User Pilot

MAY 13, 2024

Let’s go over 8 examples of SaaS dashboards and see how they can fit your business objectives: TL;DR A SaaS dashboard centralizes KPIs, metrics, and analytics to improve user experience and drive product growth. It includes metrics such as: Active users by day, week, and month. Active companies by day, week, and month. What is it for?

Metrics 105

Metrics SaaS Acquisition Retention 105

User Pilot

JUNE 26, 2023

Want to track the different types of product metrics to get product growth insights ? Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. You can also use a product metrics framework, ie. What are product metrics?

Metrics 96

Metrics Customer Lifetime Value SaaS Acquisition 96

User Pilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption. Tracking these metrics is easiest with a digital adoption and product analytics tool. What is product adoption?

Metrics 98

Metrics Customer Lifetime Value Churn Retention 98

User Pilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? The right metrics and data will offer valuable product growth insights to help you make data-driven decisions about optimizing your products’ performance. What are product health metrics? Let’s start!

Metrics 97

Metrics Customer Lifetime Value SaaS Scale 97

User Pilot

JUNE 2, 2023

Product adoption metrics tell you how well your platform is performing. By regularly tracking them, you can improve your in-app experience and drive higher feature adoption —which translates to more retention and customer loyalty. In this article, we dived into 13 important adoption metrics to measure. What is time-to-value?

Metrics 98

Metrics Customer Lifetime Value Churn Onboarding 98

User Pilot

JULY 13, 2023

In this article, we’ll go through how to measure growth of a company by delving deep into the basics, relevant metrics, and each necessary company growth rate formula. Conversion rate measures the percentage of users who take a desired action, such as converting from free trials to paying customers.

Metrics 98

Metrics Customer Lifetime Value Benchmarks Churn 98

User Pilot

MARCH 31, 2023

Analytics vs metrics – how do they differ from each other? Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. Understanding the nuances between them is critical to utilize them to improve your feature adoption , customer behavior, etc.

Metrics 98

Metrics Customer Lifetime Value Data Analysis Engagement 98

User Pilot

JANUARY 19, 2023

Do you want to measure your product’s success using quantitative metrics? You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. What are quantitative metrics? How do they differ?

Metrics 98

Metrics Customer Lifetime Value Retention Onboarding 98

User Pilot

OCTOBER 4, 2023

You can drive MRR growth by fixing leaks in your conversion funnel, experimenting with A/B tests to drive conversion, introducing existing customers to new, advanced features and upselling to increase the expansion MRR, and lowering churn. The condition could be anything, from onboarding completion to the end of the free trial.

Metrics 105

Metrics Customer Lifetime Value Churn Retention 105

User Pilot

MAY 21, 2024

Simply put, churn measures how many customers businesses are losing over time — a central concern for companies dependent on customer retention , like those in the SaaS industry. Try Userpilot and Take Your Customer Satisfaction to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is customer churn?

Churn 52

Churn Retention Software Review Metrics 52

User Pilot

DECEMBER 12, 2022

Read on to learn how to choose the right engagement metrics for your dashboard and how to build one code-free. A customer engagement dashboard helps you collect customer engagement data in one place, providing an instant overview of user interactions with your product. Product usage metrics.

Engagement 98

Engagement Metrics Scale Customer Lifetime Value 98

User Pilot

APRIL 16, 2024

Building a product experience strategy is essential for any SaaS business as it increases product adoption, reduces customer churn , boosts customer lifetime value, smoothes the customer journey, and elevates brand advocacy. Reduce customer churn : Since engaged, customers become loyal customers.

Strategy 105

Strategy Customer Lifetime Value Onboarding User Experience 105

ChurnZero

JUNE 9, 2023

It’s about using numbers to demonstrate the business impact of Customer Success to better align with finance’s priorities. CS team members at all levels would do well to learn about metrics that can better articulate the effect they have on churn, renewals, and expansions. It is calculated by dividing the LTV by the CAC.

Finance 98

Finance Metrics Customer Success Headcount 98

User Pilot

JANUARY 31, 2023

Winning new business is critical for any savvy product manager: a new client onboarding checklist template can help you systemize your path to a successful customer onboarding process. Used correctly, this sort of customer onboarding checklist can become an invaluable tool for any product manager.

