Mon.Apr 10, 2023

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Dreamforce, Arse-Kissing, and Behavioral vs. Attitudinal Loyalty

SaaStr

A long ways back, I was meeting with one of our largest customers, one of our first $1m TCV deals. As I was coming, someone else was leaving – Marc Benioff. He’d come (flying private I assume, and possibly straight from Hawaii) to … kiss the customer’s arse, as near as I could tell. The customer already had thousands and thousands of seats of Salesforce.

Airlines 277
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Apple feels the bite as Mac shipments fall 40.5%

IT World

Apple’s regular series of record-setting Mac sales sprees seems to be taking a raincheck. As economic malaise ate a huge chunk of PC sales in the first quarter of 2023, the Mac maker was the worst affected of all, according to preliminary results from IDC. Apple Mac sales decline 40.5% YoY In its latest PC market share report, IDC confirmed a significant decline across the global PC industry.

Sales 116
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Dear SaaStr: I Just Sent an Email to a VC With Two Typos. Should I Resend the Email?

SaaStr

Dear SaaStr: I Just Sent an Email to a VC With Two Typos. Should I Resend the Email? No, don’t resend. First, VCs want to see strength. Not arrogance usually, but strength. Some whimpy email apologizing for some typos isn’t strength. Second, it shows poor prioritization. This is really a good use of your time? Third, VCs have lots of typos, too.

Data 247
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Facing weak chip sales, TSMC asks US for guidance on CHIPS Act funds

IT World

Facing a sharp drop in revenue, Taiwanese semiconductor giant TSMC is seeking assurances from the US about subsidies it will receive when it builds its new $40 billion manufacturing facilities in Arizona. TSMC’s US investments are part of the chipmaker’s strategic move to expand beyond Taiwan, due to the country’s own political tensions with China, as well as the onoing US chip trade war with China, which is putting companies globally in the crosshairs.

Sales 89
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Navigating the Future: Generative AI, Application Analytics, and Data

Generative AI is upending the way product developers & end-users alike are interacting with data. Despite the potential of AI, many are left with questions about the future of product development: How will AI impact my business and contribute to its success? What can product managers and developers expect in the future with the widespread adoption of AI?

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Lessons From Selling to 10,000 Startups With Zendesk VP of Startups, Kristen Durham (Video)

SaaStr

B2B SaaS companies often aim to land large enterprise clients that can bring with them long relationships and large deals. Others may seek to corner the SMB market. However, what many businesses may overlook is the startup segment. Often, startups are lumped in with small businesses, yet this approach fails to recognize what motivates and attracts these early-stage companies.

Startup 241

More Trending

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11 Tips to Generate Better Real Estate Leads

CloseSaaS

Real estate lead generation is a real challenge. Learn repeatable, effective strategies to find quality real estate leads + boost your career.

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Internal Links Boost Page Performance

Neil Patel

Internal links are an important part of your overall content marketing strategy. Just think about it: Visitors pick your website because they believe in your authority over the other websites on SERPs. Internal links give you, the content marketer or website owner, the ability to further promote your own content in a natural and relevant way. So, what are internal links?

PayPal 81
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Freemium Strategy 101: Ultimate Guide for SaaS Companies [+ Examples]

User Pilot

What do Slack, Spotify, Dropbox, Canva, Zoom, and Grammarly have in common? Apart from offering delightful products, these companies have managed to successfully leverage their freemium strategy to drive product growth. Could freemium work for your SaaS business? That’s what we discuss in the article. And if you decide to go the freemium route, we look at some best practices and check out examples of their successful implementation.

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How to Use a Mutual Action Plan to Close More Deals (+ Free Template)

CloseSaaS

A mutual action plan sets out clear milestones for all the stakeholders in a deal. Learn what your MAP should include & how to use in in the sales process.

Sales 52
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SaaS: How They’re Turning Payments Into Profit Centers

Discover how top SaaS companies are earning up to $700k + and zero upfront cost with Usio Integrated Payments.

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18 email marketing tips to boost your hotel bookings this summer

How To Buy Saas

Email marketing is a cost-effective and efficient way to promote your hotel and increase bookings. With summer just around the corner, it’s the perfect time to step up your email marketing game. In this article, we’ll explore ten tips to help you improve your email marketing strategy and drive more bookings to your hotel. 18 tips for effective hotel advertising to increase booking this summer Build your email list The first step in any email marketing strategy is to build your email list.

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Apr 10 – Customer Success Jobs

SmartKarrot

Role: Customer Success Manager Location: Los Angeles, CA, United States (Hybrid) Organization: Bambee As a Customer Success Manager, you’ll be aggressive and self-assured when approaching potential customers * Organized with a sense of sales urgency * Strong communicators who can interact with people at all organisational levels * Coachable because weekly call monitoring, pipeline reviews, and 1:1 meetings with sales leaders will be present * Demonstrated analytical and problem-solving sk

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VC Funding Hit a 5+ Year Low in Q1’23: CBInsights

SaaStr

So the funding platforms, law firms and data sources that track venture all use slightly different data sets, and come to slightly different conclusions. But they all align on one thing: venture investments post-seed stage are way down. How down? The latest CB Insights data I thought summarized it the most elegantly: Deals were down to a 5+ year low , not just lower than the go-go days of late 2020 to late 2021, but down from every single quarter in 2019 and 2018, too.

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Apr 10 – Customer Success Jobs

SmartKarrot

Role: Customer Success Manager Location: Los Angeles, CA, United States (Hybrid) Organization: Bambee As a Customer Success Manager, you’ll be aggressive and self-assured when approaching potential customers * Organized with a sense of sales urgency * Strong communicators who can interact with people at all organisational levels * Coachable because weekly call monitoring, pipeline reviews, and 1:1 meetings with sales leaders will be present * Demonstrated analytical and problem-solving sk

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How Embedded Analytics Gets You to Market Faster with a SAAS Offering

Start-ups & SMBs launching products quickly must bundle dashboards, reports, & self-service analytics into apps. Customers expect rapid value from your product (time-to-value), data security, and access to advanced capabilities. Traditional Business Intelligence (BI) tools can provide valuable data analysis capabilities, but they have a barrier to entry that can stop small and midsize businesses from capitalizing on them.

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Interactive Walkthrough vs Product Tour: Main Differences, Use Cases & Tools

User Pilot

What is the best method of guiding users through your product; an interactive walkthrough vs a product tour? Both aim to deliver information to a user, but both do this in different ways and in different situations. This article will show you what an interactive walkthrough and product tour is, the perfect situations to use them, and some best practices that can help you achieve success.

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Losing Big Deals? Fix These 5 Sales Process Fails

Sales Hacker

Too often, I see sales teams thinking of their “ sales process ” as a set of stages in their pipeline and maybe a bunch of fields to complete at each stage. And I see those same teams wrongly claiming, in deal reviews, that these are the things that killed their deals: Product functionality gaps The winning vendor’s solution included critical functionality that we don’t have.

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What Is Hicks Law and How to Use It for Successful Product UX?

User Pilot

Think about the last time you watched a film on Netflix. How long did it take you to pick one? Was it an instant decision? Or were you like me, browsing through the countless options, just to realize half an hour later or so that you still don’t know what to see and it’s too late now to start watching anything? If it’s the latter, then you’ve experienced Hick’s Law first-hand!