User Pilot

MAY 17, 2025

Everyone enjoys using mobile apps in their native language. In fact, 52% of users have abandoned a mobile app due to poor localization , and over 60% of B2B buyers say theyll choose a localized product over a more expensive one in a foreign language. Why invest in a mobile app localization strategy?

Payment Solutions 65

Payment Solutions Mobile Payment Methods Software Review 65

SaaStr

JULY 5, 2023

The Team Matters More Than The Operating Model Snow’s greatest piece of advice is to choose your team wisely. He believes the team is more important than the operating model because you can have the best models in the world. But if you don’t have the underlying team and structure, it won’t work. They didn’t.

Strategy 245

Strategy Marketing Underperforming Technical Team Sales Hiring 245

Intercom, Inc.

SEPTEMBER 3, 2020

Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. So if you have ever asked yourself, “How does customer feedback manifest into the features and updates that we build?” In London, we focus on improving our support solutions.

Mobile 212

Mobile Scale Underperforming Technical Team Engineering 212

Teamgate

JUNE 11, 2025

Case Studies Learn best practices from our customers. Developer API Documentation, API, Examples, FAQ and more. Case Studies Learn best practices from our customers. Developer API Documentation, API, Examples, FAQ and more. Great for small to medium teams with a pay-as-you-go pricing model.

Scale 52

Scale Payment Solutions SaaS Payments Payments 52

How To Buy Saas

FEBRUARY 25, 2025

A powerful CRM helps organize customer data, streamline sales pipelines, and automate marketing ultimately boosting revenue. Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. Also used by smaller orgs with IT support. Lets dive in!

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

Neil Patel

SEPTEMBER 17, 2020

The top 6 options for VoIP phone service: Ooma – best for small businesses Nextiva – best for remote teams RingCentral – best for fast-growth Grasshopper – best for mobile teams Verizon – best for large businesses 8×8 – most affordable VoIP service. Let’s dive in! Reliability.

Systems Review 145

Systems Review Software Review Scale Mobile 145

User Pilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. These can be used for both web and mobile apps.

Underperforming Technical Team 97

Underperforming Technical Team AI Scale Onboarding 97

SaaStr

OCTOBER 15, 2019

Lots of us fantasize about moving upmarket, but are unsure of how to get started, is it just a matter of hiring a team of SDRs and getting them to hit the phones? You don’t want to fall into a trap of building all this custom stuff, I think you guys all know why that’s a bad idea.

Underperforming Technical Team 201

Underperforming Technical Team Sales Hiring SMB Enterprise 201

Neil Patel

MARCH 9, 2021

Whether you’re running a corporate startup marketing campaign or moving your local business into the digital age , you can’t afford to waste time and money on weak leads. It also helps prospects feel more secure about their purchase and develops the business’ reputation as a customer support specialist. Calculate Values.

Scale 123

Scale Underperforming Technical Team Metrics B2B 123

Neil Patel

JANUARY 1, 2021

Some of the highlights of CareCloud include: E-prescribing Real-time patient flows Patient portal Drag-and-drop scheduling Quality initiative reporting Mobile app. athenahealth consistently develops trusted healthcare software for hospital systems, small private practices, and everything in between.

Systems Review 144

Systems Review Healthcare Software Review Marketplace as a Service 144

User Pilot

MARCH 5, 2025

Features and functionality: Does the platform offer core engagement features, such as in-app flows, engagement tracking , and customer support? Customization options: Can you tailor the platform to match your brand identity and specific needs? Customer support: Does the vendor provide reliable and responsive customer support?

Software Review 52

Software Review Engagement Software Scale 52

User Pilot

MARCH 30, 2025

Many product teams know this feeling: mobile user retention is dropping, even after big updates and splashy feature releases. Why is your mobile app user retention declining? A 30% retention rate after 30 days is considered solid for most mobile apps. Tailor your mobile onboarding with Userpilot.

Payment Solutions 52

Payment Solutions Retention Payment Methods Strategy 52

User Pilot

OCTOBER 31, 2024

Sentiment analysis tools : Software that analyzes customer feedback, reviews, and social media mentions to determine public sentiment (positive, negative, or neutral). Feedback management tools : Apps for organizing, categorizing, and analyzing feedback from multiple sources to guide decision-making and product development.

