sales Enablement 100

Sales Enablement Sales Recruiting Scale Sales 100

User Pilot

NOVEMBER 23, 2023

As companies scale, they often cannot satisfy customer needs equally well. The momentum gap The product momentum gap happens when organizations start to scale. One of the consequences of this is that the sales cycles slow down. Scale effectively Scaling is not just about growing bigger; it’s about growing smarter.

Scale 105

Scale Underperforming Technical Team Sales Recruiting Software Review 105

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. What “customer success” looks like evolves as your company and customers scale upmarket.

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Scale Customer Success Strategy Sales Hiring 177