FastSpring

JANUARY 17, 2023

Most subscription billing platforms let you: Automate invoicing and payments. Customize and manage one or more subscription and trial models. Provide a self-service portal to customers so they can manage their accounts (including payment information, seats, and more). Automated invoices and customer notifications.

Payments 86

Payments Payment Features Payment Methods Payment Services 86

FastSpring

JANUARY 10, 2023

Chargebee: Supports Complex Subscription Management. Recurly: Easily Integrates with Multiple Payment Gateways. Zoho Subscriptions: Online Subscription Billing Platform. Wave: Invoicing and Accounting Software for Small Businesses. Fully Compliant, Custom Trial and Subscription Options (Without Writing Code).

Payment Solutions 117

Payment Solutions Payment Features Payment Methods Payment Services 117

Blulogix

MARCH 15, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Achieving End-to-End Automation In the competitive arena of B2B subscription s , the quest for operational excellence is unending. Take your business further with BluIQ’s flexible, scalable, enterprise-grade intelligent billing solutions.

Payment Features 59

Payment Features Payment Services Subscription Payments 59

Subscription Flow

FEBRUARY 27, 2024

Subscription pricing with the help of automated billing software has transformed many industries and provided businesses with a dynamic way to generate revenue, especially in the SaaS space. SaaS companies’ success is largely dependent on their use of subscription billing.

SaaS Payments 95

SaaS Payments Payment Services Payments Payment Solutions 95

User Pilot

MARCH 7, 2024

What metrics you should track? Other popular user engagement metrics include user activation rate , DAUs/WAUs/MAUs , user stickiness , product usage frequency, NPS, CSAT , customer retention rate , and customer churn rate. If your product is designed to be used daily, like a fitness tracker, DAUs are the key metric.

Engagement 102

Engagement Metrics Underperforming Technical Team Scale 102

User Pilot

FEBRUARY 14, 2024

TL;DR Salesforce integrations connect the CRM with other platforms to enhance functionality, streamline operations, and improve data sharing. Salesforce can be integrated through native integrations, 3rd party integrations, custom integrations, Salesforce Connect, and data integration platforms like Zapier.

Payments 103

Payments Payment Services Payment Methods Payment Solutions 103

User Pilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? The right metrics and data will offer valuable product growth insights to help you make data-driven decisions about optimizing your products’ performance. What are product health metrics? Let’s start!

Metrics 89

Metrics Customer Lifetime Value SaaS Scale 89

User Pilot

JUNE 2, 2023

Product adoption metrics tell you how well your platform is performing. In this article, we dived into 13 important adoption metrics to measure. Reaching product adoption is critical for subscription-based business models where revenue comes after the initial conversion. Book a demo to learn more today ! What is time-to-value?

Metrics 91

Metrics Customer Lifetime Value Churn Onboarding 91

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding 87

Onboarding SaaS Payments Payment Services Payment Solutions 87

CustomerSuccessBox

MAY 2, 2022

It is that first look that gave thought to the buyer’s mind to make a subscription. For that, you need to know about the key Customer Onboarding metrics to track. Simple to comprehend two agendas of onboarding? In order to measure the onboarding efforts, there is a need for customer onboarding metrics.

Onboarding 52

Onboarding Metrics Business SaaS 52

Blulogix

JANUARY 5, 2024

Key Definitions in Subscription Billing: Demystifying the Jargon By BluLogix Team Welcome to the fourth installment of our comprehensive guide on selecting the right subscription billing platform. Before we go much further, let’s go deep into essential definitions and concepts in the world of subscription billing.

Subscription 52

Subscription Payment Features Payment Services Payments 52

User Pilot

OCTOBER 4, 2023

TL;DR Net MRR growth rate is the increase or decrease in monthly recurring revenue for SaaS or subscription-based companies. If you’re a subscription-based SaaS company, you will have recurring revenue streams you receive each month from customers who sign up for your product. How to calculate MRR growth rate?

Metrics 98

Metrics Customer Lifetime Value Churn Retention 98

User Pilot

JANUARY 19, 2023

Do you want to measure your product’s success using quantitative metrics? You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. What are quantitative metrics? How do they differ?

