SaaStr

JANUARY 12, 2022

“For large enterprise customers, your stakeholder map is almost always too small” — Alex Farmer, VP CS, Cognite Data. And you lose renewals when you didn’t engage enough of the stakeholders. “That it was much easier to do more in order to keep that customer than to get a new “top” customer.

CTO Hire 274

CTO Hire Sales Hiring New CTO CTO 274

Sales Hacker

OCTOBER 13, 2020

You can access that data set once you contribute your own information on a blinded basis. You can access that data set once you contribute your own information on a blinded basis. All you have to do is create perfectly targeted content, stay informed on email best practices, drive more engagement quarter over quarter, spend less money.

Marketplace as a Service 95

Marketplace as a Service CTO Hire Sales Recruiting Data 95

User Pilot

JULY 27, 2023

The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Average salary: $196,172/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Frontegg

JANUARY 27, 2022

While the latter is a complete language with calls and functions to handle or process data, webhooks sit in predefined parts of the app and are fully automated. This allows data manipulation before the call and lets the recipient to control the flow as per the product requirements. 3 – Improve Cross-Department Collaboration.

New CTO 98

New CTO SaaS Payment Features CTO 98

SaaStr

NOVEMBER 21, 2019

Since 2010 we’ve seen more startups, funds, and capital than ever before, but with this drastic increase, investors are seeing unexpected new trends reshaping the future of the industry. The panel that we are in is called Is Seed the New Series A, and this is a question that I’ve been asking informally yesterday and today.

New CTO 151

New CTO Sales Hiring B2C CTO Hire 151

Casey Accidental

FEBRUARY 8, 2022

Retention & Engagement. A deep dive on how to understand, measure, and improve retention through activation, engagement, and resurrection. Product: Product Leadership , Product Strategy , User Insights for Product Decisions , Product Management Foundations , Mastering Product Management , Data for Product Managers (new).

CTO Coach 52

CTO Coach CTO Hire New CTO Scale 52

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. But of course, it wasn’t always quite that big!

Part-Time VPE 219

Part-Time VPE Technical Cofounder CTO Hire New CTO 219

Sales Hacker

FEBRUARY 17, 2021

A few months back, I was inspired by a section in Scott Barker’s “The Forecast” newsletter where he referenced some data from Chorus.ai Your CTO probably does not need to be on the first Demo, but instead that could be an opportune time to loop in a Manager or director. Who doesn’t love a good combo of ham, egg and cheese?

Underperforming Technical Team 121

Underperforming Technical Team CTO Hire CTO Coach Technical Review 121

SaaStr

MARCH 12, 2019

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. Prior to their IPO, New Relic raised over $214m in funding from some of the best in the business including Benchmark, Insight Venture Partners and Blackrock, to name a few.

Scale 165

Scale Enterprise Scaling Sales Hiring 165

SaaStr

JANUARY 14, 2020

What sets apart some of the most successful, high-growth companies we see today—Slack, Dropbox, Atlassian—has been their ability to tap into and master a new GTM strategy: B2C2B. We saw inside the company this tension between our classroom business and this new B2C digital business, and we knew we had to make a decision.

B2B 132

B2B B2C Scale New CTO 132

Chart Mogul

MARCH 9, 2020

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. Buffer’s suite of tools helps you engage customers on social media. Buffer’s mission is to empower their customers to build their brand and engage their audience on social media.

Payment Solutions 113

Payment Solutions Payment Features Payments Social Media 113

Natalia Luneva

APRIL 30, 2021

Announcing new features, increasing customer satisfaction and retention are among the top functions of an online community. . #1 Our community is the best way for us to inform our customers about upcoming updates and new features. With Off the Ledger, we are creating a valuable resource that both engages and informs our community. ”.

Marketing 98

Marketing Social Media SaaS New CTO 98

SaaSHolic

MAY 5, 2023

Latin America has interesting characteristics that make it a viable place for investment, including a high level of internet penetration and social engagement. The cost of capital has gone up, and digital markets have returned to normal market sizes, leading to a new environment of lower valuations and less money in the market.

Technical Review 90

Technical Review VP of Engineering Development Team Review Software Review 90

Outseta

MARCH 21, 2018

By Geoff Roberts 5 min read As I’ve been engaging with SaaS start-ups across industries this year, one thing has become certain; real estate tech is hot in 2018. Team: Co-founders Andy Taylor (CEO) and Navtej Sadhal (CTO). is a New Jersey based online property management platform built for both landlords and tenants.