Onboarding 98

Onboarding Underperforming Technical Team Software Review Technical Review 98

Baremetrics

NOVEMBER 2, 2021

To get the most out of the time and money invested into their apps, Shopify App Developers need to track the core metrics of their industry. What is a business metric? Why you need to track business metrics for Shopify App Developers 10 business metrics for Shopify App Developers 1. What is a business metric?

Payment Solutions 98

Payment Solutions Outsourced Development Underperforming Technical Team Metrics 98

User Pilot

DECEMBER 23, 2023

It also explores: The difference between retention and churn The importance of tracking retention Various stages of user retention How to measure it effectively What retention metrics to track, and Tried and tested strategies to increase user retention. The metric shows teams how valuable their product is in the users’ eyes.

Retention 104

Retention Customer Lifetime Value Social Media Churn 104

User Pilot

MARCH 14, 2024

This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance. Key metrics you should be measuring. Increase customer lifetime value.

Customer Lifetime Value 105

Customer Lifetime Value SaaS Underperforming Technical Team Churn 105

User Pilot

MAY 9, 2024

Investing in customer happiness comes with tons of benefits, including: Increased customer satisfaction. Positive word of mouth from loyal customers. Increased customer lifetime value. Better competitive edge , making it easier to attract new customers. Better retention rates. monthly or quarterly).

Customer Lifetime Value 105

Customer Lifetime Value AI Search Benchmarks Onboarding 105

User Pilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Ready to get started? Let’s go!

Engagement 98

Engagement Metrics Strategy Churn 98

User Pilot

MAY 2, 2024

Create an omnichannel engagement strategy to deliver a consistent experience across all customer touchpoints. Personalize the customer experience , for example, through tailored onboarding. Identify the happy paths of power users through analytics and replicate them for new customers. Personalized onboarding flow.

Retention 105

Retention Marketing Customer Lifetime Value Onboarding 105

User Pilot

APRIL 22, 2024

Teams of customer success are responsible for building playbooks , managing churn , streamlining onboarding, enhancing customer experiences, driving account expansion , and gathering feedback. Sending email sequences post-sign-up to guide customers through the product. Increased customer lifetime value (LTV) and revenue.

Customer Success 99

Customer Success Retention Software Review Customer Lifetime Value 99

User Pilot

FEBRUARY 28, 2024

Analytics dashboards are the best way to monitor metrics that track each stage of the customer path. Design intuitive products with customer paths in Userpilot. How do you track each stage of your customer path? Customer journey metrics to track in the awareness stage Impressions. Website visits.

Customer Lifetime Value 105

Customer Lifetime Value SaaS Software Review Acquisition 105

User Pilot

MAY 17, 2021

With so many product growth insights available to every product marketer, it’s sometimes hard to understand which metrics are relevant and which you should be tracking to measure the success of your product marketing. What is a Product Marketing KPI metric? Customer Journey KPIs to track: conversion rates and velocity metrics.

Product Marketing 98

Product Marketing Metrics Customer Lifetime Value Marketing 98

User Pilot

OCTOBER 5, 2023

Our guide explores: What exactly CAC payback is Why you should be tracking it How to calculate the CAC payback period for your SaaS What other metrics you need to track How to reduce your CAC payback period We also look at how Userpilot can help you do the job. Let’s get right to it! Book the demo to see how! What is CAC payback?

SaaS Payments 105

SaaS Payments Customer Lifetime Value Payment Solutions Acquisition 105

Totango

FEBRUARY 23, 2024

Totango’s Chief Marketing Officer (CMO) Karen Budell recently joined an episode of the MarTech podcast to discuss the importance of the partnership between marketing and customer success and explain why Chief Customer Officers (CCOs) should have a seat next to CMOs at the C-suite table. Here are three key takeaways from the podcast.

Scale 92

Scale Customer Lifetime Value Acquisition Customer Success 92

User Pilot

APRIL 30, 2024

Quick product adoption hinges on user experience , effective promotion, strategic pricing , and strong customer support , each shaping user acceptance and satisfaction. Enhance product adoption metrics with in-app tutorials , interactive walkthroughs , tooltips , and feature highlights that educate users seamlessly within the app context.

