Intercom, Inc.

AUGUST 15, 2018

He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. Short on time? Here are five quick takeaways: Management and leadership aren’t one and the same.

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

SaaStr

MARCH 7, 2021

These are all full-time jobs by $1m ARR. Fixing it yourself becomes the biggest time sink and excuse for not hiring there is. You end up spending all your time backfilling roles you should have hired. And even worse, you often sort of give up trying to make the hire. Less and you under-invest.

Part-Time VPE 258

Part-Time VPE Sales Recruiting Sales Hiring Scale 258

Valerian Tech

JUNE 13, 2023

Resource Constraints Smaller healthcare organizations often operate under tight budgets and limited resources, which can hinder their ability to allocate sufficient time, personnel, and financial resources to compliance initiatives. This allows them to pinpoint areas that need improvement.

Healthcare 52

Healthcare compliance CTO Hire New CTO 52

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Will Larson , CTO of Calm.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SaaStr

MAY 26, 2023

Dan Robinson, current Advisor and former CTO at Heap , shares five essential learnings from nearly a decade of building a SaaS business. What Your Job Is (And What It Isn’t) Your Job is to Make the Company Win A CTO may imagine their primary job is to provide technical expertise, lead engineers, and help build the product.

CTO Coach 175

CTO Coach CTO Hire CTO Leadership 175

SaaStr

DECEMBER 3, 2020

When is the right time to hire the first sales rep? Should you hire 2 at a time? What does one look for in their first sales hire? We were hired into the same role, same start date, competed head to head. Bret was formerly the CTO at Facebook. I met Molly, who was the COO at the time, Molly Graham.

Scale 171

Scale Sales Hiring Sales Recruiting Sales 171

ChurnZero

DECEMBER 9, 2022

However, given her CS background, Gabby never envisioned herself becoming a CEO, as she explained during her keynote session, “ The new ‘C’ in CEO ” at ChurnZero’s Customer Success Leadership Summit, BIG RYG. More and more people are hiring leaders, not for past experience, but for capability and capacity.

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

BetterCloud

MAY 17, 2021

Secondarily, I had a chance to chat with [CTO Jamie Tischart ] even before he joined the company. I’ve seen what the impact of having good leadership and management can have on me, but also what bad leadership can have on me emotionally, mentally, and my ability to build generational wealth for my family.

New CTO 52

New CTO Part-Time VPE CTO Coach CTO Hire 52

ProfitWell

DECEMBER 6, 2019

What’s the return on investment of your mom? What about the ROI of spending time with your family, friends, or kids? How many CSMs should you hire? On a global scale, on average, product marketers with strong leadership support earn almost $13k more a year than those without. And Sprinklr acquires Nanigans.

Scale 43

Scale CTO Hire Sales Hiring New CTO 43

SaaStr

JANUARY 10, 2020

How does Bob think about when is the right time to hire a Head of Partnerships? Where do most startups go wrong both in hiring for partnerships and in the engagements themselves? Let’s hire an amazing VP of product who’s going to answer this question for us and kind of have the frameworks to do it.

Sales Hiring 131

Sales Hiring Scale Outsourcing Services CTO Hire 131

SaaStr

MARCH 3, 2020

Brendon introduces his playbook to hiring the first VP of Sales from his experiences as VP of Sales at LinkedIn, EchoSign, Talkdesk and more. Learn the dos and don’ts to make the correct hire the first time and not rush into hiring the wrong VP of Sales, which can cost the company months or even years. Roughly 90%.

Sales Hiring 152

Sales Hiring Sales Recruiting Scale CTO Hire 152

SmartKarrot

MARCH 4, 2021

What makes a chief product officer (CPO) different from a CTO or a VP in the product department. Keep in mind that Chief Product Officers (CPO) are different from Chief Technology Officers (CTO) and Chief Marketing Officers (CMO). A CTO is one who investigates the product development aspect. Like what you are reading?

Part-Time CTO 16

Part-Time CTO VP of Engineering CTO CTO Hire 16

SaaStr

SEPTEMBER 18, 2020

They’ve invested in all of these other businesses. Immediately told them to hire 50 reps in a different city, in a different city, and they did. The CEO was deferential because that was 10 times what he’d ever raised before, and did all of it. We might’ve touched on this one too on the hiring and the people.

Sales Hiring 239

Sales Hiring CTO Hire Scale Investment 239

Tom Tunguz

OCTOBER 24, 2021

A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. Well, let’s transition then to leadership. Excited to be back emceeing.