Software Review 52

Software Review Software Social Media Underperforming Technical Team 52

User Pilot

MARCH 29, 2023

Its analytics are better-developed than Userflow, but all its plans are more expensive. Just like us, they struggle to pinpoint any major weaknesses of the product. Things that they bring up include constraints of the pricing plans, including the pro plan, and limited survey customization: What do you dislike about Userflow?

Software Review 98

Software Review Underperforming Technical Team Technical Review Onboarding 98

User Pilot

JULY 14, 2024

Customer segmentation vs market segmentation Market segmentation is a broader concept that divides the entire market into distinct groups. It can be helpful when conducting market research and developing a targeted marketing strategy to reach potential customers. Increase customer loyalty and satisfaction.

Software Review 109

Software Review Underperforming Technical Team Customer Lifetime Value User Experience 109

User Pilot

SEPTEMBER 11, 2023

Refined features and product offerings that cater to customers’ evolving needs. Prevention of potential churn among existing customers by identifying and addressing them beforehand. Ideas from feature request surveys for developing product roadmap. Better customer service with greater satisfaction and reduced time to resolution.

Underperforming Technical Team 105

Underperforming Technical Team Customer Lifetime Value Retention Engagement 105

User Pilot

AUGUST 27, 2024

Traditionally, SaaS companies had developers define important user actions and add custom tracking code to capture these events. TL;DR Auto-capture is an analytics feature that records all customer interactions by default. When it comes to product analytics , data is king. Pendo users can accept (i.e.

Software Review 105

Software Review Underperforming Technical Team SaaS Scale 105

Neil Patel

SEPTEMBER 3, 2021

Popular features include: flexible platform allows you to tailor your event to your needs affordable, straight-up pricing that enables you to keep your costs down advanced technology tool kit great customer support to help make sure your event is a success. Put a team together that shows off the best aspects of your business.

Sales Recruiting 143

Sales Recruiting Social Media Sales Hiring Marketing 143

Neil Patel

SEPTEMBER 12, 2020

Things to consider: Support channels – You will need to consider the different ways you can get in touch with support teams such as live chat, email, and phone. Responsiveness – If your site breaks at 5 PM eastern time, but their support only works European hours, then you are in trouble. Who should use Wix?

Payment Methods 145

Payment Methods Technical Review Software Review Systems Review 145

User Pilot

FEBRUARY 21, 2023

TL;DR Heap is a digital insights platform that allows product teams to track user behavior in mobile and web-based applications. It also supports both mobile and web apps. While Userpilot is developing funnel analysis functionality, you can achieve the same results by tagging and tracking Goals. Dashboard in Heap.

Software Review 98

Software Review Underperforming Technical Team Technical Review Systems Review 98

Stax

MAY 21, 2024

Depending your software and ICP, the insights you gain here can inform your product development and marketing decisions. You and the software developers on your team should always be on the lookout for bugs and any updates for your legal technology. They likely already have someone doing the job that your software provides.

Payment Solutions 88

Payment Solutions Payment Services Payments Software Review 88

User Pilot

FEBRUARY 20, 2023

Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience. Amplitude is a dedicated analytics tool with very complex functionality that can be customized for various use cases. How does this sound? Ready to dive in? What is product analytics? Pendo Dashboard.

Software Review 98

Software Review Systems Review Underperforming Technical Team Mobile 98

Frontegg

JUNE 24, 2021

The same applies to fingerprint readers on Android or Windows mobile devices, laptops, and tablets. This self-service authentication solution also has an active developer community. Amongst its services you’ll find VPN, VDI, and RDP authentication, along with mobile and web login functionality. SecureAuth. What else do you need?

Identity management 103

Identity management Software Review Underperforming Technical Team Scale 103

FastSpring

JANUARY 31, 2023

Eventually, you’ll need additional software to manage complex recurring billing needs, accept more payment methods around the world, or create a customized checkout process. Luckily, most developers find it easy to integrate Stripe with most other software (however, you have to pay for each software separately).

Payment Services 147

Payment Services Payment Methods Merchant Services Software Review 147

User Pilot

AUGUST 22, 2024

Challenges involved in user onboarding include keeping up with regulations, ensuring data quality, overcoming legacy system limitations, implementing robust security measures, and providing ongoing staff development. In this way, they can access assistance whenever they need it and without interacting with support agents.

