Fri.Jul 14, 2023

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Why You’re Unfundable in 2023: The Cold, Hard Truths About SaaS AMA Part 2 with SaaStr CEO and Founder Jason Lemkin

SaaStr

Many people at this year’s SaaStr Europa wondered about the future of customer success, motivation during hard times, and how to grow in this new era of efficiency. SaaStr CEO and Founder Jason Lemkin sat down with the audience for an Ask Me Anything session to answer some of the most pressing questions from the audience. If you missed part 1, catch that here.

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10 Examples of Poor Customer Experience in SaaS

User Pilot

Have you ever had a poor customer experience? Maybe as simple as a poorly designed user onboarding ? As soon as that poor experience hits, you stop and never return. To win over your customers, you must create excellent customer service that keeps customers returning. In this article, we’ll cover: What makes a bad customer experience? Ten examples of bad customer service to avoid.

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Need Leads? July 31 is The Last Chance to Sponsor 2023 SaaStr Annual!

SaaStr

We’re almost there!! 2023 SaaStr Annual is coming up on Sep 6-8 in the SF Bay Area , once again on our 40+ acre compass at the San Mateo County Fairgrounds. We’ll have 12,000+ of the best in SaaS and Cloud all coming together to share, scale, and learn. And our sponsors are a key part of it! We’ll have over 100 of the leaders in SaaS as sponsors, from Salesforce to Expensify, from Google Cloud to G2, and so much more!

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Four zero-days make July 's Patch Tuesday a 'patch now' update

IT World

With this month's Patch Tuesday update, Microsoft addressed 130 security vulnerabilities, published two advisories, and included four major CVE revisions. We also have four zero-days to manage for Windows ( CVE-2023-32046 , CVE-2023-32049 , CVE-2023-36874 and CVE-2023-36884 ), bringing the Windows platform into a "patch now" schedule.

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Navigating the Future: Generative AI, Application Analytics, and Data

Generative AI is upending the way product developers & end-users alike are interacting with data. Despite the potential of AI, many are left with questions about the future of product development: How will AI impact my business and contribute to its success? What can product managers and developers expect in the future with the widespread adoption of AI?

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Customer Success: Do They Need to Be Product Experts?

SaaStr

So a little while back we had a deep dive on just how much of a product expert your VP of Sales needs to be, and your sales team in general. More on that here. The bottom line is while views weren’t consistent, I can tell you VPs of Sales that don’t know the product close to cold … fail. They just plain fail in my experience. I repeated the survey for CS, and found more what I’ve personally experienced — the CS team needs to know the product cold.

More Trending

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What is Construction Management Software: Ultimate Guide

Teamgate

Construction management software is a specialized tool designed to enable construction managers to plan, execute and deliver building projects within a specified time frame and budget. This kind of software has the capability to streamline operations, enhance productivity and efficiency across all phases of a construction project, from inception to completion.

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Maybe the Best Threads Strategy Right Now Is to Listen and Learn

Sparktoro

When Threads launched on July 5, it was easy to get on the hype train. The battle for a Twitter replacement. A place where most of your friends already are. One-click login. Instagram even cleverly added number badges to profiles, indicating what number Threads user they are.

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Founder Q&A Series: Incentives and Compensation Structure

Sales Hacker

Another summer week in the books This week, we’re continuing our Founder Q&A Series. Real questions asked by real founders and answered by some of the sharpest GTM minds in the space. Thanks to everyone who sent through their questions last week, we’ll try to get through a few over the coming months. And just because, here’s some good vibes for your sunny July weekend: Anyway, let’s get into it.

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Did GPT-4 Code Interpreter Escape From Its Sandbox?

Crafty CTO

Until this morning, I hadn’t thrown a real task at GPT-4 Code Interpreter, so I decided to see how it would perform at intelligently combining several proposal template documents into one ( link to transcript ). The answer: it didn’t perform all that well; but I have ideas on how to guide it better next time. But that’s not the story here.

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SaaS: How They’re Turning Payments Into Profit Centers

Discover how top SaaS companies are earning up to $700k + and zero upfront cost with Usio Integrated Payments.

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Best Continuous Integration Tools for DevOps

TurnKey Labs

In today’s fast-paced digital age, understanding and leveraging the right tools can make the difference between success and setback. This rings particularly true in the innovative field of DevOps. In the software development lifecycle CI/CD tools are like the secret sauce.

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From Code To Excellence: Exploring Java Application Development

How To Buy Saas

Java has turned into an integral part of application development in India. With a robust ecosystem and a talented pool of developers has emerged as a thriving hub for Java application development. In this comprehensive article, we will delve into the world of Java development in India, exploring its growth, challenges, innovations, and the factors that contribute to excellence in this field.

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What is Included in an IT Disaster Recovery Plan?

SaaS Metrics

In today’s rapidly evolving digital landscape, businesses heavily rely on technology to drive their operations and maintain a competitive edge. However, the increasing dependence on technology also brings about the risk of IT disasters that can disrupt crucial systems and processes, resulting in significant financial losses and damage to a company’s reputation.

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B2B Sales Funnels: Everything You Need to Know to Connect with Prospects and Close Deals

CloseSaaS

Ready to build a B2B sales funnel for your company? This comprehensive guide will help you do it the right way, leading to more deals and revenue.

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How Embedded Analytics Gets You to Market Faster with a SAAS Offering

Start-ups & SMBs launching products quickly must bundle dashboards, reports, & self-service analytics into apps. Customers expect rapid value from your product (time-to-value), data security, and access to advanced capabilities. Traditional Business Intelligence (BI) tools can provide valuable data analysis capabilities, but they have a barrier to entry that can stop small and midsize businesses from capitalizing on them.

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How SAP S/4 HANA Is Amplifying Automotive Enterprise Efficiency

How To Buy Saas

Automotive industries are one of the largest contributors to any nation’s economy. With an industry that is that big and that handles manufacturing and services within its own companies, it is natural that with time there will come a point where some lag or other may occur. With advancements going on at a fast pace, the need to cut down on costs while developing a streamlined process is the need of the hour.

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Product Analytics Framework: A Guide for SaaS Companies

User Pilot

What is a product analytics framework and why is it important? These are only two of the many questions this article tackles. We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. Without further ado, let’s dive in! TL;DR A product analytics framework is a system for analyzing user interactions with a product to understand their needs and preferences, inform decision-making, and improve

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ServiceNow vs. UiPath: Which Might Be Better Suited for Your Organization?

SmartKarrot

From customer service to enterprise operations, organizations are always looking for the most suitable solution in order to improve their efficiency and output. There are different solutions that can help the particular needs of your organization. Let us dive deep and compare two popular enterprise platforms, ServiceNow and UiPath, in this blog. Both ServiceNow and UiPath are quite popular among organizations because of their value and capabilities for enterprise needs.

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Dark Launch 101: How to Release Successful Features?

User Pilot

What’s a dark launch and does it benefit product managers ? These are exactly the questions the article deals with, so let’s get right to it, shall we? TL;DR A dark launch involves releasing the feature to a small percentage of users before everybody else. It’s done to validate feature ideas , test their real-world performance and reduce the risk involved in launching a potentially subpar product to all users at once.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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Clouded Judgement 7.14.23 - Metrics Required to IPO (IPO Window Opening?)

Clouded Judgement

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Inflation Update The week we got the June CPI (ie inflation) data. Here’s where things shock out: Headline Inflation: 3.0% YoY (3.1% consensus) and 0.2% MoM (0.3% consensus) Core Inflation: 4.8% YoY (5.0% consensus) and 0.2% MoM (0.3% consensus) Overall, inflation came in lighter than expected.

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