Metrics 98

Metrics Customer Lifetime Value Retention Onboarding 98

CustomerSuccessBox

MARCH 11, 2019

Customer Onboarding Metrics help measure how efficient the onboarding process is and which parts need improvement. Different companies can measure different customer onboarding metrics as per requirements. Why customer onboarding metrics? But there should NOT be only one customer onboarding process.

Onboarding 88

Onboarding Metrics SaaS Data Analysis 88

The Angel VC

APRIL 24, 2015

When I talk to SaaS startups and take a look at their metrics, it still happens quite often that some of the numbers aren’t quite clear to me and it takes some time to clarify things. That said, I believe most SaaS companies can focus on a small number of revenue metrics which aren’t overly complicated. Probably just out of habit.

Payments 193

Payments SaaS Payments Metrics Revenue 193

Chart Mogul

JUNE 1, 2023

So if you are keeping a close eye on your retention metrics this year, you’re not alone. Retention is one of the most important metrics when building a successful SaaS business. So if you are keeping a close eye on your retention metrics this year, you’re not alone. faster than their peers in 2022.

Retention 90

Retention Metrics Benchmarks SaaS 90

User Pilot

APRIL 26, 2023

Why is it important to analyze customer data? 6 ways to collect and analyze customer data. What the best customer data platform is for SaaS companies. TLDR; Customer data analysis is the process of collecting and analyzing data to identify trends and better understand customers. What is customer data analysis?

Data 98

Data Data Analysis Software Review SaaS 98

User Pilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption. Tracking these metrics is easiest with a digital adoption and product analytics tool. What is product adoption?

Metrics 94

Metrics Customer Lifetime Value Churn Retention 94

User Pilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Ready to get started? Let’s go!

Engagement 98

Engagement Metrics Strategy Churn 98

User Pilot

AUGUST 10, 2023

Tracking your product’s DAU, WAU, MAU metrics will provide insights into user engagement and how well your tool is performing. This article shows you the right way to measure those metrics. Measuring the DAU, WAU, and MAU metrics helps you: Understand user retention. Only tracking DAU, MAU, WAU and not looking at other metrics.

Metrics 83

Metrics Venture Capital Benchmarks Engagement 83

Totango

AUGUST 18, 2022

A Customer Onboarding Checklist for Successful CS Teams. A lot goes into crafting the ideal onboarding process for SaaS products. One way to tackle these challenges is to utilize a customer onboarding checklist for your CS team that delineates all of the targets that need to be hit during this stage of the customer journey.

Onboarding 92

Onboarding Technical Review Software Review Scale 92

User Pilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors. In this guide, we’re going to show you how to use data analytics to improve the customer experience! Make data-driven decisions.

Data 98

Data Customer Lifetime Value Retention Churn 98

User Pilot

APRIL 29, 2024

The renewal rate is calculated as the number of customers who renew their subscription divided by the total number of customers up for renewal at any given period. SaaS renewal best practices for driving free to paid conversions include: Create a personalized onboarding experience to retain trial users.

SaaS Payments 85

SaaS Payments Business SaaS Payment Solutions 85

User Pilot

JULY 13, 2023

In this article, we’ll go through how to measure growth of a company by delving deep into the basics, relevant metrics, and each necessary company growth rate formula. Churn rates evaluate the rate at which customers discontinue subscriptions or stop using a product or service.

Metrics 96

Metrics Customer Lifetime Value Benchmarks Churn 96

Baremetrics

NOVEMBER 2, 2021

To get the most out of the time and money invested into their apps, Shopify App Developers need to track the core metrics of their industry. What is a business metric? Why you need to track business metrics for Shopify App Developers 10 business metrics for Shopify App Developers 1. What is a business metric?

Payment Solutions 98

Payment Solutions Outsourced Development Underperforming Technical Team Metrics 98

User Pilot

SEPTEMBER 30, 2022

Data analytics is a must for every team in a SaaS company if you want to make decisions based on data. This article explicitly explains what metrics are essential to product management teams and how to collect the data. How do product analytics metrics differ from marketing analytics? Source: theproductmanager.com.

