Intercom, Inc.

AUGUST 29, 2019

In this week’s episode we’ve dug down into the podcast vaults to bring you some of the best insights shared by our guests about scaling sales. It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. Hiring for sales with John Barrows.

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Scale Sales Hiring Scaling Payment Services 172

Neil Patel

JANUARY 6, 2021

Customer relationship management (CRM) software is designed to help companies with that exact goal. My guess is that it’s because CRM software has a reputation for being massive, expensive, and really challenging to use. In fact, there are dozens of CRM software solutions that small businesses can start using this afternoon.

Payment Solutions 145

Payment Solutions Software Business Scale 145

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. But we provide a combination of APIs and software. Payments has been around for thousands of years. Dare I say SaaS. They were self taught developers.

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Scale Payment Services Payment Methods Scaling 160

Payrix

SEPTEMBER 10, 2024

In the fast-evolving world of software, Embedded Payments have emerged as a crucial element for software companies aiming to grow their business, enhance customer experiences, and streamline transactions for consumers. Brittany used Embedded Payments as an example to demonstrate this point.

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Payments Payment Solutions Payment Services SaaS Payments 100

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. They need fewer sales as a percentage of overall employees.

Payment Solutions 187

Payment Solutions Pricing Payments Payment Services 187

Stax

APRIL 17, 2025

These days, software is no longer just a toolits the backbone of how modern businesses operate. From healthcare to construction to finance, every industry is powered by digital solutions tailored to their unique needs. What is an ISV (Independent Software Vendor)? What is an ISV Partner?

Merchant Services 88

Merchant Services Payment Solutions Payment Services Payments 88

FastSpring

MARCH 3, 2023

Most billing and subscription management solutions let you: Build various trial and subscription models (e.g., Manage active subscriptions (e.g., Send invoices and/or payment notifications. Provide your customers with a self-serve portal where they can manage their account. We take the lead on audits.

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Payment Services Payment Features Merchant Services Payments 142

Stax

MAY 21, 2024

The consistent software updates and upgrades have made it easier than ever to run businesses. We’re seeing a similar trend in the legal industry, where law firms rely on case management systems to run their businesses. If you’re selling law practice management systems to law firms, you’re definitely not alone.

Payment Solutions 88

Payment Solutions Payment Services Payments Software Review 88

OpenView Labs

OCTOBER 11, 2021

Software for developers tends to get lumped into one broad category. Open source: These products have an open-source (free) component and typically monetize based on what upmarket buyers might need through proprietary features, managed hosting, or services. Examples: Cypress.io, MongoDB, and Elastic. Open-source models.

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Payment Solutions Development Software Payments 98

Intercom, Inc.

AUGUST 30, 2022

When you’re selecting tools for your startup tech stack, you don’t need all the bells and whistles of enterprise software – in fact, tools built for more mature companies will likely have more complexity (and thus more costs) than you really need at this early stage. Your first few hires are so influential in the success of your company.

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Scale Payment Services Startup AWS 163

Payrix

FEBRUARY 21, 2024

Software companies embark on their embedded payments journey only to discover they’ve underestimated the complexity that’s involved and struggle to launch. If you’re thinking about Embedded Payments for your platform, make time to listen to this episode of the PayFAQ Embedded Payments podcast. We’ve seen it far too often.

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Payments Merchant Services Embedded Payments Payment Services 100

Tom Tunguz

OCTOBER 24, 2021

And then from 2004 to 2014, she was at Google and managed lots of different things, including the self-driving cars project, global sales and operations, and the business teams for checkout in Google Apps. Tomasz Tunguz: That’s a living document. Claire Hughes Johnson : It’s a living document.

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CTO Coach Sales Hiring Sales Recruiting CTO Hire 164

Sales Hacker

NOVEMBER 15, 2017

With the rise of AI, new sales technology and automation at the forefront of the sales echo chamber these days, we thought we’d take a moment to bring it back to BASICS – that’s why we’ve rounded up this complete glossary of sales terms and definitions to help you remember where it all started.

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Scale Payment Methods Sales Recruiting SaaS Payments 105

SaaStr

MARCH 17, 2020

How to create boundaries and norms with the sales team, how to find customer advocates, how to build and scale your program, as well as the difference between incentivized vs. reward program. Customer reference program went from something that was nice to have and important to absolutely critical to our new business sales cycle.

