Fri.May 06, 2022

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SaaS Multiples Are At a 3+ Year Low. Where It Goes From Here.

SaaStr

So the public markets are in tumult. Many SaaS and Cloud leaders are down more than 50% from their all-time highs. But Covid did create a lot of artificial demand for Cloud products, especially the lockdown phase. The boosts Zoom (can’t go to the office anymore), Shopify (can’t go to a store anymore) were real, but could never be sustained.

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7 Essential Ingredients of a Metaverse

Andreessen Horowitz

There has been a lot of buzz about “the metaverse” since its coinage the ‘90s, but especially during the pandemic (given the surge in online activity), and even more so after Facebook changed its name to Meta. Is this just a bit of opaque marketing-speak? What is a metaverse exactly? How does one define the. Read More. The post 7 Essential Ingredients of a Metaverse appeared first on Future.

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Harry Stebbings + Jason Lemkin TOGETHER on 20VC!

SaaStr

A little while ago Harry and Jason did a deep dive both on best practices in building a sales and revenue org, and what’s going on in the venture industry. It’s now up on 20VC and it’s super fun to watch us get back together again!! Take a listen!! 20VC: Why the Traditional Seed Fund Model No Longer Works, Why Multi-Stage Funds Investing at Seed Bring Signaling Risk but also Less Pressure, The One Criteria All Potential Sales Hires Need to Have and The Clear Signs of 10x Sales

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7 hidden Pixel shortcuts you probably aren't using

IT World

We're likely just days away from the launch of Google's latest Pixel phone — the potentially pivotal Pixel 6a midranger. So it seems safe to say the subject of Googley phones is gonna be comin' up a bunch in the weeks ahead, with snazzy new hardware being the main theme of the moment. The nice thing about Pixel phones, though, is that you don't have to have the latest and greatest model in order to find some fantastically useful new tricks.

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SaaS: How They’re Turning Payments Into Profit Centers

Discover how top SaaS companies are earning up to $700k + and zero upfront cost with Usio Integrated Payments.

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10 Things You Can Do Today To Grow 10x Faster (Pod 553 + Video)

SaaStr

After an impressive career in SaaS, SaaStr CEO Jason Lemkin knows a thing or two about growing business in today’s competitive climate. Boast.AI Co-Founder Lloyed Lobo recently interviewed Jason about his experience and advice for SaaS leaders. . Stay the Course: Avoid Serial Entrepreneurship. It takes a special kind of person to be a SaaS founder, typically a passionate, driven individual who enjoys building products and creating successful businesses.

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A look back at entrepreneurial lessons learned and the rise of net revenue retention with ChurnZero CEO You Mon Tsang

ChurnZero

Did you know ChurnZero CEO and co-founder You Mon Tsang built and exited three companies before starting ChurnZero? Suffice to say, he knows a thing or two about how to take an idea and turn it into a successful business. You Mon joined the CHURN.FM podcast to talk about his pragmatic approach to entrepreneurship, the lessons he brought with him when founding ChurnZero, and the one thing he wish he knew before starting his career.

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BrandPost: Small Business Best Practices: How to Convince Your Boss to Invest in Cybersecurity

IT World

The numbers speak for themselves: Nine out of 10 security leaders believe their organization is falling short in addressing cyber risks, according to Foundry’s 2021 Security Priorities Study. And while investing in hardware and software to better protect sensitive data from cyberattacks is a best practice, it is not cheap. However, many small and midsize business (SMB) leaders mistakenly believe their organizations are not targets, and that spending more money on IT security is wasteful if they

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How To Qualify and Get Duty Drawbacks For Your Business

SaaS Metrics

A duty drawback is a refund on taxes, duties, and fees paid on imported goods, later exported as finished or unused products. It can also include merchandise that the U.S. Customs supervision destroyed. The U.S. Customs and Border Protection (CBP) introduced drawbacks to reduce incentives and the cost of exports to spur. Read more. The post How To Qualify and Get Duty Drawbacks For Your Business first appeared on SaaS Metrics.

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BrandPost: The SMB Guide to Securing Employee Personal Devices

IT World

Trying to stay ahead of cyberattacks is a headache for most organizations. Another pain point is securing employee-owned devices, which puts an additional burden on IT. As a result, personal devices are often overlooked or protection is limited to the secure business applications that are used on the devices, according to Gaidar Magdanurov, chief success officer at Acronis.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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Startup sales consulting tips & tricks from 8 high-performing consultants

CloseSaaS

What does it take to be successful in startup sales consulting? Learn from 8 top-tier sales consultants who regularly work with startups at different stages.

