SaaStr

JUNE 12, 2020

There are some questions in SaaS that are, at some level, almost a mystery: Why was Veeva able to burn only ~$10m net on its way to an IPO? Yet Box needed $250m? Both sell to the Enterprise. So it’s not that. Yes, Veeva has a very high ACV, with prepaid contracts. That helps a ton. Yet … is that really the whole story? Why did Atlassian essentially need no capital to IPO, yet Slack raised epic amounts ?

Scale 337

Scale SaaS Business Model Strategy 337

Groove HQ

JUNE 12, 2020

Eight ways we managed to save money, time, and customers by keeping support in-house. The post How We Avoid Outsourcing Customer Support (Plus 3 Tips If You Absolutely Must) appeared first on Groove Blog.

Customer Support 118

Customer Support Management 118

SaaStr

JUNE 12, 2020

Q: When should you raise the salary of your employees as a startup? A few thoughts to at least think about: Try to pay “market” to all your employees as soon as you can. Some folks that join a start-up will be OK taking a salary cut when you have almost no revenue or money in the bank. But you do have to go to market rates once you can afford to. You are asking too much, otherwise.

Compensation 211

Compensation Banking Retention Startup 211

Andreessen Horowitz

JUNE 12, 2020

The way we deliver healthcare has changed enormously over the last century, shifting from house calls by doctors to your own to institutionalized settings like hospitals and clinics. But now that trend has started to shift again, as some of … The post a16z Podcast: The Return of Home-based Healthcare appeared first on Andreessen Horowitz.

Healthcare 93

Healthcare Trends 93

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Generative AI is upending the way product developers & end-users alike are interacting with data. Despite the potential of AI, many are left with questions about the future of product development: How will AI impact my business and contribute to its success? What can product managers and developers expect in the future with the widespread adoption of AI?

Generative AI

SaaStr

JUNE 12, 2020

Our YouTube views are way, way up since Shelter, and it’s a great chance to catch up with some of the Legends of SaaS. Here are the Top 10 SaaStr Videos of the Week That Weren’t Also In Top 10 Last Week: #1: “How Hiring is Different Now and How to Get Better Talent out of That with Greenhouse” . #2: “7 Key Tips & Tricks to Getting More Revenue per AE with Salesloft, Zoom and FireEye” Always a classic topic!

Cloud 170

Cloud Pricing Scaling Metrics 170

Andreessen Horowitz

JUNE 12, 2020

Primary care was meant to be the front door to the healthcare system, but in some ways never set up for success to begin with. We need a new operating system for primary care—one with a different, deeper understanding of … The post a16z Podcast: The Future of Primary Care appeared first on Andreessen Horowitz.

Healthcare 86

Healthcare Data 86

ChurnZero

JUNE 12, 2020

This is a guest post by Jason Conrad, Advisory Board Member of Customer Imperative. Today, you’d be hard-pressed to find a high-velocity Sales, Marketing, or Product team without a designated operations function. Beloved by their tactical peers, operations brings needed order and logic to busy, results-oriented teams. They focus on how to get things done faster, better, and more efficiently.

Customer Success 80

Customer Success Scale Underperforming Technical Team Sales Hiring 80

Sales Hacker

JUNE 12, 2020

For many sales organizations, it’s been a challenging few months. As Scott Barker, Sales Hacker’s Head of Partnerships, put it in our recent webinar, “ Mastering the Transition to Digital Selling ”: There aren’t very many jobs where you’re put in an environment where you almost feel guilty for doing your job. This was a common sentiment among many sales professionals when COVID-19 first struck.

Sales 77

Sales Marketing Social Media Leadership 77

Nimble - Sales

JUNE 12, 2020

Website personalization is the process of creating a unique experience for each visitor that comes to your site. When it’s executed perfectly, a personalized experience can impress visitors, increase conversions, and ensure that content is more relevant. Your challenge is to make personalization work for your audience in a way that helps you reach your […].

Marketing 100

Marketing 100

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Discover how top SaaS companies are earning up to $700k + and zero upfront cost with Usio Integrated Payments.

Payments

Totango

JUNE 12, 2020

In this digital age, virtual teams and remote engagement are the new norm. Signals are that businesses are considering putting much more emphasis on remote engagement moving forward. Companies who saw success with virtual teams and virtual engagement are planning to continue with virtual teams once shelter-in-place rules lift, so it’s important to optimize remote ways of working. .

Engagement 62

Engagement Trends Enterprise Communication 62

InsightOutData

JUNE 12, 2020

When these large volumes of data are analyzed — in addition to throwing light on the questions that have been asked — patterns, trends, correlations, and causes that were not previously known sometimes appear. We explore some of the unexpected benefits of data analytics here.

