ChurnZero

JANUARY 7, 2020

As a result of the ir rapid growth, the RFP360 Customer Success t eam faced several challenges. Maintain a pulse on their customer portfolio. Scale their processes. The need to manually search for specific customer metrics meant the team was r eactive rather than proactive. The Challenges .

Scale 52

Scale Headcount Consulting Customer Success 52

OPEXEngine

NOVEMBER 23, 2020

This INCLUDES headcount-related expenses. If you are utilizing Gusto or a similar payroll tool, your headcount expenses are likely coming into your P&L as one (or maybe two) line item(s). these figures are going to be WRONG because you haven’t properly accounted for your headcount costs in Sales & Marketing.

Finance 52

Finance Sales Hiring Headcount Scale 52

ProfitWell

DECEMBER 6, 2019

Your top subscription news. That’s what David Apple—customer success and sales guru at Notion— is asking. Along with: What’s the ROI of your customer success manager? But we know customer success reduces churn and increases expansion revenue, so CSMs do have a very serious purpose in an organization.

Scale 43

Scale CTO Hire Sales Hiring New CTO 43

Intercom, Inc.

AUGUST 29, 2019

In this week’s episode we’ve dug down into the podcast vaults to bring you some of the best insights shared by our guests about scaling sales. It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. Tara Bryant: It’s funny you ask me that.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

Totango

FEBRUARY 21, 2020

As the digitization of the marketplace reaches near-saturation, organizations will compete for customers based on value derived—and this will be driven by customer success. Customer success and retention have therefore become critical to achieving maximum customer lifetime value.

Customer Success 83

Customer Success Trends Scale Customer Lifetime Value 83

ChurnZero

JUNE 3, 2022

From optional to all-important, Customer Success has come a long way in the last decade. I bet most, if not all, of them were based on a subscription. Paul: Before we jump into the topic of Customer Success and what seems to be this booming role at the moment, we play a little game called “the lightning round.”.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

ChurnZero

JUNE 3, 2022

From optional to all-important, Customer Success has come a long way in the last decade. In the episode, You Mon covers the gamut of Customer Success topics—from defining its (oft-misunderstood) purpose, seeing what a day in the life of a CSM looks like, knowing when to add CS to an organization, handling tension with sales, and more.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

SmartKarrot

DECEMBER 18, 2020

. #3 Proactive customer engagement is going to be the top priority for the year 2021. With the rising trend of companies adopting customer success functions, companies have realized the importance of proactive customer engagement in driving business growth. The economies of scale work best with technology.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

DECEMBER 18, 2020

. #3 Proactive customer engagement is going to be the top priority for the year 2021. With the rising trend of companies adopting customer success functions, companies have realized the importance of proactive customer engagement in driving business growth. The economies of scale work best with technology.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SaaStr

JUNE 10, 2020

We’re going through layoffs and furloughs, recession planning and for me as the CMO, facing really massive cuts to marketing budgets and headcount. They’ve got to find their travelers and get them home, but there’s more than that that we’re hearing from our customers. Everyone, customer success.

Travel 175

Travel Marketing Scale Outsourcing Services 175

Hitenism

JANUARY 16, 2017

In 2014, Mixpanel’s Series B pitch deck spelled out the company’s expansion plans over the next two years: 3x sales headcount and rapidly race towards distribution. Double headcount every 6-9 months. Use venture capital to scale an inside sales team and dial for dollars to gain market share.

Scale 147

Scale Venture Capital SaaS Headcount 147

Totango

APRIL 14, 2020

The digital transformation of business has finally given enterprises the power to deliver on the potential of B2B customer segmentation. Customer segmentation is a way of grouping customers who have specific things in common. This lets you provide those customers with a more personalized experience.

B2B 71

B2B Scale Marketplace as a Service Sales Hiring 71

SaaSOptics

JUNE 24, 2021

Revenue Operations, or “RevOps,” for short, refers to the optimization of process and technology across all stages of the customer lifecycle including marketing, sales, and customer success. . Looking for ways to effectively scale your one-man FinOps band? When should I implement RevOps vs. FinOps.

Scale 72

Scale Headcount Finance Churn 72

OpenView Labs

MAY 20, 2019

Tools like Outreach – which recently reached unicorn status – make it exceedingly easy to contact potential prospects across all channels at scale. Competition not only increases CAC, but it simultaneously decreases customer lifetime value (ouch!). Today’s SaaS powerhouses scaled with a dated playbook: sales led growth.

Scale 70

Scale Startup Technical Review Software Review 70

OpenView Labs

MAY 20, 2019

Tools like Outreach – which recently reached unicorn status – make it exceedingly easy to contact potential prospects across all channels at scale. Competition not only increases CAC, but it simultaneously decreases customer lifetime value (ouch!). Today’s SaaS powerhouses scaled with a dated playbook: sales led growth.

Scale 51

Scale Startup Technical Review Software Review 51

OpenView Labs

MAY 20, 2019

Tools like Outreach – which recently reached unicorn status – make it exceedingly easy to contact potential prospects across all channels at scale. Competition not only increases CAC, but it simultaneously decreases customer lifetime value (ouch!). Today’s SaaS powerhouses scaled with a dated playbook: sales led growth.

Scale 40

Scale Startup Technical Review Software Review 40

Kellblog

JANUARY 2, 2024

Customer retention came into sharp focus in 2023 and with it a new, balanced view relying on both NRR and GRR as key retention metrics. As I said last year , “while this bodes well for the customer success (CS) discipline, it does not automatically bode well for the customer success department.” Hook ) will help.

AI Search 110

AI Search Technical Review Technical Advisors ChatGPT 110