Neil Patel

FEBRUARY 7, 2023

If your content can’t seem to solve a customer’s specific problem, be active and speak directly with them to make sure they’re helped in another way, whether through email, live chat, or a phone call. Easy to Build It doesn’t take a senior web developer to build out a robust knowledge base.

ChatGPT 84

ChatGPT Technical Review Social Media User Experience 84

Neil Patel

OCTOBER 26, 2020

For those of you who currently have an active website on another hosting service, make sure the provider you’re considering switching to will help you with the site migration. The best customer support teams will do this for free. The speed, performance, and customer support is better. Managed vs. Unmanaged.

Development Team Review 145

Development Team Review Technical Review Outsourced Development Engineering 145

User Pilot

MARCH 8, 2023

Rania Jamal, Head of Customer Experience Role: Head of Customer Experience Day-to-day responsibilities: I manage the customer support and success teams, ensure customer tickets and issues are handled properly and in a timely manner, analyze data to identify problems, and implement creative solutions to provide a better experience for customers.

Scale 52

Scale Web Development Web Developers Travel 52

FastSpring

NOVEMBER 5, 2018

– Beth Thorpe, Customer Support Representative. And just having conversations about other people’s jobs—what support is doing, how the sales team is approaching prospects, things like that—I feel like I left the summit with a deeper understanding of the company as a whole and my role in it.”

Sales Hiring 96

Sales Hiring Web Development Web Developers Software Engineering 96

FastSpring

AUGUST 2, 2023

FastSpring Support Goes All the Way to the Top Igor has been with TestDome for seven years and has been working with FastSpring for most of his tenure there. Much of what he does involves customer support, including handling requests for refunds, customers contacting them because they used the wrong credit card, and similar issues.

Payment Solutions 147

Payment Solutions Payment Methods Merchant Services AI Search 147

Neil Patel

JANUARY 12, 2021

Making a website has gotten much, much easier over the years. But what do you really need to build a website? Detailed knowledge about web development, web design, and coding? If your website goes down, you can be compensated with hosting credits. Customer Support. Loads of capital?

Technical Advisors 142

Technical Advisors Software Review Technical Review Systems Review 142

Neil Patel

FEBRUARY 3, 2021

Not Exactly Beginner-Friendly: Navigating through WordPress web design, development, and maintenance is challenging, especially for people who don’t have prior experience or knowledge about web development and marketing—and WooCommerce is no exception.

Payment Methods 139

Payment Methods Payments Payment Solutions Payment Services 139

Neil Patel

FEBRUARY 6, 2021

To use the plugin and all the features it offers, you can sign up for one of their subscription tiers that auto-renews annually: Personal — $39 per year for one website Business — $69 per year for up to five websites Developer — $169 per year for unlimited websites.

Payment Methods 127

Payment Methods Payment Services Payments Payment Solutions 127

Sales Hacker

MAY 16, 2019

The opportunity to learn sales, marketing automation, CRM skills, customer support, channel partnerships, etc. As a one-man shop, he was dealing with everything my role would be taking on, plus website development, mortgage and real estate licensing, and more. Tip 2: Find the Right Company and Goal. He was busy.

Sales Hiring 94

Sales Hiring Sales Recruiting Sales Interviewing 94

User Pilot

OCTOBER 28, 2020

If you want complete control over the look and feel, you’re doing to need a web developer on the case. Finally, WhatFix’s customer support seems to not be the best. Although it claims to be no-code, in fact the styling you can employ without CSS coding is pretty limited. Source: intercom.com. Pros of WhatFix.

Software Review 105

Software Review Software Onboarding Systems Review 105

Neil Patel

MARCH 3, 2021

It doesn’t come with access to a website firewall, which I consider a fundamental element of WordPress security. If you are a web developer or an agency that sells or manages WordPress sites for their clients, the cost of paying for Sucuri is nothing compared to the benefits it delivers.

Software Review 129

Software Review Underperforming Technical Team Technical Review Systems Review 129

Intercom, Inc.

MARCH 26, 2020

In this episode, we hear from: Ruairí Galavan , Senior Manager of Customer Engagement : Based in our Dublin office after working remotely for four years in Berlin. Jade Shearstone , R&D Operations Manager : Now in our London office after working in Customer Support while traveling the world. Short on time?

Sales Hiring 171

Sales Hiring Travel Communication Management 171

How To Buy Saas

JANUARY 1, 2021

They offer complete website hosting under their plan [No need for buying separate hosting plans] Manage your website pages and content with podia. Live customer support is there for you to meet any challenges. Integrating with 3rd party tools like google analytics, Facebook pixel, etc is easy and simple.

Payment Methods 98

Payment Methods Payments Payment Solutions Marketplace as a Service 98

SmartKarrot

APRIL 13, 2020

Being one of the world’s top 10 SaaS companies, their products support tens of millions of daily users worldwide. Customer Support. With 20+ desktop and mobile apps, it facilitates various features like design, video editing, web development, photography, and more for around 15 million subscribers. billion in 2017.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

SmartKarrot

JANUARY 12, 2021

Below are costs included in COGS of a SaaS product: Web hosting cost Cost of using third-party services embedded in the product Website development cost Manpower used for production and delivery of the product Customer support and account management cost Professional services cost.

Customer Success 10

Customer Success Customer Lifetime Value SaaS Scale 10

SmartKarrot

NOVEMBER 2, 2020

Our company took the initiative to provide 24/7 customer support globally considering we sell a technical product with a high demand amidst the crisis.”. Shelley Grieshop leads the creative writing efforts for Totally Promotional, a source for all custom printed products. Shelley Grieshop, Creative Writer, Totally Promotional.

Retention 21

Retention Outsourcing Services Strategy VP of Engineering 21