CTO Coach 133

CTO Coach Sales Hiring Sales Recruiting CTO Hire 133

SaaStr

JULY 28, 2021

With 3 full days of sessions, featuring over 300 speakers from the best SaaS companies around the world, SaaStr Annual will be filled with actionable thought leadership to help grow your business. I retired from SunGard Treasury Systems as their CTO. Your big money is going to go into hiring your employees.

Startup 269

Startup CTO Hire Sales Hiring CTO Coach 269

SaaStr

APRIL 16, 2019

We ended up signing that contract in the uber back to the airport on the way home. It was our largest contract to date, kind of helps the other quarter. I had my CTO and everyone would be like, “You can’t do this. Our Chief Revenue officer, another one of our senior leadership lives in Scottsdale, Arizona.

CTO Hire 156

CTO Hire Travel Underperforming Technical Team CTO Coach 156

OPEXEngine

JUNE 16, 2020

However, as soon as a founder/CEO raises venture capital (VC) they have decided to take investing partners along on the journey. Hired CEOs: It’s the Board’s Company vs. It’s My Company to Run. The challenge for hired CEOs is for them to understand: it’s not my company in the sense that I founded it, but it is my company to run.

Sales Hiring 59

Sales Hiring CTO Hire Venture Capital Technical Advisors 59

SaaStr

SEPTEMBER 10, 2021

Investing at a breathtaking pace. And he made an observation to me that I’d been thinking about for a very long time, but didn’t know how to express. In my first start-up as a founder, I had a great CTO and VPE and a pretty darn good VP Ops from the very beginning. 20×7, near as I can tell.

Part-Time VPE 280

Part-Time VPE CTO Hire AWS New CTO 280

SaaStr

FEBRUARY 28, 2020

As for Karl, prior to founding the company he spent 6 years at Google in some fascinating roles including Head of Patents, Head of Business Development in China and running Google’s energy investments. How does one know when we need to hire generalists vs specialists? How does Karl structure the hiring process today? What works?

Sales Hiring 217

Sales Hiring Scale CTO Hire CTO Coach 217

SaaStr

MARCH 12, 2019

Erica Schultz: Well I actually started in the world of SaaS back in 2005 so about 14 years ago when I was still at Oracle Corporation and it was right after we’d acquired Siebel Systems and I took on a leadership role for what at the time was known as the CRM on demand team. I came back to North America.

Scale 161

Scale Enterprise Scaling Sales Hiring 161

SaaStr

OCTOBER 17, 2019

Julian Lemoine, Co-Founder, and CTO of Algolia will share his lessons learned on how to stay focused and innovative as you scale while also avoiding the innovation for innovation’s sake pitfalls. Julien Lemoine | Co-founder and CTO @Algolia. So I’m Julien, Co-founder and CTO of Algolia. Want to see more content like this?

Scale 123

Scale Scaling CTO Hire Part-Time VPE 123

SmartKarrot

FEBRUARY 16, 2022

One of the top SaaS influencers is Dharmesh Shah , co-founder, and CTO of HubSpot. He led early-stage investments in Box and Yammer. He also featured in The New York Times and CB Insights. He tweets on product design , investments, venture capitalism, and technology. Dharmesh Shah. Marc Benioff. Neil Patel. Steli Efti.

VP of Engineering 10

VP of Engineering Scale SaaS Venture Capital 10

Intercom, Inc.

JULY 21, 2022

Adam Risman , a former host of the podcast, asked Rachel what made that point when Rachel joined Slack in 2016 the right time to invest in growth marketing? And so we hired somebody who had a lot of experience and could recommend ways to build the team. “Great leadership hinges on some sense of predictability.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

SaaStr

DECEMBER 13, 2019

And by business technology function I want to define that because sometimes there’s a overlap with the CTO from an engineering side. And what that has resulted in is that you have CIOs and their leadership teams are basically involved in architecting systems across the company and what those basically mean.

Technical Advisors 153

Technical Advisors Scale Technical Review Payment Solutions 153

SaaStr

AUGUST 2, 2020

I retired from SunGard Treasury Systems as their CTO. Bootstrapped, because nobody in their right mind would have actually invested in us back then and took it up until 2014 as a bootstrapped company. It is much more painful to have to fire people and contract as a company than it is to grow. Turned out it became who I am.