Data 92

Data Management Onboarding Metrics 92

Chart Mogul

JUNE 16, 2022

Customer data is spread across multiple platforms: CRM, communication, billing, and subscription analytics. Now you can send revenue and subscription data associated with your customer in ChartMogul directly to Intercom. Avoid data silos by consolidating your data into one place and elevate your campaigns in Intercom.

Payments 52

Payments Data Azure Payment Methods 52

Totango

JUNE 30, 2021

Knowing how to boost product adoption after onboarding is critical for customer retention. Onboarding is a crucial time to provide the training and resources that customers need to make the most out of your product. When product adoption is low, these same metrics will reflect low usage. What Is Product Adoption?

Onboarding 94

Onboarding Customer Success Subscription Payment Features 94

User Pilot

APRIL 30, 2024

To boost product adoption metrics, define clear goals, identify and understand the target audience’s needs, aligning the product’s features to these to ensure relevance and value. Continuously enhance your product by analyzing user feedback and performance data to maintain relevance, improve new features, and boost adoption rates.

Payments 60

Payments Payment Solutions AI Search Payment Services 60

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? If you consider onboarding to be a success when a customer reaches their go-live date, then you need to dig deeper. How to increase customer value during onboarding with Donna Weber. Let me go back to my six-stage onboarding framework.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

Baremetrics

JULY 30, 2021

Chargebee is a company that offers a wide range of features and toutes itself as the leader in subscription billing management. Within their platform, users can manage various aspects of their online customers such as subscription, recurring billing, invoicing, payments, accounting, taxes, and more.

Systems Review 52

Systems Review Technical Review Payment Features Payments 52

User Pilot

APRIL 16, 2024

There are five steps to creating an effective product experience strategy: Collect data by tracking user behavior, sending surveys , watching over key metrics, and interviewing power users for insights. Select and measure product metrics aligned with your SMART goals and customer paths to refine your strategy. Take notes.

Strategy 98

Strategy Customer Lifetime Value Onboarding User Experience 98

User Pilot

FEBRUARY 27, 2024

These goals can be tracking conversions from trial to paid users and ensuring data collection is aligned with your success metrics. Selecting an analytics tool that supports in-app event naming and tracking is crucial for capturing data on user engagement and server-side interactions. Visualize event data in Userpilot.

Payment Solutions 103

Payment Solutions SaaS Payments Payments User Experience 103

Chart Mogul

MARCH 30, 2020

So you're building an awesome subscription business — great! Billing is the lifeline of your subscription business. Plus, a redundant workflow or lack of data and reporting would make it difficult for you to work efficiently and spot issues. Subscription management platform (optional). Payment gateway.

Payment Solutions 90

Payment Solutions Merchant Services Payment Features SaaS Payments 90

SaaSOptics

MARCH 16, 2022

In this webinar recap, you’ll see the most significant trends in SaaS pricing, subscription management, metrics/analytics, and what they could mean for your business in 2022. Caitlin and Matt will also share their unique perspectives on how both early and late-stage companies can use this trends data to stay ahead of the curve.

Trends 98

Trends B2B Scale Payment Features 98

User Pilot

MARCH 14, 2024

Key metrics you should be measuring. How to measure customer behavior with data analytics. TL;DR Customer analytics or customer behavior analytics is the practice of collecting and analyzing customer data to make better business decisions. Benefits of analyzing customer data: Understand customer behavior patterns.

Customer Lifetime Value 102

Customer Lifetime Value SaaS Underperforming Technical Team Retention 102

Totango

NOVEMBER 18, 2020

Onboarding is a vital part of this customer retention focus, however, an onboarding process that is too lengthy or complicated can sour customer relationships early on. Efficient Onboarding is Critical. Digitizing the onboarding process makes it repeatable, scalable, and easily accessible. The Importance of Time To Value.

Onboarding 77

Onboarding Scale Technical Review Systems Review 77