Fri.Sep 10, 2021

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Reduce Churn: Craft Customer Success Compensation Plans That Attract Top Tier Talent

ChurnZero

There are several different models of compensation plans , but not all can be guaranteed to produce the same results for your organization. We’ve found that, when looking to build a strong team of Customer Success Managers (CSMs), an incentive compensation plan , otherwise called a variable compensation plan , produces the best results. Not only does it motivate employees, but it helps them learn how their work affects the company’s performance, understand how they impact profits, and usually in

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The Complete Guide to Conducting a Video Interview

The Daily Egg

An effective video interviewing process comes with a host of benefits. These include reducing the time to hire, creating a positive candidate. The post The Complete Guide to Conducting a Video Interview appeared first on The Daily Egg.

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Cash Cash Plays the Big Party Outdoors at 2021 SaaStr Annual!!

SaaStr

We’re excited to take advantage of our 50+ outdoors acres for the 2021 SaaStrAnnual.com Sep 27-29 in so many ways! One fun way will be to have Cash Cash join us on Sep 28 100% outdoors, stretched across one of our massive outdoor stages! Grab your SaaStr Annual ticket now. Come for 5,000+ founders, VCs and execs. And 250+ speakers and braindates.

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How digital communication has changed the world of business forever

Trint

Since the introduction of the internet, digital communication in business has evolved rapidly. From how we interact with colleagues internally to how we engage with clients and prospects, these technological advances have overhauled the world of business. It started with the introduction of email (a game-changer) and can now be seen in recent technology we take for granted, such as Zoom or Slack.

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Navigating the Future: Generative AI, Application Analytics, and Data

Generative AI is upending the way product developers & end-users alike are interacting with data. Despite the potential of AI, many are left with questions about the future of product development: How will AI impact my business and contribute to its success? What can product managers and developers expect in the future with the widespread adoption of AI?

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9 AI Tools for Successful Marketing Funnels

Neil Patel

Customer engagement has quickly become a widespread use for AI in the retail industry and beyond. With more customers expecting a hyper-personalized, real-time experience, the demand for AI technology in marketing has never been greater. It makes sense, then, that so many marketing AI tools and software are targeting the conversion funnel. From lead generation to lead nurturing to conversion, funnel AI tools help marketers improve their strategy and streamline their processes.

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How to Create a Wikipedia Page

Neil Patel

Wikipedia is an ever-evolving, user-generated encyclopedia that allows users to add content, including pages, articles, and general knowledge. Topics span from pinball to Prometheus and everything in between. If you’re interested in creating a Wikipedia page for your business or marketing endeavors, you should know upfront that getting a page added to the encyclopedia is notoriously challenging.

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What Is Price Leadership?

Baremetrics

When one company, or a group of companies, has a large enough market share in an industry, it may be able to push the price away from the equilibrium. This is called price leadership. This mainly occurs in industries with strong barriers to entry, for example the need for a large amount of capital to compete, where advanced technologies are required, or the government elects to only allow certain companies to control the market.

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Better marketing with fewer cookies

IT World

You’ve probably had this experience: You go online to research a purchase—like a riding lawnmower—and click around some manufacturer and retail sites. Within an hour, ads for riding lawnmowers start turning up on every website and mobile app you use. The blitz continues for days. John Bruno can relate. The vice president of commerce strategy at e-commerce technology firm PROS remembers that when he went shopping for an engagement ring a few years ago, “I had to hide every device I own,” so a way

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SaaS Balance Sheet Examples

Baremetrics

The balance sheet is one of the three main financial statements, along with the income statement and statement of cash flows , that show your company’s financial health. Unlike the statement of cash flows and income statement, which cover a period of time, the balance sheet is unique in showing the value of your company in a moment of time. The balance sheet includes your assets , liabilities, and owner’s equity.

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SaaS: How They’re Turning Payments Into Profit Centers

Discover how top SaaS companies are earning up to $700k + and zero upfront cost with Usio Integrated Payments.

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The Three Levels of Director Protection: D&O Insurance, Indemnification Agreements, and Charter Provisions

Kellblog

A corporate lawyer friend once told me to think about director protections as a triangle with three legs [1]: Directors & officers (D&O) insurance (with which most people are familiar). Indemnification agreements (with which some people are familiar). Charter provisions (with which it seems almost nobody is familiar). Why does this matter? If you want to attract strong, experienced individuals to your board of directors, they are going to ask your company to provide reasonable and stand

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What Is a Payment Ledger?

Baremetrics

A payment ledger is one of the basic tools of bookkeeping. It helps to record payments related to a specific purpose. This might be anything from a small project within a company to the full day-to-day cash activities of the entire company. A ledger allows you to record the item when it is conceived and then update it upon payment, which means you don’t forget about upcoming items or forget to follow through on the payment of previous items.

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Facebook smart glasses and some lessons for Apple

IT World

On the road to AR, Facebook snagged some attention this week with the arrival of its first smart glasses. As Apple inches toward the introduction of its own augmented spectacles, are there lessons here about what these things do and how they should work? What Facebook's glasses do. First, let’s take a glance at Facebook’s smart glasses. They offer a pair of cameras to take photos and videos, boast a microphone and a speaker, and are controlled using a voice assistant.

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5 no-nonsense ways to improve the relationship between marketing and sales

CloseSaaS

You’ll read everywhere on LinkedIn and Twitter about the importance of cross-collaboration between marketing and sales teams, but is any work actually getting done to make improvements?

