Blulogix

JANUARY 5, 2024

Key Definitions in Subscription Billing: Demystifying the Jargon By BluLogix Team Welcome to the fourth installment of our comprehensive guide on selecting the right subscription billing platform. Before we go much further, let’s go deep into essential definitions and concepts in the world of subscription billing.

Subscription 52

Subscription Payment Features Payment Services Payments 52

Blulogix

JANUARY 24, 2024

How to Evaluate the Total Cost of Ownership (TCO) of a Robust Subscription Billing Platform By BluLogix Team When selecting a subscription billing platform , it’s important to consider more than just the upfront cost. Take your business further with BluIQ’s flexible, scalable, enterprise-grade intelligent billing solutions.

Subscription 52

Subscription Payment Features Systems Review Customer Lifetime Value 52

User Pilot

APRIL 8, 2024

The self-service model enables users to buy (or cancel) the subscription, implement the product, learn how to use it, and access support without talking to customer services teams. This approach is becoming increasingly popular, even for the enterprise client. Let’s have a look at a few common approaches to implement it.

Strategy 74

Strategy Business SaaS Customer Lifetime Value 74

Baremetrics

APRIL 6, 2021

ProfitWell is a cloud-based app that generates real-time financial and subscription metrics for data-driven SaaS enterprises. The recurring revenue growth platform provides users with valuable insights into subscription funnels and one-click analytics for Stripe. But ProfitWell does not benefit all SaaS companies.

SaaS Payments 93

SaaS Payments Payment Services Payments Payment Solutions 93

User Pilot

OCTOBER 5, 2023

This metric helps SaaS companies choose the most effective customer acquisition channels , diagnose inefficiencies in customer retention strategies , and inform pricing decisions. Additional metrics to track alongside the CAC payback period include Customer Lifetime Value (CLV or CLTV) and the LTV:CAC ratio.

SaaS Payments 94

SaaS Payments Customer Lifetime Value Payment Solutions Acquisition 94

User Pilot

MAY 2, 2024

Host webinars with guest experts to educate customers and attract new prospects. Use secondary onboarding to unlock additional value from advanced features. Release new features, especially in higher pricing tiers, to increase customer lifetime value. How to measure customer retention rate?

Retention 87

Retention Marketing Customer Lifetime Value Onboarding 87

OPEXEngine

MARCH 8, 2022

SaaS firms, in particular, have revenue recognition, subscription billing, and SaaS and GAAP investor reporting needs that require specialized functionality in their financial management systems. Here are 4 reasons why your SaaS business needs a tech stack built for the subscription-based business model. Native general ledger.

Subscription 52

Subscription Payment Features Startup Scale 52

Blulogix

JANUARY 16, 2024

Take your business further with BluIQ’s flexible, scalable, enterprise-grade intelligent billing solutions. Subscription Billing Exploring Usage-Based Pricing Usage-based pricing , also known as consumption-based or pay-as-you-go pricing, represents a billing model where customers are charged based on their actual use of a product or service.

Pricing 52

Pricing Scale Telecommunications Subscription 52

BrightBack

JANUARY 17, 2022

In an ideal world, it should be easier and more affordable to retain existing customers than acquire new ones. But in practice, being best-in-class at digital retention is a key challenge for most startups and enterprises, as it requires significant engineering to connect 3 to 5 systems of record (e.g.

Payments 59

Payments Payment Methods Payment Features Payment Solutions 59

Baremetrics

OCTOBER 9, 2021

Baremetrics monitors subscription revenue for businesses that bring in revenue through subscription-based services. Baremetrics can integrate directly with your payment gateway, such as Stripe, and pull information about your customers and their behavior into a crystal-clear dashboard. Try Baremetrics free.

Payment Services 98

Payment Services SaaS Payments Payment Methods Payments 98

User Pilot

APRIL 22, 2024

This leads to a great number of benefits, including: More customer retention and less churn. Helping your customers achieve their desired outcomes reduces the likelihood of them switching to a competitor. Increased customer lifetime value (LTV) and revenue. Improved customer advocacy and word-of-mouth.

Customer Success 73

Customer Success Retention Software Review Customer Lifetime Value 73

User Pilot

NOVEMBER 24, 2023

At the same time, customer retention is done in-app via methods such as loyalty programs. You use customer acquisition cost, customer count, close rate, and APRU to measure customer acquisition. You use customer retention rates, churn rate , and customer lifetime value to measure customer retention.

