SaaStr
MAY 30, 2022
Having high net revenue / dollar retention is the magic of SaaS. If you have 120% NRR, you double in 5 years, even with no new customers! Above that, and you really get into magical compounding growth. But … high NRR can also mask issues. I see this so often. It can mask: 1. High NRR can hide mediocre growth in new logos and customers. This is issue #1.
Tom Tunguz
MAY 30, 2022
This Friday, June 3rd at 10:30am Pacific/1:30pm Eastern, I’ll be hosting Office Hours to review the 2022 Market Conditions Market Survey results. If you’d like to attend, please register here. The session will review the top 10 learnings from the data across the hundreds of respondents and answer questions including: how does the typical founder feel about the market?
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SaaStr
MAY 30, 2022
Q: What are the top things founders should know about fundraising from VCs? Fundraising … It is sales. It is selling stock. And sometimes, it’s easier than other times. For many, 2H’20-’21 was the easiest time. At least, for those with a hot hand. Right now, things are harder for just about everyone. So it’s time to up your game.
Sparktoro
MAY 30, 2022
Those skilled in the art of BS detection can tell you that 99% of company mission, vision, and values statements are meaningless. For corporate ideals to be more than just blatant-hypocrisy-in-poster-form, leadership has to build them into the company’s operating systems: how they hire/fire/promote, how they prioritize product investments, treat customers, make decisions around funding and acquisitions, and more.
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When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.
User Pilot
MAY 30, 2022
Why is needs-based segmentation important? Segmenting your customers based on needs is highly effective as it allows you to form better relationships with users and provide a better experience for them. Let’s jump in to see what needs-based segmentation is all about and how you can collect data for that to increase the growth of your business. TL;DR.
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User Pilot
MAY 30, 2022
Does UI feedback affect the in-app experience for your users? Short answer, yes. UI design is one of the most valuable ways you can enhance users’ experience and drive product adoption. And you can do that using feedback that engages and explains how your product works. This article will show you how you can offer valuable feedback and improve usability using visual feedback.
Groove HQ
MAY 30, 2022
Zendesk or Intercom. The debate rages on. Groove has put together an informative review of both brands to highlight the similarities and differences to allow you to make the right choice. The post Zendesk vs Intercom: Help Desk Software Comparison appeared first on Groove Blog.
SaaS Metrics
MAY 30, 2022
We all know that applying sunscreen is essential for safeguarding our skin when we hit the trails, venture to rivers, or visit the nicest beaches. With an estimated 5.4 million cases detected each year, skin cancer is a silent killer. That is why it is critical to apply a powerful sunscreen that. Read more. The post Purchase These Mineral-Based Sunscreens Ahead of Summer first appeared on SaaS Metrics.
CustomerSuccessBox
MAY 30, 2022
*Julie, a Customer Success Manager , with ABC corp (a B2B SaaS firm) is excited about the upcoming annual conference. Her CEO has asked her to nominate a customer who could talk about the value they have realized from the firm’s solution. She instantly thinks about Mr. X, who has been the focus of numerous previous case studies and whose product usage has been positive.
Speaker: Tamara Fingerlin, Developer Advocate
Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.
SaaS Metrics
MAY 30, 2022
Operational analytics is a relatively new field that is gaining traction as businesses realize the value of analyzing data to improve operational efficiency. Operational analytics platforms collect data from various sources and analyze it to identify patterns and trends. This information can then be used to make better business decisions. In this. Read more.
SmartKarrot
MAY 30, 2022
Role: Director of Customer Success Location: Chicago, IL, US (On-site) Organization: William Blair As a Director of Customer Success, you will establish a new world-class customer success team of high-performing CSMs with deep industry expertise that can deliver client value. Create and execute a talent strategy that recruits, onboards, and develops diverse talent.
SmartKarrot
MAY 30, 2022
Customer success is essential for business success. The goal of companies is to ensure customers stay with the company. This is possible only with product success. Product success is necessary to ensure that products are working for customers or users, and that they are receiving the value they signed up for. Product success is measured with some KPIs and metrics that will help calculate performance and business generation.
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