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A Guide to Customer Retention: Importance, Strategies & Metrics

User Pilot

You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. Key metrics to measure customer retention include customer retention rate , customer churn rate , customer acquisition cost, and customer effort score. Let’s dive right in!

Retention 111
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How Can SubscriptionFlow Supercharge Your Subscription Business Using These 5 Key Metrics?

Subscription Flow

Recurring revenue models, or subscription models , can be a great way for businesses to generate income while providing customers with the options they want. However, a distinct set of metrics is needed for the subscription business model in order to track and keep an eye on the company’s health.

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How to Find the Best Subscription Management Tools

Subscription Flow

Did you know the subscription economy is touted to reach $1.5 As a business that provides software as a service, you will not only need to jump on this bandwagon, but more importantly, you will need the right set of subscription management tools to stay on it to keep reaping the profits of this booming industry. trillion by 2025 ?

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15 Digital Product Metrics You Should Track for SaaS

User Pilot

Digital product metrics reveal how customers interact with your product. However, not all metrics are created equal. In this article, we hone in on the best metrics for product teams looking to drive product growth. We discuss 15 of the most important metrics and examine what to consider when choosing which metrics to track.

Metrics 104
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15 Customer Retention Metrics for SaaS [With Formulas & Examples]

User Pilot

To do this, tracking customer retention metrics is essential. These 15 metrics will allow you to keep your finger on the pulse of your business and respond or make changes where needed. Measure customer retention with metrics like Customer Retention Rate, Customer Churn Rate, CLV, and MRR Churn. Why do retention metrics matter?

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An In-Depth Guide to Subscription Billing Platforms (+ 5 Options)

FastSpring

Most subscription billing platforms let you: Automate invoicing and payments. Customize and manage one or more subscription and trial models. Gather metrics and view reports on monthly recurring revenue. Many subscription billing platforms won’t cover these essential aspects of managing subscriptions.

Payments 125
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How to Measure Growth of a Company [+ Metrics]

User Pilot

In this article, we’ll go through how to measure growth of a company by delving deep into the basics, relevant metrics, and each necessary company growth rate formula. Churn rates evaluate the rate at which customers discontinue subscriptions or stop using a product or service. What is the company’s growth rate?

Metrics 98