Outsourcing Services 75

Outsourcing Services New CTO Outsourced Development CTO 75

OPEXEngine

FEBRUARY 13, 2020

Underlying all the functional processes are myriad systems supporting and handing off each business activity to the next step, from quote to cash, from customer interview to product development to customer engagement analytics in the product. We’ve seen both evolutions of the Chief Performance Officer. Chief People Officer.

Part-Time CTO 69

Part-Time CTO CTO CTO Hire Management 69

Unbounce

JUNE 24, 2020

I mean the sly, step-by-way manner in which new tech slides neatly into your existing stack and subtly reframes the game on you. AI and machine learning are enabling PPC analysts to spend less time manually crunching data and more time on strategy development. Yosem Reichert-Sweet, CTO, Unbounce. It’s the Personal Touch 2.0.

Artificial Intelligence 145

Artificial Intelligence AI Search Machine Learning Marketing 145

OpenView Labs

OCTOBER 5, 2021

When I joined GitLab, I was starting a new product-led growth team within the product organization,” Hila says. “We One of the first things I learned from Sean was that if you have ten developers on your team, put five on new product and the other five on new-user activation,” she says.

B2C 65

B2C B2B New CTO Acquisition 65

OPEXEngine

NOVEMBER 11, 2020

Our renewal rate looked great, but as we began to dig into data, we realized it was because of our CS team and their high levels of service—it wasn’t necessarily a reflection of our software, our product/go-to-market fit, or the pain we were solving in the market,” he says. It’s the marriage of quantitative and qualitative data,” says Marcus.

Startup 91

Startup Scale Systems Review Technical Review 91

Intercom, Inc.

JULY 10, 2018

By giving your users the ability to chat directly with your team, not only does it give your team the ability to solve support issues faster , but it allows your users to engage with your company in a much more human way. Making it simple for website visitors to engage with you at the beginning of the sales process is key to conversion rates.

Business 106

Business SaaS New CTO CTO 106

Hull

JANUARY 22, 2019

Over the past few years, we've seen a new role emerging at within scaling startups - the growth engineer. The explosion of SaaS tools (and with it, data silos) together creates a need for a cross-functional, operations role to support go-to-market teams. And with that, more data disintegration.

SaaS Payments 77

SaaS Payments Technical Advisors Engineering Payment Solutions 77

Sales Hacker

MAY 5, 2021

Whether they started out as SDRs, marketers, engineers or even lawyers, their winding paths ultimately brought them to RevOps where they can solve new and challenging problems. In fact, she says that you will probably be thrown new software tools every three months in a RevOps job. 36 RevOps Leaders You Need to Follow.

Scale 99

Scale Technical Cofounder Technical Advisors Sales Hiring 99

Chart Mogul

MARCH 5, 2019

“Segmentation gets people to make decisions” Travis Logan, CTO & Co-Founder, Justuno. The easiest way to get started with segmentation is to go one level deeper in your lead capture data. For example, what information are you currently capturing when a new visitor arrives at your site?

Merchant Services 73

Merchant Services Scale New CTO CTO 73

SaaStr

DECEMBER 3, 2020

Are marketing becoming the new sales team with their content being used more and more in the sales funnel? Bret was formerly the CTO at Facebook. And so, they actually reached out to the Facebook folks, asking for salespeople they enjoyed engaging with, and I was on that list. How should the success of marketing be measured?

Scale 177

Scale Sales Hiring Sales Recruiting Sales 177

Chart Mogul

MARCH 9, 2020

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. Buffer’s suite of tools helps you engage customers on social media. Buffer’s mission is to empower their customers to build their brand and engage their audience on social media.

Payment Solutions 52

Payment Solutions Payment Features Payments Outsourcing Services 52

ProfitWell

SEPTEMBER 5, 2019

Michael Klett, Co-Founder & CTO, Chargify. From here on out, Chargify customers can access ProfitWell’s 100% accurate SaaS financial and engagement analytics. per year) , which includes extra goodies like enriching all of your customer data with Clearbit and Full Contact, priority support, real-time analytics, and a whole lot more.

Payments 40

Payments Payment Services SaaS Payments New CTO 40

Audacix

JANUARY 1, 2019

Automate functional testing DevOps without automated software testing is like racing a Ferrari with the handbrake engaged. After interacting with many new DevOps teams, my sense is that many of them are hamstrung by the imagination and risk appetites of their senior leaders, in a classic case of you don't know what you don't know.