Payment Services 111

Payment Services SaaS Payments Onboarding Payment Solutions 111

SaaStr

DECEMBER 31, 2019

She founded Box’s growth team as well as the product operations team. And before box she ran product and engineering teams building large scale financial platforms for Accenture clients. Ciara : Craig’s designed and led teams at enterprise and consumer companies including Salesforce, eBay, and Google.

Enterprise 140

Enterprise Underperforming Technical Team Scale B2B 140

SaaStr

NOVEMBER 13, 2020

What about, as someone who’s gone from your own solo GP fund in 2012 to a team, how does a founder think about a new partner? They will fall asleep thinking about your company and wake up thinking about your company, and hopefully not in a bad way, in a good way. That’s true. The growth is top 3%. That are stressed about.

Sales Recruiting 192

Sales Recruiting Development Team Review Technical Review Sales Hiring 192

Intercom, Inc.

MARCH 29, 2022

You’ll hear from the product managers that led the ideation, planning, and development of these products, and get their unique insights into the ways each of them can uplevel your customers’ experience with your company. So when you see a spike in demand, you can meet it, no matter what size your team is. “We

Scale 118

Scale Banking Technical Review Software Review 118

Frontegg

DECEMBER 30, 2021

The same applies to fingerprint readers on Android or Windows mobile devices, laptops, and tablets. The pros when it comes to passwordless authentication are rather obvious: Brute Force Attack Immunity – More often than not, passwords tend to be weak. This self-service authentication solution also has an active developer community.

Underperforming Technical Team 64

Underperforming Technical Team Identity management Software Review Scale 64

Full Session

NOVEMBER 27, 2024

These user behavior tools give detailed insights into how users navigate web and mobile apps. Mixpanel is a product analytics tool that tracks user interactions with web and mobile applications. While Mixpanel is scalable, its pricing can be high for large teams or heavy data users, starting at $24/month.

Software Review 52

Software Review Software Technical Review Systems Review 52

Full Session

NOVEMBER 27, 2024

These user behavior tools give detailed insights into how users navigate web and mobile apps. Mixpanel is a product analytics tool that tracks user interactions with web and mobile applications. While Mixpanel is scalable, its pricing can be high for large teams or heavy data users, starting at $24/month.

Software Review 52

Software Review Software Technical Review Systems Review 52

User Pilot

JUNE 10, 2025

These are alarmingly high figures, especially when you consider that customer acquisition cost for mobile apps has been steadily increasing. Everything points to one fact: mobile app owners with a substantial user base are better off focusing on retention over acquisition. What is mobile app churn? How do you do it?

Payment Solutions 52

Payment Solutions Churn Payment Methods Strategy 52

User Pilot

MAY 26, 2024

Appcues is a robust product adoption and user onboarding platform for web and mobile apps. It enables product teams to create, implement, and test personalized in-app onboarding experiences. The platform also helps you announce new product features and collect customer feedback.

Software Review 52

Software Review Underperforming Technical Team Technical Review Mobile 52

User Pilot

JANUARY 26, 2021

One tool to achieve this is customer journey analytics software. The software delivers context and clarity to the complicated multichannel customer journey. It helps product and product marketing teams piece together and analyze the cross-channel data to improve their touchpoints. Customer Journey Analytics Software in Action.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

ChurnZero

JANUARY 4, 2019

AI has been a buzzword for a while and many businesses jumped onto the bandwagon by integrating AI into the customer journey, but customers still want to deal with a human, particularly if they need advice or help with something complex that they cannot solve on their own (i.e. Increases self-service for customers across all segments.

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

User Pilot

DECEMBER 10, 2023

Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. Appcues is a robust product adoption and user onboarding platform for web and mobile apps. It enables product teams to create, implement, and test personalized in-app onboarding experiences.

Software Review 52

Software Review Technical Review Underperforming Technical Team Mobile 52

User Pilot

DECEMBER 10, 2023

TL;DR Churn analytics entails determining how many customers a business loses over time to develop solutions to keep more people engaged and satisfied. It focuses on improving relationships by analyzing your product and how people engage with it — all with the goal of providing a positive experience for customers.

Churn 52

Churn Software Review Underperforming Technical Team Technical Review 52