SaaStr

DECEMBER 10, 2020

Hire not just 1-2 reps, but 10. That it’s time to bring in someone that knows. But I’ve found many great SaaS founders take longer, too long, to decide to hire the other VPs. But I’ve found many great SaaS founders take longer, too long, to decide to hire the other VPs. I Need a VP of Sales.

Sales Hiring 363

Sales Hiring CTO Hire Sales Recruiting Scale 363

SaaStr

AUGUST 9, 2023

I should have camped in his office and literally never taken No for an answer. I had a great CTO, but I also needed a truly great VPE to scale past $10m ARR and deal with all those issues. Not finding a way to work through team conflicts better. Our CTO was amazing, but we didn’t work together as well as we should of.

Part-Time VPE 246

Part-Time VPE Sales Recruiting CTO Scale 246

SaaStr

MARCH 7, 2021

I thought it would be worth drilling down deeper into each of them, and sharing the learnings and mistakes: 1/ Spending less time fixing things, more time recruiting senior folks to own them. No one spends enough time recruiting as it is, after $1m ARR or so. These are all full-time jobs by $1m ARR.

Part-Time VPE 293

Part-Time VPE Sales Recruiting Sales Hiring Scale 293

SaaStr

MARCH 16, 2022

Jenn Knight, Co-founder and CTO of AgentSync, and Daryna Kulya, Co-founder of OpenPhone, discuss how different approaches have helped each brand reach its target audience and accomplish its goals, the potential of product-led growth, and how to scale growth strategies to yield desirable results. tip their toes in new growth strategies.

New CTO 246

New CTO CTO Scale Innovation 246

SaaStr

JULY 13, 2023

Startups come in all shapes and sizes on various stages of a timeline, yet it’s not surprising how many have the same questions and concerns about how to scale from x to y to z, the right time to hire and fire, and how to keep a team motivated during hard times. But how do you find the pirates and romantics? It’ll fail.

CTO Hire 241

CTO Hire Sales Recruiting Sales Hiring Scale 241

SaaStr

JANUARY 12, 2022

You have to be careful to pair that with someone strong to manage the relationship, that has more time and that also can be trusted. As a founder, you’ll just run out of time to properly manage key customers and partners yourself. We all underresource customer success vs. sales. But it’s stressful.

CTO Hire 325

CTO Hire Sales Hiring New CTO CTO 325

SaaStr

JULY 14, 2022

Many teams got to come together and meet each other in person for the first time. Founders were able to recruit on-site. So we took our learnings from our first successful outdoor event and brought back SaaStr Europa in 2022. Teams saw on another in-person instead of behind a screen for the first time.

Scale 307

Scale Sales Recruiting CTO Hire New CTO 307

SaaStr

JULY 5, 2024

They hire a VP of Sales who doesn’t want to sell or learn the product. You also don’t want to hire a VP of Sales who won’t carry a bag. If you joined a startup at $2M and wanted to get to $6M with reps doing $400k, that VP of Sales would need to hire ten reps. 90% of the time, sales falls when a founder steps out of it.

CTO Hire 209

CTO Hire Sales Hiring New CTO Venture Capital 209

SaaStr

SEPTEMBER 10, 2021

The phase from $2m to $12m ARR … once I had a great VPS, VP Product, VP Marketing, and VP Customer Success … that phase … and man it was hard … and I worked 24×7 … but my “Quality of Life” was so very, very. Second, hire the best management team you can as early as you can.

Part-Time VPE 293

Part-Time VPE CTO Hire AWS New CTO 293

SaaStr

FEBRUARY 15, 2023

Lightspeed Partner, Anoushka Vaswani, is joined by Raj Sarkar, CMO at 1Password, Kim Walsh, SVP, Sales, Partnerships and Customer Success at Apollo.io, and Chris De Vylder, CRO at Sentry, to pass along key lessons from their growth journey. To do that, define what success means for you and your customers.

Scale 244

Scale Sales Hiring CTO Hire Scaling 244

SaaStr

AUGUST 25, 2023

You have to see: A couple of good hires brought in Improvement on some metrics A big deal or two hanging out there, brought in and closed Things taken off your plate. You can’t expect epic improvement, but if you don’t see it in ONE sales cycle or less, you’ve made a mis-hire and need to course-correct. Hiring someone too junior.