Acquisition 90

Acquisition Retention Customer Lifetime Value Churn 90

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription.

Benchmarks 123

Benchmarks Churn Payments SaaS Payments 123

User Pilot

JUNE 2, 2023

Measuring your adoption rates will give you insights to boost free-to-paid conversion, retain more users, and turn customers into advocates. Reaching product adoption is critical for subscription-based business models where revenue comes after the initial conversion. Why should you measure product adoption?

Metrics 79

Metrics Customer Lifetime Value Churn Onboarding 79

Totango

AUGUST 23, 2022

B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Delivering customer support.

B2B 115

B2B Payment Methods Payments SaaS Payments 115

User Pilot

JANUARY 19, 2023

Key quantitative metrics that you should measure are: Trial-to-paid conversion rate , Product adoption rate, Feature usage rate, Customer acquisition cost, Retention rate , Customer health score , Churn rate , Customer lifetime value , Gross profit margin & Monthly recurring revenue. 05), or $20,000.

Metrics 93

Metrics Customer Lifetime Value Retention Onboarding 93

Baremetrics

MAY 18, 2021

Working to acquire, qualify, and convert leads is a critical part of SaaS business success, whether you’re a startup or an established enterprise. Your SaaS funnel is a model that visualizes important stages along the customer journey. Trying to balance multiple efforts for marketing, sales, and retention can be extremely challenging.

SaaS Payments 100

SaaS Payments Customer Lifetime Value Payments SaaS 100

ChurnZero

FEBRUARY 14, 2023

Customer Success metric 1: recurring revenue Recurring revenue is the total value of a subscription at the end of a given period. For example, large enterprise software deals are often structured on an annual contract cadence (or even a multi-year cadence), so ARR is usually best.

Customer Success 94

Customer Success Metrics Software Review Customer Lifetime Value 94

ChurnZero

OCTOBER 5, 2021

No worries if you weren’t able to attend (or even if you did and are looking for a recap), we have pulled together our top ten Customer Success takeaways from SaaStr Annual 2021 that we wanted to share with you here. Are your compensation plans setting your business up for longer-term success or subscription contraction? saastrannual.

Customer Success 95

Customer Success Scale Customer Lifetime Value Compensation 95

OPEXEngine

JANUARY 11, 2022

Additionally, it is a flexible model that allows customers to buy only what they need (i.e., There are many vendor benefits, too — it is easier to sell and it embodies a customer success solution orientation that drives high customer lifetime value and revenue. Four pricing models. Reporting, systems, and tools.

Pricing 52

Pricing Payment Solutions Outsourced Development Compensation 52

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. SaaS businesses, meanwhile, benefit from predictable streams of recurring revenue.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

Frontegg

MARCH 17, 2022

PLG companies now have doubled the median Enterprise Value (EV) from the public SaaS index. This starts with the sign up process, a common churn culprit, all the way to selecting billing and subscription options. Customer Lifetime Value (CLV). The results are evident. What is Sales-Led Growth?

Scale 105

Scale Technical Review Underperforming Technical Team Sales 105

Baremetrics

APRIL 6, 2021

When you’re looking at your business goals, you need to consider not only your existing monthly revenue but your contraction monthly recurring revenue (MRR). Contraction Monthly Recurring Revenue (MRR) is an extremely important metric for subscription businesses. Learn about this function first-hand with a 14-day free trial.

Outsourced Development 99

Outsourced Development Payments Revenue Payment Services 99

Totango

MAY 14, 2021

Your most fundamental key performance indicator for tracking and managing retention is your customer retention rate (CRR). This KPI tells you what percentage of customers are renewing their subscriptions with you over a given time frame, typically a year. Customer Lifetime Value.

Metrics 65

Metrics Retention Software Review Customer Lifetime Value 65

Andreessen Horowitz

AUGUST 22, 2023

If your customer lifetime value (LTV) is 3 or more times your customer acquisition cost (CAC) within 5 years, that means your company has efficient returns on sales and marketing spend. Relative to enterprise companies, consumer companies have a wider range of business models (e.g.,

Customer Lifetime Value 75

Customer Lifetime Value Benchmarks Investment Metrics 75

Totango

MARCH 26, 2021

A satisfying post-sales experience sets the stage for subscription renewals and referrals, laying a foundation for additional sales. In a SaaS environment, technology plays a key role in optimizing both pre-sales and post-sales experience so that customers are more disposed to renew subscriptions and promote referrals to new buyers.