Data 52

Data Trends 52

SmartKarrot

JUNE 12, 2020

Product adoption will be your leading indicator for achieving customer success. You will have to stay on top of tracking it so that you can reduce churn and increase retention. In the SaaS world, measuring it using product adoption metrics will verify how much value your customers are receiving from your product. If they are gaining a tremendous amount of value, you will see user retention levels increase, along with lifetime value.

Customer Success 10

Customer Success User Experience Metrics Onboarding 10

InsightOutData

JUNE 12, 2020

Taking a look at 11 industry segments that have leveraged data analytics to reap specific gains.

Data 52

Data 52

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Start-ups & SMBs launching products quickly must bundle dashboards, reports, & self-service analytics into apps. Customers expect rapid value from your product (time-to-value), data security, and access to advanced capabilities. Traditional Business Intelligence (BI) tools can provide valuable data analysis capabilities, but they have a barrier to entry that can stop small and midsize businesses from capitalizing on them.

SaaS

SmartKarrot

JUNE 12, 2020

Role: Customer Success Manager Location: Beaverton, Oregon, US Organization: RFPIO Inc. The Customer Success Manager (CSM) should actively be involved with customers to build relationships, promote software adoption, address Customer issues, identify new business opportunities, negotiate terms for Professional Services, and for the ongoing promotion of the value of RFPIO solutions.

Customer Success 10

Customer Success Outsourced Development Churn Management 10

Sales Hacker

JUNE 12, 2020

This video training was originally presented at the 2019 Sales Hacker Success Summit. In it, Co-Founder and CRO of Kronologic, Aaron Bollinger, shows us how to close enterprise level deals when you’re a startup. What You’ll Learn. How to overcome no brand in market. How to overcome limited sales support. How to overcome limited examples. How to overcome no defined budget.

Enterprise 69

Enterprise CTO Hire Startup Technical Cofounder 69

SmartKarrot

JUNE 12, 2020

At the 2015 conference, Jason Lemkin famously said that “Customer Success is where 90% of the revenue is.” This bold statement really does hold validity to it. Most of the revenue your company will rake in will come in? after ?the initial sales are received. Renewals, upsells, and cross-sells will help with customer success, which is why they will continue providing you with more revenue.

Customer Success 10

Customer Success Sales Metrics Subscription 10

Totango

JUNE 12, 2020

As America gets back to work and begins recovering from the economic downturn and delays that accompanied the 2020 pandemic, companies are discovering they must focus on their customers more than ever to remain competitive. . With everyone scrambling to retain customers while simultaneously strategizing ways to attract new business, it pays to know what your customers want.

Technical Review 62

Technical Review Systems Review Innovation Company Culture 62

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

SmartKarrot

JUNE 12, 2020

If you’re in the Software-as-a-Service (SaaS) business, by now you’d know that SaaS is no longer a business luxury – it is everywhere. There are many well-funded companies as well as start-ups that are thriving and if 2018 was an amazing year for SaaS, with software companies in the US spending $63.1billion on R&D and accounting for one-fifth of domestic R&D in the US, 2020, despite the pandemic hiccup, has only made businesses rely more on SaaS to reach out to people. .

Scale 10

Scale Marketplace as a Service SaaS Technical Review 10

SaaStr

JUNE 12, 2020

Ep. 342: On this episode of the SaaStr podcast, our CEO, Jason Lemkin, chats with Zapier CEO, Wade Foster, on Distributed Teams and Building a Cloud Product. Zapier is a global remote company that allows end-users to integrate the web applications they use. Although Zapier is based in Sunnyvale, California, it employs a workforce of 250 employees located around the United States and in 23 other countries.

Cloud 182

Cloud Engineering Sales Recruiting Scale 182

SmartKarrot

JUNE 12, 2020

Source. With so many SaaS companies offering similar products in different niches, customers have become central to their business. Companies have understood that to run a successful business, customer retention is as important as acquiring a new customer, if not more. Customer churn has become such an important issue that they are investing in either buying or building a customer churn prediction software to deal with this.

Churn 10

Churn Software Review Machine Learning Artificial Intelligence 10

SmartKarrot

JUNE 12, 2020

When you want to get on the fast track to reducing customer churn and increasing your company’s MRR, you need to get focused on achieving customer success. To accomplish this, you need to have someone who can lead the entire customer success team, along with your customers, to experience stellar customer success. When you are ready to hire a VP for customer success, what do you look for?

Sales Hiring 10

Sales Hiring Customer Success Churn Communication 10

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While data platforms, artificial intelligence (AI), machine learning (ML), and programming platforms have evolved to leverage big data and streaming data, the front-end user experience has not kept up. Holding onto old BI technology while everything else moves forward is holding back organizations. Traditional Business Intelligence (BI) aren’t built for modern data platforms and don’t work on modern architectures.

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