Part-Time VPE 242

Part-Time VPE Sales Hiring Scale CTO Hire 242

SaaStr

FEBRUARY 7, 2023

The goal is to help each other learn something new, find mentorships, create partnerships, and exchange strategies. Braindates are 1:1 and small group networking sessions designed for you to share knowledge and network with like-minded SaaS leaders during SaaStr Europa.

VP of Engineering 293

VP of Engineering Technical Cofounder Outsourcing Services CTO Coach 293

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. You’ll find out tomorrow.

Part-Time VPE 290

Part-Time VPE Technical Cofounder CTO Hire New CTO 290

SaaStr

JULY 25, 2023

Google Cloud Next: Google Cloud Next (now known as Google Cloud Next ’21) is an event organized by Google Cloud to showcase their latest advancements, product announcements, and customer success stories, impacting the SaaS industry. It explores strategies for retaining and expanding customer relationships.

ChatGPT 189

ChatGPT AWS SaaS CTO 189

SaaStr

JUNE 27, 2019

New Relic powers our customer’s digital transformations. We tend to find that there are three key technology initiatives that we can help our customers with when they’re undergoing a digital transformation. Hire builders who are experienced, strategic, and agile. So, good luck with your hiring efforts.

Scale 236

Scale Enterprise Scaling Sales Hiring 236

SaaStr

NOVEMBER 11, 2022

But as time went on, we shared lessons, what best practices were in customer success and revenue retention and all these things are, right. So I think my learning is just know the rules, know the KPIs, they’re all public, find public comps and copy them. And the best CTO I know in the world is the CEO.

Outsourcing Services 243

Outsourcing Services Banking CTO Hire New CTO 243

User Pilot

JULY 27, 2023

Before hiring, assess your current needs and hire as your company grows. The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. Average salary: $100,340/yr. Average salary: $95,566/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Sales Hacker

OCTOBER 13, 2020

Ideas Ryan finds transformative [29:33]. Hiring managers are also just trying to sell as well. Users come to us all the time and they say, Hey, this company looks awesome. Are they hiring? That goes to the hiring manager. And if you get hired, RepVue will actually pay you $500. Sam’s Corner [33:50 ].

Marketplace as a Service 112

Marketplace as a Service CTO Hire Sales Recruiting Scale 112

OPEXEngine

FEBRUARY 13, 2020

To combat this and be more agile, SaaS management is morphing and restructuring functional management and multiplying the number of new C-Suite titles like Chief Customer Officer, Chief Revenue Officer, and Chief Product Officer, not to mention Chief Performance Officer and Chief Security Officer.

Part-Time CTO 69

Part-Time CTO CTO CTO Hire Management 69

Stax

AUGUST 14, 2024

Krahl brings more than 25 years of experience in integrated payments partnerships and sales across verticals such as healthcare, government, and technology companies, including senior level roles with Elavon, TSYS, and at his own successful consulting firm. and Canada. For more information, visit staxpayments.com.

Payments 88

Payments Stax Payment Solutions Payment Services 88

User Pilot

AUGUST 17, 2024

Hiring expensive consultants or setting up innovation labs doesn’t fly anymore. That’s why the best product teams work closely with their sales, marketing , and customer success colleagues to contribute more to company revenue. Traditionally, you’d hear from the customer success manager when your subscription is about to expire.

Underperforming Technical Team 104

Underperforming Technical Team AI Technical Review CTO Coach 104

FastSpring

DECEMBER 11, 2020

You need to know as much about your audience as possible so you can find them where they are and know how to communicate with them. Finding the right online channels and creating the right messaging to drive traffic is probably the hardest part of running an online business. Now, go read a Seth Godin book. You won’t regret it.

Payment Methods 148

Payment Methods Underperforming Technical Team New CTO Payment Services 148

SaaStr

NOVEMBER 21, 2019

You want to start thinking about customer success and that’s not just support. I think it’s more around a consciousness of what you know, or what you may not know, and then hiring around it to become successful. Should I hire two backend developers or a product design? You want people to be thoughtful.

New CTO 170

New CTO Sales Hiring B2C CTO Hire 170

ProfitWell

FEBRUARY 4, 2020

RevOps is a centralized function that helps recognize and align revenue from sales, marketing, and customer success. RevOps isn’t new—some form of revenue operations has been around for a very long time, it simply lacked a title. There's also a full video version below so you can pick and choose your own journey. Key takeaways.

