Remove Customer Success Remove Forecasting Remove Leadership Remove Underperforming Technical Team
article thumbnail

How to Transform Customer Success Into a Profit Center with Metrics and Forecasting

ChurnZero

Customer Success represents a large source of revenue-generation for SaaS businesses. Though Customer Success was originally regarded as a post-sale cost center, you can flip its narrative with the right metrics, positioning, and forecasting strategy. Growing their organizational trust with forecasting.

article thumbnail

The Process of Internal Quarterly Business Review for your Customer Success Team

CustomerSuccessBox

As Customer Success specialists, we often think of quarterly business reviews (QBRs) as the reviews we do with our own customers, when we summarize recent successes, outline future targets, and build our connections with key stakeholders. Why Internal Quarterly Business Review is important.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Customer Success Operations 101: Drive Productivity with Purpose, People, and Process

ChurnZero

Today, you’d be hard-pressed to find a high-velocity Sales, Marketing, or Product team without a designated operations function. Beloved by their tactical peers, operations brings needed order and logic to busy, results-oriented teams. Poor strategy, organization, and execution hurt your productivity and therefore your scalability.

article thumbnail

The Secrets to Building a World-Class, $2.3 Billion Inside Sales Team (Video + Transcript)

SaaStr

The company’s customers include Etsy, K-Swiss, Toyota, Yelp and Facebook among others. Its customer base spans over 14,000 customers in over 100 countries. sales team. I did all sorts of things there from sales, to project management, to running the engineering team, hiring. Join us at SaaStr Annual 2020.

Scale 220
article thumbnail

How to Measure the Effectiveness of Customer Health Scores

ChurnZero

Customer health scores give Customer Success teams a deep understanding of a customer’s health and are a leading indicator that there may be an issue with an account or customer. Measuring the effectiveness of your customer health scores is essential to maintain their accuracy.

article thumbnail

The Zero-Sum Fallacy: ARR vs. Services

Kellblog

Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by following set of beliefs. Believing that: A customer has a fixed budget that is 100% fungible between ARR (annual revenue revenue) and services. They will know to get more bookings when the forecast is light.

article thumbnail

The Zero-Sum Fallacy: ARR vs. Services

OPEXEngine

Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by the following set of beliefs. Believing that: A customer has a fixed budget that is 100% fungible between ARR (annual revenue revenue) and services. They will know to get more bookings when the forecast is light.