SaaStr

APRIL 5, 2023

So I think the second SaaS app I ever purchased was LivePerson. The first was Salesforce, to get our CRM going (today, we would likely have gone with HubSpot). And the second was LivePerson, to handle chat and support. Back in the day, it was a magical app. It tracked tickets, shared personas, and provided analytics. All in the Cloud! I fell so in love with support automation, when I invested, I did a ton in support, from Talkdesk (first VC), to Front, to Gorgias (#1 e-commerce contact cente

Scale 284

Scale AI Enterprise Scaling 284

The Daily Egg

APRIL 5, 2023

Airtable and Notion are two popular tools that can be used for productivity and, to an extent, project management. Both offer users. The post Airtable vs. Notion appeared first on The Daily Egg.

Management 292

Management 292

SaaStr

APRIL 5, 2023

Not every leader is created equally. A bad experience with a revenue operations leader might taint your view of the position at all future companies, but that would be a mistake, as CRO Confidential podcast host Sam Blond learned first-hand. In this week’s CRO Confidential episode, Blond talks to one of the best revenue operations leaders on the planet, Cherishma Shah, where she shares insights into the Rev Ops role, why your startup might need one, and how to maximize impact with this powerhou

Sales Hiring 245

Sales Hiring Education Scale Strategy 245

The Daily Egg

APRIL 5, 2023

Finding the right workflow management platform to match your organization’s needs can be challenging. ProWorkflow helps you manage time and resources related. The post ProWorkflow Review appeared first on The Daily Egg.

Management 278

Management 278

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When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.

Scale

Neil Patel

APRIL 5, 2023

Do you ever feel like you can’t compete with your rivals? Then I’ve got some good news for you: There’s no need to be afraid of your competitors. I know it’s easy to look at them and their mega-successful campaigns and think you’ll never be like some of these companies. That’s where you’re wrong. Why? Well, their success validates your ideas. If your competitors are doing well, it shows there’s a market, right?

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Payment Methods Social Media Payment Services AI Search 138

IT World

APRIL 5, 2023

It's easy to overlook, but Google's ChromeOS platform is in a near-constant state of evolution. The software inside Chromebooks gets updates and improvements multiple times a month — more than any other operating system out there — and if you aren't watching closely, you might just miss something significant. That, my Chrome-carrying companion, is absolutely the case right now.

Software 108

Software Management 108

CloseSaaS

APRIL 5, 2023

AI for sales is about using artificial intelligence to complete sales tasks—without sales teams needing to do the tasks themselves.

Artificial Intelligence 98

Artificial Intelligence AI Sales 98

IT World

APRIL 5, 2023

It’s time to ensure any older Apple devices still in use by you or your company run the most recent version of the operating system available. That’s because Apple wants users to upgrade to the latest version of the device OS as the company works to expand its product ecosystem. Upgrade the best way you can To persuade users to upgrade, Apple plan to turn off access to services for devices running older versions of macOS 10.13, watchOS 4, iOS/iPad OS 11, and tvOS 11, a leaker claims.

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Kellblog

APRIL 5, 2023

(Republishing this 5/7/18 post that got deleted in a recent clean-up, and it’s easier to repost than restore) As CEO of a company, I can’t tell you the number of times, I get emails like this: Dave, I know our policy is that we don’t pay both the salesreps their high-rate commissions on low-profit, one-of items, but we ended up doing a $50K/year pass-along storage fee for Acme, because they are managing a huge amount of data.

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Compensation Consulting Management Sales 86

Speaker: Tamara Fingerlin, Developer Advocate

Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.

Data

Inturact

APRIL 5, 2023

User onboarding is a critical process for Software as a Service (SaaS) companies as it directly impacts user acquisition, retention, and revenue. It helps new users understand the value of the product and how to use it to meet their needs. A successful onboarding process can lead to increased user adoption and usage, resulting in higher customer satisfaction and retention rates.

Onboarding 52

Onboarding SaaS Acquisition Retention 52

Teamgate

APRIL 5, 2023

Discover the secrets to turning prospects into profits with this in-depth guide on sales funnels. Learn how to build, optimize, and manage an effective sales funnel to drive sustainable growth for your business. Summary: Master the key components of a successful sales funnel: Awareness, Interest, Decision, and Action.

Sales Funnel 52

Sales Funnel Sales Management Business 52

Valuize Consulting

APRIL 5, 2023

Accelerate Value Realization with the Power of Cutting-Edge Customer Intelligence Customer Intelligence is at the forefront of every leading B2B technology company. Organizations the world over are using the collection and analysis of customer data and behavior to mutually maximize their customers’ experience and their business’ value realization. However, the road to cutting-edge Customer Intelligence is fraught with challenges, especially for the teams that are gathering and analyzing vast amo

Technical Review 52

Technical Review Government Scale Systems Review 52

SmartKarrot

APRIL 5, 2023

Role: Customer Success Manager Location: Vancouver, BC, Canada (On-site) Organization: Optix As a Customer Success Manager, you’ll be helping potential and existing customers through a variety of channels, such as video calls, live chat, and email support, acting as a product specialist and responding to queries about products. Conducting demos are your chance to learn more about what Optix’s potential customers are searching for and whether we are a suitable fit.

Customer Success 19

Customer Success Forecasting Leadership Retention 19

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

AI

SmartKarrot

APRIL 5, 2023

Role: Customer Success Manager Location: Vancouver, BC, Canada (On-site) Organization: Optix As a Customer Success Manager, you’ll be helping potential and existing customers through a variety of channels, such as video calls, live chat, and email support, acting as a product specialist and responding to queries about products. Conducting demos are your chance to learn more about what Optix’s potential customers are searching for and whether we are a suitable fit.

Customer Success 15

Customer Success Forecasting Leadership Retention 15