DevOps as a Service 75

DevOps as a Service Cybersecurity Scale New CTO 75

Audacix

JULY 18, 2022

Get DevOps tools to automate functional testing DevOps without automated software testing is like racing a Ferrari with the handbrake engaged. Amazon's tech innovation czar (and CTO) put it best as early as 2006, when he said: You build it, you run it. It's easy to forget that every new tool adds technical debt that is hard to unwind.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

Point Nine Land

APRIL 9, 2021

Having invested in 9 B2B marketplaces and gathered data from 20+ different investors, here are our findings on what it takes to raise money in 2021 for B2B marketplaces. Before we dive into the details, it’s worth noting a couple of things: A majority of the data points (particularly at the seed stage), were from European VCs.

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

SaaStr

MARCH 20, 2019

Jeff Lawson is the Founder & CEO @ Twilio, the company building the future of communications allowing you to engage customers like never before on voice, SMS, WhatsApp or Video. Prior to founding Twilio, Jeff was the Founder & CTO @ Nine Star Inc and enjoyed a spell at Amazon as a Technical Product Manager. Just to name a few.

Underperforming Technical Team 119

Underperforming Technical Team Development Software New CTO 119

Sales Hacker

SEPTEMBER 29, 2020

Major challenges facing a new CEO [19:40]. Sales enablement is easy: all you have to do is create perfectly targeted content, stay informed on email best practices, drive more engagement quarter over quarter, spend less money, and do all of this with less time. Show Agenda and Timestamps. Show Introduction [00:10]. Check them out.

Scale 107

Scale CTO Hire Scaling CTO Coach 107

ProfitWell

DECEMBER 6, 2019

We also have an episode of the ProfitWell Report that looks at the data from almost 2,000 companies to uncover how customer success impacts retention and churn, linked here. This helps brands manage customer-facing functions in their entirety, from marketing and advertising to research, care, and social engagement. Weekend Wisdom.

Scale 43

Scale CTO Hire Sales Hiring New CTO 43

SaaStr

MAY 8, 2019

Every week we’ll be rolling out new winners until we get to the very pinnacle of our list. About Dug… Dug Song lands at number sweet sixteen on our list with high engagement from attendees who attended and loved the content from his session. Keep your eyes peeled as we unveil the list and a bit more about your favorite leaders.

CTO Coach 29

CTO Coach New CTO CTO Web Development 29

SaaStr

JANUARY 10, 2020

297: Bob Moore is the Founder & CEO @ Crossbeam, the startup that helps companies find overlapping prospects and customers while keeping the rest of their data private and secure. In the early days, partnerships can be a distraction, how does Bob determine between right and wrong when determining whether to engage in a partnership?

Sales Hiring 131

Sales Hiring Scale Outsourcing Services CTO Hire 131

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Really excited for engaging discussion on something I’m passionate about, the future of the customer. I’m sure many of you use New Relic. Jay Snyder: Yeah.

Payment Methods 194

Payment Methods Merchant Services Scale Payments 194

Sales Hacker

AUGUST 18, 2020

We’ve got two sponsors, including a new one called Sapper Consulting. All you have to do is create perfectly targeted content, stay informed on email best practices, drive more engagement quarter over quarter, spend less money, oh, and do all of this with less time. So it’s a great show. Sales enablement is easy.

Subscription 106

Subscription Payment Features Scale Underperforming Technical Team 106

Sales Hacker

NOVEMBER 22, 2017

It may not reflect immediately on top line figures, but their follow through moves the needle on other metrics — productivity, discovery of new tools or techniques, and sharpened selling skills — any one of which will eventually translate to higher performance and attained goals. The stingy gatekeeper won’t let me talk to the CTO.

Underperforming Technical Team 86

Underperforming Technical Team Sales CTO Coach New CTO 86

SaaStr

FEBRUARY 28, 2020

311: Karl Sun is the Founder & CEO @ Lucidchart, a visual workspace that combines diagramming, data visualization, and collaboration to accelerate understanding and drive innovation. Karl has been in every interview for every new hire for the first 6 years of the business, why? How does Karl think about working with recruiters?

Sales Hiring 221

Sales Hiring Scale CTO Hire CTO Coach 221