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Scale Payment Services Sales Hiring Payment Methods 164

Chaotic Flow

OCTOBER 8, 2013

SaaS product management professionals should always remember that there are four P’s in marketing , one being product. Unfortunately, software companies have a bad habit of thinking about product in isolation from the rest of the marketing mix. Free trial facilitates product evaluation and shortens sales cycles.

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SaaS Payments Payment Methods Payments Scale 200

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Before hiring, assess your current needs and hire as your company grows. Account Managers: They serve as the lead point of contact for all customer account management matters.

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Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Stax

JULY 1, 2024

Whether you’re a startup or an enterprise-level business, efficient payroll software is essential. Yet it isn’t always cost-effective to hire an in-house team to manage payroll, especially for businesses with a small headcount. Factors to consider when choosing a payroll software include headcount, budget, and tax compliance.

Payment Solutions 88

Payment Solutions Payment Services Payment Methods Payments 88

Sales Hacker

MAY 9, 2019

A great sales compensation plan needs to accomplish quite a lot. And of course, a strong sales comp plan needs to motivate reps to hit goals that grow the company while still maintaining a profit margin. The Process for Creating a Sales Compensation Plan. Know what to Include in a Sales Incentive Plan. Keep it Simple.

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Compensation Sales Hiring Development Team Review Sales Recruiting 110

Chart Mogul

JUNE 6, 2019

Yet, people lie at the heart of every software company, so taking good care of them is imperative for every SaaS business that wants to succeed. For us the software we use is the keystone that allows us to scale what we do. The recognized revenue report makes it easy to prepare accounting documents. Martin Raißle.

Payment Services 20

Payment Services Finance Payment Solutions SaaS Payments 20

SaaStr

JUNE 19, 2020

Christoph has invested in more than 20 SaaS startups and lives and breathes SaaS, everything from “A as in AI-enhanced B2B software” to “Z as in Zendesk”. Guru is the knowledge management solution that delivers the information you need when and where you need it. Christoph co-founded Point Nine Capital in 2011.

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Development Team Review Software Review Management Sales Hiring 174

SaaStr

DECEMBER 17, 2019

Or if you’ve ever gotten a 2 cent and a 4 cent deposit into your account as you’re trying to set up direct deposit or payments transfers, that’s a pre-Plaid world. If you’ve ever applied for a mortgage, there’s 50 to 70 pages of documentation per mortgage. What happens now? Zach : Fair question.

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Payments SaaS Payments Banking Underperforming Technical Team 192

Stax

AUGUST 20, 2024

Today, you don’t even have to exit the app. Airline credit cards, payment plans for costly items, and car rental insurance are forms of embedded finance that have been around for a while. This infrastructure helps businesses provide financial solutions, such as digital payments, directly on their websites or mobile apps.

Payments 88

Payments Payment Methods Merchant Services Finance 88

SaaStr

NOVEMBER 7, 2019

The idea for Stripe, I’m sure most of you know in the early days was to have just a few lines of code and lead developers accept payments in the apps and services. What I like to know always when I meet founders is how they managed to get their first users. Romain Huet : Yeah, we started as a set of API’s.

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Payments Merchant Services Payment Solutions Payment Services 149

Stax

DECEMBER 20, 2023

Offering payment processing services is a move that makes sense for a lot of SaaS companies, particularly if your software helps your customers run their business. For example, if you have a project management app, then you can add payment features that allow people to use your software to take payments from their clients.

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Merchant Services Payment Services SaaS Payments Payments 88

Baremetrics

APRIL 25, 2021

They needed a tool to analyze data from Stripe , manage dunning, and consolidate customer information. SOLUTION They signed up for a free trial of Baremetrics. Their team uses Baremetrics to keep track of important business metrics like MRR , stay on top of failed payments, and organize customer information. Table of Contents.

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Payments Payment Services Payment Solutions Payment Methods 98

Sales Hacker

FEBRUARY 5, 2019

Aside from the areas outlined below, you need to hire or train sales reps who are capable of selling at an Enterprise level. That’s five or more months of ramp, and likely a whole year of burning cash to get the new sales team ready. For organizations with less than 500 employees, this solution absolutely nails it.