Customer Lifetime Value 66

Customer Lifetime Value Social Media Travel Onboarding 66

SaaSOptics

MAY 19, 2022

More customers = more revenue. For subscription-based SaaS businesses, your customer acquisition metrics indicate how effectively you acquire new users via sales, marketing, or a product-led approach like a free trial. Plain and simple. Using your CRM data, find the acquisition methods with the greatest ROI and double down. .

Acquisition 59

Acquisition Scale Strategy Software Review 59

Totango

JUNE 1, 2021

Customer Success software helps your enterprise understand what matters to your customers. Being able to use your customer success data will enable you to better connect with your customers. It all starts with knowing how to gather customer insights and properly leverage that data.

Software 69

Software Customer Lifetime Value Onboarding Outsourced Development 69

User Pilot

FEBRUARY 7, 2024

B2C companies tend to have higher trial conversion rates but lower customer lifetime values. Industry averages The average free trial conversion rates for SaaS companies are highly variable based on the industry they’re in — ranging from as low as 18.6% (Enterprise software) to as high as 29% (CRM platforms).

SaaS Payments 52

SaaS Payments Payments Payment Solutions Scale 52

ChurnZero

FEBRUARY 14, 2023

Customer Success metric 1: recurring revenue Recurring revenue is the total value of a subscription at the end of a given period. For example, large enterprise software deals are often structured on an annual contract cadence (or even a multi-year cadence), so ARR is usually best.

Customer Success 52

Customer Success Metrics Software Review Customer Lifetime Value 52

Totango

AUGUST 25, 2022

SaaS customer engagement strategies promote higher engagement, more successful outcomes, and more satisfying experiences. It increases customer satisfaction and loyalty, driving higher subscription renewal rates, reduced churn, and more sales from upsells and referrals. Balancing Customer Acquisition Costs and Lifetime Value.

Engagement 96

Engagement Strategy SaaS Scale 96

Baremetrics

OCTOBER 1, 2021

Baremetrics integrates directly with your payment gateways, so information about your customers is automatically piped into the Baremetrics dashboards. You should sign up for the Baremetrics free trial , and start monitoring your subscription revenue accurately and easily. Table of Contents. Try Baremetrics free.

SaaS Payments 96

SaaS Payments Payments SaaS Payment Services 96

Baremetrics

OCTOBER 8, 2021

Most online businesses use a customer relationship management ( CRM ) software package and/or payment processor to manage their billings because handling many customers across regions by hand is difficult, and in a competitive market there is no room for errors. Try Baremetrics free. An LTV to CAC ratio of 3 (i.e.,

Payment Services 96

Payment Services Payment Methods Payments SaaS Payments 96

User Pilot

MARCH 15, 2022

As SaaS pricing is subscription-based and requires a lot more commitment over the customer’s lifecycle , you have to be careful when choosing a pricing strategy. It makes things much simpler for your customers because they can pick and choose a plan most suitable for their company size and change it if it increases or decreases.

Strategy 81

Strategy Marketing SaaS Customer Lifetime Value 81

Totango

JULY 16, 2019

The digital transformation of business has created a customer-centered economy where customers seek short-term commitments and value choice, flexibility, and personalized service. This has irrevocably changed how enterprises need to approach customers. How to Nurture the Customer Relationship.

Customer Lifetime Value 68

Customer Lifetime Value Outsourced Development Product ROI Customer Success 68

Baremetrics

AUGUST 21, 2021

After that, we’ll explore how Baremetrics ’ business metrics monitoring and analytics solution can help SaaS businesses track their subscription revenue accurately and immediately, allowing for effortless and stress-free cash flow management. You should be as proactive as possible about avoiding or reducing customer churn.

Payment Solutions 97

Payment Solutions SaaS Payments Payment Methods Payment Services 97

Totango

JUNE 25, 2019

Customer Success Management (CS) software helps your enterprise understand what matters to your customers. And what matters most to your customers should matter most to you. It all starts with knowing how to gather customer insights and properly leverage that data. . Personal: Behavioral data and demographics.

Software 68

Software Customer Lifetime Value Outsourced Development Enterprise 68