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How Embedded Analytics Gets You to Market Faster with a SAAS Offering

Start-ups & SMBs launching products quickly must bundle dashboards, reports, & self-service analytics into apps. Customers expect rapid value from your product (time-to-value), data security, and access to advanced capabilities. Traditional Business Intelligence (BI) tools can provide valuable data analysis capabilities, but they have a barrier to entry that can stop small and midsize businesses from capitalizing on them.

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Reduce Churn: Craft Customer Success Compensation Plans That Attract Top Tier Talent

ChurnZero

There are several different models of compensation plans , but not all can be guaranteed to produce the same results for your organization. We’ve found that, when looking to build a strong team of Customer Success Managers (CSMs), an incentive compensation plan, otherwise called a variable compensation plan, produces the best results. Not only does it motivate employees, but it helps them learn how their work affects the company’s performance, understand how they impact profits, and usually incr

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Using Salesforce Field Service for Post-Hurricane Recovery

CloudKettle

CloudPower is a large electricity company that serves parts of Canada and the United States. Last year, damage from hurricanes destroyed power lines and other infrastructure, resulting in tens of thousands of CloudPower’s customers living without power for an extended period. Due to internal inefficiencies with scheduling, CloudPower could not restore power to thousands of […].

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5 Ways to Grow Your Business Online

SaaS Metrics

All business owners have the same objective: to increase sales and the easiest and fastest way to do this is to utilise all the tools available online. In this guide we will show you what tools to use to drive more traffic to your website and ultimately make more sales. The internet. Read more. The post 5 Ways to Grow Your Business Online first appeared on SaaS Metrics.

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Examples of Assets in SaaS

Baremetrics

In general terms, assets are anything of value owned by someone or something. Assets can be anything from a building to a copyright. They are items that can be converted into cash, and assets can be owned by an individual, company, or government. In this article, we discuss assets, give you lists (really long lists) of examples of assets, and give some tips on how to get the most out of your assets.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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Ahead of CPL 2021, Guyana Amazon Warriors retain 11 players and release Captain Chris Green

SaaS Metrics

Guyana Amazon Warriors have been one of the most successful franchises as a five-time runner-up of the Caribbean Premier League. They have announced the list of players for CPL 2021 and that has come as a surprise for their cricket fans as they have released some key players from their squad. As. Read more. The post Ahead of CPL 2021, Guyana Amazon Warriors retain 11 players and release Captain Chris Green first appeared on SaaS Metrics.

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6 Easy Steps to Start a Catering Business

The Daily Egg

For many, catering is the dream job. You have creative control, freedom, and flexibility, and you get to watch your business bring. The post 6 Easy Steps to Start a Catering Business appeared first on The Daily Egg.

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A Few Types of Senior Hires You’d Think Would Work Out … That Don’t

SaaStr

We’ve talked a ton on SaaStr about how to hire a great VP. We even have 3 great checklists to make sure you hire right: VP of Sales hiring checklist here. VP of Marketing hiring checklist here. VP of Customer Success hiring checklist here. Beyond that, there are also a handful of VP personas that CEOs hire again and again … that don’t work out.

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Chrome OS: Tips, tools, and other Chromebook intelligence

IT World

Google's Chrome OS platform sure has come a long way. From the early days, when Chrome OS was little more than an experimental " browser in a box ," to today — with the platform powering first-class hardware and supporting a diverse range of productivity applications — Google's once-crazy-seeming project has turned into one of the world's most intriguing and rapidly expanding technological forces.

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Embedding BI: Architectural Considerations and Technical Requirements

While data platforms, artificial intelligence (AI), machine learning (ML), and programming platforms have evolved to leverage big data and streaming data, the front-end user experience has not kept up. Holding onto old BI technology while everything else moves forward is holding back organizations. Traditional Business Intelligence (BI) aren’t built for modern data platforms and don’t work on modern architectures.

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Quality of Life: What Does It Mean For A Start-Up?

SaaStr

Recently, I spent several hours with a new but great friend who has been on a vaguely similar journey to me. This friend is one of the hardest working people in the industry. 20×7, near as I can tell. On jets. Investing at a breathtaking pace. Innundated with calls, Slacks, emails, and all the rest. And he made an observation to me that I’d been thinking about for a very long time, but didn’t know how to express.

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10 Examples of Revenue Models for SaaS

Baremetrics

Before we look at the promised SaaS revenue models, let’s get a couple definitions out of the way. We need to differentiate among three similar sounding but very different concepts: revenue stream, revenue model, and business model. You can think of these as a turducken of business jargon with a revenue stream being within a revenue model which is in turn inside a business model.

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4 Essential Elements Of A Triumphant Customer Success Transformation

Valuize Consulting

Customer Success Is A Mindset. Customer Success in SaaS isn’t just a function or a role within an organization – it’s a company-wide practice that needs to revolve around a universal mentality: when the customer succeeds, we succeed. If your customer achieves value from your product, they will perpetually renew, advocate and expand. Therefore, an organization-wide Customer Success (CS) transformation is fundamental to propelling the growth of your business.

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4 Essential Elements Of A Triumphant Customer Success Transformation

Valuize Consulting

Customer Success Is A Mindset. Customer Success in SaaS isn’t just a function or a role within an organization – it’s a company-wide practice that needs to revolve around a universal mentality: when the customer succeeds, we succeed. If your customer achieves value from your product, they will perpetually renew, advocate and expand. Therefore, an organization-wide Customer Success (CS) transformation is fundamental to propelling the growth of your business.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.