Startup 154

Startup CTO Hire Scale CTO Coach 154

SaaStr

APRIL 9, 2019

And then, invest your energy and time into the product. Mallun Yen : So, you were an engineer by training and then you became an engineering leader, as the CTO of Webex, and then you became a CEO. You’ve got to learn about sales, about marketing and, otherwise, you need to hire a lot of other people around you to help.

Sales Hiring 131

Sales Hiring Scale CTO Hire Marketing 131

SaaStr

JULY 30, 2018

At our inaugural SaaStr Europa last June, podcast host-with-the-most Harry Stebbings sat down with MuleSoft Founder and CTO Ross Mason to discuss the organization’s sales strategy, building a strong company culture, how to think about international expansion, and much more. There’s investment arms all over the UK.

Technical Advisors 155

Technical Advisors Scale Sales Hiring Sales Recruiting 155

SaaStr

APRIL 18, 2019

And so once I had the idea I convinced my father to invest and become a customer. He was investing in internet companies. And I thank a lot of that to actually Met Gourniak, who I hired at that time. And even if you haven’t started a company, I remember my CTO for my first company BigMachines was Vic Austin.

Sales Recruiting 166

Sales Recruiting VP of Engineering Scale SaaS Payments 166

Outseta

NOVEMBER 19, 2019

And many CEOs simply fail to understand the nuances of the role and the future building benefits of marketing investments made in areas like “brand” where the return on investment is not immediately recognizable on the balance sheet. I’ve played the following roles at various tech companies.

Sales Hiring 50

Sales Hiring CTO Coach CTO Hire Underperforming Technical Team 50

SaaStr

MAY 2, 2019

That means lots and lots of hiring and I don’t want to say firing, we did fire anyone, but people get reshuffled, you know? Okay, so what were the stages of investment rounds that you took? But the first one was, yeah, I mean, who are you and why should we invest in you? Vlad : Well we did have to hire a new CFO.

Scale 143

Scale Business Sales Hiring CTO Hire 143

SaaStr

OCTOBER 16, 2020

Is there hiring decisions? If you’re hiring right now, I think it’s extra important to have the hiring criteria all the way down to specific things you’re looking for, for a candidate or red flags documented, so that everyone is super tightly aligned. Paul Rosania: So let’s imagine I went to you as a CTO.

CTO Coach 172

CTO Coach Sales Hiring Software Review CTO Hire 172

Sales Hacker

AUGUST 18, 2020

And so I quickly raised my hand and said this is an awesome opportunity for me to get sales leadership experience, but also get the expat experience, which at that time I looked at as something incredibly valuable for me. I think the next thing that was really critical was, you cannot discount the need to actually hire locally as well.

Subscription 106

Subscription Payment Features Scale Underperforming Technical Team 106

Sales Hacker

MARCH 25, 2019

Simmone talks about her experience building Gilt City and Kidpass as a woman of color and how she advises companies to build diversity and inclusion into their hiring practices and sales teams. How to build diversity into your hiring practices. It really starts in how you’re hiring. Unconscious bias is a part of all of us.

Sales Hiring 68

Sales Hiring Revenue CTO Coach CTO Hire 68

SaaStr

AUGUST 15, 2020

But if you really want to build customers for life, this is the time where empathy will shine and doing the right thing long term versus short term is going to make that customer either be a customer for life or not. From contract signature to launch. Touching it, playing with it in a way a CIO or CTO might not before?

Payment Methods 190

Payment Methods Merchant Services Scale Payments 190

SaaStr

JULY 10, 2021

Which role should you hire for first? For starters, your first hire should be someone who can complement your skills, someone who is strong in areas where you’re weak, but it goes much deeper than that. I am guessing it’s probably the hardest problem to solve, hiring a job, let alone at this level. And for good reason.

Sales Hiring 253

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 253

Teamgate

JANUARY 14, 2019

What we are seeing is that often there are companies with 2 co-founders, a CEO and a CTO, and marketing is often left behind. If you have some sort of budget – I’d recommend hiring someone in-house. Having said that, the channels will be somewhat different – trade publications and thought leadership will be more important.

Interviewing 81

Interviewing Startup Technical Review Technical Advisors 81

SaaStr

JUNE 28, 2022

Don’t force VCs to find out in due diligence that only 2 percent of the pool, not the customary 15 percent or so, is available for new hires. And if they are seed investing in the round (surprisingly common) — disclose it! Half of a VC investment is in the CEO. If you don’t know who that really is, it’s difficult to invest.

Finance 275

Finance Technical Review CTO Hire New CTO 275