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6 virtual collaboration solutions for remote teams

IT World

So many employers don’t yet see that modern employee experiences demand autonomy and flexibility more than they need presence. It's no surprise that since the pandemic struck, technologists have been busily attempting to build collaborative tools to support the distributed hybrid future of work. Here's a look at some of the virtual collaboration tools available to companies.

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May 06 – Customer Success Jobs?

SmartKarrot

Role: Director of Customer Success Location: Remote, United States Organization: Chevin Fleet Solutions As a Director of Customer Success, you will optimize the CS mission, vision, and customer journey map with the VP of Customer Success & Support. Help foster a company-wide, customer-centric CSM-focused culture. Define engagement plans for CSMs to deeply understand the customers’ objectives and become a trusted strategic advisor.

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BrandPost: Questions that every business should ask managed services providers

IT World

Businesses with lean IT teams may find it difficult to juggle business continuity, disaster recovery and backup strategies. All of these are critical for a strong defense to meet today’s cybersecurity challenges, and yet they’re also challenging on top of handling day-to-day tasks. Many small and midsize businesses (SMBs) are turning to managed service providers (MSPs) to help fill security skillset gaps, as well as help with general IT needs.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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10 Frequently Asked Questions about Customer Journey Mapping?

SmartKarrot

From a bird’s eye view, the customer journey is a simple, transactional journey happening between a seller and a buyer. However, a deeper dive into the ocean of customer journey brings you face-to-face with the complexities associated. No customer journey goes from point A (product advertisement) to point B (purchase). Rather, it is a journey from A to Z with several touchpoints in between.

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BrandPost: SMB Best Practices: Questions to Ask Before Contracting With a Security Services Provider

IT World

Getting ready to procure managed services to help support or augment your security team? You’re not alone: 62% of organizations said they plan to outsource some or all of their IT security functions in 2022, according to the Foundry 2021 Security Priorities Study. Before going down that route, it’s wise to gather your requirements and think about the services you want from a managed security services provider (MSSP).

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Customer Health Score: A Guide to Improving Client Satisfaction

Totango

Customer health score is one of the fastest and easiest ways to assess whether your SaaS customers are satisfied with your product and brand. Knowing this can help you evaluate churn risk and spot opportunities, empowering you to take appropriate action. Here we’ll cover what you need to know about customer health scores. We’ll define customer health score, what metrics go into it, and what it tells you about customer accounts.

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Neighborhoods, phone booths, and huddle rooms: Meet the office of the future

IT World

As people tiptoe cautiously back to the office, some consensus is beginning to form around what the new workplace should look like. Cubicle farms are out, "huddle rooms" and "telephone booths" are in. Real estate owners are struggling to balance the space consolidation opportunities that remote work presents with the need to remain sensitive to employee experience during a period of unprecedented turnover.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Why Your Data Doesn’t Make Sense: 5 Things I Learned From Narrator Co-Founder Cedric Dussud

FastSpring

2013. It’s Cedric Dussud’s first week on the job as the new engineering director at WeWork. WeWork hasn’t yet become the beast of a company that changed the corporate world. It’s only managing a half-dozen offices in New York at the time. But it’s growing fast. That first week, Cedric got called into CEO Adam Neumann’s office. “So it’s him, and our head of our department, and me,” Cedric told me.

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Dell’s sustainability program envisions a better future

IT World

Disclosure: Dell is a client of the author. At Dell Technologies World this week, one of the most interesting briefings I received was from Cassandra Garber, vice president of ESG (Environmental, Social, and Governance). That’s because when I first talked to Dell in the early 2000s on this topic, it was on the wrong side of the ESG effort. There are two kinds of companies that talk about sustainability.

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Blueprint for Early Stage SaaS Companies [Webinar Recap]

SaaSOptics

How do you scale SaaS startups from the seed stage to mature industry leaders? Wish you had a SaaS startup checklist to guide you on your journey to IPO? You’re in luck. Founder of SaaS Gurus , Anthony Nitsos, showed us the personal blueprint he uses to advise SaaS startups. To scale an early-stage company, you need to focus on the following core areas of your business: Financial Core —to create a streamlined quote-to-cash process.

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What’s Keeping Business Leaders Up at Night in 2022??

SmartKarrot

Many of us idolize Mark Zuckerberg and Elon Musk and the fast growth of the Inc. 500 companies. Still, many of those entrepreneurs struggled through near-debilitating anxiety and despair before they made it big. Every CEO and company leader recognizes the critical nature of making well-informed business choices and the ramifications of lousy guidance, expertise, and insight.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.