SaaStr

SEPTEMBER 27, 2019

269: Gorgias helps brands automatically respond to basic questions, and track the impact of customer service on sales so support becomes a profit center. Using data to your advantage. If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. Harry Stebbings.

Sales Hiring 131

Sales Hiring Sales Recruiting Scale Software Review 131

Buffer Resources

MARCH 1, 2024

At the time this article goes live, I’ll likely be bouncing up and down on my overstuffed suitcase in an attempt to get it closed, checking I have my passport for the 345th time, or — if I’m very organized — in the back of a taxi en route to Cape Town International Airpot.  ” — Dave 4.

Technical Advisors 15

Technical Advisors Travel Software Engineering Company Culture 15

Intercom, Inc.

MAY 15, 2018

In a business climate where customer support is often considered a cost center, we’ve seen firsthand that investing in real-time support actually drives revenue and customer satisfaction. We witnessed consistent CSAT responses to real-time chat experiences we provided using Intercom’s Business Messenger and Articles.

Revenue 193

Revenue Scale Communication Customer Support 193

SaaStr

NOVEMBER 19, 2021

What that means is you need to know the industry that you service and you serve and you support inside and out everything about the industry. Do your F’en homework. Everyone’s measuring us. What I want to highlight is, instead of getting focused on the discovery, I recommend two things. Is it growing?

Sales 222

Sales Business Leadership Entertainment 222

Intercom, Inc.

JANUARY 11, 2023

Last time around, we invited him to talk about how AI can boost your conversational support. Liam: For anyone who hasn’t heard that first episode, could you give us a little flavor of your career trajectory so far? Tell us about this. It seems like it’s taken a while for us to even get to this point.

Scale 118

Scale B2B Banking SMB 118

SaaStr

MAY 2, 2019

Join us at SaaStr Annual 2020. But to say that we’re so unique and you can’t even begin to describe us? Okay, fine, great, but I don’t think that’s something that many of us would go for or many customers. That moved the needle for us. en you start saying, scaling and what does that even mean? Is that the point wh.

Scale 143

Scale Business Sales Hiring CTO Hire 143

SaaStr

JULY 2, 2019

Join us at SaaStr Annual 2020. In that time, I think obviously Salesforce… without Salesforce, a fundamental driver for cloud computing, and all of us in this room today, it had something to do with this massive shift going on. Want to see more content like this? Kevin Egan, VP of North American Sales @ Slack. Say it again.

Enterprise 146

Enterprise Scale Sales Hiring SMB 146

User Pilot

JULY 8, 2020

Source: G en Furukawa, Retainble. That’s going to associated with them USING your product for a purpose – so it could include: Completing their user profile. Opening a support ticket. Once that’s done, we guide and support the next steps by encouraging them to create a first experience. Checking for updates.

Metrics 71

Metrics Churn Onboarding Retention 71

SaaStr

NOVEMBER 21, 2019

Join us at SaaStr Annual 2020. I work in fellowship, which just means selecting companies, supporting them, helping them raise. So if you’re a software founder in that stage, come talk to us. You want to start thinking about customer success and that’s not just support. Want to see more content like this?

New CTO 146

New CTO Sales Hiring B2C CTO Hire 146

Outseta

JUNE 11, 2019

And on top of that it seems like publishing a book is more en vogue than ever before—if you haven’t published a book yet what sort of self-professed guru are you? That leaves us with big fish, small pond positioning—I can get behind that. This image has articulated Outseta’s positioning better than anything else to date. A help desk?

Subscription 50

Subscription Payment Features Software Review Consulting 50

Intercom, Inc.

JANUARY 3, 2019

Was this a substantial investment for us in 2018? For us, it certainly works well. Talk us through it what we changed there. They found about us by word of mouth, Twitter, talking to people they know in the industry. I found that we started to have more and more companies who just wanted to talk to us about Intercom.

Scale 144

Scale Sales Hiring Engineering Strategy 144

SaaStr

AUGUST 8, 2019

Join us at SaaStr Europa 2020. As a bit of history, Accel, we’ve had the pleasure of supporting them from the early beginnings. I guess to start with on the organization side, can you tell us a bit about how sales are organized at Doctolib? Want to see more content like this? Andrei Brasoveanu | Partner @ Accel.

Sales Recruiting 107

Sales Recruiting SMB Scale Sales Hiring 107

SaaStr

AUGUST 8, 2019

Join us at SaaStr Europa 2020. As a bit of history, Accel, we’ve had the pleasure of supporting them from the early beginnings. I guess to start with on the organization side, can you tell us a bit about how sales are organized at Doctolib? Want to see more content like this? Andrei Brasoveanu | Partner @ Accel.

Sales Recruiting 107

Sales Recruiting SMB Scale Sales Hiring 107

Outseta

MAY 8, 2020

As a US citizen, it’s very clear to me that many of our best and brightest go into this field. I wish everyone in tech would think more for themselves and find the unsung heroes among us of which there are plenty—the majority of the best people I’ve come across in tech live happily in silent obscurity. How can we use this?”

Part-Time VPE 102

Part-Time VPE Fractional VPE Sales Hiring Underperforming Technical Team 102