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SaaS Payments Sales Hiring Enterprise Payments 66

SaaSOptics

MARCH 1, 2022

So, where do point solutions fit into all this? . Most finance teams are familiar with enterprise and integrated solutions (think Netsuite, Sage Intacct.). However, integrated solutions can be rigid and aren’t always the perfect fit for growing businesses—kind of like trying to wear a shoe that’s one size too big.

Payment Solutions 52

Payment Solutions Payments Payment Services Payment Features 52

FastSpring

JANUARY 8, 2019

Amazon charges fees on every sale through the Marketplace. A set of subroutine definitions, protocols, and tools for building application software. An API may be used for a web-based system, operating system, computer hardware, or software library. Content management system (CMS). Authorization.

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Payment Methods Merchant Services Payment Services Outsourcing Services 82

OpenView Labs

SEPTEMBER 24, 2019

I don’t promise that this story of the software company, Midori answers “how to be like Slack,” but it does explain that maybe the Slacks and Atlassians of the world are making it easier for others to follow their path by building powerful ecosystems. Atlassian realized that the End User Era was upon us more than 15 years ago.

Payment Solutions 72

Payment Solutions Outsourcing Services Payment Methods Marketplace as a Service 72

User Pilot

JUNE 28, 2023

Stripo offers a pre-sign up interactive demo that brings prospects to their ‘Aha’ moment before they even create an account. Kommunicate drives sales-less product adoption through product experiments and tracking adoption rates with Userpilot. Create a multimedia onboarding flow with product screenshots and videos.

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Onboarding SaaS Payments Payment Services Payment Solutions 97

Stax

JANUARY 8, 2024

For SaaS companies, becoming a payment facilitator (or PayFac) offers a ton of advantages—including but not limited to—boosting retention and profitability while exercising greater control over the customer experience. The potential impact of failed or inadequate internal systems, processes, procedures, etc. Let’s get started.

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

Sales Hacker

MARCH 30, 2021

This week on the Sales Hacker podcast, we speak with Neil Ringers , EVP of Revenue Grid. Neil’s experience includes a long history of sales leadership, primarily in the Salesforce ecosystem, and is now running revenue for Revenue Grid. If you missed episode 153, check it out here: Learning Drives Sales Effectiveness with Paul Fifield?.

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Scale Payments Technical Advisors Sales Recruiting 111

Chargify

APRIL 23, 2019

There are specific stages a software-as-a-service (SaaS) company moves through during its life cycle. You may also hear this stage referred to as discovery , vision/mission , or problem/solution fit. and ‘Does my proposed solution solve it effectively?’ Making key hires. Are we still a startup? I don’t think so.

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Scale SaaS Payments Scaling Payment Services 74

OpenView Labs

SEPTEMBER 5, 2019

As software pervades every sector of the world economy, the developers building it are rapidly becoming the most important buyers of technology and infrastructure in companies of all sizes. As we’ve grown we’ve come to understand that developer sales isn’t about selling in a traditional sense. Step 1: (Really) Know Your Audience.

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Underperforming Technical Team Scale Sales Hiring Outsourced Development 53

Sales Hacker

OCTOBER 16, 2020

As a sales rep, you have game days every day, with only a few sprinkled in practice sessions. Our product alleviates the need to send out direct mail to collect payments from customers.). I had the worst week in my sales career and thought I was doomed moving forward. Personalization is a necessity in every level of sales.

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Enterprise Payment Methods Payment Services Sales Hiring 126

OpenView Labs

MAY 29, 2020

The natural inclination of many executives is to cut, cut, cut, with marketing in the “first fired/last hired” position. These aren’t disguised sales calls. Another low-cost way to increase sales is with a referral program. MasksForDocs was able to automate a portion of its new hire onboarding, which you can read about below.

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Payment Methods Sales Hiring Marketing Advertising 81

ChurnZero

MAY 20, 2021

Activities: Customer segmentation, defined CSM engagement models, defined customer journey maps, alignment between Sales and Customer Success. But the best Sales and Marketing teams (which also have a relationship component) use well-defined processes and data integrations to drive their operations. Think about your team structure.

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Customer Success Payments Payment Services Scale 90