CTO Hire 98

CTO Hire Sales Hiring New CTO CTO 98

ChurnZero

DECEMBER 9, 2022

Traditionally, it’s the chief officer of finance or operations. But promotional paths are a-changing, according to a time-series by Spencer Stuart summarized in Harvard Business Review’s “ Finding the Right CEO.” Find the hardest problems to solve and you will succeed. I just don’t.

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

Intercom, Inc.

NOVEMBER 24, 2020

Chris Jewitt is a Customer Success Manager at Klaus , the conversation review tool designed to help modern support teams measure and maintain the quality and consistency of their customer conversations. In recent years, the customer support industry has experienced a massive, transformational shift.

Technical Review 118

Technical Review Systems Review New CTO Customer Support 118

Intercom, Inc.

JANUARY 5, 2022

You can’t grow your business if your customers don’t trust you with their sensitive data. And then, if they find gaps along the way, because gaps could form any day of the year, they have to remediate. Evernote’s CTO on Your Biggest Security Worries From 3 to 300 Employees. Caught your interest? Caught your interest?

Scale 211

Scale Software Review compliance Technical Review 211

Sales Hacker

SEPTEMBER 29, 2020

Keys to success when scaling a company [10:56]. How to find advisors when you’re a CEO [22:32]. You’ve now been afforded the ability to hire more experts and hire people who are like, Hey, you know what we solved, dude I got it? Like my CTO, Eric, he’s like, “Dude, I got it all.

Scale 119

Scale CTO Hire CTO Coach Scaling 119

OpenView Labs

OCTOBER 11, 2019

While there are many tactical elements to consider, the most successful pricing strategies are built on a strong, almost philosophical foundation: that your pricing needs to be a win-win that works for both your customers and your company. I’ve had roles in almost every function from sales to product to customer success.

Sales Hiring 40

Sales Hiring Part-Time VPE CTO Hire Technical Review 40

Intercom, Inc.

DECEMBER 21, 2021

Farhan Virji , Vice President of Customer Happiness at Later. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. We chat with Maggie about all things sales – from laying down a solid foundation to hiring the right people and, finally, scaling the team into hyper-growth.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

Chart Mogul

JULY 1, 2020

After missing the mark on product/market fit for their first startup, the founders decided to find a new business idea and validate it with potential customers. The problem was, it was very hard to find people to talk to about your prototype and conduct your research. As people or members of the same team, we’re biased.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

OPEXEngine

NOVEMBER 11, 2020

To outline a hands-on, effective approach to customer health scoring, Underscore VC sourced insights from the Customer Success Core. After Jebbit raised its Series B, Michael Marcus, VP of Customer Success (CS), sat down with his team to plan their scale-up operations. Get it done faster.

Startup 91

Startup Scale Systems Review Technical Review 91

Upscope

JANUARY 5, 2020

It’s the underpinning of your go-to-market strategy and impacts everything from marketing to sales, to customer success and the product itself. They built an engine to find the customers that loved their product, find the features they really liked and then built their value messaging around it.

Strategy 128

Strategy Marketing Sales Hiring Engineering 128

Natalia Luneva

APRIL 30, 2021

Of course, our team is involved to an extent, and we have an external part-time moderator for support. 5 Sebastian Schaeffer, CTO at dofollow.io (B2B PR SaaS) says: “ Our community is primarily on Facebook and Linkedin and it has been live for over a year. . #10 But mostly our members help each other, and it works like a charm.

Marketing 98

Marketing Social Media SaaS New CTO 98

SaaStr

APRIL 4, 2019

We needed to stay relevant along the customer’s journey and we needed to find our own cloud provider that was going to allow for us to scale quickly, to have the security that we knew customers were demanding when they were searching for cloud platforms. And you’ve just mentioned several things.

Cloud 173

Cloud Scale Trends Machine Learning 173

ProfitWell

DECEMBER 6, 2019

What about the ROI of spending time with your family, friends, or kids? That’s what David Apple—customer success and sales guru at Notion— is asking. Along with: What’s the ROI of your customer success manager? How many CSMs should you hire? That glass of whiskey after a tough go at work? What is their ROI?

Scale 43

Scale CTO Hire Sales Hiring New CTO 43

Chart Mogul

JULY 1, 2020

After missing the mark on product/market fit for their first startup, the founders decided to find a new business idea and validate it with potential customers. The problem was, it was very hard to find people to talk to about your prototype and conduct your research. As people or members of the same team, we’re biased.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52