Payments 103

Payments Payment Solutions AI Search Payment Services 103

User Pilot

OCTOBER 24, 2023

Resurrected users aren’t only easier to generate than new customers. They can also increase customer lifetime value, boost user engagement, and help you unlock your business MRR. And it enhances customer lifetime value in the long term. Current user retention. Dormant users.

Customer Lifetime Value 103

Customer Lifetime Value Software Review Retention Engagement 103

Baremetrics

DECEMBER 12, 2021

AARRR, often called the pirate metrics framework (as in “arr, matey”), helps Shopify Partners perfect their funnel by providing actionable metrics for each stage of the sales and marketing strategy. Revenue What questions do the AARRR metrics answer? Use Baremetrics to calculate your AARRR metrics. Referral 5.

Metrics 98

Metrics Acquisition Customer Lifetime Value Retention 98

Totango

OCTOBER 23, 2020

Onboarding is defined as the actions your company takes after a customer signs up to use your product. These actions are crucial to customer success, as they will set the tone for your client-brand relationship moving forward. The Three Stages of Onboarding . Typically, onboarding breaks down into 3 common stages: 1.

Onboarding 71

Onboarding Underperforming Technical Team Scale Systems Review 71

User Pilot

MARCH 25, 2024

Introduces key metrics that can affect your company’s value. Shows how to leverage PLG strategies to boost the value of your SaaS business. To calculate the metric, add all 4 of them. As this investment is expensed in SDE/EBITDA, the metrics often equal zero. How to value SaaS companies?

SaaS 105

SaaS Customer Lifetime Value Acquisition Metrics 105

User Pilot

JULY 30, 2023

Customer retention vs acquisition cost: Which metric matters more? While it’s important to acquire new customers for growth, retaining existing customers is imperative to ensure long-term success. So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates.

Acquisition 98

Acquisition Retention Customer Lifetime Value User Experience 98

User Pilot

NOVEMBER 9, 2023

Instead of using a simple satisfied-or-not format, these levels of satisfaction allow you to get more detailed data on how users perceive your brand and find ways to improve customer retention. That said, let’s explore what these different satisfaction levels mean, what other metrics can complement them, and how you can measure them.

Customer Lifetime Value 105

Customer Lifetime Value Software Review Interviewing Retention 105

User Pilot

AUGUST 10, 2023

In today’s competitive landscape, acquiring new customers is essential to any successful business’s or product’s growth. And the customer acquisition cost (CAC) shows you how effective you’re with your sales and marketing efforts to acquire new customers. What is customer acquisition cost (CAC)?

Acquisition 96

Acquisition Benchmarks Customer Lifetime Value B2B 96

User Pilot

AUGUST 9, 2023

It’s important to measure the customer retention rate to see how well your product retains customers and to monitor any changes to try and improve it. In this article, we’ll cover how to calculate retention rate, other key customer retention metrics, and how you can improve your retention rates.

Retention 98

Retention Customer Lifetime Value Churn Metrics 98

User Pilot

APRIL 30, 2024

Product experience management (PxM) is a discipline that focuses on leveraging product data to deliver superior product experiences —making them personalized, engaging, and customer-centric. Driving product adoption : Personalized onboarding and usage guides make learning and adopting your product easier.

Management 105

Management Customer Lifetime Value Engagement Retention 105

User Pilot

MAY 27, 2024

Loyalty segmentation is the process of dividing customers into distinct groups based on their loyalty and engagement levels. The goal of loyalty segmentation is to boost customer lifetime value by retaining high-value customers for longer. Create custom segments with Userpilot.

Customer Lifetime Value 59

Customer Lifetime Value Retention Engagement User Experience 59

CustomerSuccessBox

APRIL 19, 2022

In this hyper-competitive SaaS world, businesses that have enhanced customer experience make it to the top 10% of the SaaS businesses that are able to achieve 125%+ MRR(Monthly Retention Rate). Companies use customer journey analytics because it is one of the most effective ways to. Customer Experience Teams. Onboarding Stage.

Scale 52

Scale Metrics Underperforming Technical Team Customer Lifetime Value 52